Greyhound Package Express

It appears I’m not the only one with the same issues with Greyhound Express. First of all there are No tracking updates online. I called and was informed that nothing has been noted for 10 days. The customer service lady called around while I was holding trying to get an update but was unable to get any updates. 2 days later I then received a RUDE call saying that if we don’t pick up our item today we will be charged storage fees. I then looked at the tracking information online again and there still hadn’t been any update. It was still showing it was out of state. This package took close to a month to arrive and it wasn’t shipped to the address provided but to the bus station in Santa Ana.

Horrible, cant get any information if you need to know their service hours, or talk to anyone over the phone. I dont understand the tupe of business their running. Never pick up the phone it just rings endlessly. It dosent even transfer you to an info line. Tried calling for two days very dissapointed.

Staff is very rude, and when trying to explain they interrupt saying that they are right. I tried to explain the first phone call I received was yesterday and they wanted to charge me a $ 10 storage fee. I explained that the person that shipped to me only got confirmation that packages arrived yesterday as well. Finally they did waive it but were all to unfriendly. My advice goto fedex!

Piss, piss, piss, that’s all one smells on the Greyhound lines. One would think that in this time of the modern age some would have devised a way to unstink the commode room without having to push a small window that only lets air in but NOT OUT!
And they do not honor the preferred seat vouchers. They took my money and said I would have the seat of my choice but, when it came time to board they refused to honor the voucher. And that was both the driver and the supervisor. The excuse was «not on an express bus» but, they sold it to me at the same time they sold me the express ticket. A bunch of crooks they are. A complete cheat in my opinion.
The driver drove with one hand, and at the end of the route was swerving into other lanes due to fatigue.
Same old out house on wheels with dog eat dog seating.
And they over sold tickets to boot.
Simply, piss poor at what they do.

They did a good job moving a couch for me (Pennsylvania to San Diego California) recently and it arrived in SD undamaged and in good shape. HOWEVER, the sender asked for door to door service, which they offer, and it was only delivered to the Greyhound station. They contacted the seller because they said they were unable to get in touch with the upholstery shop they had on record for receiving the couch. Which is not true, she was there all day answering the phone but they either didn’t call or they called after hours. I tried calling them back but could never be connected to anyone, it’d just say no one was answering and hang up, this was during business hits for multiple days, with me calling every half hour during the day on one if the days. I tried for like four days. Finally they called and informed me someone had to pick up at the station and if I had a problem with it, I’d have to take it up with the seller. Which is ridiculous that I can’t just contact the rest of the delivery with them directly but whatever. They were literally impossible to reach for four business days. It makes it kinda hard to arrange a pickup or delivery when you can’t get them on the phone. After reading the other reviews, I realize I got lucky, though. My experience is with the San Diego office.
Price was good though…

I shipped my grandmothers bells and music boxes from Ontario to Alberta when the box arrived it was no longer taped, soaked, and destroyed. 75% of them were broke. There not replaceable I am so upset! The boxes did say fragile all over them. Do not ship with guys!!!

I moved cross country from Grand Rapids, MI to Oceanside, CA. In the beginning they were shady. They didint have me sign anything saying how many boxes i shipped. and when they arrived i didnt sign anything either. They told me it would arrive NO LATER then a week after it shipped. I didnt get a call until 18 days later… and it wasnt even all of my boxes.
I had boxes literally ripped open, and one had clothes hanging out of it, A filing cabinet was destroyed, An entire dish set (triple bubble wrapped) In pieces, and they lost a box contained $ 300 worth of merchandise from my bridal shower.
After battling with them for 3 months i finally got a claim number and filed my claim. Then they wanted the paper that i never signed as proof that the boxes were shipped.
I ended up with $ 350 back. And i lost so much more. If your shipping a tank, MAYBE think about these guys. But with your personal possessions that mean something to your family? I would try somewhere else. I definitley learned my lesson with «you get what you pay for». Lots of broken promises and people not willing to own up to their mistakes. Horrible company, horrible service, but GREAT prices :/

I took greyhound to my local small claims court and got more than they were willing to give me outside of a legal intervention (although not as much as what I lost). It’s so aggravating that it took exactly a year to get compensated. So much invested in all this and had to take a morning off of work to be in court. I had to deal with shady greyhound paralegals trying to tell me there was no way I would get anything in court and trying to get me to settle out of court without any confirmation I would get paid. Worst experience I’ve had with a company.

I recently completed a cross-​country move from Atlanta, GA to San Diego, CA. After searching both UPS and other shipping companies, I ran across a blog written by someone who had moved across the country several times and recommended Greyhound Package Express. As such, I went to your website, and entered all the pertinent information regarding the number of packages and total weight to be shipped. I found that your prices definitely beat the other quotes that I had received from other companies, so I decided to give it try.
Purchasing/​Reserving space on the greyhound bus was quite easy and was completed via email. Once I had printed off the labels and secured them to my boxes, I was en route to the ATL GPX station. Here, I found the staff courteous and professional. I was in and out of the station in a very short amount of time, with receipt in hand. I was told that my packages would arrive within 5 – 7 days, which was great considering I was driving from ATL to San Diego.
Surprisingly, I received a call 3 days after the drop off date and was notified that my packages had already arrived at the San Diego station. Considering I was still driving through Texas, I asked if they could hold my packages for a few days while I was still traveling. They were more than accommodating.
Once in San Diego, I went to the GPX station and picked up my packages. The person on duty helped me load my boxes in to my truck and I was off. The boxes were a little beat up, but nothing was damaged and all of my items were accounted for.
All in all, I would use GPX the next time I move. I was very impressed with their customer service and very happy that I was able to ship my stuff across the US at half the price and time that I was given estimates for from other companies.

I have been trying to locate my package for more than 2 months now. No one is willing to help out or give me accurate information. I’ve wasted tons of time due to incorrect information given to me by people who are too lazy to just do their job. Everyone who works here seems pretty incompetent.
Oh…and they have moved to 1313 National Ave. They are no longer located on Broadway Ave.

My package was lost in shipment, so needless to say I’m pissed. It’s a set of four tires, not easy to miss. I’m betting some minimum wage package handler scumbag is rolling around in style right now on my tires. The claim process is very unsophisticated. You write up a form at the local station and provide to the manager. If your lucky, they’ll tell you to fax it to the claims department, too. I, of course, received no such courtesy, so my claim form languished on my desk for several more days. Customer service is a joke, they are borderline useless except for Carolyn. Once you start a claim, they take another 60 days to attempt to locate your package before they pay out on the insurance, which I’m sure will be another struggle. Needless to say, they will never get another penny of business from me. The couple dollars saved is not worth this hassle.

Fedex or UPS won’t take your oversized package? You CAN ship Front Bumpers/​hoods with Fedex and UPS *IF* It’s under a certain size. But if they don’t except it because of the total DIM size, then this is the affordable place to ship it! I had a hood shipped to me from Chicago and it took only 2 days to get to me, Priority Express. Be SURE to pack your item WELL, lots of Cardboard and bubble wrap to protect the edges. They WILL get damaged if you don’t. Remember it’s going in the bus with other items too. I paid $ 60 for shipping which is not bad at all. The prices are affordable and the service is pretty fast and useful for HUGE items.
Yes, the downfall is you have to go to Greyhound and it takes awhile to process your shipment AND the recipient has to go to the closest terminal to pick it up but that’s why the price is affordable and worth it. A little leg work doesn’t hurt if you can’t ship with Fedex or UPS, go GREYHOUND.
PROS:
1] Affordable prices across the east coast
2] PACK well, Protect corners, Bubble wrap
CONS:
1] Recipient will be called to pick up at the closest terminal so you MUST know which terminal is close to them before shipping it
2] Process takes awhile to ship, parking is a pain outside

One star is too high for this service, I would have given them negative 20 if it were possible:
I shipped two bicycles from Newport RI to Sacramento, CA. One bike made it the other didn’t. When I called to find out where the second bike was they had no idea. Turns out they have no chain of custody control and anyone, anywhere can just walk away with your box at anytime and they have no way to know. So Angelo at the Newport Store can just put your box in his trunk and sell it on ebay and greyhound has no way to prevent it. Would have been nice to know that little tidbit up front.
Also when you call their «customer support», a term I use loosely, they couldn’t care less. I spoke to the frontline service they could only «send an email to see if anyone has seen the box» and tell me to file a claim. I spoke to the CS supervisor, no help. Moved on Frank Carroll, the area manager, left several messages, he didn’t even have the courtesy to call back. Then I went to the General Manager, Greg Grassman, he talked all kinds of sweet and promised to call me back later that day or the next day, but never did.
The rub is that they would only allow me to insure these two bikes, valued at $ 1,600.00 each for $ 300.00 each. That should have been a warning, but I thought, hey, it would be hard for them to do 300 dollars worth of damage, never thinking that their internal processes where so weak there was a very high potential for a total loss. Now they’re into me for $ 1,300.00 and couldn’t care less. Don’t use this service and it you can’t resist the low price don’t ship anything that you can’t insure for the full value. And expect them to drag their feet paying the claim when, not if, they «loose it».

Okay, well this is a weird one to review, but I feel I must enlighten the precious few looking for inexpensive shipping options for large items.
I resell vintage furniture and home décor and need a ground shipping option that is not horrifically overpriced. I found greyhound package express to be sometimes only ¹⁄₃ of the cost to ship via fed ex ground, ups ground or USPS parcel.
They put your package in the baggage section under the bus and drive it on out with them on one of their routes. The only catch is that your recipient would have to pick it up from their nearest greyhound terminal. Greyhound then calls the recipient who has up to 3 days (I think) to pick it up.
To get a quote for shipping, simply go online (
), fill in the particulars and be pleasantly surprised at the low cost. I found that the quote online is usually within a few dollars of what you actually pay at the counter.
Unfortunately, there doesn’t seem to be a way to prepare shipping invoices online so you must go into the terminal to the package express counter to do this. This can be quite an experience indeed if you happen to go during a busy bus pre-​loading period. The good thing is that they are open till 8pm, so you can usually avoid the «experience» if you ship in the evenings.
I give it 5 stars for lowest shipping cost & evening convenience. –2 stars for having to experience a greyhound station to do so.