Macy’s

Went to the Estee Lauder counter yesterday and was impressed with the excellent customer service I received from Barbara and Armenia. They acknowledged me right away even though they were both busy, then spent a lot of time helping determine what products would work best for me. I also witnessed the expert and courteous service they provided to other customers while I was there.
Today I am thrilled with the products I bought and plan to return soon.

Two stars off because it’s always in shambles and sometimes the employees are very unhelpful. Three stars because it’s a decent store and I can usually find a good buy!

If you are getting married go see Phyllis for your wedding registry. She was the kindest and most knowledgable person! She took time to sit with us and answer all questions. She gave us helpful tips and recommendations. We had no clue what we were doing so we were very thankful for all the help.

The greatest Macy’s on the planet. I went Christmas shopping at this location and loved it. Really good deals and great brands. My advice, go to Macy’s in Thousand Oaks over the Pacific View mall.

These people are incompetent from top to bottom. My wife bought an expensive watch and they were kind enough to put it on a plan where she could pay it off in 1 year. Very thoughtful of them.
So far they have charged her 3 times for the watch and she is no longer able to use her Macy’s card for purchases. She spent an hour today on the phone to get it straightened out (this has been going on for 1 month). They told her it would be another 2 days (not holding my breathe) before she could use her card again.
Really Macy’s? No wonder people are flocking to other stores.

This Macys has the best selection of Free People clothing. Maybe even a better selection than the Free People store, and they always have sales on their clothes. I came here on Black Friday, and bought 3 garments that would have been over $ 250, and I only spent $ 130! It was such a great savings! Nordstrom nor the Free People store cannot compete!

RETAIL TRICKERY
ok… I don’t shop much, was looking at a pair of pants on sale at Macys, It looked strange that all the tags had stickers on them… I saw one that did not have a sticker. WTF Macys raised the price from 125.00 to 175.00 and put 40% off… That’s Not a Deal! #Macys

BLACK FRIDAY SALE IS A SHAM! Went to Macy’s to get a hat but it was not on sale on black Friday and the store would not give me a discount so we went to the hat shop at the mall and got 20% off.

I actually really like this Macys! Not sure why there are so many bad reviews. I mean, it’s a department store, with department store prices and sales, so there aren’t any real surprises? Maybe sometimes the sales racks get a little crowded, but the makeup counters are well maintained, and the staff are nice. They have a great selection of dresses and work attire. More fitting rooms would be nice but otherwise, this is a standard Macy’s.

One star if you ever attempt to get an associate on the phone to inquire about buying a new mattress. They lose. Went elsewhere. I made the attempt a half dozen times. Even customer service said they would stay on the line with me until someone came on. Pfft. Customer service didn’t. They left me hanging too.

Macy’s, please, please display less items, clothing in particular. It is not necessary to display a dozen of the same dress. The racks and isles are so compact, shopping is just awful. Makes me want to leave and run to Nordstrom. Which I Normally do. Customer service is non-​existent at Macy’s.
If you are in a changing room and need another size… get dressed and go look for it. Cuz no one will check on you and your needs.
Too bad.

Wow this store was a mess. I normally except high standards and I know it’s not Nordstrom but Walmart is better kept up than this store. I couldn’t really find anything and the prices were high considering what a mess it was. Totally disappointed.

Why do I feel customer service has gone down the toilet? The one place where you’d expect to be swarmed by costumer service is by the toiletries and perfume area. But instead I walk around several times perusing and three customer service reps continue their conversation about who knows what without ever batting an eye. Perhaps it’s cause I’m in my lazy Sunday wardrobe. I almost want to buy something frivolous there with the only customer service rep who seems to be working aiding customers in their purchases. I guess I’ll use Amazon.

Not a bad deal, especially if you visit during their ‘1 day sales event’. I visited on 6÷20÷15 to purchase work shirts and slacks. I found the store to be clean and well organized. The staff was helpful and pointed me in the right direction. Their prices were reduced, and in addition to a coupon, I saved about $ 150. Pretty nice deal.
TIPS:
–Check your local newspaper for sales before going shopping. It may be well worth it to wait.
–Save an additional 10% when you put the balance on your Macy’s credit car account
–Store closes at 9 p.m. daily (except Sunday).

I use to shop here frequently especially in the shoe department. After about a year i went to to find shoes for a wedding im attending and the service sure has gone down. The male associate working seem to dislike his job and had no sense of customer service. I asked for two shoes in two different sizes and brought me 1 pair in a smaller size and said that’s all they have. When i asked him to check in other stores he said «ok» walked away and that was all of him. After a few minutes of his dissappearance my friend and i walked to the register with the shoes i wanted. The indian woman at the register was not friendly and said wasn’t someone else helping you? Asked if the shoes in the box were mine? Umm really? She looked up the shoes and no luck my friend asked if there were any in the warehouse she said yes 1 pair and stared at us till we walked away. Never once offered to have them shipped… which i know macys does do that since i use to work for the comp. Anyways after my experience there i ordered the shoes off the designers website for a much better rate (with shipping!). Moral of the story: shop online.
Side note i hate giving this store one star based on this department because the many times ive shopped cosmetics and fragrance my experience has always been positive. But my visit to the shoe department yesterday left a bad taste in my mouth.

Browsing in the makeup department before getting my nails refill. Pretty organized and lots of stuffs on sale but I think they need better sales associates…

The worst service in the shoe department. The one guy working was talking to a friend and was so annoyed I asked a question. And then he had no idea what he was doing. We got the shoe on the floor but when we asked more questions he stared at us like he was high.

If I were reviewing the Men’s and Home store, they would get four stars, and if I were reviewing the Women’s store they would get between 1 and 2 stars — hence my 3 star average.
Shopping in the Men’s store is always a pleasure, although they could do with more cashiers no matter what day or time we shop there. However, when you do find a cashier they are usually very helpful and will often find a coupon you can use for your purchase. Recently bought luggage from this store and had to walk all around the store to find a cashier, eventually finding one over in the kitchen department. He had a line and told us this was only his second or third day working there. You would not have known since he was polite, courteous and apologized for the wait. We had a coupon on our phone which we wanted to try, and although he said it would be unlikely to work on this item, he was willing to try it and it did work so I am glad he gave it a try.
Experiences shopping at the Women’s store could not be more different. Whenever I check out they constantly ask me to open a Macy’s card and refuse to give up, to the point where I will only shop there now if I really can’t find an item somewhere else. I recently experienced a cashier asking me no less than three more times to open a Macy’s card, after I had politely declined the first time. I understand they need to try to get as many people signed up for their store card as possible, but I wonder if they realize that some, like me, will avoid shopping there because of this pressure to sign up for something they don’t want.

Stopped here on my way home to purchase some make up and the girls behind the counters seemed more interested in chatting. among themselves than acknowledging the shopping customers. One girl spent the time I was nearby applying the new purple lip gloss that she’d just unpacked. They were out of an eye shadow palette I wanted, and though the girl that checked me out was very sweet, when she asked me if I’d found everything okay, I wanted to ask… Seriously?
I am giving the extra third star for the other department upstairs that gave great customer service.

On January 2^nd, I chatted with Jevi M. on Macy’
inquiring about their «pick up in-​store» option. This option meant there would be no shipping costs. She informed me that this option was not available at Thousand Oaks, but she would be «more than willing to take care of [my] shipping fee as a gesture of goodwill.» She told me to «finish the transaction and provide me the order number afterwards for [her] to waive the shipping fee.» Once I placed the order, she told me she «already processed a price adjustment for [me.]» She said I could «see the changes [she] made» by tracking my order number online. When I informed her that the shipping waiver did not show, she told me that it would show «within the next 24 hours.»
On January 4^th, the shipping had not been waived. I chatted with Jeremy G. who said that, «the agent you spoke to wasn’t able to adjust the shipping fee due to the status of the order but the order has already been forwarded to one of our supervisor’s for a price adjustment. Please allow us within 24 hours to have this resolved.»
On January 5^th, the shipping still had not been waived. I chatted with Jerry E. who said «the refund for the shipping charge will take within 7 – 10 business days, not 24 – 48 hours.» He said there was no way for Macy’s to just charge me the correct price without the shipping charge. I explained how I was a bit concerned since every time I chatted with them, they would tell me a different answer. I asked him to delay shipping the shoe until the refund went through since I only ordered the shoes when they said they would waive the shipping fee. He could not do that and said, «nothing to worry it will be processed.»
On January 16^th, 10 business days later, the shipping charge still had not been waived. I chatted with Dawn who said it would not post until January 19^th. When I reminded her that the 19^th was Martin Luther King Jr. Day and asked if that was a business day, she confirmed the waiver would post later. She said she could not see any past documentation besides the conversation on the 5^th with Jerry and thus it would be 10 business days after the 5^th. When I asked if I could return the shoes in the store and have them refund me the full amount, she said that was not the policy because stores did not refund shipping. I expressed how this was a special case in that I was never to be charged shipping anyway. She said it would be up to the store. Then our chat crashed.
I logged back on and spoke with April. She explained that the 5^th did not count as a business day, thus it would be refunded on the 19^th. I explained again how the 19^th was Martin Luther King Jr. Day. She confirmed it would be posted on the 20^th. She also explained that it was 10 days from the 5^th because although she could see the past conversations, those representatives could not submit the shipping request and only Jerry on the 5^th could. Thus, my conversations with Jevi and Jeremy were moot and useless. She said I could process the refund in stores but that «they don’t have the authority to refund the [shipping] amount.»
On the 20^th, the refund was still not posted. I disputed the charge with Citibank who said they would refund the amount immediately.
This is why I do not shop with Macy’s. They offered me a shipping waiver on their own accord. Then, never refunded me this charge. It was a waste of time chatting with five different people who all gave me different answers. I will never shop at Macy’s again.