Hilton Garden Inn Airport

Absolutely disgusted at the service we received at this hotel. My fiancé and I are traveling across country to North Carolina before he leaves for deployment. We arrived at Hilton garden inn at around 1 am exhausted of course from our 10 hour drive. First of all, the staff was very unfriendly when we checked in and asked for information about the hotel rates. Secondly, the military rate costs MORE than for civilians. You would think places that appear to be nice would have more respect for our men that go over seas to fight for this country. The nightstand next to the bed had sticky residue spilled all over it from the person before us so it had clearly not been cleaned well. But other than that we had an okay 6 hours of sleep before heading out the next morning to continue with the left over 10 hour drive. On the road we decided it would be a good idea to check our funds towards our trip. When we did, we realized we had been charged an extra $ 40.00. I called the hotel and was connected to a very unpleasant man who simply said «looks like that was an accidental charge, it will be put back on your card.» No apology or any guarantee of a refund. This hotel needs new staff and more respect for our service members.

Stayed at this location for the Nashville Ultramarathon. Hilton’s online check in made the process a breeze. We arrived, picked up the key at the front desk and we were done.
The staff, both in the front desk and dining area (ken was amazing!), were very kind and attentive. We ate here twice for breakfast and once for dinner. Breakfast was the typical hotel breakfast but the dinner was much better than I expected.
Room was on the smaller side but very clean and well equipped.
Oh and it’s only 12 minutes from downtown.

On the surface the hotel seemed nice but as the stay wore on, not so much. Myself and the other people I’m traveling with all were having bad allergy attacks while in the building. Don’t know if it is from dogs, dusty air conditioning, no idea, but everyone felt horrible. Morning breakfast service was poor. Had to keep asking for coffee. Never got water. Table wasn’t cleared of dishes, etc., while we ate and had about an hour and a half meeting. He did keep coming to the table to see if we had paid. Was more interested in that than refilling coffee or taking plates away. As of 11am many tables still not clean so it was a challenge to find somewhere to work. The young woman at the front desk at night (evening of oct 5) was great. So was the young man who checked us in. Front desk was definitely on top of things so kudos to them. They did say there would be water in my room, not there however. One of the little things Hilton does that I like is bottled water for Honors members. When it isn’t there it is noticed.

The staff is very friendly the rooms are nice and this place is just downright good. We ate in the restaurant and the food was fantastic. Desiree was our server and was way sweet. The chef Ashref, made great food. I had the fettuccine with chicken. My wife had the tomato basil soup and chicken pesto flat bread. For desert we shared an apple pie. I can’t say enough about how good this food is. I highly recommend this place. If you just want a really good meal at a reasonable price, this is the place. Be sure to ask for Desiree.

Me and my girlfriend stayed here for 4 nights in august. The hotel was great. The staff was very helpful and polite. We ate dinner at the restaurant on property twice and i enjoyed the chicken pesto flat bread and the drinks very much. I would have to say the only issues i had with the hotel is that i wish it was a tiny bit closer to Nashville itself, even though i know that’s not really there faults. I also wished that the room were in a little better condition as the bathroom lights didn’t work have the time you used them and the entertainment center in the room was in bad condition. The pool was also extremely cold and i only went in it once and could not go back in. They also charged me for a room service i did not use and it took 3 phone calls and talking to 3 different people to get the charge removed and a new receipt sent to me. I would have liked for it to be taken care of the first time I called instead of on the third call. Overall i would stay there again when i head back to Nashville, Tennessee.

Shout out to Lorenzo Dukes for making us feel so welcome here on our short stay!
The staff is so friendly, the units are bright and lovely and we had a wonderful time.
Thank you for making our stay so nice, Lorenzo!

Below is the letter I sent to HGI customer service.
We stayed at the Hilton Garden Inn on Royal Parkway in Nashville 6 – 6 to 6 – 7. The staff at check in were very friendly and efficient. The property and room were well maintained. We arrived back at our hotel about midnight Saturday night. There were no spaces at all in the parking lot to park. We drove around twice to make sure before asking the front desk clerk what to do. He told us to park on the red curb and to make sure we left ourselves room to get out in case others had to park there too since the parking lot was full. Everything was going along well during our visit until 10:30 Sunday morning when housekeeping knocked on our door, opened it, and then slammed it back shut. We had a do not disturb sign on our door and the posted check out time of the hotel is noon. I called the front desk to inquire why housekeeping disturbed us and after they put me on a brief hold they said they were sorry it was a mistake. Well what had happened cannot be undone but I’m wondering if the housekeeping employee that day was untrained and didn’t understand what do not disturb signs and noon check out is supposed to mean or if she just wanted to get her rooms cleaned and get home on time. This almost exact same scenario happened at the HGI in Lexington KY Plaudit Place on Memorial Day weekend last month. In addition to slamming the door open and closed at 10:30AM as we were opening the door to walk out of our room at straight up noon the housekeeping staff was there knocking asking if we had a late check out. Another patron was leaving and said to us «Guess they wanna get outta here pretty bad huh? They just threw us out too.» We are currently Hilton Gold members and the only reason we stay at Hilton hotels is the perks of expedited check in and the HGI offers a noon check out. If we’re going to be harassed by the housekeeping staff at Hilton properties we can choose to stay somewhere else for half the cost and the same level of service. I will be posting this review of these properties on Trip Advisor and Unilocal to let other customers know that if they expect to have a nice relaxing trip out of town they need to plan to be out of their room 2 hours before check out or the housekeeping staff will go on the attack. Thank you.

This HGI is a bit overpriced and the amenities and room accommodations were quite lackluster. The room I was in had a bathroom door that would not stay open — quite annoying as it automatically shut no matter what I did. Breakfast is not free, like other locations, but was quite delicious. The strawberries in the breakfast bar were quite moldy — surprised no staff members noticed.

I am not sure what to say yet but the bar is packed due to the weather. We have waited 50 minutes for our dinner, so we have ordered it to go. Drinks were good at 5 now it’s time to move on and do something else.
Katrina the head bartender/​server was slammed in the bar, she was doing the best she could. I don’t know if they were short staffed or what but they needed more help. We ordered late after the crowd died down. We never did get our salad. We were not given a discount or in any way compensated for not getting all of our order and we were so tired I did not feel like arguing about anything.
The rooms were nice and so was the lobby. I would stay there again but I would not eat there. The food was average, the service was below average and I was still hungry because I did not get all of my order. Hunger pains are not good when you are tired and leaving very early the next morning.

This isn’t as nice as other Hilton Garden Inns, but it was fine for one night. We tried to get close to the airport prior to our flight due to snow and ice in the forecast.
Overall, it was a decent place — nice new lobby. We met some very friendly employees, especially the woman who drove the shuttle van. She was so sweet and totally catered to my crazy as I was anxious about the 1.5 year old riding in a van during freezing rain/​snow.
The bed was very comfortable and the towels were nice. On our reservation we requested a crib. At the front desk we asked about it upon check in. We waited in the room with an overlytired child and it still wasnt there, so we called and requested it again. Apparently the request wasn’t passed along to the right department. When I can get a kid to sleep before a crib arrives, it probably took too long.
The hallways smelled of smoke and the breakfast was like any other Hilton buffet.
When we found out the next day that our flight was cancelled and we needed to stay another night, we were indifferent about staying at this particular hotel. We found something better with more room, so we packed up moved.

Typical Garden Inn by the airport. Clean and easy access. I hate hotels in down town areas that I have to park in some garage and can’t get to my car easy.

This review is for breakfast. It’s an assortment of dangerous chemical and GMO ingredient buffet and cooked items. The cook doesn’t know how to make eggs. He overcooked all the eggs and doesn’t speak English. We tried 3 times. Awful.

A great place to stay for a night if you just need to get to the airport early. Even though we left before breakfast was served they let us grab some fruit and milk. The shuttle driver was awesome, compared to most hotel shuttles this one was like riding a cloud. I will definitely stay here again if I have an early morning flight.

Typical Hilton Garden Inn you might find near ANY airport nationwide with one small exception…
The Girls working the little bar and restaurant in the evenings! They are so energetic, fun-​loving, kind and talented, I want to come back to this hotel and stay for a month!
Or, steal these girls and have them work for me in Montana. How this hotel manager found these gems of employees I’ll never know.
But I hope they know what they have and take care of them.
I’ll be back… just to be around those outstanding employees in the evening and listen to their banter and interaction with the customers.
Outstanding!

We made a one-​night reservation and chose this hotel based on the Hilton name and the proximity to our event. We arrived at midnight and left at 6:30 am, so right away the $ 200 was a waste. Being very tired from the road, I was ready to get straight to bed. However, the front desk gave me no information on breakfast or check-​out. There was no mention of a continental breakfast in the room brochure, so I assumed we were out of luck– annoying for such an expensive room. The next morning as we hurried down, we saw the staff setting out cereal and oatmeal, juice, etc. So being in a hurry we thought we would grab this and save time and money. No one said a word to us or asked for a food coupon as we got our food, just helped us by getting us bowls and glasses. Then, as my husband finished his BOWL OF CEREAL and I completed my BOWL OF OATMEAL, the «waitress» comes over and asks if we got any food coupons. I said we had not, and had the sinking feeling we were about to get hosed. Sure enough– to make a long story short– they charged us over $ 17.00 for our cereal and oatmeal and what tasted like Tang. There was no apology or acknowledgement that this was ridiculous, either. The room was nice overall and the hotel was clean so if the location is good for you just be aware of the unnecessarily high prices.

Driving through Nashville this past Friday night, I was unable to find a hotel in the downtown area. I am glad that we stayed here. This HGI is easy to find, convenient and very well maintained. The front desk staff were professional and helpful. Room was in great shape and quiet despite the nearby airport. Breakfast the next morning was excellent and want to thank the friendly cook and waitstaff.

Loved this hotel. Those pictures are not representative of the room I stayed in during July 2012. The staff is very friendly and the rooms are very clean and I had a refrigerator and a microwave even though my room was not a suite. I had no problems with the room amenities like the other reviewer said. The shower was great, the iron and ironing board worked great. I did not use the hair dryer nor the coffee maker because they have coffee and tea (even hot chocolate) set up in the lobby. The toilet took a long time to fill up so that was a little noisy but other than that, this hotel stay was very enjoyable.

Great hotel! Beds were amazing, dial for comfort! Great flat screen Tvs, hot showers! Pool was great, hot tub was amazing! Only disappointment was the tv only got about 30 channels, of course it is a business hotel, but I would have like to watch something good!

Has all the makings for a decent experience but falls flat. On a recent stay I woke to the roar of airplanes (but that is to be expected from an airport hotel). The shower in the morning was lukewarm at best. The coffe pot in the room stopped making coffee after a couple of chugs. The hair dryer in my friend’s room was out of commission. The room lights in our meeting room would turn on and off magically (and there was no motion sensor that we could see).
On the upside. Another travelling companion called the front desk asking for change for the vending machine and they gave him complimentary bottles of water. We left an iPhone plugged into the wall in the conference room and the hotel staff saved it for us.
So it has all the makings for a decent stay but there were just too many basic things going wrong for me to want to stay there again.

I’ve stayed at this location two times now, and have been pleased with each stay. It is one of those business traveller hotels that always has a plate of fresh baked cookies at the check in desk around 6pm.
The rooms are clean, they have Neutrogena soaps/​shampoos. The pool has been out of comission for quite a while, but they do have a decent sized exercise room (that does not have a huge window so people can peer in at you).
It is very close to the airport, and many grocery stores and restaurants. I recommend staying here if you have a short stint in Nashville, but don’t need to be super close to downtown.