Verizon Wireless

Zero stars! This store has some of the poorest client service I have ever experienced. Verizon should seriously consider shutting this establishment down, retraining the sales team and ensure that client service is the objective. To emphasize, this Verizon store is an embarrassment to Verizon, Forest Hills and Queens, NY. I recommend taking your business elsewhere. (Buyer beware)

The only positive thing about this store is the location and size of the store. Besides this the staff is quite discombobulated with few doing you a favor. I was there for an on-​line pick up and it was a disaster. Forget the fact they didn’t have the phone but couldn’t even help change the order and ship to my house. I had to call Verizon customer service support whom helped me within a minute. I recommend you all stay away if you want to speed up receipt of a new device.

I stopped in today with my mom because we needed to replace her lost phone. Patrick helped us out and treated us as VIPs. Patrick looked for the best available deal for an iPhone 6 Plus in 64 GB and offered a few options for us to choose from price-​wise. After we selected our choice, Patrick worked expeditiously to set up the phone, confirm that it worked, shook our hands, and personally walked us out of the store. What a gentleman.

AN ABSOLUTE DISGRACE OF A STORE. Perhaps one of the worst customer service experiences (only comparable to Time Warner) that one can experience in life. I do not know how this company, especially this store, is still able to operate. Every time I come to this store I know I am in for a ride, because it is their sole job to bullshit, lie, confuse and scam you out of your money.
I came in two weeks ago to upgrade my iphone 5 to the 6s, and simply wanted to pay the $ 400 and taxes and be done with it. Instead, I was bamboozled into the biggest scam there is– the device payment plan, after being promised, multiple times, that it would only cost me $ 10 more a month via this device payment plan (special discount lies etc).
The sales associate was rude and acted like he was doing us a favor after waiting 45 minutes just to shell out money and pay this evil company money. He repeatedly lied to us when pressed about how it would only cost $ 10 more dollars a month, glossing over important details and telling half truths. At first he almost did not let us upgrade b/​c we weren’t account managers, even though it was completely possible through other means which he was not aware of, and had to force him to acknowledge just to get the scamming process started… Of course, all this is to be expected from the moronic and poorly trained Verizon employees, who don’t have enough braincells to do their simple jobs and push button on their ipads. They are merely capable of parroting 2 – 3 sentences and doing the dog and pony show with bill-​obfuscation and scamming you into fucking yourself over.
Sure enough, today, 2 weeks later, and the last day it was possible to cancel the contract, the bill was way more than promised. Multiple people on the phone, from customer service to tech support, all told me different and contrasting things. They told me they needed the physical phone to cancel the contract, so I run in with 15 minutes before store closing, and they didn’t even need the phone at all. The worst part is they still tried bullshitting me into keeping the plan.
I am just hoping now that my contract actually went back to what it was, although I am sure I am going to have more battles ahead of me. I really would wish this experience on my worst enemy.

Jonathan the manager helped me a few months ago and was fantastic. A few weeks ago Manny couldn’t have been kinder and more wonderful. Thank you for great customer service!

Just as I expected, another Verizon store MORE than helped me with everything I needed. The Queens Center location and salesperson Shannette (God I hope I spelled her name right) was AMAZING! I will recommend them and completely condemn the Forest Hills store.

Gabriel G. is GREAT. Get there early if you want top service. I was introduced to Gabriel, who understood I was a nervous user of my new iPhone6 and taught me what I needed to know to operate it. He showed me a range of earbuds, too. Instead of feeling stupid about systems, I left feeling as if I actually understand.

Darn you, Unilocal,for not allowing users to give a business zero stars!
Let me preface this review with saying: I know Verizon is a great company. Their phone service is by far the best and I miss the days when I had it/​could afford it.
But their customer service and sales reps are morons.
Two years ago I bought my father in law a prepaid phone. I was told that the minimum amount I could put on the phone was $ 100, and that that amount would expire in a year. Fine.
One year later, I called Verizon to verify that this was the case and the customer service rep told me that as long as there is money on the phone, it does not expire. Great! Or so I thought.
Recently, I returned to the store to add money to the phone because it was no longer working. The rep informed me that (1) the minimum amount to load on any prepaid phone is $ 15, and advised against loading so much money on a phone that wasn’t used often (duh! But Verizon bamboozled me! I digress…) (2) the phone is disconnected and the left over money on the phone could not be refunded nor could the previous number be restored.
Of course, everything this woman was saying made sense. But why did the previous reps tell me false information?
Because they’re either stupid or poorly trained. No miss, you do not sell with integrity. Not at all.
Either way, all of this is a poor reflection on this store and I’d like to warn others against coming to this Verizon. Take the bus or train and go to Queens Center Mall.

the most unpleasant experience happens today in the store verizon 7034 austin st forest hills ny 11 375
buy an iphone 6 plus Monday went bad.
in technical support they recommended the store manager to give me another iphone 6 plus
the manager joseph brando an arrogant man
I refused to do it
violating return policy
they say that you can change your team if you leave Defective within 14 days of purchase
brandon this gentleman is in the wrong job
Daorjimo

Can this place get any lower in class, customer service and rudeness. I thought not… but I was wrong, verizon wireless knows it’s the most expensive and they are clearly the best in service, web and calls but cmon guys treat your customers better. You don’t have to hire such low class, not proper speaking ghetto rude people. I can’t return a life proof case? Be aware of the girl named turquoise who kept shaking her head… is this a movie? Am I in Compton? Attitude from an employee? Excuse me miss… I am the customer I also live in the neighborhood and clearly you do not. Worst service (customer service that is). Rude and I will not be going back. Unfortunately all my business will be done thru their 611 #. Seriously with all the bad reviews and the way they treat customers how is the store still open?! The manager was rude and they just aren’t very helpful. Let me just say the customer is right is a saying they have never heard. Seriously thinking of leaving even though I’ve been with VW since 2003 and no contract since 2009…

Manager Jonathan and sales associate Bella. These two are without a doubt the most incompetent and arrogant individuals I have ever dealt with in all of my years of professional experience. They have proven to be equally incapable of providing quality care to consumers of this enterprise.
Due my severely distressing experience at this store, Corporate Verizon has been contacted by my attorney on my behalf. Several complaints have been filed, as well as upcoming lawsuits on both of their employees, Jonathan and Bella. And although corporate is severely apologetic as a result of my personal incident with their employees, I seek only for termination of Jonathan and Bella’s positions. These employees must be held accountable for their actions towards myself and every other verizon clientele they degrade and offend. If they continue to possess employment with this company, further action will be taken, as verizon corporation is unambiguously taking full responsibility for their employees’ actions.
Jonathan and Bella are unquestionably two individuals that should not be permitted to deal with consumers of any establishment by any means, nor should they be allowed to coincide with society.

I love it how the store manager got in touch with me right away after I posted the original review. She told me to give her my phone number and someone would call me back and resolve the issue. It’s been more than a month. Still no one called.
CAN YOU HEAR ME NOW?

Been here so far an hour. Nobody has helped me. Want to get the iPhone 6. Regretting doing business here.

These reps have no clue what their plans are, deals are … basically they know NOTHING!!!

Verizon if EVERYONE who has been your loyal customers are complaining about your this location, when will you make the executive decision to overhaul this store and not I don’t mean by renovating it! I use to LOVE this store, in the last year the ENTIRE staff and support team have been either fired or let go. This bozo they have for a manager now named Jonathan is a jerk, he refused to help me with a 14 day customer guarantee exchange for any reason, I conferenced him with the Company all of a sudden once realizing they were on the other line he said «I can’t hear you» this after the Rep on my call advised him he had violated company protocol. Every item, I have gotten form this store, a blackberry, an ipad, an iphone and now my HTC phone have all had to be returned they do not sell you NEW items, also my bf had the same issues… so I know it’s not just me, close this store Verizon, on the day I went in there I waited at least 45 minutes to be served, and 5 other customers besides myself walked out miserable and dissatisified with the service! JUST LEAVE MY NEIGHBORHOOD, for the price we pay for service we may as well use another company!

Terrible service. This is the last time I come to this location. Staff doesn’t know anything and they were rude. There are 4 guys standing around at the customer service desk doing nothing.

Dear Verizon,
You are a terrible company that does terrible things to people. All I ever wanted was a functioning phone. A phone that would help and support me in my time of calling. I paid and i signed the contract but in the end it was a drain on my wallet.
There are so many better things i could have done with my money. That includes supporting charities and other kinds of things. Just avoid Verizon at all costs.

This is my local Verizon wireless store and it was recently renovated and looks very nice. Staff are so/​so depending on who you’re dealing with. I only go her when I have to and when I do go I never have an issue with customer service.

Spacious store, great selection and friendly staff. My only suggestion is get the employees out of their comfy chairs and give them to the customers who are standing for over an hour while you set up their new cell phone service and attempt to sell over 5 accessories. While I enjoyed their wonderful demonstrations on how the Otter Box allows you to bang up a phone without cracking the screen, I’m standing around, 9 months pregnant, and not a single person offers me a chair despite me spending over $ 200. As look down the counter at all the customers standing and all the employees sitting, it just felt wrong. Now I don’t know if any other locations or business offer a little comfort, but it’s something to look into.
Conveniently located on Austin near the subway, LIRR and overpriced street parking if you can find a spot.

Nice customer service. They’ll help you right away over here. You barely have to wait when you walk in. I came in here a few times to get my contacts transfered to my new phone and they do it instantly. I’m probably there for 5 minutes tops and everything is done. This Verizon Wireless store was recently renovated. It looks much larger and spacious now.