Grease Monkey

This place is AWESOME GREAT SERVICE FRIENDLY BUNCH OF GUYS. I’ve been taking all my vehicles to them for years and have a lot of friends and family take there vehicle’s there too. They don’t bullshit or try and squeeze every cent out of you. Damien, Jeremiah and the rest of the guys are great make you feel comfortable and that you can trust them. I recently had work done and I was very satisfied. There are many Grease monkeys but try this one because they go above and beyond to make sure customer is happy. Thanks guys keep up the good work. Thanks… your customer Natalia.

We used to take our cars to this location to get our oil changed as well as use their car wash. We noticed shortly after using the car wash on one occasion, that on our newest vehicle it looked as though the wheels themselves had scratch marks all over them. We weren’t sure at the time what might have done it, so we continued using the car wash. After another couple of weeks we noticed it on one of our other cars and started tracking where we had been with both vehicles. Around this time my mother had noticed that the same scratch marks were on her wheels as well, and the only common denominator was the car wash at this 104^th and Colorado location. My mom brought it up to the manager of the store shortly after we had come to this conclusion and he mentioned to her that it was more than likely «from a raccoon». I don’t believe this is a common occurrence with the breed of raccoon’s in this area… or anywhere, for that matter… so we didn’t believe this theory that this very intelligent man had come up with. So my husband went in to get his oil changed recently and mentioned this to the manager again, and upon letting him know that the pressure for the wheel wash might be a little high, the manager decided to argue with him. He didn’t feel the raccoon argument had merit the first time, I guess, because he didn’t use it the second time, just denied this water pressure theory away. My husband has worked on and been around cars his entire life and we were just letting them know of this issue and that we didn’t appreciate the dismissive attitude to my mother, as our belief was that he thought she was an idiot of sorts. To our dismay, he would not acknowledge this and argued with my husband, loudly, in front of other customers. I am not sure what customer service means to this location or this manager, but to us, that isn’t it. I am letting anyone know that might be looking through these of this situation and I’m letting the owner know that this is how his establishment is being run. We aren’t looking for compensation, just acknowledgement and an apology. From this point forward we will be using the car wash located at 100^th and Washington as they always very accommodating, do a great job and are cheaper.

My boyfriend brought in my car to have a routine oil change and with that routine oil change, there is always the «you need a new air filter» talk. My boyfriend denied the service, but was charged with it. Since we were trying the place out, he wondered why it was $ 70, but didn’t check. I know, shame on him for not checking. When I called about it, being almost 6, I spoke with the manager and felt like I was imposing on him for calling close to 6 because he just shut his system down. He requested I bring the vehicle back to check if it was a new air filter, but was never offered an apology for being charged for it AFTER we declined service. We checked, it is a new filter, however, the attitude toward me and the lack of listening has soured my experience here. I won’t be bringing it back and will be calling it a wash as for the air filter. This star is more for customer service experience. It’s a shame, every other Grease Monkey I’ve had superb experiences.

Always treated with respect, and as a woman, that is hard to find at places like these. They never try to sell me unnecessary junk — in fact — I went there for 3 different oil changes and they said my air filter was STILL good and did not need to be replaced! Unheard of in my experience. I went there last night because my car was making a crazy noise, they found a random obstruction in the AC motor and explained everything in layman’s terms. Besides that, the guys who work there actually seem happy and are super friendly. It’s refreshing.
This place is great, keep it up and thanks for the friendly service.
Also — I am only referring to this location. I have not had this type of excellent service at other GM locations.

I recently went to this location. I’ll tell you what it will be my last time. The last few times they’ve wanted me to get this or that done extra but when I go to the one on 120^th and Colorado they don’t say the same thing. First thing I went to this location to get a radiator flush and they said they don’t do my kind of car. I think it was because I showed up 40 minutes before closing so I drove up to the one in 120^th they did it no problem. Then a couple of months later I take my wife’s car in and they tell me it’s $ 60 because of what kind of car it is. NEVER HEARD THAT AND HAD OTHER OIL CHANGES ON IT BEFORE. So I took my truck in a couple of weeks later tell me to replace a light on my truck it’s going to be $ 25 it’s not a headlight either. When I was looking at the prices it said $ 6.99 so I asked them about that and they said it was a special light BS my truck is a 97 Ford F-​150. Then to top it off they WOULD NOT let me use the $ 6 of sticker from the window that the 120^th and Colorado store put on there. They said it’s expired. I thought you come every 3000 miles. I came at 3010 miles. They said it has to be within that. Whatever. I’m done with this location. I’ll either go out of my way to the Grease Monkey on 120^th and Colorado or just flat out start going to Jiffy Lube!!!

Let me tell ya, I go to these shops when I buy the coupon books from the kids and have the «15.99» oil change coupon or the «20% off» any service coupon.
So I’m in here getting my $ 15 oil change done. Sitting next to me is this young lady getting the oil changed in her new Subaru. The scruffy, smelling of cheap cigs, kid comes in with this card thingy. On it is a drop of the tranny fluid from this girl’s new car. The kid proceeds to tell her that the fluid is looking worn and should be changed. The girl says, «It’s only got 7,000 miles on it». The kid points to the card and says that her fluid is not the bright red it should be. There was even a color graph on the side of the card! She wisely says «No thank you, its under warranty and I’ll have the dealer check it». Smart girl! I applaud her!
FYI to all you people out there… Listen UP!!! Tranny fluid is red so that you can tell it apart from motor oil. COLOR IS ABSOLUTELY NO INDICATION OF BREAKDOWN!!!