Nordstrom Wedding Suite

I had my first appointment trying on (any) wedding dress yesterday. I was so nervous that I had to grab a glass of wine at the new bar lol.
When I got down to the wedding suite, Alisa greeted me, and made me feel 100x better about trying on the dresses. She gave my girls, my mom and I a quick tour and let us check out some dresses. My mom is hilarious and a little over the top. But Alisa totally got her, and worked so well with us.
I can’t tell you how many dresses I tried on, but Alisa never got annoyed, attitude, bored or anything. She was on my side the whole time. Listening to me and getting to know me, she actually found a dress in the back that I am SO in love with.
I will definitely be going back to get sized and bring my future mother in law (she’s in VA) to see the dress I’ve fallen in love with.
Who finds their dress on the first try!!!
So, if you’re looking for someone that will listen, have fun with you, and make this process easier, Alisa is your girl!
Thanks for a great session!

I purchased my dress in January from Nordstrom, after a disaster of an experience from another salon, thinking that I would be paying more but receiving exceptional service and a low-​stress process. It was exactly the opposite of low-​stress and exceptional.
My original stylist gave me false promises on the dress I purchased (alterations, cost, etc), then was fired, and Nordstrom never followed up with me to deliver my dress. Come 3 months before my wedding, I had to follow up with the salon after my emails and calls were never returned from my original stylist. After leaving multiple messages on the Nordstrom Bridal Suite answering machine (since the phone is rarely answered), I received a message from a stylist saying they wanted me to come in as they couldn’t locate my dress. They eventually found my dress but informed me that I would need to pay an additional $ 1500 for alterations (previously quoted $ 250). Multiple managers were involved, as many of them were taking vacations around this time, and the continuity of customer service was extremely lacking.
Long story short, the gown I originally purchased had to be returned and I ENDED UP HAVING TO PURCHASE A NEW DRESS ONE MONTH BEFORE MY WEDDING (a size 10 sample that I was charged full price for and needed to be altered down to a size 2−4…). I had about half an hour to make a decision on a sample gown they had in the salon within my budget. The salon justified the price saying that they never sell sample gowns; yet, two weeks after purchasing the second gown, the «Sample Sale» was going on.
I hoped Nordstrom would rectify the situation after a letter I wrote to multiple departments, customer service managers, and the general Customer Care email listed on the website. I recommended improving communication of the wedding suite, whether it be adding a full time receptionist to the wedding suite or having automated email responses from employees who are no longer with the company, in addition to improving clarity of alterations and pricing. Three attempts later and two months after my wedding, I haven’t received one response.
If it were any other garment, it wouldn’t have been such a big deal. But with the emotional tie to a wedding gown, this experience was immensely frustrating and uncharacteristic of the type of Nordstrom service you pay for. I highly recommend shopping elsewhere.