Chase Bank

They kept me waiting for a notary told me he would be right back. I am a long time
business customer, now I cannot make it anywhere else get paperwork done I am glad other Chase banks not like this location. The notary Robert left early and told no one.

I do part of my banking with Chase so I come here relatively often. I generally come in to deposit checks, get cash back, or pick up some quarters. The almost all female staff here is always smiling and happy to help. They always make nice comments about general things, like say, my shirt; I like that. Let’s face it, if Unilocal reviewers reviewed me, I’d likely be a ⁴⁄₅ stars (4 ½, really) on the attractive and personality scale, but it’s still nice to be on the receiving end of some genuine compliments.
Anyway, I’m not sure if there’s a new policy in place, but they’ve really been pushing the mobile chase app here. I know I can deposit checks via the app, I know I can pull out cash from an ATM, but I can’t get quarters through any of those means. It’s also nice to get a decent walk and some human interaction on my days off so going to the physical bank is no issue for me. I don’t want to feel rushed or pushed out anywhere, but sometimes I do, specially when I get repeatedly told that I could’ve done my banking through my phone. I know that! But where will I get rolls of quarters?

Crystal was my teller and banking rep, however she’s in training to be a Branch Manager and I can see why. I experienced the most amazing service I have ever received from a Bank Teller, she went over and beyond my expectations, handled all my issues and took the time to explain to me why certain things were happening in my account. I cannot tell you how many times calling Chase made me want to go bank with someone else but its people like Crystal that keep me coming back. I came in at 5:30 and didn’t leave until 6:20 and it didn’t matter to her that it was time for her to go home, her only concern was me and thats the way it should be. Thanks so much, 5 stars all around!!!

Dear Chase,
I opened a new checking account with my son four months ago. Alan D. Grismore, apparently a new employee, set it up. It took over 90 minutes. He assured us there would be no service fees because the high school account was linked to my account.
We purposefully went to the branch on a Saturday in person to set up the new account correctly.
Yesterday my son showed me a statement that revealed a $ 6/​month service charge on his account. Mistake #1, Chase.
I called customer service and spoke with a woman named Karin (sp?) who informed me that the reason Chase charged that fee is because I didn’t have a première checking account, which is one that maintains a $ 15,000/month balance. I told her that Alan Grismore had not told me about this requirement. She said there was nothing she could do. Mistake #2.
I waited on the line once the call with Karin finished in order to leave feedback in the customer satisfaction survey. No survey ever started. The automated voice that came on after a delay was the beginning menu. Mistake #3.
After more research and mounting frustration I discovered that:
1) the fees were charged in error
2) the accounts can be linked
3) there is no requirement for a première account to avoid fees.
Chase, it appears that you hire inept people and/​or you do not train them properly. Your automated customer service satisfaction survey that I was told would come on at the end of the call does not work.
My experience was a bungling mess of mistakes and misinformation from start to finish. It erodes my trust in your ability to keep track of my funds accurately. I am now exploring other banking options since the quality of your service has sunk this low.
I loved Washington Mutual but have been very disappointed with Chase. After 12 years, I’m shopping around for a new bank.

They are ALWAYS so pleasant! This is also a great location to jump in and out of in downtown OB. I always have such a quick, pleasant and friendly time when I have to come in for banking! Normally I use Chases’ awesome phone/​picture deposit but, once in awhile i need more immediate deposits and coming here is always a pleasure!

There’s few times when the ATM is not enough help and I need to go inside the branch I know I’m making a great decision.
Customer Service is great.
Its never crowded
Plenty of parking
ATM’s always work
I’m In N out in a jiffy
Maybe my opinion can change when something bad happens, but i pray to the Bank Gods so this never happens.
You guys are amazzzing…

I don’t know what anyone is talking about when they say the workers aren’t friendly. Almost everyone knows me by name and they really show a true caring personality when it comes to me and all the other people that come to chase. I usually always use the ATM, but if I go to this bank I always go inside just so my day can brighten up with everyone. I love you guyssssss you’re amazing

Jeez with these old reviews … our experience couldn’t be any different!
When Union Bank screwed us and our biz over (about two years ago), Chase welcomed us with open arms and we haven’t looked back since. From the tellers who are always friendly and helpful to Mario who helps us with our business banking to Judd who just helped us with an awesome refinance opportunity (closed in about thirty days), I can’t think of one bad thing to say about the branch. ATM deposits are convenient, the parking in the lot is easy, and there’s never a wait in the branch. It’s also impeccably kept with candy, coffee, and water while you wait.
Thank you, Chase, Mario, Judd, and you great tellers for taking the bad taste out of our mouths about that terrible other bank!

Came here to deposit money for a friend. The amount I originally tried to take out of the ATM didn’t go thru. So took out what I could and when I went inside. No wait no line. Slid right up to the teller and made my deposit. Asked about the ATM. He let me Finnish my transaction with him by letting take out those additional funds and make that deposit. Like when a bank lets me give them money any possible way…

All I can think is all these CHASE HATERS must have nickels in their accounts and that pisses any teller off, especially when YOU overdraw and cause a SNAFU with bounced checks.
Suggest you do like I do. I keep about a half million in my accounts there, and I get GREAT CUSTOMER service !
Love this place !, always get you out quickly.
In fact, I love this bank so much, I think I’ll just buy it for myself.

This was my neighborhood branch until I moved away, but I still use this branch since it’s close by.
I usually do most my banking through the ATM to minimize my interaction with PEOPLE.
But when I do have to go inside, most of the tellers are «work friendly», by that I mean they are nice to you because it is their job to be.
Their free coffee is always cold and always horrible.

I bank here and i have never had problems with my money, i can purchase cashiers check for free and love this about Chase. BofA used to charge 5.00 for this!
This branch has a tiny parking lot in the back, employees have zero personality and act so cold towards customers.
They still beat BofA.

The Kensington branch is the best place to bank. I have NEVER had any problems banking there and I recommend it highly. The staff are awesome! There is no other place I would put my $$$$ My Yorkie loves it as well!

Nice knowing other people hate this place as much as I do.
Avoid this place at all costs. Maybe other locations offer decent service but everytime I leave this bank I leave angry. I left BoA because of the constant fees but I am leaving Chase because of the terrible service! The atm doesn’t read my checks half the time, they are rude to me everytime I go in and today they left me waiting to do reissue my card and didnt tell me the guy who does it went out to lunch when I came in! they were gonna let me sit there for an hour and not say anything !!! FUCK THIS PLACE

CHASE BANKS SUCK! The worst bank I ever had to deal with in my life! Customer service is terrible! When you deposit a paycheck it takes 3 days to claer! THEY WILL NOT CASH YOUR CHECK IF YOU DONT HAVE MATCHING FUNDS IN YOUR ACCOUNTS! IT DOESN’T MATTER HOW MANY YEARS YOU’VE BEEN A CUSTOMER! I’VE BEEN WITH THEM FOR 8 YEARS! I am going to close my accounts and go with another bank. AVOID CHASE AT ALL COSTS!
****update****
Marie you are full of crap. I made cash deposits to my checking account and it took 2 days to post! In the meantime, web payments were bouncing! As soon as Wamu became Chase my checking was hacked 2 times! Where is the security? I closed my accounts and I am never dealing with Chase again! AVOID CHASE AT ALL COSTS! IT’S THE WORST!

This is a comment about Chase online and not this branch specifically since I’ve never stepped foot into this bank. I had WAMU previously and loved it but was automatically transferred over since WAMU became Chase.
I always pay my bills on time online and allot more than enough time (usually around 2 wks) for the $ to be sent to the merchants; however, I noticed that Chase changed my «deliver by» date for my rent to 4 days later than the date I had put down! When I called the customer service to inquire about this, they were not helpful at all and basically kept blaming me saying I needed to indicate that it should be sent 5 days earlier since it was a paper check and not electronic. I told them I’d never had this problem with WAMU and that it should be up to the bank to figure out how long it will take for the check to get there, regardless of whether it’s electronic or paper! I guess their «guarantee» for bills to be sent on time is not true!
They told if I get any late fees, I should call and ask the merchant to waive it — I thought this was unacceptable, as it should be up to Chase to fix the problem and pay the fees and not me since they were the ones who screwed up. Yet no one at Chase ever acknowledged it was their mistake.
I sent an email complaining about this and received a long email detailing how many days it would take for electronic vs. paper payments — all which were less than the amt of time I had allotted.
When I emailed my friend about this (who previously also had WAMU), she told me she was charged $ 10 by Chase for making more than 6 transfers within one period! WAMU never charged us for transactions!
I’m really thinking of withdrawing all my $ and going with another bank.

I have been with Washington Mutual ever since I opened a bank account 10 years ago; for the most part I never ran into any trouble with the employees and was generally satisfied with the website & services provided. I was willing to accept the change to Chase since I heard good things about them. My only concern was if there would be any major changes to the policies associated to my account.
Since my wife (fiancé at the time) also had a Wamu account, we visited a local Wamu to inquire as to the changes taking place. We were assured that no major changes would come; basically our cards would change (obviously) and we would eventually login to the Chase website for online banking. Straightforward and seemingly simple enough.
Little did we know that Chase requires a minimum fee (of something like $ 300) in a Savings account to thrive sans penalties. I understand this is the case with many accounts, however we both opened accounts at a young age with no required minimums through Wamu and assumed this would not change as we were told.
Many dollars and countless wasted days later, we are closing our Chase accounts and moving to another bank. My wife had the original idea to switch without a second thought, but I wanted to believe Chase would uphold the values of Wamu. Let’s just say that even after speaking with a remorseless manager (who really could not have cared less) we MAY get a refund of $ 5 each. To break it down, each month I have been charged $ 5 for not having the required minimum — the transition to Chase started early last year. Blame definitely falls on me for not checking my statements, but we were planning our wedding, and surprises/​non-​truths regarding our accounts took a lower priority.
Explanation from Chase: It is the account holder’s responsibility to report issues with an account to the bank; the bank is not responsible to keep track of each account balance. While I agree with this under normal circumstances, when a NEW bank takes over an existing bank, shouldn’t the NEW policies be explained clearly and in full to the account holders? I believe that with any truly intelligent, trustworthy organization this would be affirmed. However after an unenviable experience getting the so-​called «runaround» from these veritable clowns at Chase, we are still out money and Chase will not lift a finger to try and keep us as account holders. Combined, my wife and I have been with Wamu for about 15 years and been through almost everything from rent to cars to a wedding.
As we bid a nonplussed adieu we are requesting that our friends/​family (if not everyone) heed warning and boycott this disaster of a company.
Shame on you, Chase.

I hate Chase. I really liked Washington Mutual. I loved the online format WAMU had, and I was always please that my transactions at the bank were smooth and quick. I try to avoid having to go into banks at all, I mean thats why I use online banking. I was in the area and decided to stop there and get $ 20 in quarters for laundry, I generally just ask the people at Von’s but lately they give me evil looks, so I figured I am here now, just do it.
So my first experience with Chase, I go in and fill out the little withdraw paper and wait in line, I am helped immediately and I swipe my card at the station and ask for that cash back in quarters and she says «okay». So I am waiting while she is navigating in my account. Then she asks if I opened my account in California, I say no, then she says I have to fill out this check to «write a check to chase to cash out» I say I’ll just get cash at the ATM and if she can give me quarters, but she assured me it wouldn’t take long and I should just do it her way.
Yeah, after she couldn’t figure out what she was doing, she called other people over to her station. I am getting extremely annoyed, she apologizes and says it will be another minute. They 3 people at her station are trying to figure it out and I get even more annoyed that they are trying to learn how to do this stuff with my account, I don’t want them fucking up my money situation. So she turns to me and says «I’m so sorry, I hope you are not in a hurry» I say «Actually yes I am in a hurry, I am going to just use the ATM now, I have waited long enough» she says thats fine and gets my quarters as I am walking outside. I am never rude like that to a customer service, but I was mad. I exchanged the cash for coin and asked them to shred that check and I said something about how I hoped my account was debited anything else and she said no. Then I left.
Sometimes I get mad at a place and say «I’ll never do business there again» at least until I forget about it. No this wasn’t the case this time, I was so annoyed with these people that I changed my direct deposit straight away to my Credit Union and closed my account. Although I am just one customer, I wish it would have affected them, but probably not.
Oh and there radio commercials… who approved that advertising? They are horrible!

I never trusted Washington Mutual — their ads after the Home Savings takeover were pretty unctious — and I’m not sure I trust Chase to do any better after they got WaMu at fire-​sale prices, but I do like the gang at this branch.
Julia runs the branch these days, and it seems to run smoothly. I’m inside the branch 3 – 4 times/​month, and even when there are a lot of customers, the wait-​times are rarely extreme.
The bank serves clientele with needs ranging from low end to high end, and the tellers are courteous. As with any bank, it’s helpful to get face-​time with the employees for the day when you need something in particular, so that they have some history with you. In spite of the turnover in tellers, this branch is good at remembering names.
I give the staff 3.5 stars; I might go to 4 if Chase doesn’t muck things up in the takeover.
Also, I wouldn’t mind if, when managers have to authorize an override, they actually greeted the customer putting the 5 or 8 or $ 13K in the bank, instead of just staring at the screen, entering a password and walking away.