Certified Tire Goodyear Santee

Update. Took my truck into Ford and let the service writer know that Goodyear in Santee, Ca. told me that the emergency brake cable was stretched and need to be replaced. A few hours later the service writer called and told me that it wasn’t the emergency brake cable at all. It ended up being the ratchet assembly instead. Again Goodyear in Santee, Ca. and their inept diagnosis of my emergency brake was DEAD WRONG. DO NOT GO TO GOODYEAR IN SANTEE, CA! Their incompetence and lack of safety regulations in regards to brake service is scary. I would NOT trust Goodyear in Santee, Ca. to park my truck much less do maintenance on it. STAY AWAY!

I could not find reputable shop to work on my AC Shelby cobra. Everyone was either Garking at the car or afraid to touch it. My car is a custom build but the engine is original. I went to the Dyno Shop in Santee and they really screwed it up for a small $ 1500 and told me the engine was going out and it was time to replace it. I tried going to a custom fabrication shop and they wanted over $ 15,000 or a blank check. I took My cobra to this shop to have the shocks changed after spending $ 1500 to have it done wrong. I spent close to $ 500 trying to figure out why I had a wiring short. I replaced the battery a second time because it kept dying, I even had the full wiring harness replaced by a professional shop. It took THIS so-​called tire to fix it for about $ 20. My midlife crisis car has never handled this good and tuned so well. This tire shop does a lot more than tires and I will bring all of my trucks and vehicles from my company here for a long long time. I cannot recommend the shop enough and after all these years I only live a mile away. Oh yeah, they’re very fair on their price for tires too.

Eric was amazing. Explained everything and the price was very competitive would definitely recommend. I had brakes and rotors turned. Quick service very professional and friendly

Wooow, only Tire/​mechanic business with an explosive energetic attitude. Prices are good too ofcourse. They dont have the corporate attitude, but they do have the experience.

Josh was extremely helpful. I came in after a terrible day, my tire popped on the way to the gym, and I had just gotten a warning for my break lights being out On the way to the Good Year shop. Josh was extremely friendly, with a great attitude and had me back on the road within 20 minutes! HIGHLY recommend this place and will definitely come back here if I have any future problems.

Thank you to Josh and Kevin. I have been going here for a little over 3 years. These guys are great and extremely helpful. I never feel like they are trying to up sale me. I convinced my husband to take his vehicle here as well. Needless to say we only come here for servicing and repairs. Thank you Santee Goodyear, we appreciate you!

I took my vehicle in for an oil change on the recommendation of 3 people, and a friend who’s husband works here.
Upon leaving after the oil change, I noticed the oil light flickering at idle. On the morning I was taking my vehicle back in to have this resolved, I had another major issue pop up so I called and asked if it was something they could fix. They said yes, they’d run a diagnostic and get the flickering light and whatever this new problem is fixed.
Seven hours later they send me on my way. Only for me to notice there’s a new rattling sound. I had a friend give it a listen and even he said this was an abnormal sound for my vehicle.
When I returned to the shop, I explained that I was under the impression they’d run a diagnostic and that diagnostic is what lead them to do the repairs that they did. I was also under the impression that they’d have checked to make sure the issues were resolved. The manager said it was noted on the bottom of my paperwork that they knew about these; so my fault for not reading the notes and asking questions but one would’ve thought that they would have told the customer upon check out about these discoveries that weren’t addressed (especially since they pertained to the original reason for this visit). Unfortunately, there was no mention of this.
When I expressed these concerns & lack of other disclosures to the manager, all he could do was apologize and offer to refer me out. I told him that would be nice because at this point my confidence in them is nil and I’m ready to file a claim with the State. He said he didn’t want to go that far, and then went to get the guy who helped me. That guy came back and asked what was going on. So, I spend several minutes explaining all of this to the manager and then I have to go through it again?! He asked if he could at least hear the sound. Upon hearing it, he tries telling me that that’s normal for high mileage vehicles. This is not normal for my vehicle. I don’t believe in happy little coincidences of overnight changes like this.
Perhaps the guys here should focus more on disclosures and communications regarding business with customers rather than talking about their kids, grandkids, step-​parents, family deaths, hoarding tendencies, etc. I’m human and appreciate getting to know others, but not at the sacrifice of quality customer service. It’s disappointing because both of the guys who «helped» me stated they’re honest guys but I feel that the service I’ve received from them was misleading.

Review for 3÷10÷15
So, I was in need of a last minute oil change and since this shop was down the street from my home, I decided to give it a try. The assistant manager at the front desk, Paul, was very professional, funny and helpful. Now, the wait was quite long but I expected that because I had checked in without an appointment in the middle of the day but other than that, the service was great. In the mean time, I waited inside the office, they provide a small lounging area with a flat screen tv so you can relax and kill some time while your car is being worked on. My oil change included a free 4-​tire rotation and I had a coupon for $ 10 off, so that was a plus. I’ll definitely be coming back but I recommend you to make an appointment ahead of time or leave your car and come back in a couple of hours because it does get busy.

These guys are the worst… always trying to sell things you don’t need. Like a serpentine belt and tires with only 20k miles?!? Only reason we go there is because of the membership that gets us an oil change for $ 17. So today I go in for an oil change and they tell me the membership is expired, due to inactivity (bought tires for my wife’s car there last weekend). So ok, no problem. Guy takes about 15 minutes to check the oil level in my truck, comes back in without saying a word, types for another 10 minutes and points where to initial and sign… for a $ 42 oil change. So, no membership discount, and it’s $ 10 over the price listed for the basic oil change. That’s because my «truck uses 5w30 oil». As opposed to what? Everywhere I know of there is no price difference between 5w and 10w. It’s a 4 cylinder ford ranger with 77k on it in San Diego… doesn’t need a thicker oil, and that doesn’t cost more anyways. They are rude, unprofessional, rip off wannabe mechanics that should stick to doing idiot jobs like basic oil changes and not questioning or challenging potential customers that walk in the door.

Thanks to the guys tonight, I didn’t need to pay to replace a battery. They were honest and helpful. They tested it, and said it was fine. I know I’ll be back for any other needs on my Honda. They also squeezed me in on a flat tire so I could make it to a family function on time two weeks ago. Thank you !

So, The one thing I want to say is that they sure do try to get your business, but the service that follows is not up to par. First, the way the two gentlemen in the office speak to their customers is far from professional. I understand that they may have a relationship with some of their customers, but when you hear them calling women customers things like «hunny» and «sweetie» it kind of makes your blood boil. Second, they BROKE MY CAR and didn’t even have the guts to tell me about it, I found it the next time I opened the hood!!! How do I know it was them? Who else has the ability to crack my outer engine rim cover? I specifically recall the technician who was working on my vehicle walking in to Kevin and saying «After all that !@#$ work to get out the air filter and it’s brand new!» Yep, I had it replaced on my last oil change… I was furious when I found the very large GLUED crack in my engine cover! At least tell me about it instead of trying to cover it up! I hope they have not done this to other customers! I would not recommend this service station, they are not professional and NOT HONEST!

If I could give half a star I would. Dropped in after work one day for a cheap oil change, the place was empty and a fat slob mechanic just sitting in a chair looking bored. I walk in to discover the manager (looks to be about 70 years old) has zero customer service skills (what’s up? Is not a professional greeting). He seemed bored, and told me it would be about an hour. So I waited and after about an hour when it was done they parked it in front of the store and made me wait another half hour before taking my payment and sending me on my way. The only reason I didn’t poke my head into the shop and say «what the hell, can I pay and go now?» was because they happened to have a cool show on the TV (American Ninja Warrior), and I was kind of enjoying it, they get a star for that. At other tire stores they at least are hustling, trying to get each customer back on the road as fast as possible. Not here, they don’t care how long they make you wait. I’ll never be back, there are too many other, better tire store in San Diego more deserving of my business.

Last week I did a walkin for my oil change and was told it would be 5 hours, so I made an appointment. At the time of making my appointment I was already being talked into new tires. I left and went back for my appointment where the service person asked for my keys to get some more info. At any other place I have never experienced this; I know my plate numbers, mileage, year make and model of my car. When he came back he wanted to show me that my dipstick had varnish on it and that I needed an oil cleaner too. I know that I went too long without an oil change, and said no. He continued to try to upsell the service and this annoys me, I just want an oil change. Then I asked how long it would be, and with an appointment, the wait time was an hour and a half to two hours. What is the point of an appointment if you are not getting the car in and out?
I can drive a little farther and walk in to the place I used last time with no appointment and get my car back in less time without being sold on stuff. When you start selling me things before you even look at my car you lose credibility when the job is finished and try to report anything wrong you found, it just feels like you are trying to get more money out of me. I have a newer car and no lights are on nor is it performing strange or bad; just let me get my oil change and send me on my way. I will not be using this place again.

Excellent fast service and the price I could not beat. I came in expecting high pressure sales for my balding tires when all I wanted was a flat repair. I was pleasantly surprised! My trip cost me nothing and after all was said and done the guy looked at me an said «you
Know you are going to need new tires soon, right?» And handed me two quotes. The first was all the add-​ons that they up-​sell and the second was a base quote. He gave me a
Quick rundown after I asked and left it at that.
For having a flat tire I don’t thi ki could have had a better experience.

I received a Goodyear Tires in Santee, CA ad in the mail with an oil change advertised for $ 15.88 and it included «free tire rotation» upon request. I called to book an oil change for my 2010 Toyota Corolla. A nice guy booked me for the following day but said my car takes a synthetic oil, which would be a «few more dollars» and asked if this was ok. It was.
Today I arrived on time for my oil change. Was rudely greeted (if «greeting» can be used to describe this rude guy’s acknowledgement of a customer) by a bored desk clerk who took my keys and walked out to my car without saying a word. He checked the mileage, etc. then walked back into the store, again without saying a word. No customer service here, folks. Its like I’m an interruption to his boring day. Anyway, he starts writing up the order and notes that my car takes synthetic oil, and I said I know I was told this, and then he tells me it’ll be $ 56.00 — NOT $ 15.88 AS ADVERTISED — AND NOT «A FEW MORE DOLLARS» AS TOLD TO ME ON THE PHONE. This is a classic bait and switch. Its robbery via lies. I plan to finish this Unilocal review and then head on to the BBB, Goodyear Corporate and other options for customer concerns.
This is a miserable place for automotive care — and they lie to get you in the door. Stay away.

I’ve had brake pads, windshield wipers, transmission fluids, etc. replaced/​serviced here. The technicians are helpful in person and over the phone, and they’re always willing to help. If your not good with cars, come here because they are highly experienced professionals who aren’t in it for the money, just customer satisfaction. Good work, Goodyear!

My recent experience at this place was not a good one. Their attention to detail is seriously lacking at Goodyear/​Certified Tire of Santee. If you are looking for good quality work that goes beyond the basic oil and tire change please look elsewhere. The sales people at this place should ease up on pushing auto repair and stick to what they know, changing oil and tires.

Kevin worked hard to get our business. We have a fleet of vehicles. We have used Horsman Auto for services and Discount Tire for tires with great result. I gave Kevin a try for my own truck. I have a busy schedule and I always need an appointment. Today I stop by, all bays empty, I know it is near closing time, but all employees standing around. I need a quick rotation. He says he has been slow all day so to risk having them run into OT to switch my tires is a «business decision.» Well he has lost by business forever. Sorry I lost my temper and left stripes off my tires as I drove away.

I am never going to Goodyear tire again after my last experience. We always take both our cars to Goodyear Tire because they have the cheapest oil change prices around if your a rewards member so this is usually our go to place for oil changes. My husband and I took one of our cars here this week to do an oil change and always after the end of every oil change they give us a list of problems with a car and tell us they do car repair as well. And every time we tell them we have our own mechanic who gives us great repair prices and sometimes doesn’t charge for labor. So when we told the manager Kevin he basically said he wasn’t interested in working on our car anymore because Goodyear isn’t only an oil change place. That’s basically like telling someone at a clothing store you can’t shop here anymore because you only buy clearance items. I’m paying for my oil change so I’m giving you my money. No where does it say I have to get my repairs done at Goodyear tire, especially when I have checked repair prices there and they charge crazy prices. They say they can price match to an extent but why would anymore want to pay more? Goodyear has lost a customer and I will be sure to tell other’s not to go there are well. So in conclusion if your going to Goodyear Tire just for an oil change beware they might tell you to not come back as a customer unless you pay more money for repairs or tires.

When I asked my sister and niece where I can get an oil change in San Diego, they raved about this place. So, I had to check it out.
I took my car in for and oil change and tire rotation to this service center for the first time, and I must say I was very happy and satisfied. It was a Saturday afternoon and I dropped my car off. My service guy was Kevin. Ask for him or Paul when you get there. They’re all about running this place like true old shool folks where CUSTOMER SERVICE is key. Kevin explained everything that they were planning to do and it was done when they said it would be. Kevin noted that for an additional charge, he would check my wheel balance; but only if he had my permission, and only if it needed it. Turned out that it didn’t need it. He recommended that I would need to get my breaks fixed, but didn’t push me into getting them fixed or pay more. He simply suggested that I come back on my next visit. Not only did they do a great job, they made my tires look shiny and cleaned my windows. I wasn’t expecting that, but it was a nice touch!
They have great coupon deals, too. Try to look in your mailers or call the place up and find out where you can get them.
Being a female, it’s tough to find a mechanic that’s honest and has affordable prices. I believe this business will stay open for a long time, and customers will keep coming to get their cars serviced here because of the friendly service and good service. I live in Bellflower, CA which is in LA. For my car service needs, I’m driving down here!