La Jolla Village Cleaners

BUYER BEWARE! The proprietor of this business lacks customer service skills and business ethics as is evident from my experience with his services and the body of reviews posted here.

Good prices and extremely convenient location. The pre-​payment discount is welcome. That said, they don’t do same-​day turn-​around and the quality of the work is merely OK. They do a fine enough job on men’s shirts most of the time, but their pressing work on suits is sloppy. I have occasionally had shirts come back with small iron marks.

My husband takes his shirts here to get laundered. One day one of the shirts came back with a giant hole in the elbow. When he tried to go back to let them know about it, the first words out of the woman working behind the counter was «that shirt is old.» No apology just instantly on the defense. The shirt was not that old and she was trying to find a way out. My poor husband just stood there for a while then finally she says, «we will TRY to fix it.» That is just poor customer service and the fact that they didn’t even offer to pay for it since they ruined it is just pathetic! I have laundered that shirt many times and not once did I have any problems. If you don’t want your clothes ruined go somewhere else and save yourself the grief and heartache. This place way over priced and they don’t treat their customers with courtesy and respect.

I have asked to clean my jacket and they gave me a so called «cleaned Jacket» after few days. I noticed after wearing the jacket that certain areas were not cleaned at all, and when I went back and asked about it, they asked me to re-​clean it and pay for it again. So I repaid a Jacket that was originally was supposed to be cleaned.
Quality for their responsibilities is 0.
I am not going there anymore.

I recently moved here from Los Angeles and needed a dry cleaners.
STAY AWAY. I think this place scams their customers. First off, money is no object with me. But quality is. So my review is only concerned with quality and this place is not only bad, but they are doing something that seems downright illegal. On several occasions several of their customers who are friends of mine have used them to tailor something only to have the garment not fully tailored upon receipt. Instead of doing the work to completion, the owner says he’ll do it again but you have to pay again.
In addition, the quality of their cleaning is less than average. I’ve received a shirt back in which they said the stain couldn’t be removed. But they would try again and I’d have to pay again. So I took the shirt to another cleaners and there was no problem removing the stain.
Although the convenience of having the cleaners in Ralph’s is a strong pull, I have complained to Ralph’s who leases space to several businesses on their premises and it seems they have received too many complaints about this dry cleaners so in all likelihood their lease is not going to be renewed.
I’m writing this review because it’s very easy to say and do nothing and just go about my day. But I don’t want someone else being ripped off by this cleaners. They think they have a monopoly on cleaners business because of their location. But I’ve also been discussing with Ralph’s a boycott of Ralph’s by myself and friends unless this cleaners is shut down.
Thank you.

It’s decent and because of it’s location, it’s convenient from my office. I have to say that there is a bit of a language barrier. Twice I have asked them to please not hang my pants from the side of the waistbands with safety pins, pinned to the metal hanger. Still, came back with holes thru the waistband. I need to plan ahead and take them to my old place on Mira Mesa Blvd who dry cleans on site. The owner is a Korean man and I’ve heard him yell at his family in their native language. Unprofessional. After reading all of these reviews, I don’t think I’ll be taking my clothing there again.

Wow! Dropped off jacket for simple arm hem and picked up without noticing that the hem was NEVER done! I took it back after trying on and they told me they would have to charge me again! I asked if they had a record of my order in their electronic system and apparently no. He was mad I even asked and told me to never come back again! I was astounded and told him he didn’t have to be rude and he waived his hand in my face. What? Who does that? Previous interactions were normal so why the sudden freak out? I’m now going to go to Sunnyfresh across the street where they use a greener method anyway! Seriously. Wow.

It gets the job done, and it’s conveniently located inside of Ralph’s, but you can find cheaper cleaners in the area if you look around a little. As a bonus, though, you can pay for your items’ cleaning in advance for a small discount.

It’s convenient because its located inside Ralphs. I only dry clean dress shirts and pants there and they always come back in great shape. And the prices are very affordable. They also have a promotion that lets you pay less to if you pay when you drop off instead of waiting until you pick up.

This place is pretty convenient cause you don’t have to drive all around town to run errands. Dry cleaning service is always consistent and I have never had a problem. Prices seem fair. The asian girl that’s always there may seem unfriendly when she’s busy but she can crack a few jokes when she’s not, which is always appreciated. Highly recommend for busy moms, students, or anyone else that needs convenience.

This place is TERRIBLE. 3 stars for passable cleaning/​alterations, but 0 stars for overall experience.
The Place– UCSD students, I know this place is convenient, but your time and patronage is worth more than this! Boycott.
The Service– The angry Asian woman who runs the place is RUDE, RUDE, RUDE! I had so many transactions with her before I saw the light of day… and nothing ever changed.
Had some alterations and dry cleaning done in the past, they didn’t burn a hole through anything but you can get that quality work done anywhere. Plus, its slower and more $$ than a lot of places in the neighborhood.
Recommendation– ANYWHERE else. But Ann’s Dry Cleaning on Miramar is especially good for service/​speed/​price, if you want the best! :)

I came here thinking it’s convenient, but boy did I made a mistake. I took them lots of clothes and a rug to clean, but they charged me a lot more than what I would have paid in other cleaners. Plus the lady at the counter was not so friendly either. Go check out La Jolla cleaners at Costa Verde instead.

Granted, it is really nice to have your dry cleaning done while shopping for groceries, but one would hope that they would actually do a good job.
I made the mistake of bringing my comforter here to be washed. Why? Because it’s too big to fit in any machine at a laundromat. Oh, and I’m lazy. Anyway, it used to be a lovely shade of blue. After one wash at La Jolla Village Cleaners it was off-​white.
I understand that washing a big thing such a comforter may require serious detergents, but I DEFINITELY did not ask for bleach.
On top of that, they charged me $ 30, which was about how much the damn thing cost to begin with. I was so mad I had a little conversation with the manager. He asked for «proof of the original color.» As if I had a swatch in my purse???
Next time that comforter needs a wash, expect to find me at the Fluff ‘n Fold with a pile of quarters.