Mattress Warehouse

Don’t waste your time. Customer service after the sale is non-​existent. Called to confirm my purchase was available and the guy who answered the phone had no information to give me and behaved as though my inquiry was a disruption to his day. Zero offer of assistance. One call to corporate with an offer of quick resolution and a call back, a call to the district manager, and another call to the store and the only way to find out if my purchase is available for pick up is to go to the store.

Great customer service– Sean was very understanding of my financial contingencies and worked within what I came into the store wanting and needing. I would recommend this store over Sleepy’s and Mattress Discounters (you know you sang their jingle in their head).

I had a great experience here! They had a great bed match tool which helped with finding the ideal mattress. The customer service was great and I would highly recommend it!

Terrible experience — Purcellville store
Ordered mattress and was told it would be here in two days, after 30 days I cancelled the order and after another 10 days, still no credit. Finally file fraud charge complaint with credit card and got the credit same day. Will never shop here again…

On my holiday search for a new mattress I began with Mattress Warehouse and found exactly the right bed at an amazing price. They have bedMatch at this location in Leesburg and within 5 minutes I had a selection of beds to choose from, all of which where custom fit for my body type. I loved the experience, the sales woman was outstanding and I will be recommending this location to my family and friends. Do yourself a favor and see what a real customer service experience is like.

TERRIBLE — AVOID AT ALL COST!
I had one of my absolute worst customer service experiences in my life at the Leesburg store. The sales people lie and do not care about you. I bought a mattress and told the sale woman that I would pick it up on a Friday in 2 weeks. She called me the next Wednesday to ask if I was picking it up that night and I reminded her I was picking it up Friday. So Friday night I pulled up to the store and … the store had shut its doors for ever. No sign on the door with an explanation, just shut down and completely empty. WTF??? I called and no one answered. Seriously, the woman couldn’t have said on the call that the store would not be there 2 days later? As it turns out the store moved to a nearby location but I wasn’t aware of that. When I finally reached the woman on Saturday she acted like I was stupid for not realizing the store moved. Again — WTF? I called the company’s customer service line several times and left messages and never received a return call.
I have no doubt this is not an isolated event. The sale people there make used car sale people look like angels.
I will never be a customer of this store again and I love to tell everyone about this so they will also not shop there.

Worts place to buy a bed. I did not get the same bed that it was on showroom. I got rip off and they don’t care what happening after they made their commission. Beds are sold as new when there used be careful not to buy there. some beds had bugs.

Where do I begin. The first bed that they sold us (an Eclipse International Monterey) had a collapsed side, we noticed within minutes of putting it in the room. We immediately phoned the store and where told that it is state regulation that they are not allowed to take beds back. We were told to call the corporate office or the manufacturer. The corporate office allowed us to take it back and we received another one. The second one was worse than the first. It was almost like they had different beds as floor models compared what they were giving to me. The one on the floor was firm and taught, the one I received was like sleeping on a 25 year old bed. It sags in the middle and my body actually sinks so much into the bed that I am touching the underside. They have made the return policy so difficult that I just gave up. I will never purchase a bed there again.