T-Mobile

Let me start by saying they’re nice young people. The downside is they don’t know their product. I spent 2 ½ hours in the store on cyber Monday with the manager apologizing for all the misinformation I received. He said continuously «sorry she’s new.» The young girl who I got stuck with had all the plans wrong and misquoted everything. She asked some other employees for assistance and they ALL had it wrong. Could be just scamming for business. I believe they’re paid by commission as well as salary! They finally called me behind the counter and I did the entire transaction myself. I half joked with the manager that I should have clocked in and got paid!!!
Go to another store or make sure you do your homework before you sign. Again they don’t know their product! They need retraining. If you go by their lack of knowledge it will cost you a LOT of money! Again they seem nice but don’t know what they’re selling!!! Go to a different T-​Mobile store!

I have never been so frustrated! I walked in just as someone walked up to the last available associate which was fine so I waited. One of the associates was on the phone trying to help a customer and he hung up the phone and went into the back. As he came out from the back another customer came up to him for service and as she came up to him he made eye contact with me and decided to help her instead! I thought to myself «what the heck!» So another associate finished with another customer and asked if I was waiting and I said yes. The customer that had took my spot said she was sorry and didn’t know I was waiting. And before I could say anything the associate that was helping her said «oh, it’s ok.» And accepted her apology that was directed towards me! It made me feel like I was a nobody and that I was invisible. Now I’ve had horrible customer service in the past but this tops it and I will not be going back!

My boyfriend and I needed new phones and new plans, spent about an hour there and jackie (jacks) was awesome. She helped tremendously and we walked out of there beyond happy with her assistance. All of the staff at this tmobile are very upbeat and happy to help.

LIARS! Too LAZY to do a simple exchange! Called ahead of time to confirm phone was in stock, but when I showed up with an exchange… all of a sudden they were OUT. Even told me «no one called to confirm if they had the phone.» Sent me to another store and «said» the phone was in stock there, when it actually wasn’t! Wasted my time and patience! I would give NEGATIVE STARS if there was an option.

Went into this store today to switch two different phone lines over from two different carriers. Bryan helped us through the whole process, got a great deal and it was a pretty easy process.

My husband and I just switched from Verizon to T-​Mobile. Everything was great… for a month. My phone fell in the toilet and the complete disinterest and lack of assistance from the sales associates in the store floored me. Takes forever to get one of these 20 year olds to quit chatting with each other or playing on their phones and actually help me. Put me on the phone with someone for ½ hr to file a claim when it turned out they could have done it in ½ the time online and got me taken care of. You would have thought they would have wanted to get me and my 2 melting down children out of there as fast as possible. No loaner phones available for days. No offer to take my contact info and call when one came in. A week and a half later, and not a clue when I might get my replacement phone. So much for replacement shipping next business day! T-​Mobile has the worst customer service I have experienced from any cell phone carrier!

I have to say that if you ever need a repair done this «Is The Place»…Lisa and her husband are owners so you get to talk to the source and you do not get the run around!
They repaired my 600.00 windows phone when others told me it could not be done… I will go back there in a New York second if I ever have any other issues. If your stuck and need your phone repaired go see Lisa… you will be taken care of.
Thank you Mobile Exchange for the GREAT job you did on my phone it works get and now I’m back in business.
All The Best
Larry

Cici at Temecula mall store deserves a raise! She was awesome! I finally got my wife to switch from ATT to TMo, and Cici helped my wife get a new phone, port her number, and transfer all files and photos and numbers, all in under an hour. TMo service rocks, I am saving money vs ATT. We have gotten the runaround from ATT for years, I’ve had nothing but great service and help from TMo for over two years now, including when I traveled internationally.

Kim was a big help today! Poor girl had to answer so many questions for me. I normally know exactly what I want when I get a new phone, but my current one just stopped working so I never got the chance to do my research. She knew so much about each phone! I was very impressed! She didn’t try pushing me towards the most expensive phone either, which I really appreciate. She gave me room to explore each phone and did my transaction quickly once I decided. She was honest about which phones typically had certain problems!
Phones are way over priced, btw! Holy hell. Every time I get a new phone they got up $ 200! At least it’s a no interest payments plan and no down! Hurray for that. Been with tmobile for 12 years, and have always loved the customer service. However, I had so many issues with the s3, I do believe I should have gotten a courtesy discount at least on my new phone. Oh well. Crossing my fingers this phone is way better.

Buyer beware when dealing with T-​Mobile. After seeing their pitch about getting unlimited text and data in more than 100 countries with a flat rate to make or recieve a call of .15 per minute, I decided to give it a try. Being that I spend a lot of time traveling out of the country, I took the plunge and went to t-​mobile. Great! Now I pay Verizon $ 300 for my early termination fee and then buy a new phone from t-​mobile.
Now starts the issue. t-​mobile has a promo to repay you for your early termination fee. I went through all the necessary steps, and they somehow found a way to cheat me out of it. Freaking awesome t-​mobile. Thanks. I bought a phone I don’t need to qualify for the promo and paid Verizon $ 300 more to switch.
I have called at least 6 times. Every time it is always the same story. «Sir we don’t see any of that information here in our notes»…yada yada. I have spent no less than 10 hours on the phone with this company trying to get this solved. The store is COMPLETELY USELESS to solve any issues. They use the old «limited authority» trick. They have the authority to sell you anyting you want, but anything other than you transferring money from your hand to theirs requires you to work with the corp group via the tmobile 800 number.
This is the sketchiest company that I have ever dealt with. Is Verizon, Sprint, or AT&T a little more, yes it is, but at least you get dealt with fairly. The final kick in the a$$ is that the actual network is terrible. I live in Temecula, and most of the places I go to for dinner or movies etc… there is no service or it’s on the edge. My girlfriend and I both have iphone 5s and she is on verizon. She has maybe 3 bars of LTE service where I usually get none. If you ever do an actual real world comparison of the coverage, its terrible.
Beware of the bait that t-​mobile dangles in front of you. I can all but promise you that if you do fall for it and decide to use this company, you will be very sorry indeed.

Worst customer service ever. Went in to transfer contacts to my new phone and left 30 minutes later with nothing. First i asked if i could transfer them but the girl said no. It seems like she didnt want to do it. Then i asked why and she left and told me it will be a little bit. 20 minutes later i ask another person how long? He says 15 minutes. I ask to upload the other customer ahead of me or to do my phone. He turned Around and ignored me! All 5 customer service clerks were obviously too busy chatting about getting wasted that week to tell me and two other customers «someone will be with you in a moment». I dont expect red carpet service but at least be polite and let me know how long i will wait with my baby waiting in the car. I then called the store to speak with the manager but I was told he had just stepped out. The call was never returned.

Tmobile in the mall have great customer service i never have a problem. Juliet and her staff are great. I get what i need and im out. I recommend coming here than the new tmobile store on winchester. Bad service thats all i can say

Don’t get me wrong, I like T-​Mobile. I usually get pretty good service at this store, too. Today wasn’t so good. I got my partner a new Galaxy S II the day before. We tried to use the wifi calling feature and it wouldn’t work because he had an older SIM card. We went in to purchase a case and change out the older SIM for a newer one. The sales associate said they didn’t have SIM cards there and he didn’t know what to do. I just said «I’ll just have to order the SIM from the website then…» He the proceeds to ask his manager, and of course, she said they had plenty of them. The entire time he is chewing on his gum obnoxiously. He didn’t have a name tag on, so I can’t report his name. He just didn’t want to do his job, basically. Jobs are hard to come by these days, appreciate your job and treat your customers with courtesy, dude! And stop chewing that gum while you’re at it! Chewing gum in retail is tacky… He looked like a cow grazing on that damn gum.
I’ll update later with a better review if the service improves… Today wasn’t good.