Extended Stay America – Nashville – Airport

The staff were great but we ended up checking out and finding a new hotel. The window wouldn’t close, you could see a half inch gap of light coming through the door. The bathroom toilet had a leak and the entire place just seemed grimy.

The staff was very nice checking us in but we were very disappointed when we got to our room. First, I mentioned that we have an elderly dog that doesn’t do well with stairs and asked if there was an entrance without stairs or an elevator and she said to go to the end. Got there and there were stairs.
Upon entering our room we were overwhelmed with the smell of animals. The air was thick. My allergies immediately started acting up.
I couldn’t find one utensil, cup, plate or bowl in our room yet it’s supposed to have a fully functioning kitchen.
The bed was lumpy and the pillows were not comfortable. The room also seemed very dirty. And I felt like we were in the basement. Very dark. Just not a comfortable room what so ever.
The courtesy shampoo they left us was an empty bottle. The shower was slimy and gross. There was no hair dryer either.
As far as value goes this is an over priced hotel. We paid $ 125 for a queen room plus $ 25 pet fee. I feel like it should have been about a $ 75 room. And they’re obviously not using the $ 25 per night pet fee they charge to clean the rooms. Awful, awful hotel!!!

Giving 2 stars for the staff and because it has an elevator. On extended stay America site it states this property had full renovation recently. I find that to be false! Possibility of new paint and maybe replacement of dressers and night stands is about it.
Had to go to front desk to get supplies for kitchenette. Supplies they list that should be in your tote are not all there. No coffee pot! Front desk says construction workers take them all so we’d have to wait until one was returned. Seriously not enough supplies for all units! Oh when we did get one it’s only a four cup and they have no filters. They want you to use their tasteless filter packed coffee.
Bed is very uncomfortable and does not fit portable frame correctly.
Very noisy from traffic and other disrespectful people slamming doors. Also walls are thin and layout of rooms is very poor… you can hear next room showering, flushing toilets and voices. Had to keep TV on to help with noise but it does not help with bathroom noise… neighbor sounds like they are using yours!
Our stove was dirty as well as bathroom floor, nightstand, handles on fridge, carpet is worn. heater/​AC unit was so dirty and filter was clogged. Hallways, doormats, stairwells look like they have not been cleaned or even swept in months! Cigarette butts all over because they don’t have ashtrays or garbage cans placed anywhere except in front of lobby. Looks like this place is lacking in management to ensure a clean decent stay for their customers. Unless this place improves on cleanliness and completes updates and supplies I would not stay here again!

Check in went smoothly so there was no complaints here. Staff is friendly. Rooms seem clean and there were signs of wear and tear. When it comes to check out, these housekeepers do a great job of reminding you to get your stuff packing and leave! We got reminded with door bangs at 9AM and 10AM. So they definitely waste no time with getting their job done.
The beds weren’t as comfortable as I hoped for but you get what you pay for. The location is phenomenal! It’s right down the street of some high rating restaurants, publix to go grocery shopping, pet supermarket for your pet needs, and a vape shop with amazing southern hospitality!
Now for the 2 star rating. I did not see any roaches like people had said with some previous reviews. I did however see potato bugs galore! I wish I could be exaggerating but I am not. There were potato bugs all over the place. At first when we got into bed we saw dead potato bugs in our sheets. It didn’t bother me so much at first since they were already dead. Then we saw around 7 of them in the bathroom and kitchen when we got back to the hotel after a day of touring the city.
Overall I feel like the stay was not as bad as I thought it would be. Nothing special about this hotel but I would suggest some pest control for this hotel. Would stay here again as long as I don’t encounter any roaches!

I had to come in a day early because of the weather and this is where I booked my stay mainly due to lack of choices. It’s outdated but clean, (the hallways had some bits of paper on the floor but not bad) and the staff could not have been nicer! The guy at the front desk Franesco, even helped carry my luggage to my room and would not accept a tip.
I ask for a late check out and no problem.
Ok now about the bed. Yuk, I just got ready to snuggle down and no it’s not going to happen. It feels like my kids bed 28 years ago when they advanced from the crib to their toddler bed. Y’all I am so disappointed! I wanted the beds to be great and mine is just like I described.
Oh well, I will have to say there is also a strange aroma in the hall ways and I had to go back to the lobby to get my glasses, plates and silverware which came in a plastic container.
Believe me I wanted this place to be great because I am very conscious about every dollar that I spend. The room cost over $ 80.00 was certainly not worth the price. Had the bed been more comfortable I would have definitely said yes but that is where the hotel needs improvement. There are also no elevators and I had quiet a bit of luggage.
No elevators, let me say this again because this was a real pain the next morning when Franesco was not working and I had to make 3 trips back and forth to gather all of my luggage! Yikes!
Also, with all of the snow and ice the parking lot was not cleared and it was a danger zone loading all my stuff! No carts, many trips back and forth, slipping and sliding. Thank goodness I did not fall and break a leg.
Anyway, even though the staff night and morning was SUPER great, I would not recommend staying here. There are to many other hotels much nicer all around in the same area for less money with better beds and more amenities.

I was in Tennessee for a work trip for two weeks and I was put in the Extended Stay America. I was very skeptical and even a little scared since it has such poor reviews on most sites. I will say that my experience wasn’t as bad as some of my other fellow Unilocalers seeing as how I did not have a single bug in my room! They do have a grab-​n-​go breakfast which is kind of nice. They provide mini muffins, granola bars, coffee, hot water and hot chocolate, and cereal. There are no seats or anything as it’s meant to take on your way to work. It is supposed to start at 6:00 AM, but they were sometimes late opening so I didn’t always get to use it unfortunately.
The room comes with free wifi and although some of my co-​workers had some trouble with it on previous trips, I did not have an issue. I was able to finish all of my schoolwork while there and it run fast enough that I wasn’t frustrated or anything like that.
I just can’t give it more stars however. The furniture in the room was so old. My dresser was literally falling apart, the TV is tiny and the walls are paper thin. Luckily I can sleep through most anything, but if it were my boyfriend he would have been awake all night. The room does have a kitchenette, but I did not use it at all as the stove was dirty and so was the silverware. The bathroom was actually not dirty thankfully, but the toilet was not screwed into the ground well so every time I sat on it, it rocked which was just strange. The bed was also not comfortable at all… I had a sore back most of my trip because of it.
The air conditioning and heater both worked just fine for me.
I would stay here again if I had to for work, but I would not recommend this place to anyone and definitely would not stay here if I was on vacation.

Arrived to check in around 11:40 pm. They checked us in, and the receptionist said she was going to go «check on our room». She disappeared for 30 minutes, and at that time we were just sitting waiting in their tiny lobby space. No one checked in on us, and a few other guests were trying to check in and such, and no one was manning the lobby while the receptionist was gone.
There were also a bunch of people outside the hotel loitering and being loud. We left after the 30 minutes (around 12:15 am) and stayed at the Marriott Courtyard across the street (which I recommend highly). I wouldn’t stay here.

I am a travel nurse and was staying at this location on an assignment. Upon entering the room I noticed the old smell of the room immediately and the carpet, nor was the bathtub cleaned. Because they only cleaned rooms once a week I immediately went and bought cleaning supplies and a pair of bedroom slippers and shower shoes. After staying there a couple if nights I discovered there were FLEAS in my carpet. I called the front desk and they switched my room. The new room looked cleaner but smelled like cigarettes even though it was labeled a non smoking room. Dealing with the facts that it was midnight at night, no one in the office, I was exhausted from moving my stuff and that I had to be to work at 7 I stayed there for the night. The bed looked clean but still got a good Lysol spray down. Then around 3 am a group of guys decided to have a cursing/​mob fight outside my door. Needless to say it was a horrible night and I immediately called my agency and got another hotel room. I would not recommend this hotel to anyone; long term stay or short term.

Got the hotel in a cheap package. Room was small with old, beat up furniture. Smelled funky but not unbearable. Bed and sheets were clean, as was bathroom so we didn’t leave on first sight. We booked a 4 night package. They clean only once per week so if you stay fewer than 7 days, your room is not cleaned at all. You have to go to the lobby to get towels if you want fresh towels. On our last night there, we returned to a smoke filled room, despite the fact that we had a non-​smoking room. We complained to the front desk but they said they were fully booked so we could not change rooms. The smoke was billowing in through the vents, coming up from a chain smoking group having a party downstairs. We notified the front desk but they didn’t do anything about it. We left at midnight when we couldn’t take anymore and got a hotel down the street. They would not help us solve the problem or credit us for the last night.

Staff was friendly. The room was affordable, but well worn. You get what you pay for. The carpet was pulling away from the floor. It seemed safe, but someone was always standing or smoking outside their door. The location was good, but there are several other choices on the road. When I asked for 2 additional towels and wash clothes, I was only give one set. I would have to come back in the am for the other set. Really??? They must do better. The refrigerator leaked pools of water all over the floor and I almost slipped. The ceiling in the bathroom was coming apart from previous water damage. It looked like a bad patch at best. The floor in our room slanted so much, I thought I was in a fun house. I guess I got my money’s worth and not a bit more. We won’t be back or use Extended Stay again :(

I stayed here for a week while I was in town on business. The motel is on a stretch of Elm Hill Pike that has a number of «long-​stay» motels that cater to businesses. Not too far down the road is a full fledged Marriott, but this stretch is pretty much for business people. Or I should say, working people… not white collar, there were a lot of contractor-​types staying at this Extended Stay, lots of work trucks parked in the lot, and almost every day someone was working on their car, once with one fully up on jack stands. Not something I’m used to having around an ES.
Although the place seemed safe enough and I didn’t have any real problems, I was never comfortable here. People tended to hang out their front doors in the evening, not a comfortable croud. The room itself was average at best, with the usual ES layout and kitchenette. The furnishings were serviceable but well worn. The room was non-​smoking, but smelled of old smoke
One morning at 8am the fire alarm went off… apparently someone pulled the alarm. the FD drove a truck through, but there was no fire– fortunately.
Again, for the price of the room… I guess I got what I paid for, but I won’t be back