Sleepy’s

Chris and John were great in-​store. They helped us pick out the right mattress, were able to extend a great Labor Day deal for us, and they were able to schedule next day delivery. The delivery was right in the projected window, and the two delivery men were quick and efficient! I would absolutely recommend shopping here for your next mattress! Ask for Chris or John!

I don’t know what this other guy is talking about. I don’t think Sleepy’s has anything to do with shipping a bed across the country. Both times I’ve been to this store, the salesmen were very nice. No complaints here.

Jared was very helpful. He helped guide us through our first Temperpedic mattress, it was delivered exactly when he said it would be there. The process was painless and pressure free.
thanks
george and saba

I am in the process of moving my family from the Washington DC area to the Seattle area. As part of that move, we decided to get a new mattress. At the beginning of August, we ordered a TempurPedic mattress from a store in Northern Virginia for delivery to our new address at the end of the month. The saleswoman was very helpful and setup the delivery including a specific date at the end of the month — some 27 days after we ordered which should have provided more than ample time to accommodate their stated 14 – 21 day delivery timeline. We even received a confirmation from the delivery agent of our order along with waybill and other reference numbers.
Having not heard from anyone recently, we reached out to the delivery company only to be told that they hadn’t received the item for delivery. So, we reached out to Sleepy’s directly only to be told a different story each time we called. Ultimately, the supervisor was called in and told us simply that it is coming from the manufacturer, that they have no information on when it will arrive, and that the saleswoman should not have given us a delivery date. They do not maintain a watch over orders placed, but rather assume everything works out and leave it to the customer to reach out when things do not progress as expected.
In short, Sleepy’s has several things to fix:
1) Salesperson training regarding delivery processes and timelines — clearly the saleswoman should have indicated that we could not select a delivery date at that time, but instead aimed for a window of likely delivery. Had we known that, we might have made other arrangements to prevent my pregnant wife from having to spend some unknown number of nights on an air mattress while we wait for ours to arrive.
2) The delivery process itself — the idea that they put the responsibility on the customer to maintain a watch over the delivery process is inane. Further, that they have no ability to update their own status with information from the manufacturer speaks to a massive breakdown in supply chain and logistics management.
3) Customer service — clearly the people answering the phones do not understand the delivery process themselves — though it’s hard to be surprised given it’s lack of real structure. Beyond this, though, they provide inconsistent information regarding their ability to determine and report status back to the customer.
All in all, the idea that in this day and age they cannot tell me 1) where my product is at all times and 2) when that product will arrive points to an antiquated, broken, and or incompetent group of people and processes. You can be sure that this will be the last product ordered from them by me, and anyone that asks for a referral.