Michaels

Too expensive! The staff and service were fine though.

Went to this Michael’s location yesterday to get an expensive, rare piece of art framed. Employee N***a thought it ok to put her BARE hand on it. Right on the art. I’m livid.
Word to the wise: don’t trust Michael’s with precious art. The damage is done. The oil from her hands will forever be on that piece. They offered to pay to get it fixed. 1) They didn’t offer a place to get it fixed so it would cause me even more trouble to look for one. 2) As far as I know, there’s no way to get a RARE print fixed. It won’t get reprinted, because it’s RARE. She was even smudging the # out of # in the corner with the cloth weights!
This all happened yesterday, and I’m still very angry. I can’t believe I still bought the custom frame from them.
The best and only way to rectify this is to give the frame to me for free. Because like I said, there’s no way to fix a RARE print. You can’t remove oil/​dirt from the art on the paper.

Ahh Michael’s. The ultimate craft heaven. I’ve been going here for years and the seasonal variety of fake flowers always astounds me. Warm vibrant reddish tones for Fall, frosted glittering blues for Winter, sweet pastels for Spring, and sunflowers for days during the Summer. Ask about flower arrangements.
The employees range from chipper, helpful, to bored looking, especially at the registers if it’s been a long day. Some go above and beyond. Once, I needed a single roll of floral tape instead of a 3 pack but couldn’t find any. Two employees worked together, chatting happily while they looked it up on their hand held portable device and climbed up a ladder searching through boxes stored overhead just for my one roll of floral tape. Much appreciated effort!
Knitting supplies, paints, school art project area devoted to grade school kiddos, photo frames, bakeware, candy melts, scrapbooks supplies, stickers, so many beads and jewelry ideas, ribbon, candles, baskets, omg they have everything! Of course, they showcase items for the next holiday.
Coupons! There’s always a 40% off a regular price item coupon available online and in mailers. Sometimes there’s a 20% off your entire purchase including sale items. One coupon per person; shop with others to save more.

The most useless staff. I don’t know if they’re just being lazy or they think customers are stupid. Will never go to this one anymore. I went for copic markers. There are a few more of the cards that says «bring to the cashier» because the items cannot be displayed. Stayed in line, got to the cashier and was told I need to go back to the marker section to get the markers even when the cards specifically say «take this card to the cashier». Went back there and Leslie looked at us and said that the markers that we need (two types) are out of stock… without even checking anything. Why would they leave the cards there if they are out of stock. The cards are supposed to represent what they actually have. She said they were told to just make sure the cards are displayed even if it is out of stock.

What a joke for a Michaels store. Manager should b fired. No one working the floor then only 1 cashier. Had the same problem at bed bath and beyond. This city is a joke.

this Michael’s location has friendly staff and well organized store.
I spend most of the time at Michael’s closer to Christmas due to their fancy decorations and prices. there’s always coupons available and sales going on.

Now here’s a craft store that’s well stocked, organized, clean and decent customer service. But the people working the aisles are a tad I’ll mannered at times. Eye contact much? Don’t get me the wrong, the friendly clerks at rhe register are helpful with coupons and bagging valuables but it’s the ones straightening the endless rows of beads that need attitude checks.
Doesn’t stop me from going back and finding more than what I need at sale prices and searching for coupons online while waiting in a short line. ;)

I was excepting rude service but actually the workers there were nice as hell. One of eldery workers was so kind and guided me to where the mod podge was. I was pretty surprised and the lady was super sweet and such. The cashier seemed like a newbie there but, she is really kind & patient I guess. The other workers just seem to fool around and put away the items as their original place but, that’s okay I guess. Overall, the place is pretty decent for finding art supplies for your art projects. They really do have everything tbh.

Got so many new craft supplies from michaels today! I love that they have a large selection of arts and crafts supplies for average prices. They may not be as cheap as your local discount store but they do sell almost everything. I came here to grab some jewelry making supplies and came home with so much stuff. The staff here is very friendly and apologizes for the wait! Something you rarely see employees do anymore. Will be coming back again soon!

Michaels customer service team is fantastic. Even when they looks as they are too busy to assist you. They what there are doing to give you a helping hand. Today I was shopping for candles different scents such as pineapple, vanilla, white linen, berry and many others.
I found them inside a Mason jar or decorated boxed. How cool is that! I also found some Knottie ties bands on sale for my hair too so I brought three different ones too. I will share a few photos around the store.
PS is anyone needs to Job they are also hiring now!

From the reviews on here saying that customer service is bad, it’s not SO bad. I had called to ask if they had «shiny» or «metallic» tissue paper and they still knew what I was talking about. They put me on hold for 2 minutes or so to send a «runner» to check the floor. They said they did have some in stock but I would have to come in to check them out since they didn’t know exactly what I was looking for, which was fair. I came in and I had no idea where the tissue paper was so I asked a young Filipino girl who was in the floral arrangement section where it was. She was pretty rude about it and just said aisle 58. I think her name was Nicole. I went to that aisle and there wasn’t any shiny teal tissue paper. I went and showed her the red shiny one and asked if they had a blue or green one. She just stood there and said «If it’s there it would be around the red one». She didn’t care to even check the aisle or the back or if there was any in stock. I went to the cashier and asked if they had any. She actually checked for me and it said they had 9 in stock. Her name was Joyce. I would’ve stopped there but she went WAY out of her way and used a ladder to check the boxes above all the shelves. She dug through the boxes trying to find ONE. HUGE HUGE HUGE props to Joyce for going out of her way and having PHENOMENAL customer service.

5 stars for their Clearance section! Store seems to be more cleaned up and organized these past couple of months. And there seems to be more employees around, unless they stopped hiding somewhere. Whenever I see an employee they’ll ask if I need help. Good job, Michaels! But, Lines TAKE FOREVER! They usually only have 1 cashier and yeah, I know their lines are usually empty but once one person wants to check out… 4 others do too. And with coupons, returns and exchanges all in the same line. the wait can take a few minutes too long. Otherwise, its all good!!! Btw… i think Michaels needs to have more discounts on their Cricut products! Haha. Pretty please?

I generally have a good experience with Michael’s, but if it wasn’t for the horrible customer service I had the past two days during my checkout I would’ve given them more stars. This particular young Filipina girl (Nicole) was so rude. Very sarcastic in every word that came outta her mouth and had a horrible immature attitude when I asked her to do me a favor and check other stores for an item. In fact for one of the items with her fake ass customer service voice she was like, «I highly doubt other stores would have this item cause it’s in clearance» without checking (hella lazy). Also, very unprofessional to talk bad about customers in front of other customers. Oh Michael’s choose wisely when you hire your future employees.

Like shopping at this Michael’s despite the fact that employee common courtesy is not a prority. I regretted saying «hello» to the cashier today… she never said a word except «I CAN HELP THE NEXT CUSTOMER!» No hello. No goodbye.. . nice.

I always have a coupon, that’s how I justify their prices to be honest. And they always seem to be out of stock for whatever color of Bernat Blanket Yarn that I need. It kinda sucks, but I deal with it because I hate driving far to other craft stores when this one is 10mins from my house.

I love shopping at Michael’s. Their prices are expensive but there are mail coupons for 40% off a single item then there are email coupons, if you sign up with the store.
They offer classes from baking to scrapbooking to stitching and much more – at reasonable fees – then they give you discount coupons for the class supplies.
The store is organized, the staff is helpful and efficient, and there are quite a few clearance items in stock.
Also the baking and the crafts instructors (Johane and Annette) are very talented. I enjoy coming to their classes.

I usually never go to Michael’s since I’m not too much into arts and crafts, but whenever I need beads and string I go here because it is closest to me. Overall I think this store is clean and the staff is nice. They even let me in right before they closed as long as I knew what I was getting so I was quick. Not sure how else to rate this place since I rarely ever go here, but out of the times that I have been here it’s been a pleasant experience.
Tip: Google «Michaels coupon» and show the coupon at the register for 30%-50% off!

The staff was somewhat friendly — some knew what they were doing and some had no idea what you’re talking about. What I found odd was there there was only one person working the cashier line.
However this one staff member was very courteous! Especially this one guy named Chris! He was super helpful and I was able to get the product I needed! I needed a cork so I could finish a DIY message in a bottle project I was doing –I did not what to buy a packet of corks when I only needed one.
Big thanks to Chris!

Came to this Michael’s in the Union Landing Shopping Center after having just found some great Ashland Pottery that is on sale in the weekly ad at the Fremont Hub Michael’s yesterday.
We just had to stop on buy here to see what this store had to offer in regards to the Ashland Pottery that’s on sale. The selection here wasn’t as great as it was at the Fremont Hub location, however we still were able to find some at bargain prices!
We proceeded to the checkout and this store had quite the line compared to the Fremont Hub location. The line was long, yet the cashier at this store did not seem to call for any backup to the front, just kept assisting customers at checkout. Although, like 7 – 8 minutes later, another cashier did come to the front and start checking customers out.
At this store, the cashier had asked us if we needed help out because she informed us that the shopping cart could not leave the store. Although, in my opinion, I felt as the employees at the Fremont Hub location were more friendlier.
Oh, and sign up to receive their coupons to use, which is an added bonus!!! Saves you some more money!
Parking is fine here, plenty of spaces to park your car. The store is in between Petco and Smart & Final Extra. :)

Great store and great location!
I love that it is close to the freeway and it is easy to get to. This location is also close to home, making it my home base Michael’s store. Every time I go here, I am able to find exactly what I’m looking for. Whenever I go in, I see the associates straightening up a display or restocking a shelf. I never see them stand idly around. They are very friendly whenever I am rung up too. I’ve never had a bad experience here.