The Active Foot Store & Spa

I have been dealing with a foot/​shoe problem most of my life that causes me great pain just above my feet when I try to walk very fast. No one ever correctly diagnosed my problem or provided any lasting solution until I met the Obi Wan Kenobi of feet, a true shoe Jedi by the name of Richard. He pretty much knew exactly what was wrong from a phone call alone just by the description of my problem and the type of shoe I was wearing (stupid New Balance never again!).
Went to the store and actually brought my fitness trainer to advise me as well. Richard measured my feet, had me walk in my old shoes (stupid New Balance never again!), had me try on the proposed corrective shoes and lo and behold, my gait immediately improved to the point that my trainer noticed it immediately too. He also asked if I was wearing cotton socks (I was) and sighed at that as well and asked about the athlete’s foot that he already knew that I had!
So, I walked out of the store with the PERFECT pair of corrective shoes for everything… walking, lifting, cross-​training, tennis… literally everything as well as 7 pairs of the perfect socks for not a lot of money at all.
Since then, my walking speed & related weight loss have accelerated, no athlete’s foot anymore, and my toes are starting to separate!
Basically everything I thought I knew about feet, shoes, & socks was completely wrong!
I will remain a Padawan and life long customer of Richard & the Active Foot Store forever,
May the Shoe be with you,
Jim

I was fitted and ordered custom orthotics. I also purchaced a pair of hi-​tech walking shoes that help with pronation and made for using custom orthotics. The shoes are great and fit perfectly. They know what they are doing — and can help you pick the right shoe. Which is saying something because my feet are so irregular. The orthotics are also awesome. I can walk much further and longer than I did before, without pain. They took 3 weeks to come in, but In the end, it was worth the wait.
I’ve worn orthotics ALL or my life (since about 3 years old) so I know what feels right or wrong.
They took a whole MONTH to break in. I still experience some burning and soreness if I wear them more than 6 – 8 hours. I try to only wear them at work, and switch to my vionic sandals at home (which I also love). But I’m an elementary teacher– so you know I’m on my feet ALL DAY LONG!
The price for the shoes and the orthotics are about what I’ve paid for other shoes ($ 140) and custom made orthotics ($ 375) in the past. — no surprises there. I also bought the socks that stay dry and cool.($ 10) That helps. very cushy & comfortable. If the burning and soreness persists, I might need an adjustment on the next pair, but I’m DEFINATELY more stable and walking better, longer, free of knee, back pain; posture is much better. GREAT SERVICE and VALUE for the $$$$ I’ve been to every good podiatrist in town, and these are the best orthotics, I’ve had in 30 years.

I’ve been dealing with TAFS for over a month, a month after my appointment I called to see if my orthotics were in and Richard said no (I tried calling for almost two days and finally someone answered) after asking if there was anything I could do and the reply being «no» I took it upon my self to do research on my situation. Long story short, my orthotics were in although he said it wasn’t (I called 30 mins after and spoke with a young lady who validated they had my orthotics for a week and was waiting on verification from my insurance) I asked why anyone hasn’t contacted my insurance or me so that I could have been called my insurance and Richard didn’t have any answers! I’m giving them three stars because the sweet young lady (Marina I believe it was) towards the end of the process became a very big help by figuring out what was needed of me so I can receive my orthotics and was very patient and understanding. Other than that, I didn’t appreciate the attitude I received from Richard or the fact that I was lied to about my orthotics not being there when they were. This is a very serious issue, and a huge part of recovery which I don’t think was taken serious in the beginning. Big thanks to the young lady who was understanding!
Also thank you to the private message from the owner who took the time to review my situation after it’s been almost a month since its been situated

Do not go here. As a specialty store, I had been excited to go here to get good shoes for my plantar fascitis since I was going to be walking a lot on my European honeymoon. I had been disappointed with the selection, especially because I have large feet, and ended up having to do a special order. I purchased my shoes in February (yes, 8 months ago) and they have completely fallen apart after hardly wearing them. I wore them for about the 100 miles I walked in Europe, and have then worn them maybe seven times since. There is no reason why a $ 160 pair of shoes should fall apart this quickly. I tried to return them, or at least get some form of compensation from The Active Foot Store, and they said no. Their return policy is supposedly 6 months or 600 miles. There is no way I even walked 300 miles in my shoes. So disappointed and frankly pissed at their lack of customer service. Will never go back here nor recommend them to anyone. My husband is also a physician and will never recommend this store to his patients.

I had some inserts made for me through Active Foot Store a couple years back. I came in to buy some dress shoes and casually told the woman I had inserts done and she immediately looked up my name, told me I was due for new inserts, and to call Kaiser to get a referral. Within 20 mins. of calling Kaiser, Active Foot Store called me and within 2 days I had an appointment. Dr. Reingold was very friendly and more informative in the 15 mins. I spent with him than 3 visits with 3 different Kaiser podiatrists! And I was measured for shoes and told Kaiser pays for one pair of shoes per calendar year with a referral! Kaiser never bothered to tell me! So yeah, proactive, very nice, very informative, and a free pair of $ 150 shoes! I walked out a bit stunned at how quickly and awesome everything went. Kick ass!

Great knowledgeable staff, friendly, efficient. Many choices of comfortable shoes sandals, support socks. Podiatrist is there 2 days to assist with foot analysis and custom orthoitcs. Connie is a former nurse and is extremely helpful in diagnostic analysis of solutions to foot problems and recommendations for solutions.

Excellent service and attention to detail resulted in the first pair (after 3 from other providers) of custom orthotics that were comfortable enough to wear and effective enough to deal with my foot problems.

Dr. Reingold and his staff provided me with the best orthotics I have ever owned. My left foot was crushed in an automobile accident in 1988. Until I saw Dr. Reingold, I had worn many different orthotics, but none of them supported my foot correctly. My new orthotics are far superior to any I have previously worn. In addition, he and his staff have been patient and kind during each of the adjustments that he has done to orthotics, adjustments that were necessary due to the damage my foot had sustained. Dr. Reingold and his staff could have easily had the attitude, «Oh no, here he comes again,» but their reaction has been just the opposite. They have wanted me to be as pain free as possible when I am teaching on my feet for hours, and they have succeeded. I have recommended Dr. Reingold and his staff to several people, including my brother, who has told me several times that he is really pleased with the orthotics and shoes he got from the Active Foot Store. I will continue to go to the Active Foot Store because Dr. Reingold and his certified pedorthist, Connie, are experts at helping people walk correctly without pain.

I have worn orthotics for 16 yrs, going to foot solutions and other places that claim they can make custom orthotics. I have severe RA and many many foot problems including past foot surgery on both feet. Dr Reingold was a pleasure to meet and very informative about orthotics, my Kaiser podiatrist referred Dr Reingold to me. I have been in the orthotics since last October and I have had no issues feet feel good and I am able to walk with no pain. The pad attached to the orthotic started to come off and Dr Reingold was very happy to fix them and told me if had ANY issues to please call. I will only buy my shoes at this store from now on and orthotics when and if these ever wear out. Everyone in this store was polite and kind and ready to help.

This guy is such a jerk. Dr. R kept squeezing my foot and i told him to stop repeatedly. I left the store crying. I have never been treated so poorly in a store, let alone a «theraputic» shoe store. When my husband called to complain, Dr R said it was a misunderstanding. No means NO!!! Where’s the misunderstanding in that?!

They should be called The Inactive Customer Service Store. I came here years ago (maybe different owners?) and got great customer service. The last two times I’ve been here I barely got a hello when I walked in and was never offered any assistance, even though I looked at shoes for at least 5 minutes and I was the only person in the store. Orthopedic shoes are expensive, and once you’re wearing them you kinda keep wearing them so it makes sense to build a good customer base… by actually talking to people when they come to your store.

It upsets me that the gentlemen who reviewed this place only gave it a single star. I have been coming to the Active Foot Store for a long time. My experience with Dr. Reingold has been that he is an expert & passionate about helping others. I have never experienced him being pushy or rude. My 85 year old mother also thinks the same & she does not trust many people to handle her as she has numerous health issues & problematic feet. I have been to many stores for custom orthotics & various shoe inserts. I can honestly say that this is my favorite. They have great styles to choose from. Not only are the staff courteous and professional, but they spend a great deal of time with me each time I have been in there. Connie is an expert, Pert is patient as i am somewhat picky, Richard is an honest straight shooter who will not try and oversell me but tell me what will work best for my feet.

I should have heeded the gentleman’s review regarding elder abuse from the head doctor. If customer service is not a priority with the owner and management, then the workers will certainly not need to adhere to tact, courtesy or compassion. They were rude to one of my friends regarding purchasing orthotics, and I was put on hold for almost 20 minutes. When I called back there was no apology nor even an acknowledgement that anything was done improperly! Superfeet has good orthotics, and Roadrunner and REI both have very good reputations. Dick’s Sporting Goods also sells the Superfeet brand of orthotics. Please think twice about going to Active Foot store. It’s not fair to the customer to go somewhere that the people do not engage in proper customer service. It’s about GENIUINELY caring for the customer and not just paying lip service.

The pedorthis Richard and the podiatrist that come to the store are incredibly knowledgeable and friendly.

Had a wonderful experience at this store today. I went to buy a pair of AFO socks, which they always stock in quantity and in all sizes, so I always go here to buy my socks. I was pleasantly surprised to find out they had moved from their former cramped location to a nice much larger store in the same mall. Connie greeted me warmly as soon as I entered the store. I explained to her that I was also looking for some shoes I could stand up in the shower with in my AFO’s, and she thoughtfully suggested I try a medical surgical shoe, which turned out to be the PERFECT solution! I had been to several other stores in San Diego and no one had even suggested that approach, so I’m most grateful that I had Connie to help me with the shower shoe recommendation.
At Connie’s recommendation I also ended up buying a better seamless diabetic sock than I usually buy, which not only has a non-​binding halo top but also has silver impregnated material which helps to eliminate pressure points and provides antimicrobial relief as well, so that suggestion turned out to be an excellent one too.
All in all I had a great experience at the store, thanks to Connie and the large quantity of diabetic socks and shoe support items they carry. I will continue to make the Active Foot Store my first choice for socks and shoes!

My feet are a pain in the but, literally. 0-​; I’ve had 2 appointments with Dr. Reingold the podiatrist and 1 visit with Connie the pedorthist at The Active Foot Store in the costa verde mall. Dr. Reingold had a pair of custom orthotics made for me and Connie patiently helped to fit me into a pair of Aetrex athletic shoes which are deep enough and wide enough to work with my custom orthotics. Hip hurray for a glimmer of hope! (-; On my second visit with Dr. Reingold, he made some adjustments to my custom orthotics.
I just want to walk at Disneyland with my granddaughter! Haven’t been able to go to Disneyland since before she was born because of my cursed feet. I have had chronic foot problems including plantar fasciitis, metatarsalgia, and other problems in my cursed feet with high arches and a high instep and other wicked foot curses including 2 wrestling little toes that blister easily.
I think I’m making progress. I’ve tried orthotics from other docs but they never fit right in any shoes so they didn’t work for me. Yeah I have weird feet. These new orthotics fit right into the shoe that Connie helped me to select.
I’ll let you all know if I get to Disneyland. I’m up to walking 3 hours a day in the shoes so far. I also swim laps now for exercise at the pool. I dream about hiking in the mountains again someday. I wish for new feet, but for now, I found Dr. Reingold! (-; He’s the only podiatrist I’ve found in San Diego who has his own shoe store.
I was scared to meet Dr. Reingold when I read some of the Unilocal reviews! But I walked into his shoe store and liked his staff so I decided to make an appointment to meet Dr. Reingold. It’s true that he looks at your feet a lot instead of into your eyes, as 1 review mentions, but that’s fine with me because my eyes don’t hurt, so I’d rather have him studying my feet! So far my impression is that he’s very experienced and knowledgeable and takes pride in his work. Sometimes he talks over your head about technical stuff, but most docs do that. He’s not warm and fuzzy, but that’s fine with me, since I need a podiatrist, not a teddy bear. (-; He treated me with respect, and I observed him being patient and kind with a lady who looked like she had very sore and swollen feet.
I especially recommend Dr. Reingold at the Active Foot Store to anybody who feels desperate because they’ve tried other things that haven’t worked well enough, and their foot problems are robbing them of an active life style. Yep, that’s the battle I’ve been fighting for over 4 years now!
I’ll let you all know about my progress! (-;

Warning! Do not permit your loved ones to come here alone. Talk about elder abuse. This place belongs on the same list as the nursing homes that get exposed on 60 Minutes.
The patients get referred here from a physician in an attempt to protect their aging feet. The Active Foot Store (TAFS) specializes in stocking custom pairs of shoes, sometimes with orthotics insoles. Although the front line staff is helpful and kind to the patients, the Dr. that ultimately has to do the assessment, is dismissive and arrogant to the elderly patients that come in looking for help.
My father who is close to 70, was given a degrading verbal scolding by the Dr. about when he is eligible for a new pair of shoes vs. a new pair of insoles. I’m sure the Dr. is making great money with this steady stream of diabetic referrals from Kaiser, but he carries himself like HE is being inconvenienced.
I saw this with my own eyes on two seperate visits, so it’s hard to think he was just having a bad day. Unfortunately, this elder abuse seems like it’s just part of the program here at TAFS.
Dr. is quick to rip off a whole bunch of statistics and percentages about how diabetics and elderly patient’s feet are likely to be injured and/​or amputated without proper care. This is all valuable information, no doubt. However, this information should be given with respect to the patients.
Talking down to your patients in a condescending tone is counterproductive. Taking this approach will only lead to patients avoiding your store for follow up care, which leads them right back into neglecting their feet. Remember, this is what brought them to you in the first place.
Yes, TAFS is full of seniors that have diabetes, limited mobility, limited vision, limited funds and they are sassy at times. But let’s get one thing straight… these patients are paying your salary, and they allow you to enjoy the life you do.
It would be wise to have patience with them. Be kind to and allow them to voice their concerns. When they do voice their concerns, look them in the eye and listen to them.
One last thing Doc, remember that you too will be a senior one day. Maybe it’s time to change your perspective and tighten up your game. Next time, I’m calling social services.
P. S. To the staff member with the cool submarine tattoo on your forearm… Thank you for taking care of my Dad, he is quite happy with your shoe and insole recommendations!

this tiny store has real care about its customers. I had nerve damage that required me to wear a brace for the rest of my life. I was recommended to this store and the Doc. that works out of there. They hooked me up with a articulated AFOS brace that gave me back my life. The store has been great about adjusting it as I started pushing myself to get stronger.
I watched other people with diabetes problems being help with compassion.
Great — if not a little on the small size — shop

Dr. was rude and pushy. Wouldn’t take no thank you for an answer. Would avoid this place like the plauge.

The Active foot store was perfect for my needs. They had a huge selection, I ended up getting two pairs of shoes and orthotics. Connie was knowledgeable and very friendly. Now my feet feel great!