CityMD – Forest Hills

Great location, doctors and nurses are super nice and helpful.
Came with my two kids and in a matter of minutes we saw a doctor .
Highly recommended !!

I don’t have a PCP so I went here today on 12/​4, with what I though was a cold that wouldn’t go away. Turned out to be a sinus infection. I got there early like around 830, thought it would’ve been a zoo but it was empty. Two others and myself. I didn’t have to wait long to be seen just a few minutes after I handed in my forms. I was in and out. The doctor was nice, professional and listened to me. The place was clean and staff was very nice. What I love also was that they gave me a printout of the summary of my visit including my info, diagnosis and medication list and also a doctor’s note for my job. They sent my meds right over to my pharmacy. No complaints. Happy with my visit. I’d go again. Thanks guys!

First of all, I am not a PRO Unilocaler, I pick and choose who I think to me was on their A game.
There are many various establishments — that have yet to be Unilocaled about… On that note
I do have a PCP doctor, who hours are tough to get appointments — I wouldn’t trade him for the world. I’m not young nor old; But I do know who my insurance carrier is and what is covered prior to going to an Urgent Care or any other doctor — Just Common Sense — don’t ya think?
I have been to GO Health numerous times, but because of my schedule that day and with
Thanksgiving next week; I wasn’t taking any chances with this dry asthma sounding cough that is going around. Which I have had for over 2 weeks.
I went in yesterday on 11÷20÷15 — There were 2 others a head of me. Clean, and Bright,
with a professional front desk staff.
I’m not a doctor or a hypo, but I do know my meds for what I take, and what was needed at this time. The basics BP, weight, list of meds for their computer system that I currently take.
I saw Dr. Kristin Schwab, sweet, listened & professional. Took a chest x-​ray I felt better for piece of mind. She listened to my chest, and together — we had a good course of action.
I was in and out in about 1 hr.
I’m not saying that is any means a replacement for a hospital that involves a serious illness.
But being medically savvy and knowing yourself and your body makes the world of difference
for medical care.
I will put this on my list along Go-​health

They were nice, but it took a long time to be seen by the doctor once I was in the room. All I had were bites on my legs that I thought was a rash. The doctor finally came in and said that I had bug bites. He didn’t touch the affected area, didn’t run any tests, no blood work, nothing, and I was charged $ 205. His advice was, «wear pants» and prescribed me hydrocortisone cream.
I just received the bill in the mail today and it says «Payment due by 10÷31÷15». Kind of hard to pay on time when you receive the bill 2 days after the amount is due. I’m completely horrified by how much this bill is for and the lateness of my bill for the ridiculous visit I had. $ 205 to tell me I have bug bites?! Thanks for ruining my week, CityMD.

I was in need of a doctor, for an eye issue that is preventing me from wearing my contacts. I could not make it into my primary care doctor, so I decided to check out CityMD until I can be seen in NJ.
The office is new and front desk staff is very professional, thankfully they did take my insurance, Aetna, but I did overhear them say that a regular visit cost about $ 120. The co-​pay for my insurance came under «urgent care» and was $ 50, higher than a regular office visit, but much less than an ER co-​pay.
I there was only one doctor there and it felt like I was waiting quite a bit. The medical assistant saw me first took my blood pressure ect. I was then seen by another medical assistant who then asked me more in depth medical questions, she left, I waited some more and then she returned with the doctor. The doctor had a good bedside manner, he gave me a script and told me to follow up with an opthomalogist if the symptoms did not improve.
Overall I cannot say I had a good or bad experience, they provided a service, they were professional and knowledgeable.

Try to avoid this place and their unethical, possibly illegal practices.
I went in for a routine physical on a Sunday afternoon. The Medical Assistant had taken my vitals and once the doctor walked in, he decided without asking my history, that my blood pressure was too low (I am an endurance athlete) and I needed to be treated for low blood pressure. Halfway through his physical examination of me, he started to suggest several tests and procedures he would like to have me do… none of which would influence a physical examination.
I also got a PPD skin test that day and when I returned to have it read was when the fun started!
The doctor, a different one today, walks in, looks at my arm and declares, «your TB test is positive».
Me: «But you didn’t check it.»
Doc: «I can’t lie to you.»
He then goes on to list all the tests I should take (at CityMD of course) to disprove my «positive» test.
I pointed out to him that he hadn’t measured the induration (that’s the proper way to read a PPD test… everyone knows this). He goes ahead and measures the entire inflamed area (not the way to do it) and declares it is 9 mm, thus positive… and I needed to be treated for latent TB asap.
I confronted him with the CDC guideline that a PPD test is positive above 15 mm. He sighs, says there’s nothing he can do and I leave.
Freaking joke, «Doctor» When.

Great location, quick and easy service and professional staff. Both my father and my sister were seen there for mild fractures and they were very pleased. It’s a great alternative to waiting in the ER for hours. They take all insurances it seems as well

Horrible. Went to GoHealth on Queens Blvd instead. Much better now.

Please please do NOT visit City MD for urgent care; they WILL take advantage of your and defraud you about coverage.
I was sick on a Saturday, and my primary was not available. I literally felt like I was on the verge of death, that’s how bad it was. So I dragged myself to City MD, filled out the paperwork and then I specifically asked the billing desk whether my insurance would cover my visit and whether I had a copay due. I was told (and this is pretty close to verbatim):
«Yes, YOUR INSURANCE COVERS YOUR VISIT» and «No, YOU DON’T HAVE A COPAY — YOU DON’T HAVE TO PAY ANYTHING FOR THIS VISIT.»
The facility was clean, the staff was friendly and professional, the doctor had a sufficiently decent bedside manner and the visit was quick (I was in and out in about 30 minutes). I was grateful for relief from my illness, and pretty satisfied with the clinic. I would definitely have recommended them and given them a 4 – 5 star rating, if not for their shoddy and fraudulent billing practice.
About two months later, I got hit with a $ 220 bill for my visit. Not only was there no disclaimer at all about their fees and pricing, THE BILLING DESK SPECIFICALLY TOLD ME THAT MY INSURANCE WOULD COVER THE VISIT. The bill has some boiler plate language on the back that says «We don’t take any responsibility for knowing your insurance policy information.» That language doesn’t excuse the fact that they purposely misrepresent the fees and costs that I could incur. The Unilocal posts below from Melissa C attest to this same practice as well.
Secondly, the bill was just flat out wrong about the services i’d received: it wasn’t even the treatment that I’d received! I called my insurance company to dispute the charge.
I totally empathize that if you’re really sick, you need immediate care. But still, do yourself a favor and visit any clinic other than City MD — they WILL purposefully take advantage of your need for urgent care.

Please call this place before hand to see if they accept your insurance!!!
I was so sick one day that I wanted to go to the emergency room, but didn’t want to deal with the hassle of long wait times. So I came here instead, filled out quick paper work & was seen by their amazing nurse & doctors. They treated me and I left within an 1hr & 45mins. I highly recommend this place to anyone who’s trying to stay clear of the horrors of the emergency room. They are not open 24hrs that’s the only downfall.
Good job opening up in forest hills =)

Second time I have come here. First experience was horrible but this time I really didn’t have a choice. I lost my voice and had a really bad cough. Not to mention I was coughing up a gross mucus that was dark green. Doctor tells me I have laryngitis and an upper respiratory infection but does not give me antibiotics. UNREAL. Stayed home from work the next day and had a fever. I took my you-​know-​what to a private doctor and what do you know… ANTIBIOTICS without the run around asking me if I smoke or testing me for strep. I find that the doctor I saw at CITY MD could careless and this is the second time I got this doctor. I will never return here and will take my concerns to a private doctor who actually cares.

This is the nicest urgent care center I have ever visited. I had been feeling under the weather for a couple days and decided to see a doctor out of fear that I had the flu. I arrived 15 mins prior to closing and was helped immediately. Staff was friendly and attentive. Thank goodness I did not have the flu but just a sinus infection. The doctor on duty gave me an antibiotic prescription along with a nasal drip. The entire process was seamless.

came in earlier for a lacerated thumb that happened 3 days before my visit. i completely cut off the left side of the tip of my thumb and did not immediately see a doctor. i bandaged it and wrapped it in gauze with a lot of over the counter cream. However, after three days being wrapped and trying to finally take it off. the gauze was deeply embedded in the wound and I was unable to take it off myself.
Biggest mistake going to city md. i should have had my 3 year old gnaw the gauze off with unbrushed teeth instead of coming here. seriously a very upsetting experience and couldn’t (and still) stop crying because i was just seething with anger.
i explained to the doctor (Dr. Awad) that i had soaked my thumb for over two HOURS the night before and gauze would not come off. He said not good, I might have to take it off and there will be a little pain. he left, had me soak my thumb again in saline, and doctor’s assistant came in briefly (she had asked me some questions earlier about the wound). I told her I was afraid of pain and she said that he would numb the thumb first before he took the gauze off.
Dr. came back with same assistant and by this point I had only soaked the thumb for 8 – 10 minutes. As he was getting out his tweezers to see if he could take it off, i told him i am adverse to pain (i.e., a big baby when it comes to pain). so he says to me. ok if there is any resistance in taking it off i will stop. Im thinking. great! he will try to take it off gently and if there is resistance he will numb the thumb right (like the assistant had mentioned only 5 minutes before)? RIGHT? RIGHT???
he tries at first and gives it a gentle tug. Major resistance. Cool. alright. Not bad at all. …BUT THEN… literally, before i even had a chance to know what was going on… He tries to rip it off! I mean. like you rip off a band aid as fast as possible. Needless to say i was screaming and howling! Not to mention, as he was trying to rip it off, I am looking down at my laceration and can see the gauze not budging. but because of his force the gauze which is EMBEDDED in my skin looks like its going to rip and starts to bleed. i started crying from the absolute shock and pain. i feel embarrassed, violated and damn it… just PLAIN PISSED. the tears immediately flood from this anger and just wanted to get the F out of there as fast as possible.
now let me ask you this. you would THINK if he actually examined my laceration before he tried to take off the gauze he would realize it was deep right? no, he didn’t look at or assess before he tried taking off the stuck gauze. You would also THINK that, after i told him… that i had SOAKED MY THUMB FOR OVER TWO HOURS THE NIGHT BEFORE, that soaking it again for just 10 MINUTES today and then trying to take it off would be met with some helluva resistance right? No seriously. I just asked my daughter and she nodded (NO MD DEGREE here. or even K level education).
I was so upset and couldn’t stop crying. the doctor had the nerve to ask «why are you crying»? i was so mad and said loudly BECAUSE IT HURT and you said it wouldn’t hurt. no apologies. all he said was «I didn’t say it wouldn’t hurt». i was going to say something about why he didn’t numb the thumb first but at this point. i didn’t want to talk anymore. just wanted to get the hell out of there.
end result. GAUZE STILL STUCK. i waited for overall an hour for treatment, got crap service from doctor who just doesn’t listen (or maybe he just doesn’t give a Sh8t) and told to pay $ 75.
the dr. ended up just wrapping the finger over the stuck gauze and put tons of antibiotics on it. He told me that the gauze would fall off after two days and to come back for wound care after those two days.
SO CITY MD — – (1) thanks for not just wrapping it and giving me the antibiotics in the first place and (2) I WOULD RATHER HAVE MY THUMB FALL OFF FROM INFECTION THAN COME BACK TO see this hack doctor.
****OH and I’m typing without using my thumb right now and yes this review has taken me a while… thats how bad i hated this entire experience! ************

Unless your insurance covers emergency care costs or if you’re on the verge of death, get over your hypochondriac sensibilities and just wait for your primary care doctor. Don’t be like me.
CityMD is very vague about costs. They did this thing where they tell you «you’ll be billed later.» I didn’t think much of it until I got hit with a $ 200 bill 3 weeks after. Maybe I should’ve thought about this more, but there was no disclaimer about pricing. At all.
3 stars because at least the care itself was great — the Forest Hills facility is new, clean, and has up-​to-​date equipment. The service is also very professional and comprehensive. Really, I enjoyed this even though I was vomiting my brains out from food poisoning!
Alas, I have always said that you pay for convenience. It could not be any more true at City MD.

For the past week I’ve felt a bit under the weather and concerned that it may be the flu or strep, I decided to visit the CityMD near Forest Hills. Upon arrival the staff were courteous and sweet. I filled out the paperwork which took less then a minute and was escorted to a room by a nurse in under 5 minutes.
I explained to the nurse of my concern for the cold because it’s been a week and progressively getting worse even with the preventive measures I’ve been taking. Last year I had a cold and within a week it turned into an infection that ended up in a ruptured eardrum. The doctor who came in to see me was Jason Idelson and exceeded my expectations. He checked for fever, strep, and the flu and told me it wasn’t any of them and checked my ears and nose and did notice I was at the beginning stages of either a bacterial or viral infection. He wrote me three prescriptions and was very clear on which each of them was and what they do. And sent them to my pharmacy for quick pick up. Throughout the test he also warned me of the discomfort of have a Q-​tip swab up the nose and in the throat.
The nurse and the doctor were both very friendly. Near the end of the visit I suggested bloodwork to be done and we both agreed on it since it was around that time of the year where I do get bloodwork done as well. When the phlebotomist came, she was quick and EXTREMELY painless.
My visit to CityMD was truly wonderful and made my day. When you are feeling under the weather, even a little bit, it is heartwarming to go to a place that treats you with smiles and concern unlike the building my Primary Care Physician works in.
Quick, Happy, and Painless. And under an hour I was all set and ready.

Beware! Pleasant staff and the office was nice. But, did not leave with confidence. I brought my previous meds from when I was sick over a year ago. I asked for a refill for asthma meds, since I had the signs of a bad cold, which can turn into bronchitis. I showed them a pill and asked if this was a decongestant, she answered no. That I need one with a «small» D. So to the pharmacy I went and spoke to the pharmacists and they said, what of course this is a decongestant. In addition to giving the wrong advise, they also gave me the wrong prescription. Come to find out issues like this are very common in these Urgent Care places. Many of the «doctors» are actually physician assistants that are still in school and have not yet finished their clinicals. I am keeping my fingers crossed that I will get better. Okay for a cold or no other option I guess :(

Awful business with deplorable business practices and terrible managers. Did you know that 82% of managers are the wrong fit for their role? I used to work as a consultant analyzing processes for luxury retail and luxury service based companies. Although this is a medical practice, a business is a business. I would be surprised if this company manages to survive past 3 or 4 years.
I came here one evening to inquire about MMR shots (measles, mumps, rubella vaccine), apparently a requirement for all NY university students. I knew that I could get this vaccine for practically free, but was curious about CityMD as it was conveniently located to me. Also I had seen tons of marketing posters throughout NYC. I should have know then, as the best businesses don’t market and are usually word of mouth. Tell me, have you ever seen a Starbucks or Peet’s coffee ad in print?
I asked the girl at the front desk how much the vaccine would be, and she said it was $ 75. It seemed reasonable enough for the sheer convenience of just getting it over. She asked for my insurance, and told me that if my insurance did not pay for it, I would receive a bill. AT NO TIME EVER, was I notified that there was a $ 120 office fee.
When in the room, there appeared to be confusion of why I was there and what I was there for. The nurse was nice though and after I mentioned I did not need a physical, but just the vaccine, she took my blood pressure and temperature. The Dr. came in, gave me the shot which took less than 3 minutes.
I got paperwork about the vaccine, but no receipt or paperwork about the cost of the visit. I received a bill a month later for $ 180 as my insurance did not cover it. I called the billing, who then called the actual brick and mortar location. The manager Michael, told the lovely billing lady that there was absolutely nothing he could do to adjust the bill.
Michael, the manager of this location called me back and was demeaning and patronizing in his phone demeanor. I must admit I was having white wine with lunch and may have been a wee tipsy and uncharacteristically rude, but that’s his job, to deal with unruly clients. I have always said, when I am training people, no matter how rude the client, it is an opportunity to turn a bad situation around. Michael did not turn the situation around. I considered calling my attorney, but the aggravation over $ 180, principle or no, is an utter waste of time. I will however file a complaint with the BBB and tell EVERYONE in my building and all 5 boroughs of Manhattan, what a deceptive and unethical practice this is. I have a big mouth.
On a side note, my girlfriend had used another CityMD in Manhattan in December and said that they were completely incompetent and asked if she was shivering because she was cold, right after telling them she was just flipped on subway stairs and hit her head and spine. It should be common sense that people shiver when the body is in shock. The only good thing about this situation is that I lost a minor amount of money and learned UNDER NO CIRCUMSTANCES ever, to go to another CityMD. Not only are there sociopathic people, but there are also sociopathic businesses. As another reviewer said, clean and modern facilities it may be, but I do here what I do from sociopaths; RUN away as fast as you can!

I’ve had fabulous experiences at a couple other CityMD locations in Manhattan and the Forest Hills location is no exception. The facility is bright and clean, and the wait time is non-​existent. (Seriously — no appointment and I get seen in under two minutes? Amazing.)
The staff is friendly and discreet. I visited recently for what turned out to be the flu. They were able to diagnose me quickly and accurately. I was in and out in under twenty minutes. They called the prescription into the pharmacy and it was ready for me when I got there.
This place is great for quick-​fix stuff (sick visits) but it’s not a substitute for a primary care doctor for more chronic type illnesses.

I don’t have my own primary care physician, and with this clinic being so nearby, I am in no rush to find one. I have been to this office a few times and each time I have gone, I received such wonderful service and care. Everyone in the office is kind, understanding, patient, and professional. The office is immaculate, their hours are very convenient. I’ve never waited more than a few minutes to meet with the doctor (maybe luck but I still appreciate their speediness).
I highly recommend this clinic for anyone seeking quick medical attention.

Beautiful (though the décor is pretty stark and cold) new offices, and the staff were definitely friendly and helpful. One of the doctors had amazing bedside manner with my little one, which was reassuring as I had only ever taken him to a ped urgent care in the past. My own experience with a different doctor at this urgent care center, however, was both disappointing and troubling. Only a very cursory exam was done, I was misdiagnosed, and not given adequate instructions for what to do or when to follow up. The visit felt very rushed, like the doctor just wanted to get out as quickly as possible and was not focused on me. Nothing about it felt right to me, and I went home and spoke with a doctor-​on-​call at the practice of another doctor I’d seen awhile back. From my description, he immediately suspected what the real problem was, and his diagnosis was confirmed the following day.
Needless to say, this did not inspire confidence.