AT&T

This is honestly one of the best AT&T stores in town. They are always helpful when I come here. My supervisor had recommended me to come here a while back. Then we came here one day to get him hooked up on DirecTV. I myself bought their Digital Life service that day. Mikel and the store manager were great and very helpful. Mikel was very knowledgeable about DirecTV packages and was a straight shooter with no room for selling stuff you didn’t want or pressure you into something you weren’t ready for. He was a very honest sales person and a resourceful one with getting me my discount for recommending my supervisor back to DirecTV.
When I bought my AT&T Digital Life package he explained to me everything about the pricing and the DirecTV $ 10 discount I would receive for having everything with AT&T pretty much. There was also a promotion going on where they were giving rebates for signing up with their Digital Life package. I told Mikel about my home being prewired and he said no worries because Digital Life could support that setup. Plus it was a lot cheaper than paying $ 99 for a set of three contact/​recess points. So make sure if your home is pre-​wired for home security you tell your representative that. It will save you a lot of money in the long run.
Like with any deal you buy make sure you do your research and homework. There are some people who try con folks or do shady sells. But I have yet to experience a bad experience here.
I did have an issue with my Digital Life order but like I said Mikel took care of me and even explained to me what I needed to do because there was only so much he could at the time when my order was being installed. AT&T Digital Life is very secure as far sharing your information or giving anyone access to your account including their sales people. My issue was resolved within three days after my initial install. I was honestly amazed because I have experienced poor customer service before when calling into AT&T for billing. That I am grateful for because it can be a hit or miss when you call into AT&T.
Mikel was a true professional and always was telling my supervisor and I about ways we could save money off our bills. Deals they offered for customers who have more than five phones on their plans with phone insurance.
They are usually very busy here every time I have come to visit. So be patient with them. After all we are human.

AT&T Mobile is the highest cost carrier I know. I have 4 phones with them. I pay just under $ 400 a month with these guys. For that you expect decent customer service. Today I get a big dose of I Don’t Care.
Short story. Bought an iPhone 6 and a new $ 35 case (Incipio Credit Card Case). The case has a little flap on the back that stores cards. It was recommended by my sales guy. Its crap. Broke in 2 weeks. Seems fair to get a different case for equal or less money. I was told it was guaranteed when I got it. NOPE! I was offered 2 options — #1 get a one time replacement of the same case (that is guaranteed to break again) or #2 buy a new one (sales guy actually said this! No kidding??? You will let me BUY a new one — so helpful). Spoke to manager and got the same IDK spiel.
Stuff like this chaps me. They could easily give me a different new case by the same manufacturer and it would likely have cost them nothing and worse case $ 10-​$ 15. I would then leave happy. Now I am very unhappy. Little things may not matter to some but they do to me, especially when paying a premium. It will take a miraculous change of heart to keep my over $ 4k a year spending once my contract expires. Hope it was worth it AT&T.

Great customer service, from the greeter to the sales reps. If you are looking to get a new phone, change plans, or just get a new cover for you phone. Everybody there is helpful and polite. Special thanks to Tony and Aimee! Love my new phone and service.

After many years with AT&T, I’m finally having to change service providers, I guess. My bill was $ 150 a month when I was on a contract, high, but I had unlimited data. Got a new IPhone 6 a few months ago, and my bill has shot up to over $ 300! And with crappy Internet service! I figured I was using a lot of data at first putting apps and programs into the phone, but nope! It just continues to get worse. Constantly interrupted by text messages from AT&T advising I’ve used up that last gig of data and they’re adding another gig for $ 15! When I was on the contract this never happened. We’re loyal customers (I know that’s meaningless these days) and have U-​Verse, too. WTH?!

If I could give zero stars I would. Yet even better a –5 stars. If you look at all the AT&T store reviews you’ll notice that they all have about 2 ½ stars. For most organizations this would be considered pretty pathetic. However for a corporation like this I guess it is about as best as you could hope.
First of all, all of the representatives are using wireless tablets to conduct their business. This unto itself seems like a great idea. It gives the image of being convenient and modern. However there is one huge major flaw in this. Any representative will tell you they don’t have good reception there. I have waisted countless hours of my life in this store waiting for their tablets to upload my account info. If I spend 2 hours speaking with a representative, which isn’t uncommon, half that time is waiting for the tablet to process. Come on AT&T, seriously, get it together. This is like paying the most expensive plumber in town to come fix your clogged toilet but they can’t figure out how to use the plunger.
I work on trees for a living and since the storm last weekend I am super slammed. The screen on my business phone just stopped working and I couldn’t use it at all. I needed the problem to be fixed immediately. I spent 2 ½ hours at the store. 2 of those hours was with a representative and most of that time waiting for them to access information. Basically absolutely nothing got accomplished in that time. I paid my u-​verse account on a credit card 2 days earlier but the wireless department hadn’t received the information. Therefore they were unable to tell me anything about upgrades or what it would take to get a new phone. However it had already been processed on my credit card. If the different departments of AT&T could communicate amungst themselves half as fast as they can with my credit card company they would be 10 times more effective. Once again this is supposed to be one of the leading developers in providing Tele communication technology and they can’t seem communicate with themselves. After having arrived at the conclusion that they could not provide me with any services and after having wasted so much of my time when I am extremely busy I had no choice but to just buy the cheapest phone I could so I could answer my phone. The next day I called the insurance company and got a replacement. Then I brought the old phone back to AT&T to get a refund. There was a refund fee of $ 35 and they were only going to credit me 15. You would think after having put me through so much difficulty and stress they would waive the $ 35 fee. it had only been two days.

It’s really rare these days to find great customer service. It seems to have gone the way of DODO.
I’ve had account since GTE was swallowed by SW BELL then CINGULAR and now ATT so many things have changed in these past 30 years.
Jeanene was my customer care rep. and she took the time to address my 3 concerns. Jeanene I learned, is a native Austinite like I am. She was patient and was in no rush to help me with my new phone and even offered instructions on how to go on line and download some apps I would need.
GREAT people make for a great company.

It’s great when you can go in to AT&T and come out feeling like you’ve been helped. I always come to this location, and have always been greeted in a friendly manner. They have exceptional customer service; a trait that is very hard to find nowadays. I live about 35 minutes from here, but will not go anywhere else. I was helped by Zach Lachman who was amazing! If you come in ask for him, he was very thorough and made me feel very confident in his answers. I came in to discuss lowering my bill, and Zach gave me the time to discuss different options I had to be able to do that. He did not make me feel rushed and didn’t seem one bit irritated. Which is what you come to expect from «normal» customer service associates. I was very impressed to say the least. I am in the Healthcare field, and having exceptional customer service is of the utmost importance. This AT&T definitely has that. If I could give them 100 stars I would. Great job guys!

The wait:
I spent two hours waiting to discuss my new Uverse options. The store was crowded with people desperate for their iPhone 6. I had a child that was one month old. The purgatorial wait is not something I would recommend. Even the city of Austin permit office has an online queue that shows you on the web how many people are in front of you. You know you’re not up to speed with technology when the state workers have you beat. To make things worse, the 3G waves were so slow that you could not entertain yourself. WTF.
The service:
Dominic was informative and friendly and a joy to work with.

Many years ago, I dropped AT&T because of their atrocious customer service. As time progressed and the iPhone was growing in popularity, I decided to return to them to get my grubby mitts on an iPhone. The customer service was still fairly substandard.
Recently, the long awaited Galaxy S5 rolled out and I just ‘had to have one’.
The business practices conducted here by the sales staff are both highly unethical and quite frankly, simply shady.
Long story short… because of upcoming changes in my professional/​academic situation, I decided to invest in a tablet in order to work more efficiently on the move. The plan I have had for years included unlimited talk, text, and data. Upon receiving my latest bill, I noticed they had cancelled my old plan and replaced it with a low data cap.
When I inquired, I was told that my old plan was grandfathered in and no longer available. If I wanted to increase my data cap, I could do so for a $ 50 up-​charge. When I stated that capping my data so low was both counter-​intuitive and counterproductive and I never agreed of would have agreed to do so, I was basically told I was shit out of luck.
After dropping so much money on new phone and tablet, I find myself weary of even touching the tablet unless I can wi-​fi to avoid data usage. In addition to that, AT&T pre-​loads their devices with data sucking apps running in the background. If you use AT&T, do yourself a solid and check to make sure you disable all background apps.
The sales crew here is in serious need of retraining in ethical and business practice. You are just a tier below used car salespeople and scat.

People were very nice. I went in to buy the newest Iphone. Spent about 20 minutes with the salesperson. Gave her my credit card. My bank then sent me an alert that my credit card was being used at the AT&T store. That stopped the transaction dead in its tracks. To make the purchase I would have to notify my bank that the transaction was authorized and then let the AT&T staffer do everything all over again. I’m impatient. I walked away instead. (Turns out a few months later I saved $ 75 buying my phone at Best Buy and there were no problems with my card at all!)

As an AT&T customer, you already know to expect the worst. Inefficiency, confusion, and frustration are the norm. I am amazed, therefore, to be writing today that I had the opposite experience at this location today. I signed up for help with my iPhone at a kiosk after being greeted right away. I was helped quickly. Seek out Christopher — he solved my problem immediately and courteously as well as gave me some extra tips to increase my phone’s performance and battery efficiency. Seriously, I was amazed. AT&T should put Christopher in charge of the entire company.

If you are looking for account information and you end up w Tracey, run! She is an absolute numbnut who couldn’t find her own hands if they were in front of her… oops, they are.

The ATT sales reps I met were ummmm DUMB and rude. One is bad but both? Luckily, after a 20 minute online session with their support robot /​person I was able to get the phone number to the warranty dept I kept asking for. A replacement phone will be here in up to 6 days. Dusting off the back up phone now.
I needed the 800−801−1101 number and the online chat person ran me around forever to get that. then the warranty person has to take you through what I think even 6 year old kid knows now. Was it: dropped, got wet, damaged, dropped in water, remove the battery, remove the SIM card, check the sticker inside for water damage, hard reset the phone, look for corrosion on the terminals, etc, etc. I can do tech support for Cell phones or cable modems FOR REAL. Then they go on… Oh, sir, your phone is broken. NO CRAP!!! lol I told them in the chat I had done alllllllllll that already but they have their script to click before getting me to the exchange part of the call. Told me 6 days but, more than likely, 1 – 2 I bet since it’s coming from Dallas.
The sales reps were clueless to how their products sync to outlook. None of them have customers with business needs I guess. I wanted a phone that I didn’t have to sync with Gmail, windows live, iTunes, or Zune. I want windows mobile 6.5 sync which used to be active sync. They tell me windows 7 phones «should do that». Nope they don’t. LOL I know more about their product line than the manager and the sales rep. Not good when you’re selling $ 300 – 600 phones and you say «well, we have plenty of people buy them and don’t come back to complain» as justification for why you think your phone will fit my needs.
My phone is like my central nervous system for work. I can’t just get whatever looks pretty or all the sheep have that are in a flock one day. :P I need it to perform and well. So, I am using the older version of my phone I had as a back up until the replacement comes and maybe I will just stick to shopping online for phones. So I don’t have to run into Burt and Ernie again. :P

I bought a iPhone the other day at this location. I dealt with a gentleman by the name of Keith. He was very professional and efficient. Ask for him by name if you want the best service. The store was clean and I was greeted promptly.

Really busy location. The staff are very knowledgable, just alot of customers having to be lead by hand phone by phone that you have to wait on.

More poor business practices from AT&T on the wireless side. Last month my 3G internet was shut down due to excessive use. By use I guess that includes me Unilocaling and checking my email. I do none of the following:
Download Movies
Download Music
Stream Movies
Play Online Video Games
Sounds like I lead a boring life online; yet AT&T says I’m using 8GB a month. I originally signed up for the UNLIMITED data plan for $ 60 a month only to have AT&T inforce a clause in the T&C for excessive usage. Seems they think you should be able to do everything you need to do with 5GB or less. Meanwhile I’m searching for a suitable new provider.
Dear AT&T,
I’m gonna laugh my ass off when Verizon gets the Iphone next year and half your customers bail. I think you’ll have plenty of bandwidth after that happens. Thanks for effin over a loyal customer since 1995.
Thanks,
Rooster Sr.

This is the closest AT&T store to where I live, but they have seriously messed up my iPhone world.
I decided to upgrade to a 3GS since they had such a great price drop… These guys are clueless. I ask on one side if my text messages. notes… can all be moved over to the new phone and was told they have no way of moving text messages. I started to leave and found my friend ordering an iPhone 4 from a guy that had more of a clue — assured me they could be moved and sold me a phone.
Problem is — they sell you a phone — can only move contacts and a few photos (so if you have a lot — you are on your own).
I do not know why they are not well equipped to migrate to a new iPhone, but they send you home to do it yourself — and NONE of them really know what they are talking about.
I am on Day 3 of having a new phone, so far have lost my backup, synced, backed up, synced, backed up… you get the picture. Following their directions had gotten me a totally bland phone without all my cool stuff. While I am assured I can add all applications back in, they will be empty of any history I have recorded.
iPhone is supposed to be for dummies, but unless you have a mac, you need a PhD in geekdom to do this seamlessly. A divorce would be less painful.

Haven’t had a bad experience here yet. Switched back over to AT&T to join the IPhone craze and have enjoyed my IPhone more than I even thought I would and have only had to go into the store twice to pick each new phone. I remember going into Sprint 3,4 times a year for this problem or that. IPhone + At&T = Me, happy customer. :)

So my LG touch screen wasn’t working properly. I couldn’t get anything to come up and I was frustrated because it’s my work phone. I need my work phone. I went to the location, waited patiently for an attendant to stare blankly at me. I asked calmly if they had a battery for my phone, he took my phone and checked in the back. He came back and before I can ask anything, he told me that they no longer had anymore batteries for my phone. Now the place wasn’t packed and I wasn’t being rude, did I do something wrong? I turned around and said, well can you help me because my phone won’t work right now? He continued to turn me away by saying that he no longer carried the battery.
Okay so I wasn’t the leggy blonde waiting for a consult, perhaps I didn’t look like I had tons of money because I didn’t park a Lexus SUV. But don’t I need quality service? Perhaps my pending issue wasn’t important enough for them to help me. Perhaps my screen not working wasn’t a good enough issue for them to work on, after all they are the AT&T store, not the phone company right? Oh yeah… But thanks to this experience I’m reminded now that when my contract comes up in late March, I’m just going to switch to something else. AT&T = Epic Fail as a large company down to the local AT&T Wireless store.
P. S. Thanks to the sales associate who rudely turned me away and sent me to Batteries Plus, because not only did I have a better experience, but the associate there showed me what was wrong with the phone and he wasn’t even an authorized AT&T dealer, perhaps he should be.