Schlitterbahn Resort

This place is way over priced for what you get. Don’t waste your money on buying a room with a view because all the rooms look like something from motel 6 the four restaurants they rave about being on site are completely horrible you would be better off going to the convenient store and using the microwave in the room. The private beach is nothing to write home about either and offers zero service. The only reason it gets two stars is because the pool with the bar is heated and you can drink away the fact you are in a hell hold.

This is a review on the resort itself and not the park. First, I am a New Braunfels native so I tried not to compare this to our Schlitterbahn expectations. Here it goes.
Room. We stayed in a queen double. Beds were comfy. Room was nice and dark. We booked through group on so got a great deal as it is off season. Pillows were small but comfortable. Nice sized tv-​guide is within the cable system so you won’t get a paper listing. Bathroom is tiny. Sink is on the outside. Our ac blew nice and cold but got a little noisy-​I think the fan will go out soon. Room was very clean and maid service was great. Nice ladies.
Food. No room service. No biggie. There are several restaurants. Loblolly is a quick order spot. They have huge breakfast burritos! They have an ocean view restaurant that we went to but left because it was Valentine’s Day and they were doing an all day brunch. We made the mistake of leaving because on our way down a manager told us she was tired because lots of people called in. Instead we went downstairs to a small restaurant that faces the beach called Seaside Grill. Huge mistake! We should have eaten the ready made brunch upstairs. Horrible service which I will do a separate review on. So my advice if you are hungry: get something to go at Loblolly or leave the grounds for great restaurants.
The hotel is right on the beach which is sweet! I would advise the hotel to put some sort of area to wash off the sand as we re-​enter the resort.
The staff, aside from Seaside Grill, are very nice. One lady Suzy was very hospitable. She answered our questions and seemed happy to work there.
Nice weekend getaway. Not a place to knock your socks off but you get what you pay for. I am sure families love the resort when staying especially if you are visiting the park during the busy summer time.

Average at best. Room was clean. Bed was comfortable. We were on the 6^th floor and could see the gulf so that was nice. Had a package deal for their annual Winterfest. Entertainment for the event wasn’t bad. Enjoyed live music from about 10am until 5pm with fried fish and shrimp lunch included. Food was average. Biggest complaint was no hot water on the 6^th floor even after letting it run for a while. Probably not an issue when hotel is full but it is the off season. We felt the package price was reasonable overall and will probably do it again in the future.

Room is clean, 6^th floor had good view! However the water park is a little disappointing but what do I really expect for a winter water park! 2 slides– 1 kid play area, and a cool crazy river ride! The torrent! The ball interactive pit was a huge disappointment because nothing worked at all.

This place sucks. First your only option for a room key is a friggin wristband. This is great I suppose if you plan to never leave the «resort» but I don’t want visit the surroundings with this on, broadcasting I’m from out of town and possibly be traveling with a large sum of cash. I think guest would be fine with being offered a wristband, he’ll I’d even be okay paying a $ 2-​$ 4 fee for one as a convenient option to my key card. But a wristband as you primary is asinine.
It’s off season and I’m aware that some parts of the park are not open due to weather. But the only eatery open is the small one outside, exposed to the weather. Also, no work out room, how in 2015 can you not have a work out room. S#it the Super 8 has a workout room.
The rooms are Motel 6 esque, minimal décor and Schlitterbahn propaganda throughout. Speaking of lacking, my room didn’t have a simple channel guide. The front did happen to have one, it was a stapled copy. They couldn’t even spring for a professional looking laminated one.
Scary part about this is I checked in 1 hr ago, I have a 4 night stay.
Day 2
Staff is pretty apathetic about controlling noise in hallways there was a gaggle of teens on my floor behaving badly, shouting, slamming doors, playing a gawd damn guitar at midnight and no one from the hotel asked them cut it out. I had to do my best «big angry black man» impression on them to get back to sleep.
Day 3
Park is finally open so more restaurants are available, hooray you think… nope. The spot next to the front desk and gift shop was disgusting. Just flies everywhere, i mean you were closed the entire week and you couldn’t clean or get rid of your flies? We passed on dining there.
There happens to be another restaurant «Seaside bar and grille» that was cleaner, but was understaffed. The food was horrible, the eggs tasted rancid, the hash brown was freezer burned, the orange juice was bitter and finally the water had a high levels of potassium chloride, just bad.

We had reservations for four days; after two, we left and moved down the beach.
Our room was on the 4^th floor overlooking the beach, (no balcony). it was the 2^nd room we got as the first was too smokey to inhabit!
Mattresses were worn out, The room was extremely «rustic» another word for cheap poor finish out.
To close the bath room door, one had to stand in the tub, because there was only ¼ inch clearance with the toilet.
We tried to discuss with Ms. Harris at the front desk, but she was not willing to listen to our dissatisfaction.
We checked out.

It’s 1:27am and night one of four freaking long nights. So I’m in town for a conference. We had four or five choices of hotel, this being the one with the highest ratings and so here we are… Okay, here I am in my second standard queen of the night. Why my second? Well because the first welcomed me with the smell of Raid and a nice medium sized roach on the wall. The girl at the front desk was nice and understanding and moved me further down the hall from my group. Although, by the looks of it (the empty parking lot), I don’t know who is occupying the other rooms.
I’m still itching. I’m in my second room. Step one: I searched for bed bugs. No sign, in tact mattress covers, clean sheets. Whew. Step two: No overt smell of Raid. No signs of roaches. Step three: Young Living diffuser with ten drops of germ and bug killing Thieves. Step four: spray all corners of the room, bed, bathroom, walls with thieves and lemongrass spray. My friend and I are having drinks and chatting, when I decide, I really need ice. Despite both of us having watched AHS Hotel, we venture to the ice machine. On our way out of my room, there is a small roach on the outside of my door. Gah!!! Roach killed. Go get ice. There are some odd black particles of unknown origin on the ice. I toss the ice back and we go inspect my friend’s room. No signs of roaches on her door.
Return to my room. Watch animal thug life videos, drink more drinks. Diffuse more a Thieves. An hour later, another small roach on my door. W t f!!! I’m itching. I can’t sleep. I’m packing up again. I’m planning on letting the front desk know about this in the morning and asking the conference planner to move us. This is gross. I don’t complain much because I mean I realize, shit happens, but I don’t deal with roaches. Especially not when they can end up in my bag and I take them home with me. Especially not when I know there a restaurant on site.
I think I’m being generous with the stars
Front desk was nice today, room is OK, décor is «rustic,» «ranchy,» not bad I guess. Restaurants were closed when we checked in at 7. But I can’t stop itching. I’m not sure how I’m going to sleep tonight.
Considering this hotel had the best ratings on Unilocal and Trip Advisor, is a testament to how bad the accommodations must be on this island. I know it’s the off season, but seriously.
Very. Unhappy. And I’m seriously considering leaving this place and burning all my potentially roach infested belongings.

One star because the beds were comfortable. Made our reservations and prepaid for a king at least a month in advance. Upon arrival we were given a double queen — not what we wanted for our anniversary. We were told they were fully booked and couldn’t accommodate a change. Poor signage, lack of information available made this a treasure hunt to figure out what to do. Problem was there was no treasure as far as we were concerned. Got wrist bands, went and got suits, and went to look for the tunnel to the waterpark. We were told the tunnel was closed but they neglected to say THE PARK was closed. Okay, change gears. So then we decided to go to dinner. Documentation printed for the day said the restaurant was open til 9. We had to drive over to the entrance of the waterpark. (Parking anywhere on the property took about 10 minutes each time to find a spot.) We fought our way into parking (there was a major concert scheduled at the park… no signage or info told us this.) We got thru mobs of people, down a walkway, up an elevator, and into the restaurant to be told it was closed for the concert. Arghh. All this happened in 3 hours. I need to say one park employee was superior with customer service as he walked us thru 2 checkpoints-​wish we had gotten his name. The evening improved greatly when we left the «resort» and found a restaurant further down the island. All in all this was not what we expected. We’ve had terrific stays at other schlitterbahns. Our advice is avoid this one at all costs.

We just arrived today. I’ll start with the good stuff. The room is nice sized, cutely decorated and clean. Bathroom is small, if you are overweight you will not be able to close door by toilet without climbing in the tub. Our boys (15 and 11) are super excited and really had fun exploring today. (I do wish someone in the outdoor side would have told them where to find an inner tube rather than yell at them for not having one – some of the water park staff/​lifeguards/​bartenders could REALLY use some customer service training).
But for the most part everything has been really great and we are happy to be here. The negative things were pretty disturbing.
1. Saw a 13/​14, year old boy, with his family of 7 no less, wearing a bright red shirt that said «Don’t F— With» and believe me ALL the letters were there. Why was that allowed in a family park?! This was at 4 pm, so he had been there ALL day in it.
2. It is apparently appropriate at Schlitterbahn for children to sit AT THE BAR in the swim up pool. Really?!
3. Yet, during the F shirt, children sitting at the bar (preventing adults to sit there) and then children younger than 16 drinking alcohol (all in the same pool), the bartenders just ignored it all and the lifeguard did NOTHING except tell my oldest son to stop staying under water so long… seriously. **All this occurred in less than 45 minutes.
4. And they close everything down at 6 on a Friday!

I recently booked my stay online with this resort and was qouted a price. When I called to pay the qouted price I was told that I owed $ 500.00 more than what I qouted! I sent the reservation specialist my reservation confirmation and screen shot showing the amount I was qouted for my room and Waterpark tickets. She later called me back and told me her manager would honor my originally qouted ticket price because it was their fault that the price was wrong. I paid my qouted amount and received a reciept. Unfortunately when I went to the hotel I was told I owed an additional $ 500.00! I asked to speak to a, manager and she was very rude and refuse to look at any of my paperwork showing the price I paid and was qouted. She also refused to contact the sales agent to verify that I was telling the truth. In all of my years of being a consumer I have never ever been treated so poorly! If my kids were not so excited and we had not driven for hours I would not have paid the fraudulent extra charge!
As for the hotel it is really old. The rooms are decent, but like many other reviews have said the bathrooms are super tiny!
The staff (besides manager) has been awesome!
The hotel is right off of the beach so that is great
The water park was fun.
I would never stay here again unless management changes the way they treat their guest.

I’m glad we used a groupon to visit here.
I would be upset about the value otherwise. The swim area is dated and in need of upkeep and maintenance, but that might be because we are here off season. The room is fine, but no one cleaned our hotel room or came to restock coffee etc. We called the front desk before dinner and were told that housekeeping was still working and would get to our room. After dinner we returned to find the room untouched. When I called the front desk again they sent up some towels. No apology. No «let us take care of that.» One of the perks of a hotel is returning to a freshly cleaned room.

This resort is great… for kids. An indoor and outdoor water park. A beach within walking distance. If this is a family vacation, go here. SPI is relaxing and most of the people are nice to embrace that brand of Schlitterbahn.
However, when you go, be prepared an attack on your olfactory system that lasts the entire time. Everything — from the lobby to the hallway — stinks of old mildew. And the elevators are the worst! Really bad.
If you can stomach that, and deal with crappy Wi-​Fi, everything is well worth the trip. And the six places to eat on campus is delicious, even the burgers downstairs at the grill. Have fun… we did!

To be perfectly honest, this resort has so much potential; however, our experience left a lot to be desired. Check in was pretty uneventful… courteous young man helped me and another helped with our bags. Our first night there, we decided to visit their Rooftop Restaurant. The view was amazing but it was hard to focus on said view with the swarm of mosquitos that almost flew off with my family and friends. Seriously, management needs to look into this matter as soon as possible! My son was almost eaten alive but oh well… we survived the ordeal. They prepared mediocre drinks (my margarita tasted like pure mix — NO alcohol) and coincidentally, they ran out of french fries AND napkins when it was time to eat.
The next morning, being the troopers that we are, we did not let this deter our plan for a fun filled vacation! However, the very minute we approached the young lady (whose name tag read «Maricruz») at the desk — that was exchanging towels and passing out wrist bands — our experience only worsened. She gave me my five wristbands for my family and me but when it was time for our friends to get theirs, she VERY rudely commented to our friend, «why don’t you let her speak??» (but in Spanish) when he tried to give her their room number. Apparently, he had committed a faux pas by speaking over his wife. We were all a bit shocked to hear her speak this way to guests that were paying good money to stay in their resort. I was taken aback and remained silent until I overheard her telling my friend (the wife of the man she spoke rudely to), «I don’t know why he’s so angry?!!» THAT WAS IT! I went up to her and respectfully yet sternly told her, «Are you really wondering why he’s upset? Seriously? Is this the way you’ve been trained to treat your customers? I’m sure your supervisors would NOT be happy to hear that you’re treating PAYING guests this way!» She started to make excuses in an inept way to justify her actions. I’m sorry… but NO! Not to brag, but I’ve been to many places — Canyon Ranch, Fontainebleau in Miami Beach, and many other resorts and NEVER have we been treated with such blatant disrespect and rudeness. And on top of everything else, they ran out of bottled waters at the only restaurant/​café in the indoor water park. Being a mother of three little boys, I prefer for them to refrain from drinking sugary drinks or anything with caffeine (which were the only options left for us).
All that aside, the room was mediocre, at best. The bathroom was TINY. There were stains in the bathroom that we stayed far away from (which was almost impossible seeing that the bathroom was the size of a shoe box).
After an extremely hard year, I was hoping and praying to have a nice and relaxing vacation with my family and friends. Bottom line, I wouldn’t recommend this resort to anyone. I should’ve listened to the warnings we had received from those who stayed there before us.

Bottom line, the kids had a blast which is all that counts. Great value as well considering most of the rooms with beach access start around 250 a night anyways but here you get in the park free… for two days. The waterpark itself is not a thrill seekers park but I enjoyed floating around all day and not having to stand in lines. I would give 5 stars if it was more of a resort (like the name implies) than simply a place to sleep. There is absolutely nothing to do after 1000pm. The little beach bar closes. The swim up bar closes. So if you want want something to do at night you have to leave the hotel, and drive, which is what we did. So because I had to drive back I only drank one cocktail. In other words no partying unless you bring your own but cmon… a relaxing drink by the beach is something I was looking forward too so we were a little bummed.

Great bar and drinks and family event can bring your own cooler but no alcohol… will definitely come again

I tried a Groupon for this place on 3÷28÷14 because it was a good deal. went with my family and couldn’t have had a better time with the kids! the indoor water park is small but Fun and the staff at the Hotel are very friendly. The room was amazingly clean! the food here is not the best the fun you could have makes up for it.

Great family weekend trip, arrived Friday evening checked out early Sunday morning. Things the hotel did well; nicely built. Even though our room was adjacent to the elevators, the walls where sound proof, the beds where awesome and they didn’t skimp out on pillows (: rooms where we’ll kept! Nothing to complain about there. Never maid it to there restaurant on the other of side of the outdoor water park, but had breakfast from the downstairs kitchen right off the indoor park connected to the hotel. Was delighted to find the ocean front side of the hotel had a pool right off the beach and because it was out doors and not heated I didn’t have to share with any one (: literally had the pool deck to myself to lay out! You had to walk through there beach café Which by the way has some killer piña coladas perfect pool side drink. For lunch we walked to dirty ALS (yummy do yourself a flavor and go) just a 10 min walk, there was a public bus «the wave» I’m sure we could have used but the walk back along the beach was so fun we could see the dolphins from the jetties perfection! This time of year the out door park is closed which I didn’t mind. The lines for the two slides they have where never longer then 7 min. So I was a bit intimated at first but when I saw the little girl in line in front of me eagerly waiting, there was no way I was turn back! Ha ha ha I made it down both slides and as a person who doesn’t like roller coasters, I was totally comfortable with both slides, dare I say it was fun! They had a free showing of frozen saterday night, which was byob… deceptive because the B was for blankets and pillows. The kids cuddled up in the inner tubes cute! Honestly it was a nice getaway! worth the drive. Stopped at the outlets on the way, and did lunch in San Antonio, so it wasn’t to long! Thanks guys my family had a great stay!

Very nice hotel. The staff is amazing and very helpful and friendly. The rooms are spacious and clean and the beds are amazingly comfortable.
It is attached to their indoor water park and within walking distance to their outdoor water park. There are 2 pools.
Rates are reasonable. This is a great place for a couples getaway or if you have kids they will love it.