T-Mobile

I had the worst experience at this location.
All staff ask each other for help, coz none of them have proper training, waiting takes forever
Imagine it took me 2 hours to get my phone and another hour, the rep was trying to install the screen protector, after him messing up 3 times and it was a Loss just for the store because he kept opening new packages. And when u ask the manager to help, you’ll find him helping someone else and everybody else has to wait.

very unprofessional stuff. don’t even think about going there. thinking about canceling my family plan all together. I’d rather pay more and get a professional service than deal with tmobile bs. avoid this store by all means!!!

This is a blanket complaint about T Mobile coverage and not about this T-​Mobile location.
T MOBILE’S LACK OF AREAS COVERED IS ASTOUNDING
47 st and Madison Ave. in Manhattan, Sunday night, no reception.
30 min. North of Philadelphia, in Devon, a well to do suburb on the Main Line — T-​Mobile has no reception.
1 hr North of NYC, busy college town on the Hudson, New Paltz, no reception.
Brainbridge Island 15 minutes outside of Seattle, Washington, no reception.
Up in Maine, you can keep dreaming about using your T-​Mobile phone.
So, if one travels a little and needs good coverage one has to stay away from T-​Mobile (known as Deutsche Telephone around the world). They have great coverage in Europe and in North Africa but not in the US.
I can hardly wait for my contract to be over to end my relationship with T-​Mobile.

Ive been to this store a few times in the past and have left somewhat unhappy. The staff was rude and kinda talked down to me. Not sure what happened to this store but it is NOTHING like it use to be. they have new management and all new staff. Ive been in several times in the past few weeks. Im considering switching for my note to a Iphone. Ive spoken to several of the salesmen there. They were all nice spent as much as I needed and answered any questions I may have had. I spoke with Sal and Paul but I can tell all of the staff take pride in their jobs. Thanks Guys Ill see you on the 26^th for my new I phone.

The manager who assisted me (I don’t remember his name) was more than helpful. I switched over from Sprint so I knew it would be a process. Aside from a misunderstanding with one of his employees, I am satisfied with my purchase.

My review is for Louis Castro, a sales rep at this location.
I came in inquiring about a business plan for my family’s small business– general questions about rate plans, benefits of a business plan as compared to a regular family rate plan, deals or promos, etc
All my questions were answered in an upfront, non-​pushy sales way. I left felt informed and not pressured into signing up right away.
Within the next few days, he switched us over from an AT&T family plan to a business a with T-​Mobile — we qualified for the current promo which allowed T-​Mobile to pay our cancelation fees with AT&T, which was definitely a plus. We even received a promo that put money towards buying new phones for our plan. Our plan was with no contracts as well, which was another plus. We liked the flexibility and non-​commitment factor.
If you have any questions about activating a line of service with T-​Mobile, definitely ask for Louis. He’ll answer all your questions and not push you into anything, which is huge when it comes to sales!
I had such a positive experience that anyone looking to switch carriers, I push them in this direction. Two of my friends have since activated with Louis as well.
The rest of the staff seems friendly, and I’m always greeted upon entering the store. Great service all around.

I had a Blackberry 8700 from 2008, and yes, I am a technophobe. I need my texts and e-​mails to be 100% reliable. I don’t need any of the other garbage. Honestly those mouth-​breathing subway riders fixated on Candy Crush while their kids throw themselves face down on the floor and have a fit just freak me out.
No one in my life had been successful in prying that baby out of my clutches until I met Louis Castro Recio, an Associate at the Austin Street location. Louis patiently explained everything with my new Google phone. He didn’t talk down to me or use jargon like most tech-​savvy people. He was just so nice and so patient. And guess what… I love my new phone! I love it so much, I just cancelled my cable internet service and I’m going to get a tablet instead.
Thank you, Louis!

i have been living in this area for years now and i find this location to be very convenient because it is so close by, not only is it convenient but the staff is always very friendly and helpful. i know that if i have a question or a concern they are always willing to help. i would definitely recommend this location to anyone that is in the market for a new cell phone provider or is already a customer and has any unanswered questions or is shopping for a new device. =)

Okay if you read my reviews on this store from the past you will see I havent always been happy when Ive left. The other day I was shopping in forest hills and decided to go in once again since I needed a cover for my new phn. I was reluctant to go in but since I was walking right past decided to stop in. The second I walked in I was greeted with a big smile and a Hi my I help you? So I look around to make sure Im in the right store and yes it was the tmobil store. The young lady whos name I cant remember but it did start with an I that I do remember was so down to earth friendly and knowledgeable that it blew my mind. I asked how long she had been there and she told me a year. What a wonderful young lady I cant say enough about her she has totally turned me around in how I feel about this store. So much so even if Im not in forest hills I will walk past the 2 other tmobil stores to go to her store shes that good. I just hope the manager realize it’s people like her who bring people like me back.