PetSmart

I was unknowingly sold a dying chameleon with Metabolic Bone Disease (MBD) and was told he was incredibly nice and super healthy. When I got home, I noticed his casque was completely asymmetrical, he’s noticeably malnourished, his joints were weak –he constantly shakes — and his front arm is definitely broken. Being an animal lover, I’m refusing to return this little guy back to the hell hole he was being kept in and am going to nurse him back to life.
The sleep cycle of chameleons are far different than the hours of operation of PetSmart. In addition to accommodating their needs for appropriate light, they also have completely failed to give them adequate nourishment, space, humidity and love. I understand it’s difficult to take care of a chameleon, but if PetSmart can’t do it, then they shouldn’t be allowed to sell and profit off these amazing creatures.
So to Michael J. Massey, PetSmart La Jolla managers and all employees involved in this transaction — I’m tremendously disappointed in you and can’t believe how unintelligible you are concerning seemingly obvious matters like these. In a place that is supposed to care for animals, you’ve ended up committing animal abuse. I’ll be lucky if he lives. I will never support nor purchase anything from PetSmart ever again. Massive shame on this entire establishment.

We are visiting from Tucson, AZ and wanted to explore places that aren’t dog friendly. We took our two mini golden doodles to doggy day care today. They were well taken care of and got to visit with other dogs rather than leave them in the hotel. We picked them up happy and now exhausted.

Too bad you have to give a star rating in order to comment. I would have preferred zero stars. The customer service of all the staff we encountered in the pet hotel including the store manager was horrible. They are rude and absolutely incompetent! I just feel bad our puppy had to stay with them 3 days

This is the worst petsmart location. I can’t even rate a 1 star but cant post without it. Customer service is so bad that I have no desire to come back or even recommend. Grooming staff, how can you send me to the pet hotel to pick up my dog and pay there when they didn’t have any record of you giving my dog a bath. I scheduled pet hotel and grooming and confirmed the appt. The 2 staff there can’t even tell it to my face and apologize that they forgot he had an appt.
The room for day camp, I keep watching dogs sliding back and forth all day including my dog. I’d rather pay more at other day camp.

Don’t love this over priced limited selection joint but it’s here and I need it. So extra star for convenience.
Otherwise, it’s irritating that cat food at grocery store are actually cheaper than here. That’s silly.
Ditto w equipment.
Thanks forget hook up, but hope i m ahead of the curve enough to order on line.
I guess maybe I should grudgingly give them a shout out for being a brick and mortar option?
Ok. thanks for being a brick and mortar option.
PS_​You gotta enter around the corner from TJ’s– do NOT be fooled by that Pet Smart sign in the other parking lot– you cannot get here from there. I tried.

just one example… that this place is a total rip off… Safeway plastic poop bags 90 count for 6.99 and pet smart is 9.99
you would think that Pet smart would be way less expensive… but they are a rip off so I would suspect everything at pet smart is a rip off… and then Amazon is 14.99 for 900 bags… amazon will put pet smart out of biz… pet smart is simply crazy to price everyday items like this… will never ever buy anything here again

Yay to Mercedes from the grooming salon at Petsmart UTC!
Today was the first time Mercedes groomed my Spike (he is n 11y/​o Maltipoo) and she did a great job! Spike looks and smells great, and when I was picking him up Spike looked comfortable and happy. Thank you Mercedes!

I will probably not go there any more… I have to say I feel extremely mistreated and humiliated by the horrible manager, Bill, at PetSmart today. Otherwise, I would not take such time to write such a long review.
I was a loyal customer to PetSmart. Since I had my dog in April, I bought everything for my dog from PetSmart, had all his vaccines in BanField and took him to pet grooming there most of the time. But today, after what my dog and I had experienced in PetSmart, I felt hurt and humiliated as a loyal customer and if I cannot get a response from manager, I would tell all my friends not to go there anymore.
I will just describe what happened simply. I took my dog to grooming today and my dog was not cooperative today and bit a groomer and later attacked the manager on his pants. My dog is not aggressive in general and had never attacked anyone before. I felt sorry for them at first but angry later because the manager banned my dog from bathing in the grooming salon just because my dog attacked him.
Here are several things about the manager I want to complain about:
First, the manager does not show respect for his customers-​my dog, me, and my boyfriend. When our dog bit his pants, he said immediately: «We cannot bathe this dog any more.» I understood this immediate reaction. But when I asked whether he meant it because I felt he might be on the fit of anger, he just replied: «NO. NOT ANYMORE.» I felt hurt because I took my dog to PetSmart grooming for at least 5 times already and he behaved all the time. Some groomers remembered him and liked him. The manager neither knows how to make proper contact with a dog nor knows what character my dog has. He just made such an arbitrary decision just because he felt embarrassed by the tear on his pants. Any dog should not be treated like this. Any loyal customer should not be treated like this either. If he wants to ban my dog from going to PetSmart again, he had to show me the policy which says that as long as a dog bites for once, the dog cannot enter PetSmart. Anyway, he does not have right to make such a decision.
Second, as the manager in a pet store, he lacks basic knowledge about dogs. I said this not to defend my dog, but dogs are protective in nature and when a dog has already shown aggressiveness, one should never act like he is going to do harm to the dog. From what I saw today, he avoided interaction with dogs and when he did interact, he showed extreme non-​profession. Since he is around with dogs everyday, I suggested that he should probably google how to communicate with a dog, at least for once. Anyway, it’s not professional for them to be attacked by dogs. It’s even more unprofessional to blacklist a dog from entering the pet store just because he made one mistake.
Well, other employees did not make me annoyed except for the manager. You are lucky and will have a pleasant experience in PetSmart only if you do not see the Manager =)

My bf «won» a fish from the fair for $ 5 this past summer. He was so excited about it that he dragged me out to this location to get some stuff for his new pet.
Being a couple of beginners in fish care, we asked the workers a bunch of questions regarding gold fish. They were very helpful and informative. They also helped us get the right tank, filters, pebbles, food, etc. They also gave us a few pointers on how to clean the tank and feeding frequency, etc.
Since then, we’ve gone back a few times to buy more fish and just to ask more questions and everyone that’s there have been very helpful and seem to be able to answer our questions. Of course I did my own research online to verify their answers just to make sure. ;)

Took both of my 1 Year Old Shih Tzu/​Maltese mix Into PetSmart grooming salon today… When I made my appt i requested that my dogs both be groomed with someone who’s experienced because I had a bad experience with a Trainee in Los Angeles in the past
Mercedes was the groomer for both of my dogs Today and did a ABSOLUTELY GREAT JOB
They both had their Baths, Nails, Anals and Full puppy cuts each and look soooo Cute
I timed it so I could drop both dogs off and go to see a movie which AMC is right near them, then did some shopping and had lunch… Made it a Fun Day as well as getting my little ones groomed
I had to only wait a little bit afterwards to pick both of them up
Thanks Again Mercedes and I“ll certainly be using you as our groomer from now on when I’m down here for the racing season
FIVE STARS ALL THE WAY +++++

Customer service at this location is impressive. Rosie in particular, is a jewel! She is so friendly and always eager to help. Customers leave with a smile! :)
Mercedes at the grooming salon did an exceptional job the previous time I was in. She went above and beyond her call of duty.
Yesterday’s appointment was with Brieana. Her performance fell short of my expectation, including but not limited to a non-​requested haircut.
Eric (store manager) and Rosie were pleasant to deal with afterwards.
–I’ve attached a picture with the before (left) and after (right).
She always gets the «teddy bear» look, so I’m very disappointed with the extremely short facial hair.
Besides this, I’ve always enjoyed coming to here for my pets needs and I highly recommend it.

Friendly and helpful staff, very close to my house

I have never been to this PetSmart before today, but the pet hotel is a joke and I will NEVER be back again.
Brought my dog in for daycare and a haircut, figuring the desk would be able to pull vaccination records from another store in Escondido. I give them both my last name and my wife’s maiden name, yet they couldn’t «find» the records. I decide to drive home to get the recent records at which time my wife called the Escondido store. Lo and behold, they found the records and said they could transfer them to this store. The pet hotel argued with my wife saying I didn’t give them our names, yet I corrected them when they said one name wrong on the phone with the other store. Just because your system is inadequate, or you’re incompetent, take responsibility for the issue and apologize. I told you who to contact with the correct name, yet you couldn’t even figure it out until WE called and fixed it.
There is no excuse for this behavior and I would recommend you go elsewhere for pet supplies, grooming, and daycare.

I have been taking my fur baby Titus to the Pets Hotel for doggy day camp for almost 2 years, but Friday was his last day and here is why:
My dog can be a little energetic and every now and again they give him a time out so they put him in a kennel for «15» min. Well when I was shopping at that shopping center I glanced in the playroom and didn’t see my dog, I figured he was in a time out. I went to a couple stores and went back to check about 30 min later and he was still not there. I was irritated because I was told time outs were only 15 minutes, and since my dog is never in a kennel at home I have qualms about him being stuck in a crate longer than necessary. I just felt lied to which is unfortunate because I genuinely liked the staff.

This PetSmart is by far the best PetSmart I’ve shopped at and been too. The employees here are all so sweet and accommodating. The Pet grooming salon girls and the employees at the Pet hotel are all very friendly, they make you feel so comfortable leaving your little ones there.
In addition to their Pet hospital which has always been so quick at taking you in when you have an emergency of any kind. I’ve never had to wait more than 10 minutes to get checked in and have things sorted out. Not to mention the veterinarians here are all very helpful and super sweet. My little one loves coming here with all the love and attention he gets every time.

I’ve used this location for pet supplies, grooming, and for boarding my dog.
For pet supplies, this place is fine like any other PetSmart. They generally have everything I’m looking for, and the employees are also helpful and can answer whatever questions I may have. The $ 3 coupons upon completing a survey are always nice to have as well.
Grooming and boarding, though, I have an issue. Grooming is usually packed, so as long as you’re understanding that they’re busy and may not have your dog ready asap, then the groomers here are fine. I boarded him for the first time last week, and since I have had no major problems with grooming before, I asked that he be groomed before I pick him up.
The day of the pickup, I wait and wait and wait for the call as they told me they would call me to let me know when he was ready, and they said they would call BY noon. After noon though, I still hadn’t heard from them, so I called. It would have been ok if they told me they were swamped, if they need more time, etc. but they said that he’s ready to be picked up, so ok, off I go. I went into PetsHotel to pick him up because they said to do it there, but the person at the front desk had no idea he was ready to be picked up, so they had to find him and finally got him from the grooming side. Later, I realized that boarding also forgot to give me back his blanket, so I had to go back for it, and it was still wet because apparently, they had washed it, but didn’t dry it.
Anyway, when they gave my dog back to me, he looked as if someone brushed him backwards. His fur was so disheveled, and when he was sitting on me in the car, he was shedding like crazy. I don’t think he was brushed at all. His fur between his nails were not trimmed well as parts of the fur were still long. It looked like they just rushed it and weren’t too careful. I’ve had him groomed before, and he always comes back smelling fresh, looking sleek and shiny, and overall clean. I got concerned that since it looked like they were rushing, maybe they forgot to express his anal glands as well, and with our dog, he needs to get it done every 4 – 6 weeks, so we need to be on top of it. I called the grooming department to ask, and got someone to verbally confirm that she did indeed express his glands, and I even had her tell me if they were normal or abnormal.
A week later — today — we noticed our dog was having problems with his glands, and we could smell it, so we rushed him over to our nearest PetSmart [off Balboa Ave.] and had them express it. The groomer mentioned that the sac was VERY full and that I should have had it done sooner. There was no way our dog could have suddenly had a full sac just one week later. Either the groomer at the La Jolla branch didn’t do it or did a bad job. Either way, I am very angry and disappointed with this trip as all this little things I would normally they to be understanding about just added up to one big negative experience.
Edit: I got ahold of the store manager who helped to resolve the situation promptly. He followed up with the grooming manager who said that my dog was being used to train a new groomer, and they credited me with a free groom for my next visit. Added another star for the manager resolving the issue quickly.

I am writing a review about the PetHotel here at the PetSmart. We have used this boarding kennel for many years, and I depend on it often for day care as well when we are in San Diego. Our dogs always come out happy and clean and I really appreciate that. I love the fact that when you make a reservation, they send you a email confirmation. The staff is very friendly. The only downside is the dogs don’t get outside as they don’t have an outdoor run area, but because of the great service and wellness of my dogs when we pick them up, it is five star.

I use this Petsmart when I’m in a pinch and need them to watch or bathe my dog. I have to say. they’re definitely a-​ok. I usually frequent more mom and pop pet stores because my dog is on an organic, grain-​free, allergen-​free diet (yay for high maintenance shelter mutts. lol), but I’ve never been disappointed with this PetSmart location. My dog always comes back to me well-​groomed after her pet salon appointment and they will use the shampoo I give them. Their doggie day camp is in a small room, but if you don’t have a choice. then it’s perfectly acceptable. I have no real complaints with this PetSmart location.

A full year has passed since my experience here. I was so mad about it that I didn’t feel I could be remotely civil even in describing my experience to a manager. But I want to share my experience now, in case someone is as crazy as me to try to coordinate what I was doing. After all, the pet store’s proximity to the hospital may mean I’m not the only one.
My husband is an awesome angel-​on-​earth who was called upon to give bone marrow (PBSCs) to a complete stranger twice in 2013. Both times the donation was at Scripps Green, not far away from La Jolla Village. Without going into too much detail about the process, the donor is hooked up to an apheresis machine, and it runs until it has collected enough material, which takes many, many hours (upward of six or more). During that time, the kindly donor lays only mildly sedated on a bed while these machines pull and push blood through both arms. This is not something that someone does for fun. It is uncomfortable for the donor, and, at least in my own experiences, stressful for anxious and loving family members.
Here’s the problem: we have two dogs. (The first time he donated, we had just one.). Dogs are not allowed in a sterile place like a hospital. Our dogs have special needs and don’t do well at regular gang daycare. So my answer was grooming, which they both needed because we took them to the beach the night before my husband’s procedure.
Last time we went to Dirty Dogs and they were awesome and patient, but once I realized when I got there how quick and efficient they were, I felt bad about the fact that I intended to leave my dog a little longer (although I warned them of this). Not wanting to inconvenience them — although in hindsight, totally wishing I did — I chose the Village PetSmart this time, instead. Therein was my mistake.
You see, I tell anyone who will listen to me that my husband donated bone marrow. I am super proud of him because I have seen that it’s a scary procedure and he willingly did it for a stranger that he will never meet twice within a ten month period. So when I called PetSmart to set up the appointment, you’d best believe that I was very clear about the fact that they would be in while he was having a procedure, and I was not certain what time I would pick them up. That’s fine, they reassured me on the phone, we’re flexible. I asked if I would need to bring any paperwork, so they could be checked in to daycare immediately after, and I was told it wouldn’t be an issue. Great! Sounded like a great fit. I held on to my dogs as long as possible in the morning, and then dropped them at their appointment.
My husband’s procedure took longer than anticipated. Seriously: he was the first person they hooked up to the machine (out of three donors that day), and ended up being the last one off the machine. After you’re off the machine, they feed you, hold on to you a little while (sort of like when you give blood), and then release you. Nothing about this process is quick.
Somewhere in there, my phone started to ring, so I stepped outside to handle it. It was PetSmart, giving me a hard time about how long my dogs had been there. Since I was talking to someone I hadn’t dealt with before, I explained the situation, and the woman still proceeded to give me a hard time and tell me how I should have done some other paperwork in the morning so that they could do day care. She schooled me about how what I was doing was in violation of their policy and how they weren’t allowed to take my dogs outside. What I really wanted to say was something along the lines of how if the dog went to the bathroom in her kennel, it would be her problem to clean up, not mine, but instead I continued to explain that I was at the hospital and although my dogs are usually my #1 priority in life, at this very minute they weren’t. Somehow that didn’t end the conversation. She really wanted to make me feel like an awful person over this. You know, while my husband does something incredibly selfless, we were just the worst dog owners on earth because we had the nerve to get our pets groomed.
At PetSmart the woman refused to make eye contact with me. I hope she didn’t last much longer after that.
So, lesson learned. Dirty Dogs will go above and beyond, but PetSmart at La Jolla Village will treat you like dirt. I’ve spent the year debating whether to write about this, but a year later I still can’t believe how I was treated.

This review is for the grooming services inside PetSmart. & the customer service within the whole store!
I have a cockapoo who needs a groom every 3 months or so and since he was getting rather shaggy, I thought I’d try PetSmart since they are so close to me!
Melanie was great. She asked me exactly what kind of cut and style I wanted for my dog. She felt around for matts before dropping him off and wanted to gauge what I had in mind. I picked him up about 3 hours later and he looked amazing! He’s always pretty nervous to go to the groomer so it amazes me how good of a job they do with him being scared! He looks so fluffy and kind of chunky… but he is the tiniest little thing under all that fluff!
As for the employees at the store, they are all very knowledgeable and helpful! They can carry on a conversation and care to know about your dog or cats needs! I’ve been here probably 10 – 15 times in the last 2 months!
Thanks! We will be back.