Comfort Inn And Suites Nashville

Nice hotel. Beds are very comfortable. Will stay again! Rooms were clean. There is a Mexican restaurant/​bar in the hotel. Food was good but the margarita was the worst I have ever had. Taste like chloraseptic throat spray.

Subject: Charges for Hotel Room I did not stay at this Hotel
I had a reservation at Comfort Inn & Suites in Nashville TN for 12 September 2015. It was under choice privileges number (BXW100131) Bessie Woodruff, but the actual reservation was under my name Stanley Woodruff. We were not able to stay there because we had a family emergency in South Carolina. The hotel charged my account $ 111.99 anyway. I used their website to send a complaint on 17 September about this but have not heard from them, I sent another email on 21 September and still have not heard from them. I am attaching the email. I called their Customer Relations at 1−800−300−8800 and talked to an agent (did not get name) and was told because I was a no show in their system they could not refund the money but go to my bank and they probably will be able to. She said this is what they tell the customer in this situation. I explained to her I do not understand why they could not do it because I was about 90% sure I cancelled the reservation. The problem I have is once I read email, I delete it. She still stated I should go through my bank for this, so that is what I am doing.
Sincerely
Stanley A. Woodruff
this is why you should not stay a Choice properties, do not have issues like this with Marriott:
Hi Stanley.
Thank you so much for reaching out and for bringing your experience to our attention. I would like to apologize for the frustration surrounding your reservation as well as the lack of response you have received.
Since each Choice Hotels International property is independently owned and operated, their operations and guarantee policies are written and enforced by the individual management at the property. With this in mind, the reservation policy was agreed to upon confirmation of the reservation and without a cancellation number the room was held for your arrival.
With that said, without confirmation of your reservation being cancelled the hotel has charged your card as a «no show.» I have spoken with the hotel staff and unfortunately they are unable to have your account credited back without this cancellation confirmation.
Again, I appreciate you bringing these matters to our attention, which is why, from the Choice Hotels end, I would like to extend an offer of 8,000 points to your respective Choice Privileges account. I know we can’t possibly make up for the time lost or the overall inconvenience, but we hope that we can welcome you back with us soon to show you a more memorable and more enjoyable experience.
If you would like me to have these points added please reply with your acceptance of the points. I hope you will view this experience as an isolated incident, an exception to the quality service Choice Hotels is known to offer.
Warm Regards,
Dana
Social Media Team
I am sorry to hear that you are frustrated. Please let us know if you change your mind about the 8,000 points we have offered you as a goodwill gesture and we would be happy to get those into your account, however at this time we are unable to refund you for your stay without a valid cancellation number.
Amanda
They would not even answer to the BBB, (Complaint ID#: 37 123 873
Business Name: Comfort Inn & Suites
Thank you for contacting BBB for assistance with your complaint.
A company’s failure to respond to complaints presented by its customers is vital information that prospective customers need and want to know about.
BBB has attempted to gain the cooperation of the company to participate in the self regulation process. Unfortunately, we have not heard from the company and have now exhausted our resources trying to pursue your complaint.
Your complaint is now appearing in the company’s BBB Reliability Report as an unanswered and unresolved issue which affects the business performance record with BBB. This report allows prospective customers the opportunity to review how the company handles complaints so they can make wise buying decisions)
Choice hotels have threaten to delete my comments from their page (right of free speech taken away). I have all this in a word document because I copied and pasted our communications. Their facebook page is riddled with complaints, if people chose to stay at this brand, do so at your own risk, but I advise against it.

The «fitness» center is almost non-​existent. Apparently they think a couple treadmills will keep us quiet. The receptionist was very nice and the room itself was very good.

I’ve stayed at Comfort Suites before and they’re generally pretty good hotels at afordable prices. I stayed here since it was fairly cheap and in a good location to everything we wanted to do (rented a car to explore more than just downtown). The staff were very nice and the room was very clean. WiFi was free too! The breakfast buffet was good and it was nice to save money on one meal of the day (so you can splurge on the others!). I would definitely stay here when I’m in Nashville again.

This is a very nice hotel. I was skeptical when I booked; I usually go for Hilton then Marriott brand hotels, mainly for the rewards, but all were fully booked in this area. My room was spacious, way more that enough room for lil olé me. The bed was very confortable but the AC/​heating unit was loud. Luckily I had some ear plugs. The best part of the suite was the jacuzzi in the bathroom… verrryyyy nice and relaxing after a hrad day’s work. Breakfast was average but there was a pretty decent selection of items.

Very nice hotel near the airport and not too terribly far from downtown Nashville.
The only rooms available were handicapped so we took it and I tell ya, it was very spacious. I must mention the rugs, because I’ve not seen such stylish rugs in a hotel room before.
The complimentary breakfast included eggs, sausage, bagels, waffles, fruit, cereal, yogurt, coffee and juices.