Best Buy

I hate that this is the closest Best Buy to my residence. Never busy but never enough help. Just spent 15 minutes and couldn’t find anyone who wasn’t already helping the 6 customers in there. No one ever approached me and offered to help.

We will never again use Geek Squad for car alarm installation. We purchased a Viper alarm system off the internet and took my son’s truck to this location for installation. We were quoted 3.5 hours to install the alarm. My son returned 6 hours later to find that they had run into issues and were not done yet. Of course, a phone call stating this fact would have been too much to expect. After waiting in person for 2 more hours, and still being unable to figure out the issue with the remote start feature, the tech told my son to take the vehicle home and that they would contact Viper to determine why they were having an issue. He was informed that if there were any other parts necessary to complete the install, it would be at Best Buy’s expense. A phone call the next day as promised was NOT forthcoming. 2 weeks later, I finally called the store. The phone rang for 8 minutes solid before anyone answered. After explaining my issue, the clerk informed the store manager was on another line, but would return my call. When the manager did call me back, he informed me that the tech who had worked on my sons car was on vacation and was not scheduled to return for 4 more days. He assured me that I would receive a phone call to get my sons truck back in. The phone call did come as promised, and a time to bring the truck in was agreed upon. After an additional 3 hours, the installation was finally completed. However, they did have install an additional relay which they insisted on charging my son for. Our family will never again do business with Best Buy. Incompetence, excuses, and empty promises are all they can do well. The manager was completely inept and couldn’t have cared less about my issue.

I found a coffee mug that was on sale online. It said the item was available at this store online and since I’m right up the street, I went on my lunch to pick it up. I searched the entire coffee area, but could not find the product. I reached out to an employee who asked me to show him the product on my phone, then said he would search for it on the computer because it would be pointless to go searching for it if they didn’t have it. I tried telling him that the website said there were some available here, but that went one ear and out the other. After 2 or 3 unnecessary minutes, he said they did in fact have one available, but he’d have to go find it. He left the area and so did I to look around. I came back about 10 minutes later and he proceeds to tell me that he can’t find it and that’s it’s probably boxed up somewhere tiny and it would be hard to find. THAT’S IT. THAT was his punitive effort and absurd excuse for not finding the thing. He said I could order it online and they would ship it to the store… I’m thinking guy, THERE’S ONE IN THIS STORE. I was short on time so I didn’t have the time to reach out to someone else. He apologized for not being able to locate it, but it was a meaningless apology if I’ve ever heard one. It’s outrageous that big, corporate companies like this get away with neglecting customers in this way.

Leaving here fuming again for the third time this year. Shame on me. Absolute worst customer service ever. They will literally help a customer at the geek squad counter for 30 – 45 minutes without even acknowledging other customers waiting in line. When you ask if they have more help, their reply, «you will be next!»… I’m sorry but if you can’t figure out a customer’s problem in 30 minutes then you have no business being in customer service. This is a customer service desk — not a group effort of 3 employees teaching one patron how to work his computer desk. Or if it is that then hire more help. This has happened to both me and my husband here multiple times and we have walked out without making purchases.
The one time I actually made it to the desk for help a manager had to get involved. He requested I call the 1 – 800 number and then call him back so that he could personally help me based on what they told me. When I tried calling back the manager avoided my call. I heard him telling the staff «tell her I’m busy»… What kind of service is this? If you can’t help, don’t tell someone you can.
This Best Buy needs a total overhaul. The managers obviously suck and don’t know how to manage or train their employees. Crap service is a direct reflection of people at the top. Get it together Best Buy…

Terrible. Purchase online. They charge tax in store pickup. Waiting 2 hours. Use Amazon. This stinks

Read it through it’s worth it.
Let me start by saying my experience did not start off ideal. Due to some mixup an awesome best buy promotion had a tv i purchased headed to my old address. The associate at the time «Aaron» double checked with me twice, the address I wanted it sent to. Days later I discovered it headed to an old address states away. I called multiple times to the 800 customer care and the shipping company to try and have this fixed and the address updated. EVERYONE passed the buck. I finally called the store and the associate at the time assured me it was sent to the correct location. A couple days later it shows up at my door sitting there after work. Yes… a giant tv just sitting at my apartment complex door. The box looked pretty roughed up but as I was still unpacking my new place I did not open until about a month later.
Finally plugged it in setup and an lcd crack running throughout the entire middle of the display. I called 800 customer care and they provided little help again. I have learned my lesson about customer care at this point. I call my closest best buy to voice this complaint and they simply passed the buck again.
Mind you an lcd crack could have been from the shipping process and/​or being left at my door, all of which was not how this store setup the order.
I called this store and «Jake» remembered me from the mix up of shipping a month ago and referred me to «Aaron», who I later found out is a manager. Aaron stated very clearly the policies in which best buy does adhere to but then after a short hold told me, «He wanted to what is right for me and that if I brought the broken tv to his store he would replace it. I arrived and the first person in customer service I talked to knew the exact situation and took care of me until he needed manager approval. Aaron took over and explained why it was important to take care of me and that it was not a problem at all.
I COULD NOT BE HAPPIER. I have never received this level of service from a big box electronic store or any store for that matter. Aaron took ownership and really deserves recognition.

I cannot stand this place. I purchased an Xbox system last Christmas from their store online. We started having problems with the system afterthought 3 months. I called Microsoft for help but got no resolution. Began having serious problems w the machine last month & just took it to the store for the «geek squad» to repair.
They a 6 point pledge (theirs was a modified version of this —
) posted where I was required to wait in line. One of the points on the pledge was something like, «my customers time is valuable!» All the while, I waited in line while 2 geeks passed me by multiple times without saying a word. Finally One of the geeks stepped over and told me he would be right with me. He seemed to be the only geek on-​duty and performed above average. My problem was not resolved by the geek squad to the show man give me directions how to get it resolved with Microsoft. He was not wearing a name badge but he is the reason I didn’t give only one star.

This isn’t as much for best buy as it is for their appliance department. Pacific homes.
Worst. Experience. Ever.
We bought a washer and dryer through them at best buy and ended up cancelling our order.
We bought the machines on a Sunday and they said they wouldn’t be able to deliver them until next Saturday which we were fine with. Saturday came around and my fiancé calls to confirm the delivery time. They confirm that they are coming that day between 3 –7. So this meant my fiancé had to stay at home during those hours and wait on the truck. I got home around 7 and he hadn’t heard anything from the company or the driver. We call best buy at 7:08pm and get forwarded to the appliance department. They didn’t answer so we left a message but never got a response. We called again at 7:40pm asking again for confirmation that our purchase would be delivered. We werent getting anywhere with who we were talking to so we Asked for store a manager. Never got forwarded to a manager. Got forwarded to a clerk told they would contact truck. At 8:05pm we got a call saying that they will be arriving in 30 minutes and that they ‘Ran into permit issues with a range installation’. At 8:40 they call to tell us that they will be arriving in an hour. At 9:30 we get a phone call from the driver, Sergio, saying that his truck broke down…
On Sunday we call in the morning as soon as best buy opens. They told us that our order was not on the delivery truck for that day and that they won’t be able to deliver it until later in the week. When we tried to get a specific date and time they couldn’t give us an answer. This went on into monday resulting in us cancelling our order.
When talking to a neighbor about our experience she told me that the also went through best buy/​pacific homes. When they’re washer and dryer was delivered they dropped the washer off the back of the truck. They’ve had to have a service man come out twice because of a leak and ended up having to have to machine taken out.
Obviously I definitely would NOT recommend using this company. Yikes.

I went here to buy a new stereo and speakers for my car. The individual employee was patient in helping me choose a high quality set of speakers at a reasonable price.
The 1-​star is targeted more at Best Buy itself. I’ve never installed speakers and was limited on time, so I decided to see if I could get them installed by the store. It was kind of a pain because I had to schedule a time with another store since no slots were open at this location.
I had my speakers and stereo ready to purchase and was about to checkout until he quoted me the price to have Best Buy install them in my car. His first quote was $ 350. I thought this was outrageous until he told me that this was actually wrong, it was $ 650. He offered to sign me up for the credit card with 25% interest. Yea right.
I gave him back the speakers and the stereo, left, and purchased them on Amazon to install them myself with help from family. If this company is going to charge such a ludicrous price for two hours of labor, I won’t buy anything from them at all.
Amazon does same-​day shipping now and their prices are so much better than Best Buy that it counters the cost of said shipping. No point walking into the store when I can sit on my butt at home and wait for the delivery from a more respectable company.

They have always had the electronic item I’m looking for. It seems they are the only game in town on the south side of Austin in this regard. They staff are friendly and try to be helpful even when they have limited knowledge. They have a hassle free return policy of 15 days for most items which is very useful if you aren’t sure about a given purchase. They also price match to Amazon which is AWESOME and helps me decide to buy from brick and mortar vs ordering it to the house from Amazon. I’ve now gotten into the habit of checking Amazon prices before getting in line to checkout, which has saved me easily over $ 75. If only the dish network and cell phone pushers would leave me be when I’m shopping I would think to give them another half star.

I go here a lot to buy disk drives when I need them and I’m in the myBestBuy eliteplus category! I usually need several for copying large movie files to ship to theaters. I go to this location because it is convenient and I’m wanting the «Best Buy» 500GB portable drives. At this store, they have a policy to only sell me three a day. If they have 9 drives and I need 4, 5 or 7, they will only sell me three!
They say it is because other customers might come in wanting to buy them.
SO… they would rather piss off a customer who is there trying to buy something than risk pissing off a customer who might come later and not get what they want. For them, it is okay for me to not get what I need though!!!
In the past 2 months, I have bought over 200 drives but not from Best Buy unless I absolutely have to do so. They could have made over $ 10,000 more from me if they noticed that the had a customer with a need.
Why put it on the rack if you won’t sell it?

Mediocre service. Staffs there doesn’t really seem to care or want to help you. They get the job done though. If you’re in the rewards program, for every $ 250 you spend, you get $ 5. It’s a small amount I know. Prices are always the same. They don’t really do specials. Just normal retail prices. Nothing special.

This is my favorite Best Buy location in the city. While the shift to online has certainly stripped the store of some goodies, you are more likely to find what you need here than any other BB in Austin. Plus, the Magnolia Flagship store is here with all the pretty McIntosh equipment. Bling bling.
The customer service is superb as well, and I’m more likely to walk out of this BB without a possible aneurism.

Go here if you like searching the whole store by yourself and never get helped. Unless you are there to spend $ 1000 on a computer they won’t help you. Group of three employees helping one guy. I patiently waited to be helped. One ran off with him and the other two split quickly in the other direction. Myself I walked out the front door. Place is a joke, this is exactly why their business is struggling. Prices are more than online places, that might be ok if you have good service. You don’t. Went home. Ordered what I needed online and it’ll be here by weeks end.

It was a sad day at best buy. Mangers yelling at customers, employees not being helpful and overall just a mess of a store. No way will I return. Big fan of best buy, this location needs a makeover in terms of people work here.
The person who helped me was nice and helpful but just walking in there and the employees just gossiping.
Not a fan, will never return. Suggest you make your way to another location if you are looking for something specific or in need of assistance.

I bought a computer (plus extended warranty) that would intermittently turn off. Because I bought the extended warranty, I took it in for servicing and explained about the intermittent problem. They didn’t have any experienced staff who could troubleshoot the problem in the store so they had to ship the PC to Houston and their tech folks couldn’t find anything wrong with the PC either. They charged me a $ 50 service fee in order to give the PC back to me after it was gone for nearly 3 weeks. The very next day the PC shut off again so I called the manufacturer support line. They explained that there was mistake made on the assembly line and the RAM was accidentally installed on the wrong slots of the motherboard, once I swapped the positions over the problem immediately went away.
I went back to Best Buy to explain the SNAFU and they didn’t care, they didn’t refund my service charge, nor did they cancel my extended warranty and refused to refund the plan that I paid extra for… obviously the extended warranty was a scam.
I will NEVER buy from these jokers ever again and I probably will never buy an extended warranty plan from anyone else either. I had much better luck calling the manufacturer directly to resolve my problem rather than dealing with the horrible customer service that Best Buy has to offer.

From I sorta like you Best Buy to never again. Just over a month ago I purchased a Kenwood car amplifier for a build on my wife’s daily driver. I literally brought the box home, checked out the amp and returned it to its box. Receipt attached to the box as I work retail and usually keep them for warranty purposes.
I basically was waiting for a «bro» weekend so me and my buddies could make it a Saturday project instead of an expensive install which saved me over $ 100. Well, things happen fast in the Rooster household; enter my wife’s new toy and soon to be daily driver (as soon as she masters the 5 speed gearbox) a 1997 Jeep Wrangler.
So the Kenwood amp was now slated for the Jeep along with a new bluetooth enabled car stereo. We had had the Jeep a few weeks when I decided to snoop around and guess what I found under the rear bench seat? A giant Alpine amp already connected just waiting for a subwoofer to be attached!
Yesterday I took the unused Kenwood back to Best Buy for a refund as I didn’t need it anymore. Staffers acted like they were doing me the biggest favor in the world offering me store credit when I originally paid cash. RETURN POLICY IS 15 DAYS. Adding even more insult, if your a special BB credit card holder you get 45 days.
I also work retail and the policy at my stores is 90 DAYS with receipt for returns. The only exception to that is gas powered equipment which is 30 days. You don’t have to have the your special card for any additional perks. I used the store credit immediately and that will be my last transaction at any Best Buy.
I’ll purchase the remainder of my stereo equipment online or at another retailer that has policies that provides its customers flexibility. No wonder I always hear that Busted Buy is circling the toilet bowl. From three to one stars. Hello Amazon and Crutchfield!

AVOID AT ALL COSTS!
Not only is this place a bear to get to but the staff is absolutely worthless. Every time I have been here I get zero customer service and they are usually sold out of what I need. I cannot count the amount of times I have walked past a sea of blue shirts and not once have I EVER been greeted. The one time I actually received help I had to search out an employee who was willing to talk to me and after being passed off from associate to associate about 3 times I finally got the answer I was looking for.
Travel to South Park Meadows if you can and avoid the headache you will surely receive shopping at this location. I’d rather eat barbed wire than ever shop here again!

At best buy, trying to pick up last of us for PS4. I can’t find it, I’m approached by a large woman with purple in her hair (keep Austin weird right?) who asks me if I need help.
I tell her I can’t find the game, she’s like follow me to the computers. She tries to talk to me about cable/​satellite tv bullshit. I say, I don’t use either and am not interested. Then she leads me to the phone section and tells me someone here can help me and bails. There is nobody in that section.
So… Guess I’m downloading that game. Thanks for reminding me why I shop online.

This was as good as Best Buy could get. I needed a charger and didn’t know which to buy. They selected one off the shelf, directed me to one that wasn’t excessively expensive, gave me a pros and cons rundown, took the charger out of the packaging just to make sure it worked with my electronics, repackaged it meticulously (despite my saying to just toss it into a bag), and checked me out. Took all of 5 minutes, most of which was spent waiting for my electronics to boot up.
Best experience I could have asked for.