Rady Childrens Hospital San Diego

Really great after-​hours care.
Clean, admin staff was quick and professional. The medical staff all made us feel comfortable and secure with the care they gave our toddler.
Even though it seemed busy we didn’t wait more than 5 minutes for triage and then another 10 for a room.

We had a great experience with this urgent care facility. Brought our very sick 3 year old in on a Thursday ¹⁄₁₄ at 5pm expecting it to be busy and a long wait but we got in pretty quickly plus they had lion king playing on the tv. The processing staff was very nice and fast. Our nurse was great with Scarlett who was scared and crying. She used sounds and distractions to help my daughter calm down while she took her vitals as did our discharge nurse. The doctor was also very good with her and answered questions I had about my newborn while we were there. Great place! Thanks to the staff for helping us tonight.

There is only so much that you can expect from a hospital or clinic. But compared to previous experiences in other clinics, this is my better experience. I went in, and waited for about an hour. Mind you, the waiting room was packed when I arrived. So one hour wait, is not so bad. Recently I went to my doctor’s office for a walk in. There was no one before me, and no one had arrived for their appointment. And I waited for an hour. Once my babies were in, the nurse quickly took down all the information and transferred me to the check up rooms. The doctor came in, had amazing patience with my babies. She even made my 2 year old smile which is not as easy as you would think. She asked questions, and gave me the information I needed. After a quick diagnoses, she printed out the paper work and I was off.
It was not as fast as I would have hoped. I went in around 6pm and was out 8:15 ish. But for a clinic with a packed waiting room and many sick children, it was pretty good. The doctor took her time, and was very sweet. What more can I ask for?

Registration: Basic questions, fast service.
Nurse Triage: Thorough, fast service.
Wait time: no time at all to be seen (this was at 4am)
Clinical: Dr. Angelo Del Re did a very thorough examination. Sent us for X-​rays, completed lab work and urine sample for our 9 month old and diagnosed him within 3 ½ hours.
Bill: only charged ER copay and paid bill online. (no complaints here, I guess it pays to have insurance)
Pros: Great customer service, attentive and caring staff, no wait time (this could differ depending on the time you go)
Suggestion: upgrade to an electronic way to fill out the registration forms.

The two times we’ve had to bring our son here it has always been a pleasant experience. The nurses and doctors are very knowledgeable and caring not to mention speedy. :)

My son is hospitalized here right now and i had wonderful nurses and RTs till tonight…
This nurse and RT wasnt taking care of my newborn right. My son is going threw alot of pain and suffering and they dont care to swaddle him correctly or make him comfortable. they just throwing blankets on him all sloppy and walking out. I had to stay awake to check on that they were doing there job right and swaddling him correctly or i had to ask them to come and do it right. The RT also didnt seem to know how to place the level 3 breathing machine on my poor son. it kept goling into his mouth or sliding off. all night. kept telling me theres nothing she can do?! so my son has to kept eatting his breathing tube?! my poor son who is in pain is just not getting proper care here. all the other nurses were fine and i felt confident and safe for my son… now i cant sleep… gotta keep these nurses in check… making sure he isnt eating his breathing tube?! wow…
also im a breastfeeding mom and i dont make all that much milk. but at 10pm i actully got two full 2 oz bottles and they told me to just put it on the counter and they will store it away… i checked at 4am this morning… the breast milk was still there!!! now i have to throw it all away?! seriously?! all the other crap and now this?! come on!
I was really happy with all the other nurses but these nurses im sorry to say but are straight up lazy and retarded… I dont feel safe for my son now… i have to question all that they are doing. im already scared for my son and really worried… now im extreamly worried and have extream anxiety that they will make another stupid or lazy mistake and hurt my son…

I’ve had occasion to take each of my three children here for various ailments. It’s never taken as long as the emergency room which can take all night. I’ve never spent more than 2 – 3 hrs but usually only 2 or less on most occasions. Such a blessing when you have 3 children like I do. They’ll never turn away a child who needs to be seen as long as they are open. I’ve walked in 2 minutes before closing before and was welcomed right in. Quick. Clean. Friendly. What more can I ask for?