AT&T

I love my service, so this isn’t a review about AT&T as a whole.
Just the location. Nice upgrades, but you’d think they could spend a little more time hiring people that actually know what they’re doing. One of the «managers» couldn’t even change my phone number…
What? How did you get your job?

If I could give these guys MINUS STARS I would.
They lied to me about services and my Bill and told me I had a month to cancel… when I did… at 19 days… found, out you, only have 15 days.
They will straight out, lie to you at this store and know that By The time you find out about it… it’s too late.
Getting out of my phone and contract cost me $ 750.
You have been warned !

I typically don’t like going to cell phone stores. However I had a great experience with Joel and Mike today with an iPhone upgrade. He transferred all my old stuff to my new phone. He realized I was moving and asked me about security for the home. I was able to bundle my AT&T phone bill, Direct TV, and security system all on one bill. Very pleased with this recently renovated store. 5 stars across the board. See Joel at Ynez AT&T, he’s a pro!

Talk about horrible customer service! I came here to update my phone and the guy who we were assigned to basically left us (after frustration?!) and assigned us to another guy (Cameron). Thankfully he was more helpful than our first guy. I felt bad because the second guy didn’t know what we needed because our first guy was such a jerk and clearly got agitated when my dad kept asking questions. BTW, the wait takes forever and it doesn’t seem like people really know what they are doing here. We were here for almost 2 hours just so I could get a new phone.
I was in such a foul mood that day (the first AT&T we tried to go to was closed so we had to go to this one as much as I hate going to Temecula) and coming here just pissed me off even more. Even though my dad is a pretty easy going guy and probably didn’t care as much as I did, I felt like he was totally disrespected here. Thankfully I got my phone and felt a little better. Unfortunately with a place like this (which has so many poor reviews), I don’t think the employees care at all if they are being rude or dismissive because everybody needs a phone and they’re never going away. I bet if any of the employees read the reviews here, they’re probably giggling over the bad reviews from disgruntled customers. If they really did care, maybe there wouldn’t be so many crappy reviews…
One star is dedicated to Cameron, the guy who helped us despite being thrown under the bus thanks to his coworker (btw, I do have his name, but out of «respect», I’m not going to blast it on Unilocal). The other star for my new phone. Other than that, this place is horrible! Do NOT come here!

Having gone to this store many many times in the past, I’m sorry to say I found another store to go to in town. Unfortunately my last experience just was it for me. I was greeted when I walked into the door, but honestly I can’t remember his name, the guy who helped me was anything but helpful. And seemed like he just wanted to hurry to the next person. Then going back in there later the same day to return my phone only to be told that they don’t do that. But yet I went to another store and they did it no problem. Sorry but I will not be returning.

This store and its employees are anti military I presented military ID and was told military ID is not valid ID and that I should go somewhere else. If you are active duty or a veteran I advise you to take your business somewhere else because you won’t be welcome here.

We compare all 4 major carriers, before getting new plan. And when we were ready to purchase phones some stores customer service was not the great. Not very patient. Danny at AT&T Temecula store was very cool, explained everything to us and didn’t make us feel rushed. Great Job! Danny and thank you again

Outstanding service from Christina yesterday! She is informative and extremely helpful. She explains everything clearly and helped me save money by giving me options. Of all the years I’ve had AT&T, I have never had someone spend that much time helping me! Her manager Randy is just as wonderful!
These two are the reason I kept my service with AT&T! I am one happy customer!!!

I went here because the people in Hemet are so unprofessional and don’t know what they’re doing. we came across the store and Everyone was so friendly. we came across Danny who assisted us, and even though we were there the whole time with him he never showed us anything but that we are customers and they valued us. yasmin was also a great help I came across her because my phone was not registering right but she took care of it. this office deserves a pat on the back good job to whomever trains them they are friendly kind and I dint care if I’m. 45 min away from them I will drive over there to get their assistance

I purchased a new phone a few weeks ago and I was blindsided with Samsung tablets at the end of the sale. I informed the salesman I did not want the tablets. A few minutes later he came back with the tablets and said he spoke with his manager and because of our longevity with AT&T and for being a great customer he decided to give me 3 tablets. Long story short, I received my bill from AT&T today and it went up $ 200 dollars and it added 3 more lines to my bill. I tried calling the manager and she was very short with me and said there would be restocking fees, and some other fees. Watch out for the sales sharks and hope they don’t bamboozle you! This company should lose there sales license for fraudulent activity!

Called to get a copy of my bill i was told i would have to pay over the phone came during lunch now they are saying they dont print bills out waste of my lunch hour.

After i had read the reviews about this store, i hesitated to come… but i went anyways, i thought it couldn’t be that bad.
The result was speechless!!!
I went there twice, thinking maybe the person that helped me was just having a bad day. I came back the next day, another person helped me… and the result was the same!!!
I even walked out of there really fast as what the reviews says «run from that store!»
I live in temecula and ended up going to moreno valley store to get what i needed done! What a shame. I just hope that corporate office will do something about that store very soon before more and more people are treated wrongly.

Had a great experience with upgrading my phone. This process is always a pain because I have a old unlimited data account. Big shout out to lambert at the store he was great. I will go back to this store for my other phone upgrades, but only to see lambert. Great job and big thank you again for being a Rockstar at your job!

Carlos gave me excellent information and customer service! I will be coming into this AT&T more often!!!

My existing phone died and I had spent 30 minutes with AT&T on-​line tech support. Needless to say, I was ready to migrate over to Sprint which is the carrier that my wife uses.
I absolutely hate cell phone companies so my attitude totally sucked when I walked in, this on top of talking to their on-​line support brought my angst level to an all-​time high. I am known to make coffee nervous. I am not an easy person to deal with.
I drove up to the front door and there were 5 – 6 guys standing outside bullshitting among themselves and a few more of them inside milling around. I was thinking that this place was loaded with slackers.
One young man saw me walk in and approached me and asked me what I was looking for and how he could help.
He reviewed my account and stated that he could save me money. He compared my plan to what I was really using and was consultative from the very beginning.
I’m a professional sales guy and sales trainer… this guy has amazing skills. I was impressed… very impressed.
Long story short, this guy listened to me, saved me almost $ 50.00/month and sold me a Galaxy Note with a free (kind-​of) tablet.
I wound up buying cases for both and a new bluetooth I was so appreciative.
The sales guy is ANTHONY CASON. He is a amazing guy… articulate, caring, understanding, AWESOME! Ask for him… he’ll treat you right.

Went here last year for an iPhone upgrade. I was too dumb to know the difference but I asked for an iPhone 5 and they gave me a 5c. Supposedly gave me a *great* deal on it but paid the same as what Walmart was charging for an 5c. I broke the screen a few weeks ago and the tech that fixed the screen said it was a refurbished phone!
This place sucks!

I wish there was an option for 0 stars!!!
I am absolutely LIVID I dealt with AT&T’s non customer service having asses for the last 7 hours on Saturday (2÷14÷15). I might as well be paid for this day that
I have wasted on them! I ordered a phone from
on 02/​10/​2015
(to pick up in store). I picked the phone up in Temecula, CA
(Promenade Mall) on Tuesday February 10^th. The woman who assisted me
was Carrie M. She asked me for a pass code to «verify my identity» to
pick up the phone and that was that. No issue. She activated the
phone, turned it off and put it back in the box. I verified with her
that it was good to go for my son to open the next morning on his
birthday and she said yes. I gave the phone to my son on the morning
of Wednesday February 11^th. He opened it up, turned it on and the
screen on the phone was faulty/​defective. There were lines in half the
screen. When my son got out of school that day, we took it back to
AT&T, who has a 14-​day return policy for your money back (so I
thought). When I went back to AT&T in Temecula, the girl who assisted
said to just take it to Apple to get it replaced. I made an
appointment with Apple for Saturday morning and the girl who helped me
verified that it was just a faulty screen and she could replace the
screen, but it was completely my decision if I wanted to leave the
phone with them to get the screen replaced or take it back to AT&T
with the receipt and all my paperwork in return for a new phone. I
said that’s exactly what I’ll do. So I drove around to AT&T (back to
the same one in Temecula) and was greeted by a man with red hair.
Unfortunately, I did not get his name but he’s very hard to miss, so
he’s not hard to identify. He proceeds to try and assist me with this
iPhone that they sold me with this faulty screen, all while cutting me
off every chance he gets. We end up getting into an argument because
he’s telling me something about a $ 35 restock fee. I inform him that I
was never made aware of a $ 35 restock fee and I should not have to pay
that for w faulty phone they they sold me. In addition my son wants a
white one, so I want to return it for a white one. I ended up raising
my voice numerous times because he was trying to talk over me and
«explain explain explain.» As far as I was concerned, there is no
reason for him to continue talking to me because he’s just infuriating
me more and more. So I ask him for the manager and told him to stop
talking to me. I also said «this is exactly why I stopped dealing with
AT&T because you people lack f%#@!*g customer service.» So the rude
manager comes out, Anthony Shirard or something like that, and has an
attitude the entire time he’s talking to me. So of course I’m not
backing down. I’m just becoming even more livid because he’s doing
nothing to help the situation. He lacks any sort of compassion for me
as a customer, and he was flat out RUDE! He said they would return the
phone and still charge me the $ 35 restock fee although they sold me
the phone with the defected screen. He gets the guy with the red hair
to do the return. I said he’s not helping me he’s rude, so can you do
the return. Anthony said «I’m not doing the return but one of my other
reps will.» I said ok whatever, do you have a card. He gets Matt to
assist me in the return and walks to the back to get his card.
When he comes back out he says, «Here’s my card and I’ve changed my
mind. We are not doing the return for you. My rep informed me of how
rude you were and you can take it back somewhere else.» From there, I
left the store calling him every swear word in the book. Clearly I’m
PISSED!!! It’s now 10:20am and I am extremely furious! I
dialed 611 on the phone for customer service and I told the rep what
happened and asked for a manager. She notated what I said and
transferred me John Lee, who was very helpful! I made the complaint to
him and he notated the account that I would not be charged the $ 35
restock fee because the phone had a faulty screen. And he sent me to
the location in Murrieta, CA. I did not get the managers name there
who assisted me but she had brown hair with some kind of choppy bangs,
and blonde (ombré) on the ends of her hair. She called the Temecula
location and verified that there was no physical damage to the phone
and that it could be returned just fine for the white one and that
they would put it on hold for me to come back and pick up, and
wouldn’t charge me the restock fee, but now… she could not do
it because I didn’t have a physical i.d. I only had a copy of my i.d.
and my passport, along with the my original birth certificate, my
original social security card, the card I paid with, my original
receipt and the other papers they gave me the day I picked up the
phone. She still wouldn’t accept any of it, stating she couldn’t even
get into the account without it.
Once again, I’m ready to go 0 – 100 because it made absolutely no sense
to me

I will NEVER return to this store again! Tried to upgrade to the iPhone 6 and right off the bat they told me to go to Best Buy… Ummm, ok? The sales person kept telling me how they were out of my price range and I should switch to AT&T Next to get a better deal. Too bad his «better deal» was actually $ 30 more per month than we currently pay. He was so horrible I walked out.
When I went back to speak to the manager, she was more interested in making excuses for her crappy sales person than apologizing for the experience. On top of that, when she found out I still have the unlimited data plan, she said, «You should give that up now because eventually, if you want a new phone, you won’t be able to keep that data plan.» So, because EVENTUALLY you MIGHT discontinue my ability to upgrade I should just give it up now? Yeah, that’s logical.
Horrible, horrible people. Visit the Apple Store for your upgrades. Don’t waste your time here.

Horrible customer service!!!
My mom was trying to buy a phone. She bought one and they didn’t explain anything to her. They gave her a «free» tablet so she walked out and started reading the fine print. Turns out the tablet was not free it was $ 10 a month! They did not say that!!! How rude! They also made her add an extra line! WHY!!! There was no reason. So we all went in to return the phone and tablet and the manager could not explain the math behind all of this madness! She was incredibly rude and had the worst attitude I have ever seen. She asked my dad what he did for a living and he is an attorney so he told her that. This is what baffles me the most: she said «so you’re threatening a lawsuit?» Umm WHAT!!! wow don’t go to this place they’re crazy.

Run — do no walk — from this store, or any ATT store for that matter. The company has altered their sales protocol overall. In addition, the Temecula store manager is either greedy or burdened with vastly unreasonable quotas. The sales people have been trained to upsell you on products and services. Beware — once you enter you are a victim. They will get you one way or the other.
I went in 3 separate times asking about the new shared data plans. Was told exactly the same thing by 3 different associates — which made me trust the information. I changed, and the information presented was outright lies. To reiterate — 3 different sales people told me the same thing so they HAVE been coached on what lies to tell.
Even if you are super sharp and have a master’s degree, doctorate, whatever — they will STILL get you. I encourage any conversation to be recorded for your own protection if you insist on entering this store.
Also — if your sales person seems to be taking a long time attending to what you came in to do… is either fumbling, bumbling or stalling — that’s a really good sign that they are trying to work the conversation around to things they need to talk you into buying. It’s not because they are new and don’t know how to ring up your new phone — it’s because they’re new and can’t remember how to work in the upsell or are nervous doing it.
The data plan situation I mention above is only one of a number of poor experiences I’ve had at the store, as I do believe in second chances and not jumping to conclusions. My last trip in there — I was told I could NOT QUALIFY to buy a new phone unless I signed up for the security system.
Wow.
Finally — when I went in to the store to buy the phone — there were 6 other associates AND the manager just standing around. It was a weekday evening and no one else was in there. So yes — the manager knew what was going on AND there were plenty of other associates available if this guy needed help.