Shane Co.

I just went in to Shane Co. last week to try on wedding bands with my fiancé. He also purchased my engagement ring there after several of his friends recommended Shane Co. What really sold my experience there was the outstanding customer service. Jami, the associate who helped us, was quick to approach us upon walking in and was very helpful and patient. I wouldn’t consider myself an easy customer, in fact, I came in with little idea of what I wanted in a wedding band, except that I wanted something «different». She helped bring together my mismatched ideas and suggested the perfect band. Both my fiancé and I had a great experience and would recommend Shane Co. to anyone looking for fine jewelry.

Are 10 stars available? What an amazing experience! My husband and I were married in May with his grandmothers rings and the intentions of getting our own rings a little later. We had used a previous jeweler for years and after a recent terrible experience involving a previous purchase we decided it was time to find a new jeweler. After doing some research and hearing from friends and family (my little brother just asked his girlfriend to marry him and went to Shane Co) we decided to visit Shane Co and it was the best decision we could have made! Upon arriving we were warmly greeted by Vanessa who ushered us smoothly through the process of «building» my ring. I was nervous going into Shane Co based of my previous experience at our former jeweler but those nerves quickly diminished with Vanessa. She was completely on the same page with me and knew what I wanted even though I couldn’t quite vocalize it. She was patient and showed us so many options never rushing, making assumptions or attempting to up sell us. We actually had fun and learned a lot! On top of our wonderful experience creating my perfect ring the personnel at Shane Co were able to replace my earring back that had broken from my previous purchase at our old jeweler for a ¼ of what they quoted us and far better customer service. It feels so amazing knowing we have a new jeweler I feel excited and comfortable visiting and can always count on! You simply can not beat the warranty they offer and the customer service is truly unmatched. Thank you Vanessa and everyone else at Shane Co for being the amazing at what you do!

I tried all the chains, and Shane Co. stood out like a diamond in the rough.
Vanessa provided an excellent sales experience. She was so sweet and gentle with my somewhat fickle and rather indecisive purchasing habits, and built great rapport with me. She helped me through my decision in a methodical manner, and spent over an hour with me. Instead of telling me what I should buy and why, she took the time to let me choose it myself.
When it came to choosing a stone, she was similarly informative and personal. Instead of getting a lecture on C-​words and why I should spend more, she got my general range and requests and provided me with several options and took the time to demonstrate the «character» of each stone.
I don’t give many 5-​star reviews, but Vanessa was a saint. She took what the chain stores made awkward and turned it into a fun and rewarding experience. Thank you Vanessa and Shane Co!

This review is a couple days late but I will never buy jewelry at any other store now that I have seen what Shane company has to offer. The first time I went in, we found a couple rings I loved (looking for a new wedding ring) and she was explaining the fantastic coverage they offer to cover the ring (all inclusive in the price) and then suggested I go to a few other jewelry stores and shop around, also check out how much their warranties are. I’m so glad I did, I came back to Shane company the very next day to buy mine. Great in house payment program, making payments until the ring is paid off. And i had to have mine re/​done and re/​sized a couple different times, but they were so gracious about it and insisted they wanted to get it right, I LOVE my ring and I’m SO glad I went to Shane Co!

I have referred several friends and family to Shane Company over the years. I started going there because my mom had been a customer for years. I’ve spent quite of bit of money at the Shane Company. Never for myself, until recently, as I had exclusively used them for jewelry purchases for others. Staff had always been helpful, friendly, and I have never felt them to be pushy like I’ve seen at other places. Overall, I had always been very satisfied with my experiences. Until recently.
I bought a beautiful (and expensive) ring for my fiancé earlier this year, which she loves. I also bought one for myself. Being a simple person, I did not need flash with my ring. I picked a simple ring (basic platinum or titanium, I don’t remember) for $ 195. The sales person was very helpful during this process, as they have always been in the past. One of my only concerns when purchasing my ring was the need to potentially re-​size or replace it. As I understood it from the person who helped me, the one I bought could not be re-​sized. This was concerning to me if my weight ever fluctuates. The sales person informed me that I could trade the ring in at any time towards the cost of another ring, if I wanted a different size or ring. I would have the $ 195 value towards an upgraded ring. That sounded pretty good to me. I decided to buy it.
Several months later, I highly recommended my Best Man to try Shane Company, as he is planning to propose to his girlfriend soon. We went there together about a month ago so he could start the search for her ring and browse different styles. While I was there, I went back to the check-​out /​admin reception area to verify how much I spent on my ring since I was planning on upgrading.
I have been wearing my ring since I bought it (wedding is December 4^th) and have found two issues with it. The first is that it has scratches all over it. At this point, it looks like brushed nickel instead of the smooth finish it had at purchase. The ring also scratches off onto my coffee mugs, leaving permanent marks. The second problem is that I purchased a size too large. Definitely my fault. I should have realized it was too big, but I was concerned with going too small. With my wedding coming up, I wanted it to fit well and look good. Not be too large and scratched all over. I decided I would upgrade before the wedding. The woman looked my account up and confirmed how much I spent. I informed her of the issues and that I planned to upgrade. I confirmed with her that I would have that much money in value towards an upgrade. I didn’t look to upgrade that day. We went back later to look, since that day was for my Best Man to shop.
This is when everything, unfortunately, got worse. Upon attempting to trade my ring out to upgrade, we were informed that my ring could not be upgraded/​traded in because it cannot be melted down. This was surprising. No one had informed me of this at any time in the past. I was told the opposite, actually, on two occasions (at purchase and recently). I can completely understand this policy. It makes sense if they cannot reuse the ring or material. My issue is that it is contradictory to what I was previously told. I never would have bought that ring if I knew it had zero future value and could not be re-​sized. The problem then, in my opinion, got worse. The new salesperson who informed us that we could not trade the ring in accused me, in a professional way, of misunderstanding this policy during the purchasing process. No, we did not misunderstand. We were misinformed. Accidentally, I assume. I am extremely disappointed. Considering they sell themselves to their customers about their high quality products and excellent customer service, I am very disappointed they were unwilling to make this situation right. Especially when the price point, comparatively to other products, is extremely low at $ 195. They refused to make it right.
Now, my fiancé and I are looking elsewhere for a ring. I am not satisfied with the one that I bought from the Shane Company and they were unwilling to resolve the situation. I will not be returning to Shane Company again, nor will I refer them to others. In fact, I will do the opposite.
In my opinion, a company is only as good as their word. If I can’t trust them or at least trust them to make it right, then I have no interest in returning.
Before ending the review, I do want to be clear and fair to them regarding the ring’s scratches. I was not told that the ring was scratch-​free or scratch-​resistant. I should have asked, but I did not think of it. I never would have thought a ring would scratch like that. Regardless of this, I would imagine customer satisfaction and product quality concerns would be taken into strong consideration when I attempt to trade or upgrade.
I have a very sour taste in my mouth. Very frustrating.

Ever since I was a little girl I’ve been hearing Tom Shane in his velvety smooth voice tell me to get my ring from his company. I’ve know the directions, hours, everything I needed and this past summer we finally went (twice) to pick out and then purchase my engagement ring. Both times we were immediately greeted and helped but never rushed even when we came in close to closing time. The website is easy to use and their service was quick and painless. I reccomend this company to anyone looking to buy jewelry, not just bridal and I thought they were worth the drive from Salmon Creek Washington.

I worked with Paige Retter. She was amazing!!! She was the sweetest thing in the world. Her patience was second to none. I can sometimes be very indecisive and that can make things difficult, but she worked with me until I found the perfect ring. Her knowledge and skilled service obviously highlighted her skills as a sales woman, but not once did I feel pushed. I truly feel that she wanted help me find the ring that I couldn’t live without.
Thank you so much Paige. You deserve all the customers in the world!

After dealing with Shane Co. quite a few times, I now feel pretty loyal to them. My now-​husband and I first went to see them when we just beginning to look at engagement rings for ideas. They were very helpful, not pushy, very patient and educated us on the 4 C’s. They also have a huge variety of engagement rings. We got some ideas, and they put the styles we liked in the computer for the future.
Fast forward some months later, my then-​boyfriend went in to pick out a ring. He said they were helpful and patient when it came time for him to pick out a diamond, and they showed him a wide variety of options in his budget — they didn’t try to push him to spend more money like other jewelry places. He picked out a setting, diamond and a few days later picked it up and it turned out perfect!
We of course went back there to pick out our wedding bands — and had the same great experience. Patience, knowledge, variety and not pushy. We picked out a wedding band for my husband that needed to be sized up. The sales associate told us that this particular ring should be able to be sized up, but she couldn’t say for sure because of some of the material on the ring. We decided to purchase it and see what happened.
A couple days later Shane Co called and told us that the ring in fact wasn’t able to be sized up — they tried and it broke because it thinned out too much because of the material. While we were disappointed, we were able to pick out another ring and get it just in time for the wedding!
It is so refreshing to go to a jewelry store and not have to be armed with excuses as to why you aren’t going to buy right then and there. Shane Co will be the first place I go to for any jewelry in the future.

We recently got my engagement ring here. We’ve been together for 7 years in July, and so now we were going to make it more official. I decided to go to check out a couple of places before my fiancée and I went and look. So the day before I went with my friend to Helzberg and checked out what they had. I was so anxious and indecisive, couldn’t figure out what I really liked. We decided to go to Shane Co just to see what they had. I was pretty sure that I would get my engagement ring at La Rog because they are local and that is exactly what my fiancée wanted, he didn’t want a bunch of mark up from the chains.
We went to Shane Co and I really can’t remember for sure how I got to the ring I did. But I found this halo ring section and really liked it. Also the salesperson was super nice to provide us with water during the hot day, we really needed it! At the time, she couldn’t find a white gold setting I wanted, so I tried the yellow and rose gold setting. I actually started to like the rose gold. Anyway, we went through multiple shapes and somehow we got to the point to having a circle diamond to a cushion setting.
At first, I really had a hard time with the settings and stones being separate, didn’t think I could really completely picture the finished product. But I got used to it and looking back, I like that model.
After reviewing everything, my friend and I left with a pamphlet and details on their warranty and what I looked at. The next day, my fiancée and I went to La Rog and all of their rings were fake and complete. I didn’t really see anything I liked 100% and I kept thinking about the service and selection at Shane Co. So my fiancée and I left La Rog and went over to Shane Co.
At Shane Co, I showed my fiancée what I liked and he liked everything but the rose gold (he liked white gold more), but we selected the setting. Then the salesperson was nice enough to allow us to sit somewhere and review diamonds for the setting. I personally didn’t care much about the details of the diamond, so I left that up to my fiancée. The salesperson was super nice about his constant back and forth on the diamonds. We purchased on a Sunday afternoon and it was ready to pick up Tuesday! La Rog would have taken a while, which for us, wouldn’t have worked. We purchased the ring two weeks before he was going to proposal.

I took my wife’s ring in to be repaired July 3^rd and it was done July 7^th ! What a great store and very friendly people ! We will be back !

Every time we come in we are instantly greeted and served. It only takes a few minutes for them to clean my ring and the workers here seem very friendly. I also like their coffee machine in the front of the shop! The store is very clean and spacious. My fiancé bought my engagement ring here. Since I have freakishly small hands and fingers, I had to get the ring resized three times without any issues. Out of the whole shop, they only have about four cases for men’s rings though

Came in to pick out an engagement ring with my soon to be fiancé. The staff at Shane Co. was very welcoming and friendly. Vanessa was very patient in helping me pick out a setting I liked. Then when it was time to choose the diamond she was very knowledgable and taught us a lot about selecting the perfect diamond.
This was a big change from other jewelry stores. I’ve been sort of looking to see what styles I liked and none of the other associates have been as helpful as Vanessa was. She made me feel comfortable and I never felt rushed or pressured.

This review is 2 months over due. I was not looking forward to the engagement ring process because selecting the right ring seemed intimidating and I feared car salesmen like tactics I had experienced at other chain jewelry stores. I decided to give Shane Co. a try after listening to their annoying radio ads on SiriusXM. They said they had the largest selection. A selection greater than all the other jewelry chains combined they claimed. After sticking my head in a few stores at the mall, Shane Co. definitely did not disappoint. When I walked in to Shane Co. I was blown away by how many rings I had to choose from. I also liked the way I was greeted, the way the store smelled and appeared, and I enjoyed the employee’s hospitality. The sales people are polite, professional, friendly, and most importantly, not pushy, since they claim they do not work on commission.
I initially went to the store by myself and was going to attempt to select the perfect ring amongst the dozens, if not hundreds of engagement rings to pick from. I was overwhelmed! Luckily I had Chad Holton helping me. He showed me a few rings, but then seeing my frustration made me a great suggestion. He said I should pick out a stone and then have it coupled with a temporary setting ring. I could bring that ring and my fiancé back to the store after I proposed and we could pick out a ring that we, but especially my fiancé would love. So, Chad educated me on the right diamond size and clarity to fit my budget and away I went.
Fast forward a couple of weeks and after a quick trip to Hawaii, my fiancé and I returned to Shane Co. I introduced my now fiancé to Chad Holton and he again patiently explained the differences in the various rings and diamonds to her. He also diligently and pain stakingly showed my fiancé more than a dozen rings until she found the perfect one. Once my fiancé was happy with her choice, Chad, and with the help of Brian the jeweler, rushed our order through so we could have the diamond set and ring sized before the end of the day. This was important to us because of the distance Shane Co was to our house and mostly because my fiancé and I work different schedules. It was a Wednesday and had Chad and Brian not gone out of their ways for us my new fiancé (my very excited and happy fiancé) would have been ring-​less for another week! Thanks Chad and thanks Brian once again. We’ll definitely be back!

My soon-​to-​be husband presented me with a custom engagement ring last summer. (I know, he’s a Champ!) The ring demands a custom-​made wedding band and we needed a nice ring for him that looks ‘artsy’. After the ridiculous pricing and lack of direction of some jewelry designers, we decided to stop in the Shane Company.
We were immediately greeted by an upbeat sales clerk who was awesome and un-​snobby. She showed us some great rings for my soon-​to-​be Boss and had a design made up by their lab in no time. Both at very reasonable prices, I might add.
We left with his ring and my new band was ready in less than two weeks. When we picked it up, the staff that runs that department were also awesome.
This place is squared away in their business model, the staff are all great and eager to help. They offer water. Wine would be better, but we have to start somewhere!

Love all the love you all have to offer from the minute I walked in to the last step out those doors. …
Max was AWESOME! Thx for my upgrade when wasn’t expecting that at all :) Happy camper right here!
Allison and Karen for the new appraisal’s and wonderful cust svc from start to end, once again hands down. .
It’s been 9yrs since my fabulous welder of a husband designed my ring and Shane Co Fabricated. .
I love my ring and going to see Shane Co every 6mons!
Keep on keeping on and making ppl happy and shine!
Your team is truly awesome with their happy go lucky attitudes and always ready to help someone’s dreams become reality
THX!

I bought my engagement ring here and the reason I give them five stars is this: three different CUSTOMERS told me I was in the right spot while I was there.
The low pressure sale, the fact that I told Chad my rep a budget and he worked exactly in it. The fact that NO ONE tried to offer me credit to buy more than I could afford. The energy in this place being so positive and comfortable… all good reasons for a four star rating…
But to have customers in the store feel inclined to let me know how great of a place it was… that is 5 stars.
For the record she said yes and we were able to return and exchange the ring for something my fiancé likes… unfortunately no jewelry store or anyone else can teach this oaf what «style» is.

We worked with Ben at the shane co. I picked out a diamond with Ben and had no pressure at all when choosing the diamond that I wanted. After proposing and seeing the misfit with the halo band we brought the ring in to look at a few other stones to make the stone fit perfectly with the band. The entire process was pain free and we were never once made felt like we were an inconvenience to the company. Kudos to you Ben and also the entire Shane Co. Team! We will be repeat customers.

The service at Shane Co. Is great as long as you can get some service. It’s never more than a 10 – 15 minute wait, which isn’t that long, but it does get a bit boring walking around looking at jewelry you have no intention of buying when you are really there for just one thing.
The staff is always really friendly. It’s something I love about this place. Their website is an awesome way to shop before you try things on.
I love their warranties on engagement and wedding rings. The jewelry is a bit pricier than other places but I feel like you are paying for the quality, service, and awesome warranty all wrapped up into one price.
I doubt I would ever buy from somewhere else ever again.

Experience at Shane Company was very nice. Came here to get my wedding band for my upcoming wedding. I decided that I just wanted a simply gold band and thought Shane Co. would be the best place to get it. We walked in and were surprised by the huge space that this store has. They really make you feel like you’re special and that this is an important experience for you.
We were greeted by a woman who looked like she had been doing this for a long time. She did a good job of explaining the difference between the regular rings and the comfort fit, how the sizing worked, and offered good advice. She cleaned my fiancé’s ring while we looked for mine too. Shane is nice because you get a lifetime warranty on the ring, can come in and have it cleaned anytime, and resized if your fingers get fat. I wanted to resize mine just a hair, and 2 days later, it was ready.

Amazing selection of engagement rings with NON-​pushy sales people! They DON’T charge you for your warranty, like everybody else does. They even have lay-​a-​way. Go here for a wonderful experience and selection. Our sales lady is Amanda. Very knowledgable and helpful. She even had a GREAT poker face when I drug my man back to show him the ring I wanted (again). Little did I know, he’d already purchased it from her! I had NO idea!
Amazing selection! FABULOUS customer service. We highly recommend it.