All Star Water Heaters

Josh and his crew were great same day service was true not just a sales gimmick. Josh set up my time frame and Dave came out and let me know my total price before he started. Fast professional service Thanks again

Our old water heater and poorly installed water pipe needed repair. We called All Star Water Heaters and they came out after we spoke on the phone. They were awesome! Very professional and showed up at our agreed time. We ended up replacing our water heater, and they fixed our pipe issue. What I like was that they were straight forward and explained the issues. I did not feel like they were selling me on stuff I did not need, but giving me options and allowing me to decide.
The pricing was very competitive, and we definitely observed the quality and professionalism. Go with All Star Water Heaters, you won’t be disappointed.

Recommend!
Professional, accurate, prompt, reasonable priced. Everything is great!

I called around asking for prices and ended up choosing Allstar. I scheduled an install date and time, Roger showed up and rocked the install. Everything is neat and no leaks…

I had a very, very good experience with these people. Made the appointment no problem. Dave showed up on time and knew what he was doing. After a thermocouple test, turned out that my water heater needed a new gas valve. All star did the homework and got a new one under warranty even though I was told by the manufacturer web site that my appliance was six months out of warranty, but All Star made it happen AND went and got the valve, came back and installed it, no extra charge. They know what they are doing and they don’t rip you off. I’m very pleased. I dealt with the folks out of Menifee.

My 4 year-​old Whirlpool water heater stopped working one day, so I called they number that was listed on the water heater, which was this company. We purchased the water heater from Lowes, and All Star did the installation.
I noticed that we stopped getting hot water on Thursday evening, so I tried to light the pilot myself, but couldn’t get it to relight. I then called All Star Water Heaters (who’s sticker on the water heater says «open 24/​7») to set up an appointment for the following day. The guy who answered the phone didn’t seem to have a clue, didn’t really help me with anything, said he just covers the phones at night, and that I would have to call back in the morning to make an appointment. That should have told me something right there! Why couldn’t he make an appointment for me? Kind of strange for a company that is 24 hours.
So the next morning, at about 7:45am, I called them back, and got the same guy. He tells me to call back after 8am, when the service guys would be there. Why couldn’t he take my name and have them call me back? I call back at 8:30am, and they give me a window of between 11am & 3pm.
The repairman arrived at 1:30pm, and he was nice and seemed to do a fine job. He replaced the thermocouple for $ 149.99 (yikes!), but I needed the hot water. The hot water worked for about 1 and a half days.
I called All Star back on Sunday to schedule an appointment for a recheck. Again, an incompetent person answered the phone, told me they don’t do service calls on the weekends or holidays (um, you advertise ²⁴⁄₇ services?). He also tells me that I need to call Whirlpool and order a gas control valve, because 99% of the time, this is the problem. At this point I’m wondering why he can’t order the part … but I call Whirlpool, who were very nice about it, and the sent the part out Monday morning and I would receive it Tuesday morning. Great! So I call All Star back to let them know that I would have the part Tuesday morning, and they «schedule» an appointment for me on Tuesday … they didn’t give me a specific time, but said they would come out «later» to insure that the part had arrived. So this morning (Tuesday), I received the part at around 9:30am, and I call All Star to let them know (in case they can come out in the morning). The guy tells me «sorry, we can’t come out today». I explain to him that I already have an appointment — he just keeps saying sorry that he doesn’t have anyone to make it out there today (BTW, they are close by). I also explain to them that they have been out already, that I have a small child and we need our hot water. I already paid once. I haven’t had a shower in days. He just keeps saying sorry and he understands but there’s nothing he can do.
All I can say is STAY AWAY! Something just doesn’t seem right about this company. They lack any and all customer service skills. They don’t keep anything on the computer, so they couldn’t even look up my invoice, address, or anything. They are completely unprofessional.
I called another local company this morning, and they are coming out this afternoon. No hassles, completely professional, and they keep there files on a computer :)

Ripped me off big time! Bought water heater at Lowes and paid the customary $ 269.00 for the install. They sub-​contracted out this company. The installer came out and told me I needed about a dozen different new replacement parts and charged extra labor for each one. Total ended up being and extra $ 337.00! Desparate to get this work done and figuring the installer had 2 more hrs. of work ahead of him, I reluctantly agreed, figuring I could always go back to Lowe’s and complain if overcharged. (Installer misrepresented saying all they collect goes to Lowes Ist). Not true. Much to my surprise, this installer was done in the usual 60 mins. although I PAID OVER $ 200.00 IN EXTRA LABOR!!! STAY AWAY FROM THIS COMPANY. IF THIS COMPANY COMES OUT TO INSTALL AS A SUB-​CONTRACTOR, SEND THEM AWAY!!!