Navy Federal Credit Union

If you value ATM cash deposits as I do, you should know the reliability is spotty at best. Not all Navy Fed ATMs accept deposits and those that do are hit and miss. I frequently have to drive across town to another branch to make my deposits and it’s getting old. Their APRs and APYs are nothing spectacular and rather standard as far as credit unions go but their teller lines are well beyond standard. Be prepared for extraordinary waits at all branches all the time. Our Military and DoD members deserve better!

Really enjoyed stopping by to make a withdrawal. Monica Pham was really great at helping out with my financial needs. Definitely recommend anyone seeing her for future needs. Awesome branch and great staff!

It is a small branch but meets all your financial needs.

Located at Pacific Beacon, this branch is the smallest that I have been to and because of the fact that this is the only Navy Federal on base, expect to wait in line forever.
I know this used to be a USA Fed before the acquisition but they should really considering building a much larger facility somewhere on base. This branch is entirely too small to meet demand. There are only two tellers with an additional teller/​banker and service is slow the majority of the time.
I would recommend going to one of the many Navy Feds locations off base for a better experience.

not the best of them at all

This Navy Federal branch is on the dry side of the Navy 32^nd street base, so it is only accessible to military personnel and anyone that has an ID to access the base. This branch is pretty small. They have 2 tellers, 1 teller/​banker, and 1 banker only. Only around 3 – 4 people can fit in the building at one time. Otherwise, the line is out the door, off to the side of the building.
Went to this branch twice in order to put my name on the officer’s money fund on my ship. Both times I was there, the service was pretty slow. What I do like about this branch is that it is convenient to workers on the base to do their money transactions, but because it is so small, the service is really slow.
For today’s visit, I waited over an hour just to be able to meet with the banker. During this wait time, there were people coming in and out for the tellers, but the banker that I eventually saw wasn’t helping anyone. She might have been working on previous transactions, but I have no idea. Once I finally got to sit with her, it was another hour with her. She was pretty slow with all the paperwork and changing the account on the computer. Last thing about my experience was that once she thought she was done, she handed me back my copy of the paperwork and went to go fax her copy of the paperwork. She then came back to me, told me she was confused at what she was supposed to do, got my paperwork back, reviewed all of it, and in 5 minutes, she then realized she did it right.