DSW Designer Shoe Warehouse

I’m a premier member here and I love coming here to shop for shoes! There shoe collections are so cute, and the build quality is very good! Also, there return policy is lenient as well which makes me feel at ease when I buy my shoes here. Sometimes when they come out with new styles, I feel like I want to buy them all :)
Highly recommend this place for nice, stylish shoes with awesome quality.

So many shoes, so little time. Geez, could they fit more shoes in this joint? Bags, socks, hair accessories. Sale shoes and rows and rows of shoes! I love that they keep everything organized and grouped together in types of shoes, but I still think they could use some variety in more hip shoes, sandals in particular. Or maybe no one is making hot sandals these days? Lots of strappy high heels that are so sexy! Loving the new looks for summer! Helpful staff that will put all your not wanteds away for you while they are restocking probably all day long! They are up to department store pricing. Not like in the old days ;)

This place is awesome! Hep did I just now find out about this place? I endlessly searched for the perfect pair of shoes for my dads Christmas present and this place had it at a fantastic price! They also had every shoe imaginable for women. I wasn’t here to shop for myself so I will definitely be back. Perfect place to get discounted designer shoes! I wouldn’t say this place is cheap but it has great prices for designer brands! They also sell accessories. Staff was super helpful and friendly!

The service is awesome! Staff is readily available to assist with sizes. Manager Mike is always super friendly. They give that friends and family customer service vibe.

First off, if you’re looking for this store, it’s nestled away in the farthest corner on the upper level as you can get from all three entrances to this shopping plaza. (In case you were looking for it like I was.)
Second, as a guy that enjoys nice footwear, it’s always a little disheartening to see shoe stores devote such a small section to men’s shoes. That said, DSW typically has a broad selection and some very nice options. You’ll find brands like Aldo, Kenneth Cole, Cole Haan, Steve Madden, and other entry quality dress shoe names here along with more casual options like Sketchers, Converse, and others.

The manager was the worst. Bad service, they make a mistake and it takes them 30 minutes to fix it without apologising.
The company put great prices on shoes, but had a terrible manager.

A very clean store off La Jolla Village Drive. There is a shoe in that store for everyone. I love how they organize the store with flats, heals, sandals, boots, sneakers, men’s, etc. Keeps me focused when I’m shopping the aisles.
They even have a good selection of purses, hats, socks and wallets! I just wish there was a DSW was closer to my home. This is the closest one and its 45 minutes away!

Good selection of shoes. Difficult to find because it’s on the other side of the parking area behind Ralph’s. Just came here for the basics and exercise shoes. Prices are decent and of good quality. Only complaint is of their location. Really difficult to find.

I’m not much of a shopper but I know DSW has good and affordable shoes. I’m largely loyal to one brand of casual/​dress shoe (Sandro Moscoloni) and DSW typically has one or two models in stock. They only had one model this last visit and I didn’t like it so I didn’t buy it, but I’ll probably come back an see if they get any new ones in a few months.

Great selection I just wish they carried more leather shoes for women, for men they have leather shoes but for women they’re basically all plastic or vinyl I wish DSW wood switch their policy and carry more leather shoes and leather pumps and leather sandals for women and fade out a lot of that plastic vinyl.

Great store, not quite as good as the one in Mission Valley. Some associates are nice, I’ve had less nice associates at the register, but everyone has a bad day :)

Love that they have such a huge variety of clearance shoes. But for some reason, seems like the selection isn’t that great here. And they seem to have more large sizes than small ones (like 6 and 6.5).

I love perusing this place when you need a certain type of shoe. There are aisles and aisles of options and you are bound to find what you are looking for. It can be a little overwhelming if you don’t have too much time to shop. The prices are decent but sometimes you get lucky and get a great deal! There are tons of brand name shoes. The even have a clearance section on the side!
They also sell handbags, wallets & hosiery. I actually have purchased a purse in the past!
I suggest joining their free membership program. You earn points based on the amount of money you spend and when you get a certain amount of points — you can earn $ 10 gift certificates. No need to carry around another card in your wallet — just provide your phone number to the cashier when you check out. In fact I have one to use! Sometimes they even send you these certificates just ‘cuz — which I often spend on peds :)

I’m giving this stores a 4-​star rating, even though they don’t have a great selection for smaller sizes, like 5 – 6. I’m a 5 and 5 ½s usually fall off my feet, unfortunately.
They have a great selection in the bigger sizes and the staff is always friendly and helpful.

DSW has a large selection of men’s shoes, and some accessories like belts and socks. They carry plenty of sizes and widths, and the prices are great. If you join their club you get discounts and coupons, special offers.
They also have a large selection for the ladies.
The staff is usually very friendly and helpful, and they have a program where if you can’t find your size, they will find it and ship it to you.
The only bummer about this location is getting into and out of this mall and the parking lot. It can be rather crowded and busy sometimes.
Wish they had a location closer to North County San Diego.

I’ve been in lot’s of DSW’s and this one is a pretty large store. It’s just aisle upon aisle of lot’s of different types of shoes. From extremely dressy to flip flops, you can probably find just about anything. (and yes they have men’s shoes)
The prices aren’t fantastic, but they are decent. They do have a clearance area that you can usually find a pretty good deal if you have the patience to look.
The whole store is pretty well organized. The only thing I would say they should do is put a few more seats in the aisles so that when it’s busy, you can still sit to try on shoes.

BEST customer service!!! I went online to buy a pair of shoes for a wedding my daughter is in. It says they are out of stock! I almost had a heart attack! Needless to say I got on the phone and called DSW.
Don’t like they customer service toll free number.
Anyways, I called the La Jolla Village store. A nice young man answered and helped me. He said if she could come in, they could order for her right away. (she has to try on her size) He put me on hold because he had to sign on – I just realized I had called BEFORE they opened. It was a good 15 min prior to store opening.
What store EVER answers their phone prior to opening?
Anyways – thank you La Jolla Village store! Your customer service is beyond great! Keep up the good work!

I really liked this store. The layout is nice and I felt the selection was pretty decent. They used to have a lot more clearance items but for some reason, the selection seems smaller now.
Service has always been good. Friendly people and cashiers. At times, the check out line gets to be quite long so it would help if they had more than 2 ppl working the cashiers during busy hours.
My 2 star experience is based on the way I was treated yesterday at this location.
I made a purchase online. I was told that the shoes weren’t available anymore and that my credit card wasn’t charged. Ok, no problem. A while later, the shoes arrived with an invoice saying my credit card had been charged. Alright, no problem b/​c I really wanted these beautiful L.A.M.B shoes.
Unfortunately, the shoes didn’t work out. I took the shoes to my favorite DSW store (this location) and asked for a refund or store credit — I didn’t care which one.
The cashier (Aaron — who I must say is THE most awesome salesguy/​cashier ever) could not track down the order #. He called customer service who then talked to the store manager.
I could tell by the look on Aaron’s face that something was wrong.
Maria, his manager, comes over and says hey, you were never charged for these shoes, we are taking it back. I sat there confused and asked huh? She said I was never charged and therefore the shoes belong to them.
I was dumbfounded. DSW dropped the ball and didn’t charge me. I could have easily kept the shoes at home and they would have never known. But I thought the shoes were charged to me and took the time to go to store to exchange.
It was awkward and embarrassing to have them repossessed right in front of me like that.
I understand, completely, that Maria was doing her job. Perhaps that’s what she was instructed to do by their HQ. But the way she handled it, it was just tacky. I asked if i could have *MY* original invoice that came w/​the box and she said no, I’ll make you a copy. Isn’t that original invoice my property?
Nordstrom wouldn’t have done that.
I’m a logical reasonable person. The sign of a good manager, in my opinion, is to put yourself in the customer’s shoes at the moment. And I’m pretty sure the manager (or anyone else for that matter) would have raised hell if she was in my shoes.
We all stood there in complete awkward silence and stares. She finally offered me a discount on a future purchase. Aaron asked if I could have one of their totes they were giving away and the manager didn’t reply. (Which didn’t even matter b/​c I had the tote offer in my email which SHE MADE ME SHOW HER TO GET THE TOTE!!!).
She said she wants to make sure that I leave the store happy and satisfied.
Wow.
Really.
Yeah.
NO.
I didn’t leave happy and satisfied. I felt defeated. The only saving grace was the cashier Aaron b/​c I could tell he felt bad for me so that’s why I didn’t want to make the situation anymore awful than it already was.
With all the great shoe stores now (Aldo, Zappos, Nordstroms, etc), it’s hard to see why I’d return here after this.
For those who don’t know, sign up for their rewards plan b/​c they send you nice coupons and offers to your email. Hope you have a better experience than I did with them.

I like the shoes here, but the salespeople really ruin it for me. Its fun to wander around and try to find a good deal on shoes, but the selection isn’t particularly great (its better online).
The salespeople are very pushy, which is extremely frustrating. One guy bothered me for literally 5 minutes, continually asking me why I didn’t want to open a DSW card, and wouldn’t take «no» for an answer. It pretty much ruined my experience here.

I bought a pair of Coach heels at my last visit to DSW, so was really excited to see what the LJ store had for me.
I’m in the market for silver bridesmaid shoes and didn’t find much of a selection.
In fact, I didn’t find anything that even caught my interest.
Disappointed…
Note: The Mission Valley location is bigger and has more variety.