The Tux Shop

Do not go here!!! The price may be somewhat reasonable compared to other tux stores but the quality of the items that you receive will disappoint you. We had ordered 1 groom tux, 1 best man tux, 2 groomsmen tux, 3 suit tux for 3 dads (groom’s father, bride’s father and bride’s step-​father) All of the mentioned went in for measuring and later for their fittings when the suit’s arrived at the store. The store told us to come in the Thursday before the wedding. However, as the mother of the groom, I insisted that everyone should go in the day we received notification that the suits were in. I’m so glad we did!!! Suits, whether it be the pants or jacket had to be re-​ordered as the sizing we received were incorrect. Dress shirts were either too long in the arm or to small on the neck. The vests did not match the suits. And the excuse that we were given? Manager stated, «Oh, the vests may have been washed too much and have faded. So, the vests had to be reordered.» The manager then blamed the lady who originally measured the guys as doing a terrible job, stating she «talks too much and doesn’t pay attention to writing down accurate information.» The items then came in the week of the wedding… vests still did not match. The other items were corrected. We purchased the package deal which included sock and shoes. HMMMM! As one of the groomsman walked to the reception. His shoe fell apart! The sole separated from the shoe! As a result, he had to use his regular street shoes which thru off the whole look that the groom had expected for his party to look!!! Oh and the sock they gave for these men to use… come on… what a joke!!! All the socks were so small that not even my 9 year old son could use them as they were too small for even him! We paid $ 170 per suit not including $ 40 for fitting (which ended up being a joke) We tried to get a refund for at least the fitting or at least for the shoe that fell apart. The manager and his staff were rude and refused to cooperate. Please… don’t waste your time here!

So many things missing when we got to the wedding. we were assured they were all complete. Also had a Broken shoe sole for the groom. Then when I go to drop everything off the attendant at the counter doesn’t mention that the Groom had already been in the store and had said there was money in his clothes. Good thing I turned on my phone to find that out while I was waiting for my gf to get back. I bet they get to sift through all the clothes for a little extra profit when they are returned. DO NOT GO HERE!

This location was a great place for my fiancé and I. We were greeted by Sean who gave us outstanding customer service when it came for us to find a look that would match our theme for our wedding. Sean, gave us his opinion and let us see everything we wanted style wise on a manikin. That helped us out so much. We were satisfied by his work and also Mrs. Kamacho who did my sizing and was super energetic. They both helped us out until we left the store. These two individuals will get the style that you’re looking for and more. I would recommend this place to anyone who is looking for a tuxedo or suit rental. They have a lot is nice styles. GREAT SERVICE!

Would NEVER use Tux Shop again for anything! Out of 7 tuxes — NONE turned out right, the guys were picking them up hours before pictures. One of the groomsmen’s shoes literally fell apart on the way to the reception. The entire bottom fell off. And we all paid $ 170.00 each for tuxes that looked like a 4 year old did the alterations.
No response back from the manager. And of course the teenagers working there can’t help you at all.
If you need a tux I suggest Men’s Warehouse. You may pay 10.00 more, but it’s worth it!
Unfortunately for Tux Shop I am a local event planner, they will no longer be referred in anyway from my business, but given the attitude and lack of customer service we have encountered I don’t think they will care much.

I guess I never know if you 100% need an appointment to shops like this. In my opinion, if you have a store-​front, you should expect walk-​ins. This place doesn’t seem to do so.
My fiancé and I walked in to look at swatches for vests for our bridal party — we stood over by the fabric colors for a good 10 minutes before we were greeted and asked (from the front desk and without coming over to us) if we needed help.
We told the gal we were looking to match our bridesmaid dresses — which we had the dress with us — and asked if she could recommend something aside from the colors we saw. She quickly pulled out a swatch and said, «this one…» and, then we asked if they had a vest he could try on so we could see how it looked on him. (We’d already been to K&G and Men’s Warehouse and wanted to compare looks)
The sales woman curtly replied that they didn’t have that color on hand. I tried to explain to her, that I just wanted to see the style, so, if they had that STYLE of vest handy, could she please go get it and let us try it on. She seemed irritated.
She came back with a medium vest, after telling us my fiancé was a large… and said that’s all they had. This seemed SUPER strange to me. People don’t try on vests to see what they look like? That’s how we were made to feel.
When we went to open an account to get our bridal party all registered for their vests, she couldn’t tell us if we had to pay then, or do a deposit since their mandatory deposit is $ 40, but our vest rental cost was only $ 36…we didn’t have to pay the deposit.
This place just seemed like we were bothering them by coming in and asking questions. They have a good product that isn’t too expensive… but, I wouldn’t recommend them.

If I could not give this place ANY stars, I wouldn’t. I have never received worse service ANYWHERE in my life. As soon as we walked in I could already tell the quality of the store was cheap. Then the saleswoman started talking and it went down from there.
I was not looking for that matchy matchy traditional prom look. I want sleek, put together, and elegant. She didn’t understand that. My dress is red and I wanted my date in a black and white SUIT. She refused to let him try on the suit, and was talking to me like I was stupid when I told her I didn’t want him in a red bow tie, vest and tux. I wanted a suit. She kept saying, «This is a PROM. You have to MATCH. That’s what people do. They can’t wear a suit» and walked away. She didn’t care about what we wanted. They didn’t have anything but the bare minimum for him to try on, and when she put him in over sized clothes and he asked for something more fitted, she got an attitude and charged us more for a «fitted shirt» instead of his proper size.
The grand total for the HORRIBLE service, cheap quality tux, and nothing we wanted was a whopping $ 123.00 AFTER our $ 50.00 discount.
GO TO THE MEN’S WAREHOUSE THIS PLACE IS A JOKE.

This location of the Tux Shop in Tukwila is EXCEPTIONAL!
The service was A+ and the representative Rachelle, that assisted us was AWESOME!
When we entered the shop they were extremely busy because it was Prom season & there were at least 8 people waiting to be helped. And rather than helping each individual one by one Rachelle took 5 boys that were all there to select & order a tux for prom & helped us all together. She was very professional, knowledgeable, courteous, attentive and gave us all of our options to pick from. She helped us with kindness & humor.
Thank you for the great experience!

I called today and they were able to give me my measurements over the phone from several years ago. The lady that helped me seemed nice and helpful.

BEWARE! I would never ever recommend this place to anyone… ever. We had such a horrible experience! The customer service was ridiculous from the get go. There was a problem with almost everyone’s tux (most had to go back two or three times… and it still wasn’t right.) I am shocked that things happened the way they did. They did not seem to care that things were not right. Paying how much we did I think it is ridiculous how we were treated.

I would not recommend this place to anyone. I’m speechless with this place! Their customer service is bipolar: one minute they’re happy, the next minute they’re pissed off! My husband rented six groomsmen uniforms plus himself makes 7 and the outcome was a nightmare! We picked up his outfit two days before the wedding and sadly his vest was too big. My husband also purchased wallet with engraved initials for all his groomsmen and we stated that we need this item before June 21^st. On June 14^th we picked them up and sadly one of the wallets had the wrong initials and they promised us to reorder and have the correct one on the morning of the 21^st. Turns out the wallet never arrived as they promised so they told us they would refund that wallet and went the new one come in on Monday, June 23^rd we can have it. We were told that they would call when the wallet arrived but no one bothered to call us or follow up until we went in and asked about it on June 27^th. Honestly, just spend a little more money and save yourself headache!

Thanks, Tux Shop. My fitting went great. The clothes worked great. Who could ask for anything more?
Thanks for supplying the fancy dress we needed for our musical again this year. We all looked good thanks to you.
Can’t wait to see how you will be able to outfit us next year!

I came here prepared after reading all the bad reviews. Well, I did not want to drive extra miles to go somewhere else because I live near by them.
Not surprised, the woman that work there kept telling me different things to confuse me, and kept steering me to something else that cost more and I did not ask for.
I had to question her again and again how she came up with the total that was more than I asked for or expected, then corrected her with the lower amount.
I am sure she were surprised that I was not as slow/​stupid as she thought.

My now husband and I went here to get tuxedos for our wedding. Our first visit was great — the gentleman working there was very helpful.
The day before the wedding, the best man picked up the ring bearer’s outfit was (not available until Friday) and when he brought it home, he noticed the accent color was very different from his. I was told this and called to straighten it out but was first told they couldn’t get it in until 10am the day of the wedding. I said this was unacceptable as the wedding location was 2 hours away. They were able to get it to a closer store Friday evening and all was then supposedly well…
Until we started doing pictures the day of the wedding and I realized that every one of the groomsmen and ring bearer had the WRONG ACCENT COLOR. It was a red pattern, whereas the correct color should have been a dark pink. One of the groomsmen had the burgandy tie with the CORRECT color pocket square. Yes, the tie and pocket square were different colors for the same tux. This was never noticed before, because the groomsmen all informed me that when they went to pick up the tuxes, the workers did not pull out any of the colored items, only the basics (pants, shirt, shoes). Plus my husband is color blind, so unfortunately there is no way he would have known. I was horrified and angry, especially after how much we paid for them, but let it go for the day.
While on my honeymoon, my mom called to ask about this. She spoke with a regional manager who was extremely rude and very defensive. Zero customer service skills. She was not sympathetic at all, never once apologized, and even made it seem like it was our fault that they didn’t get the color right. She then said she would call my mom back later when they were less busy but never did. I called when I returned and at least the person in the store was apologetic and refunded some of the money. It was something at least but small consolation for having the wrong color in our wedding pictures forever…
Overall, a bad experience. The lady working there was actually nice and our initial experience was good. I would not recommend it, however, unless you double check everything before you take it home (which is totally ridiculous). If I’m paying around $ 150 for EACH rental, I expect it be correct.

Started off on wrong foot but they came through great. Needed tux for cruise. After I emailed a letter with my issues, the manager worked diligently to make sure I had everything I needed. Service was friendly also. Thank you for the response.

We were using The tux shop for our wedding. There was one person working (this was during prom season) and we waited for over an hour just to pick out what kind of tuxes we wanted. The store was filthy. The display tuxes had dust all over them, a light fixture had fallen which I tripped on twice and the person working had rap music blaring.
The girl that was working seemed like we were inconveniencing her by being there. We ended up going to Factoria which was okay. They were nice however most of our tuxes were messed up by either being the wrong size, shipped to the wrong store or not having our colors right.

I wish it were possible to give a negative star rating. Here’s what happened to us, and after sharing my story, have learned that others have also had horrible service here.
After picking out the tuxedo’s for our wedding, and providing the store «manager» with all of the measurements, we found out just weeks before our wedding that they «lost» our order (I called the store with a question and they couldn’t find my order). We had to re-​order all of the tux’s. The day before our wedding, when we went in to pick up the tux’s, half of our orders were mixed up, i.e. wrong colors, ties instead of bow ties and visa versa, wrong cuff links, no jackets, and so on. They had to do a lot of exchanging with other stores last minute, and the poor guy at the store who got stuck with trying to «fix» our order offered to drive to my house to drop off some of the missing garments after the store closed for the evening. The day of the wedding, all of the orders had not been fixed, but we had to make do with what we had, and get this, had to pay FULL PRICE for their half-​assed service and incomplete order! I wrote a letter to the VP of the store weeks later and never rec’d a response, apology, etc. Will NEVER do business with this store again, nor would I recommend them to anyone who needs to rent a tuxedo… appalling.

Thinking twice to review this since I’d rather review a restaurant. But I thought I should… No wonder I’m the 1^st reviewer here.
I’ll make it short — we waited here for 4.5 hours to be measured. They can’t track names using their computer system. People picking up their tux are losing their patience because they are giving them wrong items. It’s just so disorganized. Totally disappointed — big time. Go to Men’s warehouse instead.