Baskin Robbins

Amazing service good ice cream only down fall is that no room to sit and eat ice cream too crowded

I always order my son’s birthday cake from here. Excellent service and they always get the order right. Not to mention that their prices are responsible. I ordered our cake on Friday and requested to pick up on Sunday noon but our plans had changed and needed the cake on Sat instead. I called them to see if it was possible to pick up earlier and they checked and nicely replied no problem.

Horrible customer service. I got a waffle cone that tasted stale and had a very disgusted look on my face, instead of asking if I wanted a different cone or a bowl I get «well we make them everyday»… :/​I’ve been in the customer service industry for nearly ten years… i can’t imagine the Baskin Robbins policy to be «let your customers leave unhappy».

Great service. The girls behind the counter were very friendly and helpful. Would definitely recommend!

Went in today and Alex made the BEST shake I have ever had! She went through the different flavors and everything with me and she was just awesome! We stayed for a bit after enjoying our ice cream and she continued to give excellent service to every other customer she had, as did the other employees. Truly an awesome experience.

We seem to always to come here more often than we should. How can you not? It’s the only place around that serves old fashioned, thick, rich, fattening ice cream. YUM! Although I am big fan of frozen yogurt, you need to treat yourself once in awhile and have that banana split or sundae you crave. You are definitely in the right place if you’re having one of those cravings. Their lines seem to always be long, but worth the wait. Customer service is always on top on things with smiles and greetings as soon as you walk in the door. Make sure to sample their flavors of the month. They never disappoint!

I always get great service here. The girls are friendly and helpful. I’ve been ordering birthday cakes here for four years and the cakes always come out great! Thank you baskin Robbins

I came here yesterday with a friend and was immediately greeted by the nice staff. The staff was very patient while I had a couple of samples and when I made my very particular order, they were very sweet. I had one scoop of pralines and cream in a cup with 1 pump of hot fudge, 1 additional Pump of hot fudge in a separate cup and a little bag of waffle cone pieces. It was delicious! I would have given this place 5 stars but they had an entire section of ice cream closed off and they didn’t have the usual ice cream that I wanted. I wish I had more options:/

This location is located inside the Togo’s sandwich shop as well. There is nothing wrong with that. I come here for birthdays in order to get their ice cream cake. I do not try the ice cream while I am there. This time, I also splurged and got the Turtle Pie. The Turtle Pie won the accolades of the crowd hands down!!! All good stuff. I am happy with the convenient location and the staff was friendly.

The workers there are very nice. Always asked if we want to sample anything. Around 8pm it gets pretty busy inside so there will be a wait. A lot of great ice cream selections, so many to choose from. My favorite is Mint Chip. Thanks baskin robbins

No one in this place knows how to do anything. Took 30 minutes to order a simple cake. I paid for it and then came back to pick it up and they wouldn’t let me without a receipt. Back to the house I went. Then they couldn’t redeem my gift certificates because no one knew how. Obvious case of poor training. Both times they had to try to call the owner and she didn’t pick up. Train your folks!!! It’s freaking selling ice cre not running a nuclear power plant!!!

Mostly pleasant experience here! Little hard on the upsell (they tried to sell me a coffee maker) =\ but girls here are always smiling and very courteous! And the ice cream is creamy and delicious! Always fresh!!! Always happy! =)

Ice Cream Cake was really good– we opted for the Peanut Butter one that served 6 – 8 people and served just that. The only downside was if you try to eat it there they have no serving utensils or plates available and that was inconvenient.

Cassie — helped me order a cake today and she was terrific! Patient and helpful with yummy suggestions — peanut butter ice cream goes perfect with chocolate cake — guess that’s a no brainer!
Anyway — gotta love 31 Flavors!
So pretty and festive!

Yo, bring back the fast-​talking, pint-​sized Asian chick who worked the counter. She got the job done, by herself. I’ve seen her bust out orders faster than the group of dimwits I encountered today.
I love Baskin Robbins ice cream no doubt, but today they felt short on customer service skills and workplace etiquette. Asking someone with robot teeth if they want caramel on their drink, is like asking a deaf person to hear something. It just doesn’t make sense! I also said cinnamon, not caramel. I get it, homegirl was trying to save face in front of her supervisor who was sporting pigtails. She was also old enough to be my great-​grandma-​ma. Not cute.
Three different employees took my order and all three of them couldn’t even get it right, even after repeating myself several times. With five people behind the counter, while one of them talked to another customer about fundraising there’s no way it should have taken damn near 15 minutes to blend two drinks. Then hand them to me with crap dripping from them. Because wiping them down before handing them to me would take so much effort right?
I’ll try my luck at another location.

Can’t beat Baskin Robbin’s ice cream. Anyone touting Cold Stone Creamery is buying into the «hype». Their ice cream is TERRIBLE. Keep it up Baskin Robbins.

I Love to sample all the flavors. The ice cream cakes are excellent for parties.