Alfred Angelo Bridal

My Mom and I arrived at the store, and we were treated crappy, plain and simple. The first thing the seamstress states is, «The bra cups will have to show [when sewn into my dress]». Mind you the cups were size C and I am an A or B. The second thing she said was, «There is nothing I can do; the shoulder and waste fits properly». Yes – but my bust does not. My Mom, who has sewn elaborate garments for over 30 years, asked her, «Why not?» The seamstress, who is not really the seamstress but the seamstress’ daughter (the seamstress was absent due to an apparent language barrier which is unprofessional in itself), did not have an answer, even though she is someone familiar with alterations to Alfred Angelo’s bridal gowns. My Mom made suggestions and asked her to please pin it, as well as fix & pin the defect in the front that was not properly tacked down during the sewing of the gown. Anna, said seamstress, pulls out a HUGE safety pin and proceeds to come at the intricate sheer tulle side of my strap. I stopped her and asked if the pin would make a hole, and she assured me not. Well, 30 seconds later when I moved, I heard a rip, and of course, was exclaiming how my dress ripped. There was a hole where she had placed the pin. This was not the worst part, which came later. Anna promptly walked to the cash wrap where the other Alfred Angelo employees were gathered, without excusing herself, and was gone for over 10 minutes. After the long wait, the assistant manager Samantha approached us and said, «We hear you are not satisfied with the quality of the alterations» (which we had never said). What I WAS unhappy about was the fact that I was offered no options for alterations to make my dress fit appropriately, and was told that «bra cups would show» as well as now there was a rip in the strap of my dress. Including, I did not like Anna’s unprofessional and bad attitude. After much discussion, we were told by Anna that «I am not going to be working on the dress» as well as that Alfred Angelo had no other alternative alteration person, and cannot force Anna to do the work, since she is not an Alfred Angelo employee. We were made an alternate appointment on June 3^rd, at my mother’s pleading, when Andrea, the store manager would be «available», which was 9 days away. Again, my wedding is July 2^nd. We were told several times that Samantha, as an assistant, was not «empowered» to make any decisions. Upon arriving June 3^rd, my sales associate Whitney assured me that the dress would be altered, and that they would not have had me come to the store again and try on the dress without intention of altering it. Whitney was delightful, was able to engage my special needs child and provided the only emotional support to me after I was crying during both appointments. Anna refused to alter the dress, a second time, as well as mocked me and my mother during the appointment. «Well if you hadn’t moved your arm like this [insert arm movement gestures]» as well as pointing at my mother «if you hadn’t made me pin the dress», insinuating that the damage to the dress and my demeanor was the reason as to why she would not be «working on the dress». Andrea, the store manager, purportedly empowered to make decisions (which is why we had a second appt), was no help and actually argued with me, the bride, on the sales floor as I was on the pedestal. It was during this time I had my Mom take a second picture of the back of the dress, since I was concerned at how Anna had «repaired» the button loops that were defective. Meaning, Anna had changed the design of the button loops, from elastic to fabric, and reinforced the seam to much thicker and wider than it was originally. These changes were never conveyed or discussed with me until I saw them while trying on the dress in-​store on June 3^rd. Upon review of the newly taken photo, Whitney, my Mom and I noticed that the sheer tulle was tearing away from the reinforced button loop seam. This brings the total to two holes, in a dress that AA employees are refusing to alter, and one I have not worn more than 30 minutes total, nor barely moved in. After going back and looking at the close up photo Jessica took of the back of my dress on May 11^th, I noticed that the hole was present in that photo also, just now, it was twice as large. I think I am most disappointed in the fact that I was promised that my dress would be able to be altered in store at the time of sale, and was never informed about the exclusive contract with a non-​Alfred Angelo employee, or that there is a strict non-​compete clause, which means they are not allowed to supply an alternative alteration when this woman/​company was incapable of performing the alterations of an intricate and fairly new design. I am also disheartened at the poor design of the dress, which is a company defect. It should not be tearing as I stand perfectly still on the pedestal in the bridal area, nor should it have arrived damaged. I have emailed my full review.

My sister is getting married next April in Phoenix. It’s been really hard trying to organize everything from so far away and she has had many set backs. She was able to finalize her desicion regarding bridal party dresses so I booked an appointment to try it on. My experience here was great! My stylist Nina was awesome, personable, friendly and efficient. Tried on the dress and after my husband snapping some photos for my sister, ordered and paid! All in a half an hour. I was so impressed and I know that the ease of this transaction is a weight off my sisters shoulders! So a HUGE Thank You goes out to you guys!

Several things disappointed me about my appointment today. The appearance of the store was dismal. Floors Ew dirty and furniture was falling apart. While the dresses were beautiful my consultant barely spoke to me and did not help ease my nerves. She provided very little feedback and didn’t ask anything about me or my wedding.

Best bridal consultants I’ve met. I feel like a bride trying on dresses. Bought my dress and my bridesmaids dresses here. Only place that had styles I liked, they listened to what I wanted and my girls loved the dress selected. I couldn’t have asked for a better experience.

I came to Alfred Angelo in December 2015 looking for a dress for my wedding in August 2016. My stylist was Paige who was fantastic. She was training another stylist Jessica at that time who also gave me wonderful advises when I was uncertain which dress to pick. During the first appointment, Paige asked me a few questions about my wedding, my budget and my vision about the dress. Then she pulled out a few dresses for me to try on. She was patient and helpful during the whole process. I did narrow the choices down to 2 dresses but I wasn’t ready to commit yet. Paige scheduled a follow-​up appointment for me in the following week. During the second appointment, Paige helped me put on the two dresses I liked from last time and patiently answered all my questions. Jessica was there helping me make up my mind. I finally said yes to one of the dresses on that day with both Paige’s and Jessica’s professional advises. The dress came in a lot earlier than I expected. This gave me plenty of time to make necessary alteration.
I would have given 5 stars instead of 4 if the alteration experience I had there was better. I felt rushed during the alternation appointment. The seamstress pinned my dress for hemming and bustle. When I asked if there was another way of doing the bustle, she said no. I really did not like the bustle style she suggested and I felt disappointed after being told that she couldn’t do any other styles. I was standing there discussing with my bridesmaids. The seamstress just left us there for about 20 minutes without even checking in with us. The next thing was she handed me a bill for the alternation. To my surprise, the costs were at a very high price point. I wouldn’t mind spending a little more money if I could at least get my preferred bustle style. I told the seamstress I wasn’t ready yet and I wanted to try on my dress with the veil that I ordered. The seamstress told me my veil had not arrived yet, but she would check. It turned out another stylist was preparing the veil in the back and she was going to bring it out. In the end, I decided not to do the alternation at Alfred Angelo but found out that there was a $ 25 consultation fee which I was not informed before the appointment. I took my dress to another seamstress who was able to do my preferred bustle style for a much more reasonable price.

Let me start by saying that these ladies are AMAZING…
I had an appointment at another bridal salon just down the street and had the worst experience. My stylist had 2 other appointments besides me. A bride and a party of 6 bridesmaids… The stylist was nice enough but I went alone since I don’t want a million opinions confusing me. She kept stepping away to grab dresses for the other appointments so I sat and waited for her to return. I just felt unimportant and like I was an inconvenience to the other clients (not that my big day isn’t equally as important as theirs). Needless to say I left unsatisfied and flustered.
I saw Alfred Angelo as I was driving by and thought it was worth at least just looking at the styles. When I walked in, the place was packed. They were super busy but the lady at the counter still greeted me with a smile. She asked what I was looking for and asked if I was interested in trying some gowns on. I was not really expecting to and based off how busy they were I didn’t think they had time for me. She said she could get me a room in about 15 minutes and encouraged me to browse through. Shortly after she introduced me to my stylist and got me in a room! My stylist sat with me and seemed truly interested in my wedding plans. She asked a bunch of questions and went to pull my dresses. She brought me 5 beautiful dresses to try on. At this point I figured it might be similar to the previous salon and I kept expecting to hear her say she needed to check on another client. But she didn’t. She helped me in and out of all the dresses, smiled, showed me veils to match my favorites! The manager even stopped by for a quick visit to congratulate me!
I didn’t «say yes to the dress» on Saturday but I did set a time to come back with my mom and sister! Thank you Alfred Angelo for turning a bad first experience into a fun one and for making me feel special!

I came to Alfred Angelo for bridesmaid dresses. I was pleasantly surprised with the amount of options they have and color options! They not only have your typical looking bridesmaid dresses but they also have a Disney line of maid dresses and SEQUINS! I was most impressed with the quality of the fabric at this store compared to their competitor who is located down the street.
The customer service was wonderful, Paige (I think) was incredibly helpful and quick as I was on a time crunch. If I need a party dress… I’m coming back for one of those sequin dresses.

Nina, was wonderful! She was knowledgeable, wonderful to work with and just plain fun. She helped my sister find the perfect wedding dress!

I went to another store, I will say it was a competitor and I left extremely unhappy. I called alfred angelo to see if I could stop by. I told them I lived in a city 20 min away and I wanted to see what they had before heading home. They said that they had available times but offered to stop in and see what they had!
When I walked in, I was greeted right away. I explained that I just got off of the phone with someone and they said to come in and look to see what they had. They asked if I had any examples for what my heart is set on, but again what bride doesn’t. I showed them some examples and that’s when they found my sweet angel Jessica. They showed her a dress and asked her to set me up with a room right away! I was very grateful at that moment! Not only is this a VERY busy time of year for bridal stores but they gave me a fitting room that day!
Jessica was extremely patient and kind. She always asked me how I felt in the dresses I tried on and always connected with other staff members for ideas. It was a whole team effort trying to make all of these brides happy for their special day which was really nice to see. After 6 dresses we finally found the perfect one for me.
Jessica and the store manager were also very helpful with cost explanations and gave me all of my options! Jessica was great at explaining the time that it would take for delivery and alterations, and also explained it to my mom which I am personally grateful for. During wedding planning your mind is every where at one time and so it is very nice to have someone else be told details.
I am pleased to say that this store really cares about each bride AND wants each bride to be happy. I will always refer this place to anyone! It’s nice to still feel taken care of, especially during a very stressful but fun time!
Thank you ladies and Jessica for all of your help!

Went with my daughter to find her wedding dress. Beautiful choices. a bit spendy.
But the best experience was Kiana (sp)our stylist. She was professional, friendly, attentive and patient. 10 stars for her!
Unfortunately the price for the dress was out of our range excluding accessories. But we would recommend this store to anyone.

Brittany was a great stylist. We were in to look at dresses for my mom for my wedding. We went in with the intention of just looking to get an idea of what my mom wanted, and we ended up purchasing the first dress that we had seen both online and in store, as well as my veil. Brittany was very accommodating to my mother, who was using crutches, and very patient with her. There were several walk ins at once (us included) and she did a great job multitasking and making sure everyone she helped was happy.

Please note: I went to Alfred Angelo the first time in Dec. 2014 — looking for a dress for my wedding for Aug 2015 wedding.
My consultant was Ni Ni — and she was FANTASTIC. I cannot say enough good things about her. She was so understanding, very efficient, respected our budget, and I was having a lot of trouble deciding on this or that on dresses (was not ready to purchase or make that decision yet) and she held my hand about it every step of the way for about 2.5−3 hours. They never made me feel pressured, or rushed about making a decision. Ni Ni had fantastic patience. She was also honest with me in such a nice way. She knew exactly how to nicely say «I think the other dress worked better».
Prior to my experience at Alfred Angelo — I had been at David’s Bridal — all they did was make me feel rushed, and pressured, and I was one of 2 brides the consultant had — which made me feel like my business was not important to them — and If I’m going to spend upwards of 1200 dollars on a purchase, I want to know that they appreciate the business.
Back to Alfred Angelo’s– Ni Ni helped me schedule a follow up appointment, after I had narrowed down my choices to 3 dresses, Jasmine and 2 Belle dresses.
Going back in January — I had once again been at Davids Bridal before and found a dress I liked but had no reaction to. I didn’t honestly know if it would be an emotional thing for me — but I wanted to check at Alfred’s one more time before I made my decision. I put on Jasmine and once again liked it, and I put on Belle 2014, and once again, liked it. and I was super anxious that Belle 2015 was just going to be the same.
I walked out of the dressing room, and looked and burst into tears! Ni Ni was so excited and everything — even though I’m sure she helps hundreds of people find their dresses. She really made it feel special. After I said yes to the dress, they brought us some sparkling cider as a congratulations and took as many pictures as we wanted. They made the ordering process easy — told us the dress would be in mid– June (perfect timing) since it was going to be made to order. They scheduled all my alterations appointments, and even accommodated me flying in from out of state for everything.
Ni Ni made sure she helped me every single time– even at my alterations appointments, and the entire staff at Alfred Angelo’s was really fantastic. They made sure my dress was perfect for my wedding and I can’t recommend them enough.
Thanks so much!

I am updating my last review because of my experience with Brittany and the care that she took to make sure my wedding dress was perfect.
Brittany took special care to make sure that my fitting and size was correct and that the dress that she ordered for me was perfect. She cared about giving me the best experience and making sure that my dress fit correctly.
I want to make sure that everyone knows that this salon still puts out the most beautiful dresses I’ve ever seen and that their consultants still take care to make sure brides have the best experience with them. Because of Brittany’s care I am more than happy to forgive my previous experiences at the salon.
Just make sure that when you go for your first appointment, and if you’ve found your dress, to make sure and ask all the right questions; make sure that your measurements are correct with their size chart, ask about the stretchiness of the fabrics and ask how that may effect the sample that you are trying on, and always make sure to get the bigger size if you are between two.

I seriously hate saying this but when it comes to something like a wedding your not saving money, time or stress by going to big box stores like this. Smaller bridal boutiques cost the same and they have better knowledgeable staff and they actually care.
I didn’t by my bridal gown there (thank goodness) but I wanted to get my bridesmaids affordable dresses close to home. And #1 they cost the same at BHLDN but i figured that the girls can make payments so it wasn’t a big deal.
The big deal came from group number two (4 girls) after that they call to order their dresses and NONE of the their info was entered in the database. So why did they get measured and fill out the customer information?
Then some of sizes the girls ordered given the directions and recommendations based off of what the gal working said, turns out they are way to small. Now the alterations is a kicker. They «fixed the gap» aka now the ONLY way one of my bm can wear the dress is if she goes braless. On top of that the altered the straps so now it’s leaving marks on her and their solution «sorry we can’t fix it, here’s a refund for the mess up» and it’s 1 week before the wedding. Ughhhh.
Bottom line, don’t waste your time and go to a smaller mom and pop shop because they care enough to actually know what they are doing. I have had plenty of pleasant experiences elsewhere as a bridesmaid and I’m mortified and sad I had to put me and my girls through this. Never again.

They helped me find THE perfect dress! Even after trying on 15+ different dresses in 3 different appointments, the staff was patient and helpful! Thank you for making this bride as happy as can be! Loved my dress so much I didn’t want to ever take it off! #WeSaidIDoInMalibu

My maid of honor had the WORST experience here. She was in another friends wedding and they purchased their dresses from Alfred Angelo. She ordered hers the same day I ordered my wedding dress. She paid for rush due to timing concerns. 2 months later my dress already arrived and when I picked it up the sales girl mentioned I was lucky, as they had been having to notify a lot of people about delayed items. I called my friend that evening and asked about her dress. She still had not heard anything but was too busy to call. Finally a week later and 2 weeks before our friends wedding I finally forced her to take 2 minutes and call. When she called she was told they had her dress.. they had had it for OVER A MONTH! Apparently they had been dialing the wrong phone number, which makes NO SENSE since the number on her receipt is correct.. sooooo, where were they reading the number from? ??
That week when she picks up her dress it doesn’t fit. Like, not even remotely close to zipping up! Then they have the audacity to try and charge her an arm and a leg for rush alterations when someone there CLEARLY screwed up because she didn’t gain 30 pounds in just over 2 months!
She ended up taking the dress home as is and sewing in a corset back by herself just so it would fit!
Completely disappointed in how they handle bridal parties there. If it were not for the fact that I had a 4 star experience myself this would be a one star. Needless to say I would NEVER recommend that anyone get their bridesmaid dresses here.

I had a truly excellent experience here. My sales person, Marina I believe?, was so helpful and knowledgable. She was careful to choose dresses that were in my budget and also totally my style. All of the dresses I tried on were around $ 1000 and they all looked lovely and quality. In the end, there were four that I was having a very hard time choosing between.
No, this isn’t as cute or fancy as some boutique bridal shops. But, they made me super comfortable and had so many excellent options. I will probably order my dress from here!

Ghetto place.
We originally thought it would be somewhere you would get champagne when your entered.
Hajaha! Boy was I wrong.
We had half an hour to check out dresses. When the minute was up, we had to be out and the next group came in.
Finding exactly what you want takes time and help from the staff.
No one really knew what they had or what colors you could get.
They also had little to none of the colors we were looking for, even a sample of ANY dress in that color.
Go to Bellevue Bridal Boutique. Much better.
Stay away! Ick

My fiancé and I took a trip here with a couple girls in our wedding party so we could pick out what dress we wanted them to wear for our wedding. It was both of our first experiences in a dress shop for obvious reasons but it was far from what we would ever think.
The lady we worked with was very very nice, but didn’t seem to have much knowledge about any of the dresses. We showed pictures of what we wanted and were given dresses that were completely opposite to have the girls try on.
It was extremely crowded in there and felt rushed the entire time.
When buying 6 dresses from there — we’d like to take time in picking out a good dress (not 5 hours but definitely not 30 minutes).
The selection of the kind of dress we wanted was very limited and they didn’t even have the color of interest in any long version.
If you’re open to different designs maybe they will have what you are looking for — we ended up going to Bellevue Bridal Boutique and found exactly what we were looking for in a much more professional environment that was much much more into helping us find the perfect match. It was the same price as well.

(A Novice Bridesmaid’s Review)
My bride picked this label for her bridesmaids’ dresses and I’m glad she did! Since most of us live in different states, we couldn’t go dress shopping together, but were all able to get in to Alfred Angelo boutiques to try on dresses. They have a great variety of colors and styles to fit all body types. The prices pretty reasonable as far as I can tell, averaging around $ 150. Although they don’t have samples in every color, style, and size combination, they had multiple sizes of each style to get the right fit. Plus, all of their strapless styles come with optional spaghetti straps — BIG PLUS for indecisive people and well-​endowed ladies
I booked my appointment online (love this feature!) through their website. I showed up about 10 minutes late for my appointment but was accommodated. I worked with Nini, who is fabulous and was on hand to offer tips and suggestions — I ended up picking the dress she chose for me even though I had come in with about 5 others in mind!
I couldn’t place my order yet because I needed to get the bride’s opinion. Instead, Nini made a profile in their system with my info, my favorite styles, size, color, etc., so that calling back to order would be a breeze.
I forgot to ask about alterations before I left so I emailed the store to make sure that the dress would arrive in time so I didn’t have to pay a rush fee for alterations. The store manager Andrea replied within a couple hours — much faster than I was hoping for!
When I finally called to place my order, it was a breeze, thanks to Nini’s pre-​made profile and to Jason, who took the call.
Bottom line: Everyone I encountered here gave excellent customer service and I’d highly recommend them for anyone shopping for bridesmaid dresses!
Tip: Before you shop, check the Alfred Angelo website to see if there are any sales/​promotions going on!