AT&T

Very bad service on tv and internet .on my contract i said to the guy i can pay only 100 $ per month and he said its fine but on first bill it was 127 $
Tv service is down and internet hickups some time

Angelo was excellent! He was funny, easy to talk to, and knowledgeable about everything I had a question about. I came in looking for a new Galaxy S6 Active and came out with a free Galaxy Tab 4 tablet, a free 35 dollar screen protector (which he expertly applied for me), and a 10% discount on my bill that I didn’t know I was eligible for!
If you’re looking for an AT&T phone this is the place to go. This isn’t a franchise store — its a corporate location which means they know all about all of the deals and promotions. The environment was very relaxed, no pressure and I’ll definitely be recommending it to my family.

Angelo and Christopher were more than accommodating both times I visited! They were extremely busy but it only took me 5 – 8 minutes to be helped both times. After coming from such horrible service its refreshing to know good customer service still exists. its sad people only write reviews when there’s something negative to say because this att store is truly amazing. Thanks guys!
P. S. If Chris reads this, Chili’s was bomb ;)

After 7 years with AT&T, I decide to add my wife into my Grandfather unlimited text and data plan from VERIZON so I did. People was very friendly… adding my wife my total monthly bill shall never be over $ 157.00 and guess what? The nightmare begins first month after that $ 246.00… second $ 329.00 overcharging me for everything and besides this I start experience a lack of services on my phone (no calls, no data, not even a 911 call). Make a long story short, AT&T has the worse Customer Service ever, I placed a formal complaint with FCC and another unprofessional, rude and careless person came to do nothing besides playing by the books like a old school bla bla bla… here is her name BTW Antroinette Reed. Waste of my time with a person that I hope will be able to help me, turning my life even worse saying that «You have used the service so now you have to pay for it». Be aware, AT&T you Lost a customer for life and I guarantee I will make my message out there regarding WHY PEOPLE SHALL NOT CONSIDER AT&T.
The Store employees are fantastic but they lack being pro-​active and explain to you the plan you are signing yourself into, you don’t ask, they won’t tell you, that was my feeling after two months of nightmare with AT&T and a total of over $ 550+ foe two cellphone bills.

Angelo was wonderful! He’s very knowledgeable and answered every question I had. He also did some research and got my family on a better plan that fits our needs and saves us money each month. He was extremely helpful and I will recommend him to everyone. I went to 3 different AT&T stores before meeting Angelo at his location and no one was as helpful or even looked into what I was asking. He is awesome! Everyone in the store was so nice but I recommend him to all of my family and friends.

Daniel the manager and Cecilia the customer service person tried to pull a bait and switch on me. Last night they told me I could get an I pad mini 2 for $ 150. Today I came in and said give me the I pad we talked about last night. We got everything set up and went to check out and they tried to charge me $ 199. The response I got was «we don’t have the mini 2 in stock so we just gave you a mini 3» thanks for waisting 2 hours of my time guys. They proceeded to be short with me when I wouldn’t buy and even threatened me.
After 30 min of browbeating me Daniel brought a mini 2 out from the back!
I’m going to Verizon. If any one from at&t reads this the above mentioned people. Especially Daniel, cost you a customer.

Terrible service. Walked in on a Sunday just to buy a phone. I didn’t need something fixed or to troubleshoot any issue. Just wanted to buy a phone. I knew what I wanted. It should have been a 10 minute transaction. Instead I get put in the queue behind two other people with real problematic issues. I waited for 45 minutes with no hint of when I would get helped. There had been no movement since I walked in with regard to the queue. I finally left. They blew an easy sale. How could they not have one person dedicated to just performing straight sales transactions? Yet they can have someone standing at the door waiting for customers to walk in.

Came with my mom to replace her glass screen protector that she has a lifetime warranty on. Customer service on the phone told her to go right to the store and replace it. When we get to the store they kept saying no, that always goes through the manufacturer. Even the manager was refusing to replace it for my mom even though customer service told her differently. They may have lost a loyal customer in my mom.

Called for appt Sunday morning after my Costco run
They got me right in on time and service was great!
Like the new store layout and the clean look. Everything i need under on roof!
Attt has always been there for us when needed. Great prices and love the new rollover data plans. Saves us a ton of money! Customer service at the store is great and they know phones and plans.
Thanks Att&t we have been you your for 15 years!

Super pushy! Tried to sell me six services and items when I went in to buy a phone. Not regular selling, but really pushy. They actually did talk me into a service, but even though I asked, they did not tell me about the two year contract. When I went back in they were very unapologetic. Needless to say I won’t be back there. i heard Verizon and a few others offer iPhones.

I would avoid this store like the plaque. Their system of taking numbers and making you sit for over an hour to answer a 5 minute question is ridiculous. They should have a consumer customer service counter for returns, etc. I went in to exchange and ended up returning only and that took 1 hour and 15 minutes, They have no idea what customer service with a smile is!

Wow, what a poor level of service. Was turned away at the door or told that I could wait in the sun (in East Cosunty WTF) for 2 hours as the were busy with new IPhone 6 sales.
What about you’re existing customers?
Another couple walked up at the same time to buy a screen protector and was told the same thing. You can’t sell this poor lady a screen protector?

Customer service is horrible! Was sent here from rep on phone and they would not honor upgrade. Manager, Zee, was not helpful at all. Tyler, the store rep, was nice. This review is about the manager only. No customer service skills at all!

I walked in yesterday not knowing what I wanted or even if I was going to go home with a new phone. A gentleman named Ramin was so kind and knowledgeable.. he help me and my mom with all of our concerns. Not pushy very information and even sent all my pictures via Bluetooth so we didn’t have to spend time waiting for the transfer of information. Even with the SD card that was corrupted he found a way to transfer everything. I take lots of picture because of my profession. And my contacts. Are important as well. If you go to this location ask for Ramin. he knows his stuff.

Always a new manager. No one is ever on the same page. I was told that a go phone has no contract yet due to a cross upgrade– my go phone is on a contract?!! Lady helping me was chewing gum with her mouth open. I really need to switch to another wireless provider.

The store it’s self was well an AT&T store so not much wow there… I will say thank gosh I found this corporate store in Santee. I will NEVER go with an authorized AT&T retailer store ever again, so shady…
If you need a great carrier and need to talk with someone knowledgeable come see Yousif, he helped me pick the best plan for me with actually taking his time, not just in it for the sale! Thank you I’m so happy with my new iPhone 5 and phone plan :)

Customer service was great but not overbearing. If you have a choice, work with Jameelah. She accommodated my dad and I on a task she received would recover no commission for.
Super friendly despite my frustration since I’d been to three locations prior.
If need to go to ATT again, it’ll be here instead of my usual location

So I recently paid my phone bill and noticed I was eligible for an upgrade, several months prior to my two years. Thinking this was odd I went to this location. I walked in and Christopher immediately greeted me. I explained my situation. He checked and confirmed I could upgrade. He stated it was unusual but completely honored it.
He wasn’t pushy and didn’t try to sell me any specific phone. He let me look without bothering me. He even made suggestions and told me to wait if I was considering certain models because an updated version was coming out soon.
He was very helpful and I found the phone I wanted. Chris is the reason I would go back to that store. It was a great experience.

I Shouldve left this review 5
Months ago, compared to my review and experience with the Clairemont town square AT&T store, which I bought my 2 new iPhones at and one was defective out of the box. The store didnt help but offer me a refurbished phone (claiemont store) called the Santee store before I wasted more time driving around and waiting and getting run around, Santee store reassured me that AT&T stores are responsible for refund within 2 weeks of purchasing phone from them. I went in and with no trouble, actually they were surprised about Clairemont store experience and even called the manager over there about my complaint, gave me a new phone, and refund that I had been charged for repackaging fees. No hassle. Quick fix. Should’ve went here to begin with. Great service each time I went in, employees and manager was great

I don’t like going to the phone stores and if I can avoid it I DO! If I have to go to my provider, this is the only location I will go to. They have the system DOWN. I never have to wait long, they are very knowledgeable and everyone is so damned nice. I waited a few visits before I reviewed and all I can say is that they are consistently awesome.
They even have a small seated waiting area for those of us that know we don’t want to browse.