Prime Airsoft Store

I wish I read the reviews before driving down here, this store does not open on time. This is bullshit!

The Real issue with this store is that they open when they feel like it. The hours are posted, but not followed. I’ve waited hours for them to open on time. Other than that, the store is extremely small. It’s got a few good guns on the wall and uniform options. The best thing about Prime Airsoft is their selection of accessories.
I’ve had two buddies try to have their airsoft repaired here and they not only did not get them back in time (this ongoing issue with only opening when blue moons are out in force), but the guns had actually been damaged a little bit further as it looked like when the Tech tried to test his repairs out.
Overall it’s your gamble to see if they are open first when you want to check them out. DO NOT GET REPAIRS HERE. Great for accessories though. AEX Santa Clara blows these guys away HARD.

Summary: BUYER BEWARE — They do not honor their return policy and have no regard for public safety! These guys will shoot right out of the store’s front door and into the public streets.
My friends and I have shopped here several times but, on my most recent trip here, I bought a m4 mag. When we brought it to the field, it did not feed bbs into the gun so we put the mag back into the box and brought it back to the store to return. We were well within the 7 day window for a return/​exchange but these guys wouldn’t accept it! Instead they told us to hold the mag and push it forward to make it feed bbs into the gun. They demonstrated this by plugging the mag into a AEG and shooting out of the front door.
Don’t waste your time or money at this establishment. Make the trip to AEX, you won’t regret it.

Store owner was very friendly and even offer me a discount when I bought my KWA 74M gas blowback rifle there. I bought the gun for $ 380 dollar exactly. If I bought elsewhere then the price would have been $ 380 plus tax; which would have equal about $ 400-​$ 410.
Customer service is very good, perhaps this is due to the store being small and you get a one-​to-​one customer care. Oh, let me also mention that buying Elite Force .25g tracer bbs is also cheap here, it is only $ 18 here whereas other places would charge $ 21. Some of the gun on display looks very unique and cool.
I would definitely recommend this place to a friend for sure.

First time stopping by prime,
Walked in and was greeted from I believe the owner. His name was john. Very nice and respectful man. He asked what can he help me with? I told him I just wanted to stop by and see what catches my eye to tell you the truth lol. I pretty much have it all but hey we can never have to much. He said sure look around. And thank you baby Jesus that the place is not big like the rest of the stores. He has everything all other stores have. He’s just not putting out over stock out. He puts what’s needed out. And if your looking for something he might not have at that very moment he will also order that asap HEAVEN. prices I must say are awesome too. While I was looking another staff member walked in young guy by the name of Raul. He was very welcoming and helpful and pretty cool. He helped me out by getting things I wanted to see behind the glass. I’m sure I drove him crazy because I wanted to see everything even the Stans the guns are on lol. Just did that to mess with him but I kept a serious face just to see if he would get moody. But nope he even kindly educated me about the Stan lol. Like I said pretty cool guy. If I can give them more then 5 stars I would big time. I left with some goodies and the best customer service out there BRAVO MEN.

Store is small and has less selection than the bigger store in Santa Clara but this store had exactly what I needed which was a one inch flash light mount for my M4.

My friend from the east coast visited me and he wanted to see a local airsoft store. We stopped here. It was great. I have no experience in airsoft, but my friend did. Raul, talked to us in-​depth on the products his store carries, what we should look for, told us what typically breaks and needs replacement. He’s super friendly and even recommended that we go to Antioch to an awesome indoor airsoft field and provided us a print out. We didn’t end up buying anything, but it was still a good experience.

Fist time here, trying to find a short motor replacement
Walked in and kinda greeted, but its a usual guy greet:
Store Worker, «Sup, how are you?»
Me, «Sup, doing good, how about yourself?»
He then preceded to ask me if I needed help looking for something, and I replied that I was looking for a short motor. He continued to point to me that they only had one motor brand available, his helper on the other hand was «really» busy for some reason on the phone. Not a smart phone or a new fangled tablet now a days, but the store land line phone. He snapped his fingers to the guy behind the counter to get him the motor for me to look at but the guy on the phone was too busy.
The guy on the phone and the guy snapping continued on about a few more time until the guy on the phone finally grabbed the motor for me to look at. Then the gentleman who helped me told me the price for a generic motor, $ 50…
After that exchange, I was kinda turned off and didn’t feel like looking around any further. I kindly replied, «no thanks» and took a glance around the room (yeah it’s about a size of a bedroom) to look at their other stuff. The size alone kinda made me feel claustrophobic, and I promptly walked out of the store since they didn’t have much selection on parts.
OK start, but I think things could be better when compared to the likes of AEX.
However, the prices are about the same as AEX. I feel like most of these stores up the price to cover the actual costs and attempt to bring in revenue for a profit.
Save your self a trip if you know what you’re looking for and buy it online, Amazon, Ebay, Craigslist.
We need more places to play, not more stores.

It’s a pretty small shop i got to say, but their excellent customer service makes up for it. One of the employees there, Raul, is an awesome person. He is like my go-​to-​guy whenever I have a problem with my stuff. I bought most of my tactical gear from them and a KWA 1911 MKIV. The 1911’s slide catch had some problem when I brought it home, so I brought it back into the store to get it fixed. Raul took care of the problem fast and got me walking out of the store in less than 15 mins. Overall this place is a really good airsoft store, and the staffs are awesome. If you don’t see anything on the rack you like, then can help you order things you need, so don’t feel limited to what you see. Also, one more thing to mention is that they have flat fee for airsoft repair unlike other places where they charge by the hour. All you got to do is pay $ 30 plus the cost for parts, and they will fix up your airsoft gun good as new.

Been here twice first time just to browser some m4s. They were very helpful and friendly to give advice.
Came back a second time to install a new spring. Or was done immediately on the spot for $ 30. Other airsoft place I tried wanted $ 40 and a 5 week wait time!
M4 is working great now! Hitting 395 fps with the new spring. Perfect.

Great products and awesome service. Went in and was automatically greeted. Just went in to get a sling for my AR but awesome price on the magpul ms3 sling for only 25 $ there usually around 50 – 60 $ if you look on amazon or eBay. I will def be back for more stuff if I need it.

Professional organizers that know how to run an event the right way.

If you’re just in need of simple basics like external or internal parts, BB’s, magazines, safety gear etc. and you’re not patient enough to wait for shipping from an online airsoft retailer, then they’re a great store. Yes, their stuff could sometimes be on the expensive side but hey, they’re a tiny shop so they need the extra support. Their staff is very friendly; me and my friend have a great time chatting with them about anything airsoft related whenever we visit. On the other hand, AEX staff in Santa Clara are usually condescending and unpleasant in comparison.
Never tried their repair or upgrade service because I think services like these from any airsoft store are too expensive, and I can service my own guns anyways. Though t’s nice that I can come here whenever I want to use their chrono for free.
It’s nice to have an airsoft store so close to me. Everything else is too far.

Very nice customer service and very knowledgeble about their products. Everything i need they have it. I am very pleased with my guns that i bought from them…

absolute worst experience at any retail store. i read the other reviews and they are all true as far as opinion goes. first off i brought in a gun that i had just traded on craigslist and skirmished it a few times with its only problem being an occasional lock up in semi auto, otherwise the gun worked like a beast and was shooting 490fps. so i brought this gun in for the SOLE PURPOSE of UPGRADING it to take it to my first ever milsim event which i was extremely excited for. i dropped the gun off and paid $ 125 deposit TWO MONTHS before the milsim event. i asked if he could also perform an «ER hop» mod to my prommy barrel and gave him all the necessary pieces and he said he would do it. weeks go by and he hasnt even touched it (mind you, he isnt overbooked with repairs like some airsoft stores). i had to practically harass him to get to it. finally the week of the event comes by and i call about 5 times a day all week with no answer and find out he took a week vacation and never finished my gun. so i missed my event, was very frustrated and just wanted to pick my gun up. i called ahead and was told the gun was ready, drove an hour in traffic and when i got there the gun wasnt shooting straight what so ever because he had never done any r hop mods and didnt know wtf he was doing with mine. so i had to leave it and he promised to fix it in a couple days and call me the next day to update me. well i never got a call and had to call myself a week later to find out he hadnt fixed it yet. i came a few days later to pick it up and tested it before i left and found out it had dropped in fps to 360. thats over 100fps! not only that but the gun still wasnt shooting straight and had to spend about 90 min testing over and over while he tried to fix it. finally he removed the r hop and used a regular bucking and nub so that it would shoot straight but my fps was still horrible. the only compensation he offered for all his f**k ups was no labor fee of $ 30 which alone wouldnt even be enough for the event i missed! i took the gun out about a week later to find out it now had a horrible bb feeding problem and immediately called to ask him to repair it and that i would even PAY him but he said no quicker than i could finish my question. he was simply refusing to fix a product he himself broke. so i have now gone to AEX for the first time and while they are very cold and unfriendly, i hear good things and they offer a 30 day warranty on all repairs/​upgrades.
BOTTOM LINE–
heed warnings of the other reviews as well as this one and DO NOT waste your money at this pathetic excuse of an airsoft store. they have a few nice items but all are cheaper online include the shipping. i hear Black Ops Airsoft and AEX are good places.

I suggest that you don’t waste your time on this shop. As soon as I stepped in I was greeted, or lack of. With hard stares, no words, just stares. Ok, kinda awkward. So I just needed some simple green gas, I purchased a king arms can of green gas, come home and the tip was broken. Just lovely. Overall bad experience, staff is a kid in middle school, who was talking on the phone about some girl the whole time I was there. Very rude. I highly suggest driving the extra miles to visit BlackOps Airsoft in Tracy. Amazing staff, and selection of items. The store is double if not triple the size of prime.
Tsk tsk prime.

I bought what I thought was a King Arms AN/​PEQ-​15 Battery Case with a Lipo battery. The PEQ case broke before I even used it! After doing some online research I discovered that I bought a FAKE/​COUNTERFEIT product. The real King Arms PEQ actually utilizes a metal part (to clamp onto picatinny rails) instead of plastic. I also found out that the real one costs half of what I paid for mine! ($ 19 online vs $ 37 — for the PEQ case)
Too bad I didn’t read the receipt, because this store has a 7 day return policy with a 25% restocking fee. I walked into the store 2 months later and basically the store owner John/​Jon would not replace the item nor refund me my money even though I clearly explained to him that I only mounted this item onto my airsoft gun without using it. If Prime Airsoft Store has any more of these FAKES, I hope that no one else buys these pieces of junk.
Also, if you ever get a gun repaired from this shop, make sure to shoot the crap out of it before putting it away. Or else, if you stick it away for a long time and something goes wrong when you use it, you’re going to be stuck paying for another repair because this guy will pull some crap about how the warranty on the repaired is expired, bla bla bla, cuz he is just all about the money.
From now on I’ll be taking my business to Airsoft Extreme because I trust them more, and I think their customer service is much friendlier.
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Update:
Prime Airsoft Store’s IT/​Tech guy tried to apologize for the owner’s crassness. He explained to me that their King Arms PEQ was legit and that it’s a «new version,» the one that «everybody’s selling.» Damnit, if it’s «new and improved,» why the hell did it break before I even got to actually use it in game?
Basically through my communication with IT guy, I found out that other customers have had the same problem with the PEQ breaking. «Oh they figured out how to make it work (by using tape or paracard… etc.) If you had brought it in sooner, we could have done something.» SCREW YOU I PAID GOOD MONEY AND I EXPECTED A GOOD PRODUCT.
So this store knowingly sold me something they knew would have a chance of breaking based on their past experience. When it actually did break, the owner basically told me to go F myself.
I’m sure some people have had good experiences at this store, but based on my own experience I don’t see why I should throw any more money at this place.

Went in to shop to get a few thunder bs and other goodies. The owner is very helpful and quickly gathered everything I need, and slapped a discount on my total without even telling me! Nice surprise!
They visit Area 48 almost weekly. Price of their stuff is very reasonable. Highly recommended.

Prime airsoft has a helpful staff and carries a good amount of equipment, but it seems that they do not understand their own products very well.
I called beforehand to see if they had an Aimpoint T-​1 replica with a high mount. The first response was «what is that?» and I told them that it is a small red dot sight made by Aimpoint. The T-​1 is pretty popular among airsofters so I assumed they knew what I was talking about when the guy on the phone said «oh yeah we have one of those.»
Made the trek down to Prime and endured the lame rush hour traffic just to find out that there was a huge misunderstanding. I walked in and said I was the guy that called about the Aimpoint T-​1 and the dude pulls out some small Docter-​type looking sight. I was a little frustrated but I can’t be too mad. Was really hoping to pick up a T-​1 from these guys instead of D’Airsoft which is further away.
All in all the staff is friendly which is way better than AEX which tend to make you feel unwanted (like the days of AEX Oakland and even most recently AEX Santa Clara). But I’m just a little bummed that the staff didn’t know if they carried a certain product. Would have saved my friend and I time and gas.
I give Prime Airsoft ³⁄₅ because they are OK. You will not be disappointed if you come here looking for airsoft supplies or parts.