Mission Valley Medical Clinic

I had to get a police physical done basically ASAP and last minute when I was referred to this spot.
First off, the front desk staff was absolutely the sweetest ladies and I was very happy that I was helped immediately despite the amount of people already waiting.
Second, after I was helped by the front desk staff who was able to get the doc to agree to see me WITH NO appointment– I was astounded. He is an ex Navy Commander and was an extremely amazing guy to get me in and help me out even though he was walking out the door. Jake Armijo is his name and he knows his stuff so ask for him next time you are there!
Thank you very much for your help and I recommend anyone who needs help with an absolutely amazing staff!

ZERO stars! Be careful, they charge you what they should not!
I went there for my annual physical (which is INCLUDED in my insurance) and they sent me a bill of $ 206.
I left MANY messages until one day I found the billing person and they told that it was not physical because I had a cold. WHAT?! I had the cold way BEFORE the visit and they charged me because I had a cold sore under my nose?!
I told them to fix the visit code and they «agreed».
A month passes, and they sent me the bill again!
I am going to file a complaint to my insurance but do not go there. Tricky people.
BTW, billing lady Melody something, you better start answering the phone and call back people!

Terrible customer service this place misplaced my govt ID and kept TELLING me to check my pockets as if I lost it. So now I am sitting here 28 minutes and counting waiting for my appointment to start after the scheduled time only to hear my name mispronounced 3 times. Each time I corrected them. «Is that with a G?» The assistant asked. I told them multiple times «no with a J» as if they couldn’t see it directly on the paper I filled out. The medical assistant who finally brought me in had absolutely no clue how to conduct basic vitals and testing. He brought me into a loud hall way and asked me to listen to numbers he literally was whispering and wanted me to repeat them as he stood behind me whispering them… Hilarious. I highly recommend that you do not come here for your DOT physicals. I passed however OT definitely could have cost me my credential in CA if I didn’t have to over compensate.

Dr. Vallance was very helpful and went above & beyond to help me out. Got in right away without an appointment, but you can make a appointment if needed unlike other urgent care offices out there. Very reasonably priced as well. Thanks much for all your help Dr. Vallance, I will be sure to always come back here in the future.

I had a very serious accident in the kitchen with a knife. I cut off the end of my thumb almost to the bone. Being late on a Friday I went to Mission Valley urgent care to have them look at it. The ladies up front were open and honest and did what they could to get the doctors attention.
The doctor numbed it to relieve my extreme pain and then figured out how to address the problem. They were quick and courteous and honest and direct. They said they may not be able to help me and I understood. It was 5 o’clock on a Friday and they closed at six. They were super cool with my jacked up situation and I truly appreciate Jake and his staff doing what they could for me.

Excellent Service, but long wait times.

The waiting is the hardest part. Even with an «appointment» you can expect to wait an hour or more to be seen. They are aplogetic enough but instead of apologizing how about fixing your process. Even though they have you fill out 1000 forms, they have none of your information when you go back for a follow up. Go to the emergency room, at least they will have ice packs and you can bring a drink.

So just came in to get shots and showed up 10 minutes before my schedule appointment. They made me fill out a bunch of forms just to receive normal shots and have me sitting here almost 20 minutes after my appointment when they have no one waiting in the waiting room. I have insurance and next time I will go elsewhere, just figure this would be fast and convenient, never again.

The girls at the front were very nice & helped me if I had any questions. I would definitely recommend this place to anyone who is new here, & needs a great Urgent Care Clinic

Dr. Pohl has always taken great care of me (been to his office multiple times now). Having a great doctor in Mission Valley has been a blessing and I would definitely come back. A+

Almost didn’t come here with some recent negative reviews but was treated wonderfully and had a great experience. Not a bad wait time at all (about 15 minutes). Friendly staff, great care, and doctor. I would come back and recommend.

Be aware of the fee they charged you. The amount they told you on phones /​in person is different than the amount that is listed on your billing.
I made my final visit about 2 weeks ago and I’ve paid everything they told me to pay. But today I received a bill from them saying that I still need to pay 55 dollars more on the service that I already paid. I mean you shouldn’t ask your patient to pay for it if that is the mistake made by your staff who told patients the wrong amount of the service.
Definitely won’t come back.

I came in as a walk-​in and left after almost two hours of waiting. They never got me on the waiting list because they were waiting for me to give them my insurance card but I had told them I would pay in cash. They just didn’t listen. They’re super slow, no sense of time management and charge for whatever they feel like charging. Ridiculous. I can’t say anything about the doctor because I never got in, so I picked up my files and left.

Good luck getting any of the staff to answer the phone or help you in any way. On the insanely long shot chance that you do get through to anyone, they will then just put you on hold until you hang up. I saw Dr Pohl and now I need his approval on a fax to get insurance to cover the prescription. But the pharmacy has faxed the request three times and I have called probably 50 times in the past week and NOTHING. So the appointment was a complete waste of my time and my insurance deductible to boot. Do not go here ever unless you have no choices whatsoever.

If you’ve been assigned this Dr Pohl, and this clinic by your health insurance company, you will not be happy. Paying close to $ 1000 per month with Sharp, my annual exam at this center was lousy… because.
1) No ekg…(this should be a baseline issue)
2) Waited 30 minutes beyond appt.
3) Did not even see a physician (Drc Pohl), only his nurse practitioner.
4) No PSA despite prostate history issues.(I had to ask for one)
I didnt find the staff to exibit much courtesy, it was a bit cold, like a government medicaid clinic.

I usually don’t post reviews on Unilocal,but this one was a must. Had an appointment for 11:15 AM and was left hanging in the waiting room for OVER AN HOUR without any sort of update. 50 minutes in was called up to the front to be asked information that was already on the many sheets that were already filled out. Time management is VERY poor.
If I honestly could give this medical center a negative rating, I would. Probably the most frustrating experience you can have in the medical world is to have an appointment, not be called in 1+ hour late, and not being kept in the loop on what is happening.
Regardless of how the doctors are at their job, when you have such a poor system flow and time management, it becomes a dreadful experience.

Absolutely terrible Urgent Care/​Walk-​in Clinic.
Expect to wait for 2hours if not more
.I waited for 4
Only to have the front attendant «misplace» my paperwork & have other individuals (who came later without appointments)
Even after I asked the attendant how many more people until I am up she continued to tell me «you’re next» multiple times.
They took payment prior to even seeing me.
I’m guessing just to make sure I won’t leave.
I’m never the type to leave a bad review on an establishment but this place is just the worst.

I always see Dr. Pohl. He is very nice, compassionate and understanding. He always thanks me for waiting. The staff at the front desk are always friendly, no matter how busy it gets. The nurses are kind and reassuring.
I think it’s to be expected that urgent care clinics will be busy, regardless of whether you have an appointment or not. Patients are typically seen based on the nature of their issue so that can sometimes make it seem like you’ve been moved to the bottom of the list. I don’t mind at all waiting for Dr. Pohl — he is great!

Walk in? Expect to wait 2+ hrs before being seen. Have an appointment? Expect to wait… 2+ hrs before being seen. At least they’re consistent. (So if you want to be seen in the ballpark of 2pm, best to make your appointment for around 10am.) I was seen a total of three time, first time as a walk in and the second two as follow up exams with appointments. Each time the wait got LONGER.
Time with the doctor is minimal, about 6 min. Which would be fine if the care was efficient and thorough. And the wait time was appropriate. It is clear that more concern (and substantially more time!!) is devoted for paperwork, which should be done after the patients are dismissed. And extra effort is made to extended (unnecessary) care of workers comp cases to rack up their payroll.
Would never recommended. This experience at the mission valley medical clinic has been far more painful than my initial injury ever was.

Didn’t have an appointment and said it was going to be an hour wait, that’s fine I get it but I waited TWO & A HALF hours, maybe even more, just to get a TB test done.
I wasn’t the only one complaining in this place either!