California Bank & Trust

100 stars!!! I really mean this. Terina is the new manager and what a totally gem. I personally made a COLLOSIAL banking error. I mean BIG, TOTALLY MY FAULT. It was a mess and it was a mess that lasted several days. I had to call Terina on several occasions to sort it out, I was completely a pain the butt. She helped me sort the entire thing out, helped me to understand all of my options and worked it out in my favor way beyond anything I had the right to expect. A totally amazing process! Let us remember totally my fault. I was NEVER at any point made to feel stupid or irresponsible for my mistake. She listened very closely to what I needed and why, and went way out of her way to help me. I have been a customer of this bank for a long time. This bank actually values that relationship even when I as a customer am not holding up my end of the bargain. Nothing could get me to change banks.

Came to this bank as I did before to cash my check and the teller was nice and friendly. Came back because I loved the customer service, this week and got Carmen who was rude and had a nasty attitude. She told me I can always go to another bank to cash my checks! Mind you she just came back from lunch. But really Carmen? You had to be rude to me for no reason? I’ll never go back to that bank again! She should be ashamed of herself!

This bank is mickey mouse and the website must have been built by the same folks that did the launch for the Affordable Care Act. I am removing my funds tomorrow.

Will Rivera is the manager of this branch of California Bank & Trust. Will has held the manager’s position for over 17 years — and it shows. He will make himself available for a personal conversation, and you will know he cares about you and how the bank is performing for you. He strives for excellence and for making the banking experience as personal as possible. Will is smart, personable, knowledgeable, attentive, and caring. Stop by and say hello to him and you’ll know what I mean!
Janet Sobel