Macy’s Home Store

Bought my first Nespresso machine here probably 15 years ago. I remember Macy’s as being a nice, classy chain. Now it’s a bit run down looking … Not what I remember from previous visits!

love Macy’s furniture, excellent quality and reasonable prices! When I was shopping for a new bedroom set, Rico was so much help –he showed me a variety of options, took measurements as I requested and was patient with my indecision. When I returned, he recognized me immediately and efficiently wrote up my order. After I left, I realized I had forgotten to add the mirror to the three piece set I ordered, so I rushed back to meet the sale deadline. Rico had left but Thomas wrote up the change quickly and graciously (even though I stopped him on his way to lunch.) Great service, great selection, great sales!

OK, this time the furniture repairman showed up right in the middle of the promised time window. He was a polite, personable man by the name of Jimmy Escobar.
Mr. Escobar examined and photographed the two seams which were coming loose on my leather couch. He then proceeded to take out his curved needle and perfectly matching thread and made two expert repairs. On one seam it is impossible to see the repair, and on the other one, it is almost impossible. Great work !!
Only time will tell how the repairs will hold up, as well as all the other seams.

Mari Kai was so lovely! She helped us pick the mattress that was JUST right for us immediately after hearing what my fiancé and I like. Terri helped me over the phone set up the payment and the paperwork, she was patient and accommodating. Evelyn was also a great help with my wedding registry; she helped me register the things that I wanted very quickly.

Love this home store! I made the mistake of buying a set of pans at the regular Macy’s location where there is a very limited section. After 2 months I had had it with them! I love to cook but everything was burning even over low heat! Not a fan of Martha Stuart items, they’re just for looks. Since I shop at Macy’s far too often I have my receipts emailed to me which came in handy when I needed to return the pots. Judy returned the pans with no questions.
Judy C in the pans and knives area is my absolute favorite! She’s always happy to greet everyone and more than happy to help you shop if needed. We told her what we were looking for and she gave us several suggestions!
After searching for a while, I settled on a set and the sign said on sale for $ 149! Since it was the very last set I took that as a sign! At the register Judy rang us up and we noticed they were ringing up at $ 169. Without even batting an eye she corrected the price to match the sign. Great customer service! She made sure we were good to go and said «see you soon!».
While I love this home store, its people like Judy that keep me coming back on a regular!

The furniture store people, prices and products are okay, but Macys ought to be ashamed to be pushing their Worry No More warranty product. There is loads of fine print and if you go out to read the reviews on this situation, it is basically a fraudulent business practice. Just try to get service on this contract! Dropped phone calls, no return calls, endless runaround, exclusions that seem to be conjured out of the air and make no sense. Disgusting!

I’ve purchased some excellent bedding from Hotel collection here in addition to my mattress and a few other pieces of furniture (sofa, chairs etc). I’ve always found the staff to be very helpful, although sometimes hard to find. Recommend

Marshall Fields used to
sell these before Macy’s
and Macy’s bought
these out after Marshall
Fields closed their doors.
The Peppermint Chocolates
is a huge tradition in our
family during the holiday’s.
Well now that we’ve
gotten older we can
buy them ourselves.
They have so many
different flavors that
it’s too long to list
here but we still stick
with the peppermint
flavor.
THE ORIGINAL!
These go so fast during
the holidays that you
have to act fast because
even though they have a
huge inventory when
they come in everybody
rushes to pick up a box
two or more.
HURRY UP AND COME GET
THESE BEFORE THEY SELL
OUT QUICKLY!!!

If you’re buying furniture and have at least 3 months to wait then go ahead and shop here. But having them tell us after a month and a half of waiting for a standard non special order sofa they tell us it’s going to be delayed not once but twice. If we had waited for the actual delivery it would have been at last 3 months. Went over to Pottery Barn and had a sofa in our living room in less than 3 weeks for hundreds less! Stay away from this place is my recommendation. Selection isn’t that great anyways.

I can’t even imagine rating a one star. My issue had nothing to do with the store but making a payment over the phone, my experiences with speaking to several that couldn’t understand what I was asking asking and put very simple to make a payment over the phone because the web site had technical issues. Be aware if you call you are calling the Philippines not USA for a company that was/​is based in the U.S. I actually had a customer service supervisor that wouldn’t transfer me. Oh the days of good customer service. I will now think twice about buying from Macy’s. So sad used to be my favorite store. I had to prove how sub standard their customer service is. I’ve been hung up on, through many agents and spending hours proving my case. Just know when you call it’s a toss of dice for getting issues resolved.
Then when connecting with an English agent I had to prove how bad I was treated.
Buyer beware.

I purchased a beautiful dining set from Macy’s furniture – we really liked this set which is why we went with Macy’s. Delivery was smooth but the dining table had an imperfection, so we called customer service to address.
The reason for the low review is the bad information we’re constantly given.
1. At the time of purchase, we were told we’ll be charged $ 200 for shipping but if you sign up for the Macy’s card, the billing statement will show $ 100 (not true)
2. Calling customer service resulted in disconnects when transferring to supervisor to make decisions.
3. Never got the full $ 100 credit and it has been 1 additional billing cycle as advised.
4. Was told to pay $ 100 less on my bill and wait for balances to line up (would’ve owed $ 50)
If you dealt with Amazon or Apple, this is the opposite.
Nice furniture, background information all wrong.

Okay, I hate shopping and don’t like malls., BUT … Terri at Macy’s changed that for me. She is all business, with a great sense of humor and 100% efficient. Someone purchased a mattress as a gift and when I checked it out, Terri explained that it is an entry level mattress, basically for children. She called the person purchasing the mattress, explained what she ordered on-​line, sight unseen and what was actually needed. In 20 minutes, she cancelled the previous order and made a new order and new delivery date. What a fantastic experience. Wonderful even. I am so pleasantly surprised. We will be back to get my mother her new mattress. Thank you Terri! Cheers! ~Paddimelt

Found the sofa we wanted in early May 2015, a nice Natuzzi leather sofa at this store. Sylvia, our sales person was great.
Got the delivery a few weeks later. the sofa is crooked, 2 cuts on the bottom of the sofa. The delivery people even acknowledges the problems but knowing that we needed our new sofa in the living room, they suggested that we keep this one until they delivery another. The delivery people got on the phone with their customer service department right away and told them the problem. I was put on the phone and the agent said that they will bring another sofa in the coming weeks.
June, another sofa came but was more crooked than the 1^st one delivered and has 2 cuts in the bottom again. The delivery people again gets on the phone with customer service and puts me on the phone. They now suggest that I allow them to open the sofa at the warehouse for a «pre-​delivery» inspection to ensure that there is NO damage before they bring it out to my house. I agreed to it. next replacement is set for early July.
July, the 3^rd delivery finally came. The delivery men unwrapped the shrink wrap outside and the sofa is not crooked but there is a 1 inch cut on the leather on the left side of the sofa along with excessive scuff marks on 3 sides of the sofa. Is this the quality of the «pre-​delivery» inspection? The delivery men again called their customer service department. I was not happy as they keep just offering to bring another one as the solution. Is that the solution though? I have to set aside another weekend morning 2 hours to wait for the delivery? I’ve done that 3 times. I told the agent that at this point, I’m requesting a 25% discount off the purchase price of the sofa. They countered with if we do that and they I would keep the sofa as is with NO warranty, that means I will not get the factory warranty. Wait a minute, I’m not the one that wants a half ass quality sofa. They said they will review it and send me a letter if that’s approved. Within about a week, I received a letter from Macy’s that they agree to a lower than 25% amount but they justified it by saying its 25% including a statement that says“If we do not hear from you by 08/​11/​2015, we will consider this matter closed”. What does that mean?
I called the Macy’s store where i bought it from and talked to our sales person who put me through to her manager, Melissa. Melissa, says a new shipment is coming in Sept. and i can wait for a new batch replacement hoping that it will be in much better quality. I agreed with Melissa’s suggestion. I rather have the undamaged sofa than 25% back. I told her about the letter from Macy’s and I called them back based on her recommendation to let them know I will wait for the new ones in a few months. The agent I spoke with today said it will actually be Oct 20^th before it comes in. He confirmed that if the new shipment is also not acceptable then they will offer a 25%-35% off instead. We will see what happens in Oct.

Do not take customers seriously. Wasted so much of our time when they did not have our products ready for pickup at the agreed upon time.

We were really impressed by Gene in Macy’s Home furniture department. Very knowledgeable, helpful and explained a lot for us. He is on the customers side and has great practical suggestions and will help steer you to good quality brands and designs. With a big purchase he was patient, generous with his time and reassuring.
We were hesitant to go with leather after a bad experience at living spaces with you a young guy who had no knowledge of «bonded» leather or just lied to us. We spent thousands at living spaces only to have ugly peeling from normal wear & tear just 4 yrs later. I wish I would’ve bought something more solid from Macy’s! it’s better to buy high quality pieces from a company who sells long lasting, don’t pay slightly less for junk because they had 2 or 3 years financing. Macy’s has durable mdse, they offer reasonable warranty to cover accidents too.
Designs are great, they could have a few more dining set options. Pls support them, don’t buy good looking junk from cheap stores, the initial price is a little cheaper… but you’ll be sorry in just a few years or sooner. L. spaces doesn’t hire knowledgable pros and disclose that their «leather» is bonded (thin glued pieces ready to fall apart on you, with plastic coating). Go to Macy’s and ask Gene for help, he’ll show you what you want to see and things made to last.

Outstanding. I returned the same coffee maker three times — and they were seamless. I even declined the Nespresso $ 75 credit because they were exchanges, and they insisted. I was a Bloomingdale’s person, but this place converted me! Great service and great people.

This review is for Gene in furniture. We have gone to so many furniture stores and we had an idea of what we wanted but we couldn’t find anything that felt comfortable and was good quality and in our price range. Macy’s has such a great selection and the prices are great. When we arrived, we were just looking for a couch. We were greeted by Gene who was so helpful and he had a good feel for what we were looking for. He had a lot of patience and he was so knowledgable and helpful. We left their purchasing almost all of the furniture for our home. We ended up purchasing 2 dining sets, 1 for our dining room and 1 for our kitchen, 3 sofas and a recliner. Go see Gene. He will make sure to get you the best sale price and will know just what you are looking for.

I am impressed with this store. When it comes to cookware, this will be my initial go-​to. The staff is friendly and the prices are some of the best I have seen! I am able to purchase things for what seems like a Big Lots or GTM price AND then add a coupon to it. Uhhh WHAT? That’s pretty damn great. The staff is also very knowledgeable and aids you in what to purchase or stay away from. They even tell you why this particular item is better than the other and what to look for when making the purchase.
I have walked out with many great deals.
Here are some I remember off the top of my head:
Two Pyrex pie plates for $ 8
Martha Stewart enamel cast iron skillet $ 24
Kitchenaid knife set $ 12
a *huge stockpot (for when my mom shares recipes) for under $ 40
Save those email coupons because the home store accepts all of them.
*side note: my mothers dishes cook for about 12 people at a time.

been meaning to come here for years and finally made it.
my parents are looking for new furniture and this is where they wanted to come. I was shocked to see that the prices here are comparable to places like jeromes but for much better quality!
i am not in the market for furniture anytime soon. After my parents were done with their shopping i headed back up to the main floor and checked out the clearance racks.
i found some amazing deals and when i got to the register those deals got even better… apparently tomorrow the prices of the items were going to be significantly lower and the cashier gladly gave me tomorrow 40% price and i was also able to use my 10% off coupon! woop!!! so happy got some nice new pieces and totally enjoyed shopping here.
i will be back soon

Don’t come on the weekends. Especially near the holidays. The workers follow your every move and ask you multiple times whether you need help. Also, the seasonal workers are awful — they are awkward, don’t know much about the store or the products when you ask them where to find something, even though they asked you first if you needed help.
In addition, there is this older lady who works the register and basically is rude and unprofessional. I was there to use a gift card and to return something. After fiddling around the register, she turns to me and throws up her arm and is like «i dont know what to do because there is no upc code. i dont know what to enter. the register isnt working.» And im like thinking wait wtf why are YOU telling me this. So I tell her «why are you telling me this, shouldnt you call the manager?» Then shes like «oh yah ok». This was all said in a very frustrated, with attitude, mood and a tone like «i cant help you. go away». Rude and unprofessional.
Then on top of that, another Macys employee comes over and needed to use the register she was using because she needed the new scanner. She politely asked if she could use it and told the older lady she should use the 2^nd register. The older lady, again, with an attitude told her to go away that she was using it, «cant you see that i am working on it» and the younger woman kept telling her that she could use the other register and do the same thing. The older lady finally moved over, with attitude and rolled her eyes. It was very awkward for hte customers watching this lady bitch with attitude over HER OWN INCOMPETENCE.
When I shop, i dont want to be followed, and see employees being rude to me, and their coworkers. She should be fired.