Cookies by Design

I have used Cookies By Design several times to send to my husband at work. Every time the cookies are fantastic, the presentation is amazing and they are always delivered promptly and on time. Highly recommend.

They arrived in a timely manner, the driver called me in Missouri to confirm he had left my kid’s delivery on their door step and the cookies were beautiful! Everything about sending this treat to my kids and grandkids was awesome. Thank you so much. It’s nice to be able to treat them from so far away. I’ll order again.

I was very happy how the emoji cookie bouquet turned out for my best friends birthday. I saw a picture after it was delivered and it was perfect and a hit at her office. They were also willing to work with me even when I accidentally misread my groupon and still honored it and took my phone over the phone instead of me having to come into the store. They went out of their way to make sure everything was right and I’m extremely happy with my purchase and highly recommend them for any birthday surprises!

I ordered GF bouquet for my granddaughter and was told they were so delicious my daughter actually called to confirm they were indeed GF. Also the delivery was placed at the front door and my daughter received a phone call to let her know they were here. I can only assume since it was a get well bouquet they didn’t want to disturb anyone by ringing the doorbell. I am very impressed with the quality of the product and customer service from CBD in Santee ca. Need a score higher then 10, they deserve it as they earned it.

Absolute worst! Went through 1800flowers and «Cookies by Design» in Santee was selected to bring my wife and mother of my children a gift at her office. I asked they be delivered at work, they show up after the business hours. Her office closes at 4:00pm they show up past 4:00pm then the delivery guy calls my wife and argues with her about what time she left work. I called 1800flowers who btw bite as well! and they blamed «cookies by design» claimed they should have informed them of the late delivery. By the time it arrived to my house the next day, after I requested a home delivery, the product was warm pineapple was brown lettuce was wilted. and the delivery guy seemed uptous having to work on Saturday what a joke for customer service DON’t use there guys for anything! If you can’t handle the workload take fewer orders 1800flowers is so big now they just don’t give a %^$# about you or your wife/​mother or family. Find some other service who cares and wants your business!!!

This is such a wonderful concept. Who doesn’t love cookies!
I have been receiving custom cookie bouquets from my husband for a couple years now. However this was first time at their actual store.
⁵⁄₅ Customer Service
I was greeted right away. Was offered assistance but was also allowed to browse without being followed or asked a lot of questions. I inquired if they shipped or if they had other stores. They ship anywhere in CA and have multiple locations! Great to know! I was given a brochure for their online orders and she even asked the State I was inquiring about and looked up the nearest locations.
⁵⁄₅ Food
Yum yum yum! The bouquets given to me have always been delicious, but their instore cookies are wonderful! Ordered 2 Millionaires, 1 White Chocolate and I received 1 free M&M’s cookie for checking in. All where delicious, favorite was the Millionaire.
Will be back to purchase more cookies!

Amazing!!! The girls were so helpful. The cookies I had made came out awesome. Loved it.

I love this place! It is the perfect gift when you want to give something a little different and very special. The cookies taste amazing, and they are so beautiful. It is a little expensive, but I think they are totally worth it. My kids love them and they are always excited when they get a cookie basket or a single cookie on a stick. Everyone I have given them to loves them and thinks I am a great gift giver :)

Couple days ago I ordered a huge 12 shortbread cookie bouquet w/​chocolate chip cookie basket to be picked up at 9am today. Due to work issues, I was having my cousin pick them up for me & deliver them to the hospital. When she got there to pick them up, they were not ready. The baker said he hadn’t even started them. What? She was sooo mad at me. I seriously got an ear full she was pissed! She wasted 2 hours out of her morning to do me this favor. Plus She sat in the parking lot for 30 minutes waiting for the store to open. I spend $ 100 & this is the service you give? Now, I’m pissed off! I specifically asked the girl over and over when I ordered them… «You will for sure have them ready by 9am right? You promise they will be ready? She will just run in and grab them and she can’t wait!» I got back, «yes ma’am I promise they will be ready!»
Nope my cookie bouquet wasn’t ready! And I couldn’t come get them and deliver them myself!
I needed the cookies to be at the hospital by 9:30am so family members could eat them with their coffee while my other cousin was having major surgery.
After calling the store I was told they would give me a free dozen cookies for the in inconvenience. Seriously? Thanks, but no thanks! You lost a good customer Cookies By Design! Definitely way better customer service in Scottsdale Arizona!

I brought cookies for my daughter’s birthday party, the cookies are sooooo soft, moist and delish. YUMMY!

I had a Groupon for this place and decided to use it for some co-​workers bdays. I always thought you had to buy a whole bouquet, but you can walk in and buy fresh baked cookies (different flavors, all delicious!) or just request one or two specific decorations (they do every animal or character you can imagine) and if they don’t have exactly what you request, they are able to improvise. They are so professional, individually wrapping each cookie to make it like a special gift.

I purchased a bouquet for my mentor as he just got promoted and was leaving the country and I wanted to thank him for mentoring me. The bouquet was beautiful and everyone at work comment on how beautiful it was. My mentor had mentioned he and his family started eating the cookies (sugar) a day after he got them, but he did not comment on taste.
I had my boyfriend pick up the bouquet and he ordered 10 additional cookies (4 chocolate chip, 3 millionaire, 3 oatmeal raisen). The cookies are huge! I really enjoyed the chocolate chip. My boyfriend enjoyed the chocolate chip & oatmeal raisen. He said the staff was nice and the place was nice & swanky inside.

Writing this review as a recipient of these delicious nuggets from heaven for my birthday (whilst shoving them into my mouth).
Delicious cookies, great variety, and each flavor was perfectly cooked. In my basket were: 3 decorative sugar cookies, 2 peanut butter, 1 chocolate fudge, 2 Snickerdoodle, 2 red velvet, 2 chocolate chip, 1 m&m, and 2 white chocolate walnut I believe. The adorable gift basket they were displayed in when I came into my office this morning totally brightened my day.
I’ll definitely use Cookies By Design for my future gifting needs.
And maybe when I have a sweet tooth and am driving by :-)

Okay, I just got home from work today to find a tray of assorted cookies sitting on my counter top. No one was home so I called my husband to ask about the cookies and he said that he just got home from work and someone behind him outside our home asked he’s the owner of the house? Well, the gentleman handed him the tray of cookies. Alright, a few days ago I wrote a review of my experience regarding the cookies I ordered. I said that the 2 dozens mixed cookies were dry and brittle but the fancy ones were fresh and awesome. Well, now Cookies by Design sent me a tray of assorted cookies today and this is the last thing I ever expect from anyone or anything just because I wrote my honest experience. First of all I want to say Thank you for going above and beyond to prove that your cookies are Amazing. Of course, I had to open the plastic right away and grabbed one of the cookie to try it again and the peanut butter cookie is fantastic. This time it’s moist and soft and really awesome. The coconut macaroon is so good. I didn’t expect anything for free and I want to Thank you for proving me wrong. You won me back as a customer.

Omg just about the most awesome ever and right close love the arraignments unique, sweet or whatever you want and the most important part… The cookies are actually Aesome!
Very yummy fresh and well worth it

The cookies in the place are over the top tasty. Furthermore, the artists are fantastic decorators — you can get about anything on a cookie !
They also make picture cookies, but I personally like the hand decorated cookies best. There is nothing better than fresh, hand made yumminess!
They recently started selling fruit arrangements also, and these are super refreshing on a hot day.

This is the only location in San Diego so I make it a point to get my cookie fill every now and again!
Having had the opportunity to order cookie bouquets and devour their fantastic cookies, I highly recommend everyone to go and try each flavor because we all know how much our palettes vary.
To give you a glimpse at my palette, these gourmet cookies are what I love the most! Five stars being magnificent!
Millionaire *****
Lemonade ***** (seasonal so get them now before they go away!)
Iced *****
They have a cookie of the month club, where you get a card (for FREE) btw, and each month, you receive one free cookie. And they just started the awesome text program where you text «Cookies SD» to «25 328» and you get a FREE gourmet cookie with purchase. The texts to follow may be $ 5 – 10 off a purchase.
I am not in the area so I make it a point, to drop by every chance I get! Well worth my trek, that’s for sure. Just assure that your travel time if via 52 east, is non-​rush hour!

Some people are difficult to decide on gifts for. Mostly the men in my life.
I wanted to do something for my sweetie for Valentine’s Day but alcohol is typical, flowers… eh maybe but maybe not, candy… I’d eat it… then I remembered Cookies by Design. Even a cookie bouquet can be customized for anyone! My bf is a Marine. So, I emailed the manager of this store and attached the Marine Corps logoand asked if a cookie cake with that logo was possible. She emailed me back promptly and said «yes». I called her and we discussed whether it would be a printed edible logo or a hand «painted» one. I decided on the printed logo because of all the detail needed. I ordered it on the phone. Paid for it over the phone. Requested to pick it up on Valentine’s Day in the morning.
When I arrived and saw the large cookie … wow! I was completely overwhelmed. It was fabulous. I know he will love it.
*Click the photo above
I highly recommend this Cookies by Design. Given that one can personalize the cookies and not just have the typical, «Happy Valentine’s Day,» etc, I feel that the boughquets or large cookies can be a perfect gift for anyone!

My mother ordered me a «Congratulations» basket last week and had it delivered to my work. The cookies were SO cute! White flowers and a giant ladybug in the center! I believe it was a 5 cookie basket (I hope it wasn’t a 7 cookie basket because that would mean I’ve already devoured 5 giant cookies). I don’t know how much the basket/​delivery costs, but it was worth it! Those cookies are DELICIOUS! They aren’t overly sweet-​just the right amount of sugar in the cookie and frosting. I noticed they also make chocolate chip cookies! *next time!
–it was a 6 cookie basket… so I don’t feel AS bad.

The cookies are delicious!
I had a discount from
and they were happy to customize my order. I got a 7 cookie basket with Angry Birds design. Everyone I showed loved it, especially the recipient. I was really happy when I saw my order when I picked it up. Plus, the cookies were actually delicious. I thought they’d be hard and gross the next day but it still had a great texture and the icing was not too sweet. It was perfect.
I also tried an oatmeal raisin cookie, which was soft and chewy. I loved it!
I’ll definitely come back here for my next occasion.