Sprint Store

Sean Fallon helped me activate a stubborn phone. I have the worst luck with electronics and usually with Sprint associates. Maybe I should stick to the corporate stores. Sean made my day, and it wasn’t easy for him either. I appreciate the time he took to help me out.

This is by far the worst Sprint Costumer Service I have ever received in my entire life. If you want to feel robbed and disrespected this is the place for you. They will give fake breakdowns of costs and hide fees by making you sign their terms and conditions blindly. These retail consultants are trained in the art of deceit by Satan himself. Take Craig Ruttman for example who will offer to waive fees, pay half of the price on internet for tablets, offering to take it back in 14 days if you don’t like it.
Well when the bill comes and you wonder why there are so many fees on there and full price for your services you can call their manager Kevin who by the tone of his voice and his attitude I can only imagine he learned about costumer service in Auschwitz.
Seriously don’t let these bastards have your business. They will rob you and send you back the way you came in.

My advice, move on to a different Sprint store or be prepared to be pushed for an up-​sale talked over and zero customer service. Keep in mind that this is coming from a loyal customer who has spent a few thousand dollars at this location. I hate to see how they treat a newbie.
So what happed– Today I had to go to this location to replace a phone cable that was sold to me in July. This particular cable has a one year warranty. When I purchased the cable in San Antonio I was willing to pay the exorbitant price as I figured most cables rarely last a year and it would pay for itself. First off never believe them if they tell you something has a warranty. The bottom line if the store you visit doesn’t want to honor a warranty for an item they sell they don’t have to honor it. It comes down to repeat business and this store (Johanna the manager and Kevin the ASM) do not care if you come back. If they can’t up-​sale you then just move along.
Oh yeah the cable under warranty. Gloria the customer service rep or should I say up-​sale rep, informed me that the cable was not in stock but I could pay 19.99 more as that was the only cable they had in stock. My response was no thank-​you, I’d like you to honor the warranty on the cable that went bad. To her credit she was very helpful throughout the exchange.

Beware of buying a device here. I bought 2 iphones and an iPad two days ago. I never opened the ipad and was charged a $ 75 restocking fee. Be SURE you want what you get and don’t get sucked into the sales pressure.

I should probably wait to write this review as I’m extremely frustrated right now. I’ve walked in this store 3 times today. Only one person appears to actually be working. 3 other people are sitting in the back chatting. The guy that did help me doesn’t appear to know what he’s talking about. He sounds confused. He had a spot in a «framily» and offered it to me. He proceeded to tell me that the online deal I was getting was better. I left, did some math and it seemed he was wrong. I go back to the store and again I want to purchase a phone and he tells me AGAIN that my plan was better. I do the math again and a his plan would save me about $ 30 a month. I walk in a 3^rd time at which point he tells me he has given that spot to someone that walked in right after me. Which time? He was an okay agent at the beginning of the transaction at best and it only went downhill ffrom there. This location seems very poorly managed and trained.

Absolutely terrible service. Walked in the store, only one customer and 4 staff members. One assistant came to ask if he could help. I told him I wanted an iPhone. He told me he didn’t do sales but would put my name on the list. He then whet over to the other customer and proceeded to sell her an iPhone. I waited and waited but no other assistants came to talk to me. When I approached and asked why. I was told that they were busy with this one sale. Does it take 4 assistants to handle one sale or does sprint limit the number of sales it can take at one time? Is it no wonder people shop on line? Do these sales assistants not realize that they are working themselves out of jobs when they frustrate clients so much that they abandon stores for the internet?

Sprint does not even deserve a complete 1 star rating.
My amount of dissatisfaction with Sprint is multifaceted and immeasurable. I have been a customer since 2008, a patient one at that, and I am fed up with the service, rather lack thereof. The service has gotten progressively worse over the past year. I can rarely send or receive phone calls and text messages at my apartment and at work, as well as many locations in between. There are countless scenarios when I have had to request an EMAIL from my friends and family instead of a phone call or text, because that was my only means of communication.
I called about three weeks ago to terminate my service due to these continuous issues with service. I was told about a bulky device that I could place in my home (essentially, a signal amplifier) that would supposedly improve my service in my apartment, to which I replied laughably «no thank you,» seeing as that completely defeats the purpose of having a CELLULAR device that you can «use anywhere.» Ultimately, I was told I would have to pay an early termination fee of over 200 dollars (I found this laughable also). Over the past five years I have given thousands of my hard-​earned TEACHER SALARY to Sprint, only to end up with a nonfunctional phone and now an utter disdain for this company. I politely told the multiple customer service representatives that I spoke with on that particular day that I was not going to pay the early termination fee because of my infernal dissatisfaction due to my lack of mobile and data service. At the end of this phone call, I was told that my file would be submitted for dispute, and that I would get a return phone call within 24 – 48 hours. And without fail, Sprint did the ONE unwaveringly consistent thing they are capable of doing… they failed to follow through and disappointed me, yet again. Now, not only is my phone service unsatisfactory, my customer service experience is as well.

Black Magic and Marcus are hands down the most knowledgeable staff! They always do a great job making me feel welcome and have my equipment fixed quickly. Thanks gents for the great service!

Horribly slow service, 2 staff helping 1 lady, one sitting behind the glass staring at 3 customers waiting to be serviced and one actually helping a customer. This Sunday is no differnce then my previous visits. Wtf?

Terrible experience. Rude customer service reps. I went into the sprint store since it is the closest authorized repair center to me to fix my HTC Evo 4G LTE b/​c it was not turning back on. I have had this phone for exactly 45 days which replaced an identical phone with the exact same problem that i had for less than 5 months. Of course, this isn’t there fault. But how they treated me was DEFINITELY unnecessary.
The store is practically empty with me and only 2 other customers in the store. 4 – 5 employees standing around not offering much help when i walked in. I stand around for roughly 15minutes then 1 employee that was standing behind the glass finally comes and greets me. I let him know the issue and the whole history I’ve had with this model. He takes it back behind the glass to repair it and within 5 minutes they tell me it’s not repairable and that I would need to purchase a new phone.
Well this is where I find out how mislead I was at the time I received this particular phone 45 days ago at this same store. 45 days ago the exact same problem happened to another phone, same model, and I was told since I didn’t have the «Insurance Protection Plan» (my fault not theirs) that I would have to pay $ 50 for a refurbished phone AND I would be forced to purchase the «Insurance Protection Plan».
Well wouldn’t you know it. They never added the insurance protection plan! I do fault them for that! Plus, today they tell me the exact same thing… that I have to pay $ 50 to get ANOTHER refurbished phone AND I am forced to add the «Insurance Protection Plan»…To add insult to injury, while I’m talking to now the store manager and how I could possibly be charged another $ 50 for something I was supposed to be covered for, he turns around and arrogantly walks away and takes a seat behind the glass! Another customer service rep comes out and suggests that I should call customer service and discuss the issues I’m having. So I call customer service from the Sprint store and I was able to convince whomever I spoke with to credit my account $ 25 and that i would spend the $ 50 on a new phone.
I hangup with customer service and let the sales person in the sprint store know that I can go ahead and buy the phone that they previously mentioned they could sell me for $ 50. So he’s off to retrieve the phone and returns empty handed. He mentions that they don’t have my color (I have a white phone) and that they only have a black refurbished phone. I tell him that’s fine with me, he says they aren’t allowed to swap colors… that’s their store policy. I’m told that I could go check another Sprint store in Southpark Meadows to see if they have one. Now I’ve been at this Sprint store for over an hour… last thing I wanted to do is roll the dice, drive further south, and go see if the other Sprint Store has a refurbished WHITE Evo.
I ask the sales person to call the other Sprint Store to see if they have one so that I can avoid an unnecessary trip. He looked so annoyed like I was asking him to do something so unreasonable. He replies, «well we really aren’t supposed to do that, let me see if my manager will let me». At this point I’m just ready to give up and leave.
He ends up telling me that he was allowed to call the other store so that my phone should be held for me. I find out later that he never called at all! I make it to the Sprint store in Southpark Meadows and they never received a phone call. Luckily they did have the exact same phone that I had so I was able to buy their refurbished white Evo…
All in all, don’t except these guys to treat you correctly. In these last two visits to this store I’m told entirely different policies than what customer service tells me (ex: my refurbished phone has/​had a 30 day warranty according to the sprint store but customer service says my refurbished phone only has/​had a 1 day warranty). I would avoid this store altogether. Again, a terrible experience in how I was treated

Stay away. Stay far away.
Took my phone in for a repair because the screen would not turn off and the phone would no longer stay behind a lock screen (that is, would constantly unlock and sit at the home screen). This caused a problem when the phone was in my pocket because the phone would randomly load battery-​intensive applications, inevitably draining my battery throughout the day without me being any the wiser.
I left my phone here overnight and when I came back the following day, the customer service representative (not the technician) told me the tech’s couldn’t look at the phone because it had physical damage (a small scratch in the plastic housing).
This wasn’t the worse of it though. The technician also, apparently, flagged my phone’s ESN as non-​repairable. Which meant when I took it to another Sprint store for a second opinion, that store’s technician was not able to do anything because it had already been «blacklisted» from the Sprint repair system. Apparently there’s no easy way to reverse this and no one on Sprint’s side seems eager to fight on someone else’s behalf.
Maybe the most telling part of my experience was when the CSR told me that they technician didn’t even bother looking at it, he offered to upgrade my phone for a «nominal» fee + agreeing to another two year contract. It’s quite the racket they’ve got going on here: deny repair claims, up-​sell new phones/​plans which employees gain commission on.

I’ve got to say that I’ve got a good opinion of the people at this store. Unfortunately, I needed help with two phones after Sprints’ last software push (how dumb Sprint was with respect to this software push is another matter altogether).
Each phone had a different problem. The guys here helped me reasonably quickly and in a friendly manner even though they had obviously had to deal with innumerable issues related to the software push.

I just have to rave about the customer service I received today! I walked in and was helped immediately. I wish I could remember the guys name who helped me but anyways… I needed a new battery for my cell phone and instead of giving me the run around like the other sprint stores he was straight to the point and showed me the easiest way to get a new battery! I was in and out in 10 minutes! GREAT HELP THANK YOU!!!

I had been to this store for years for bill payment. I had tried to shop for new phones here once, but was politely told that the phone I wanted would be less expensive if purchased elsewhere. Fair enough. I took their advice and took my business to Radio Shack where I got an excellent deal on two Sanyo SCP-​6200 phones without having to change my contract.
My end-​all for this store occurred in February 2007. It seems I’d run behind on firmware upgrades, and Sprint Customer Service tried to blame the problems I was having on the lack of an update. So I dutifully took my phone in for upgrade to this store, thinking I would at least rule out the upgrade as the cause of the problem. Sprint plays these games every once in awhile, so it’s best to play along with them as much as you can.
What happened next is that I wound up in cell phone hell. Little did I know that when I came in between 7 and 8 PM the «repair» people were off duty. So, unbeknownst to me, the untrained manager tried to upgrade my phone and totally hosed it. I later found from another Sprint thread not to ever let a manager do an upgrade because they don’t know what they’re doing and frequently hose phones. The cynic in me thinks they do this to old phones to drum up new phone sales, but that’s a statement of opinion not a fact.
Well, they told me that they would replace my phone with an identical one since it was their fault. Responsibility from Sprint, what a rush! Although I was angry at the inconvenience of doing without my phone for a week, I at least had another identical Sprint phone with a second line of service I could use. They told me there were 5 refurbished phones just like mine available and it would take about a week to get one of them. I left my home phone number with them to call back when the phone was in.
A week went by and there was no call. So I went by the store to see what was up. They claimed they called several times and no one answered. When I asked what number, the told me «the one you left us». Suspicous that they couldn’t tell me what number they tried to call, and that the number I left had a working answering machine on it that answered other calls during that week.
Then they told me their inventory was incorrect and they could no longer get me my phone, but offered me some crappy Audiovox flip or a thick Sanyo candy bar. They had no accessories for it, not even an owner’s manual, just the AC charger. «Take it or leave it or buy a new phone» was their attitude. I took the thick Sanyo candy bar and bought my own accessories elsewhere.
During this discussion, I asked to see the manager, who was cowering behind the glass wall. He refused to speak with me. At this point, I told them I told the young man working with me that his boss was a real work of chicken feces and that this would be my last Sprint phone (it was).
Bottom line, this store can’t reliably do upgrades. Don’t waste your time going there. And know that the manager has a yellow stripe up his back if something goes wrong.

Avoid this sprint store like the plague, they are a bunch of money grubbing no helping rat… well you get the point. I have bought several phones from Sprint, and have always had great experiences, but this store is like sprint hell. They can’t help you with anything that’s wrong with your phone, they won’t look at it, send it in, or even cut you a deal on a new one. They will make excuses, tell you lies and be down right rude. They will send you to another sprint store or rip you off trying to sell you services you don’t need. I love sprint and continue to use them but avoid this store at all costs.