The UPS Store

Bless the hearts of the girls behind the counter. 6 people on line during the work week and one counter girl, as usual. Some people waiting, several others have walked out. Owner doing no one a service under staffing this busy retail shop. Store 6120 in Phoenix has ½ the traffic and double the staff, why is that?

This ups store has by far the worst customer service. Not only do they not inform customers of their policies and protocols prior to the customers coming in, they like to continual waste the customer’s time.
I called several times asking for a mailbox but only to get partial information each time.
Your employees are completely incompetent — and her name is Cassie.

We have always used UPS to ship items to our kids who live out of town or state. Since they work and are rarely home to accept packages we send them to the nearest UPS store where they pick up their packages on their way home or on the weekend. the UPS store charges a nominal fee, approx $ 5 to accept and hold for their pickup. This was the first time we sent a package to our son in care of this UPS store (which is listed as a «UPS Access Point™») and the package was «REFUSED». We received the package undelivered to our address. The shipping label has our business phone number and our son’s cell phone number. The package was shipped using a UPS account. So why would they write in caps «REFUSED», and send back, through their own company, the shipment to the sender? If they had decent customer service they would have at least called or offered a reason why they don’t accept packages for customers. This store does not live up to the reputation that, I am sure, UPS would like to deliver. I will find another UPS store to ship packages to, and in the future will call ahead to confirm that the store lives up to being a «UPS Access Point» location. I can assure you that my son will use another store for his shipping, packaging and notary needs.

I like the UPS store in East Village because it opens at 8:00 a.m. on the weekdays and there is never a long line to be helped.
Also, the staff is great to assist you. Today I need assistance with getting information about mailing a package overnight and they provided me with all the necessary info to make a decision.

Horrible, just horrible.
The employees are poorly trained, and you can immediately tell.
On top of that the charges for the same service vary from time to time. I went last August with a document of 5 pages to be sent to Italy and they offered me a service for around 65 $, arriving in 3 to 4 days, which was great.
I went two weeks ago with the same exact thing to be sent to the same exact place and they charged me 120 $ with one week delivery… WHAT??? I told them that I had paid half of that for the exact same thing and to find something cheaper and the answer was «this is what the system gives me».
I had to send the papers, so I paid the whole amount, I complained to their customer service and of course no reimbursement whatsoever after a fake nice email and phone call…
Never using that store again and honestly changing my shipping service!
Zero stars would be more appropriate…

I hate giving my local UPS store such a horrible review but my last experience there tipped me over the top! I live two blocks from this store and own a business 4 blocks away and I would get in my car and leave downtown just go to another UPS store! I went in one morning and bought four 6×6×6 boxes. First of all, they were over priced at about $ 7/​each but I was in a bind so I bought them. I then immediately went to CVS and found 4 Christmas boxes I liked better at less than $ 2/​box. I immediately called the woman that helped me at UPS and explained to her my situation and asked if it was okay to come back and return the 4 boxes I JUST bought. She informed me that I could return them, however, there would be a restocking fee! A restocking fee on 4 small boxes that I bought 5 minutes ago??! The kind employee let me know that it was her owner’s rule and that she couldn’t do anything about it. I give the employee that was working, Cassie, 5 stars because she greets everyone the second they walk through the door, easily multi tasks, and gets everyone in and out quickly! She is always so pleasant to deal with when I go in there. However, I won’t be going anymore because of the manager’s «rules». Being a business owner in downtown, I’m aware of how to treat customers if you want them to come back and this woman is clueless!

Found location in an area I like much!
Suzanne the employee, acknowledged me and quickly helped seal package I was shipping!
Nice clean store with most shipping items one would need!
Very reasonable rates to ship!
Will be back!

So they lived up to their 1 star review. Never received a call back that the check was at their location, had to call UPS to find out. They received the claim check about 3 weeks ago but now it’s in the name of the shipper! Which is fine, they did succeed in wasting my time. So I’ve been going back and forth and the whole the time they said the check was in my name and looks like the reason they are holding it is because it is in the name of the shipper. I wouldn’t trust anything they say over the phone. and from the past reviews, it’s hard to trust what they say in person either.

Seriously? This dude helping is on his phone, texting, sending snapchats and taking selfies! Oh and eating while he is helping me?!? Are you kidding me! Very bad costumer service I have ever seen! He had a beard, blond hair, suffer kinda guy haha. But still! And as I’m writhing this, he is still taking selfies! I’m leaving this place not trusting my package, but I need to send it. This is by far the worst!

If I could choose zero stars for my review I would.
What should of been a simple shipment of a small package from San Diego to the East Coast quickly became a nightmare.
Upon arriving we were told the shipping for our package would be $ 30, but it would be cheaper if it were smaller. When we asked how small the response was «as small as you feel comfortable.» Never was it mentioned that if it was «too small» it might get lost. Of course when we returned with the newly packaged shipment we were told that «it might get lost» and «you can ship it like that, but I wouldn’t advise it… it’s not a ‘good idea’…» Why didn’t the first employee say that? Of course after being strong armed into a «UPS envelope» that guarantees their «promise of delivery» we are quickly told that we need to upgrade the envelope because the first suggested envelope was the wrong one. (When I confronted the employee as to why the wrong envelope was even suggested in the first place, and then offered a simple «out» if he just admitted it was a mistake and apologized, instead of taking onus he just said he wasn’t informed properly.) After an exhausting hour of driving back and forth and repackaging the shipment multiple times, we begrudgingly agreed to use their envelope and pay whatever it took to get the package out and on the next truck.
I guess we were an easy target to be taken advantage of because of our obvious urgency for the package to ship out today. And unfortunately instead of the manager fixing the situation all I got were excuses for ill-​informed employees actions and advice.
This was the single most worst experience we’ve had shipping anything, anywhere. Sad thing is, the manager Suzanne just sat by the entire time her employees gave us the runaround. I explained to one of the employees that I thought it everything could of ran smoother and I felt it was bad service. Instead of apologizing and offering to make things right he had the nerve to tell me «I don’t think it was bad customer service…» What? Haha! You’re going to tell the customer what they think instead of just trying to smooth things over? Wow.
Not once did ANYONE at the UPS Store (from the entry level employees all the way up to the manager) offer to a solution or remedy for the bad customer service we received that day. And it wasn’t until I mentioned that our workplace is in a building filled with many other businesses that I received my first «I’m sorry.» How greedy and disparaging is it to know you can’t receive good customer service from this location unless you are «worth their time.»
Maybe someday they will treat everyone who walks through their doors with the same equal level of respect and courtesy (without upselling and misinforming) whether or not they are spending $ 10 or $ 100 on a shipment!

I have been a frequent customer of this store for three years, and up until today I have thoroughly enjoyed their service. Today however, that all changed. I went in because I needed a notary to sign an i-​9 employment form. The U.S. Citizen and Immigration Services (USCIS) office permits a Notary to sign such documents for virtual employers:
(check out page 5). I tried explaining this to the boss lady at UPS but she refused to hear my explanation and instead kept saying «no we are not allowed to do that… I’m on the phone with blah blah and they said we can’t do that…» I had ample paperwork showing her that this is common practice and urged her to please read them. She would not.
I left the store and went to the UPS in HillCrest where the Notary there was more than happy to sign my document, and told me if there were any issues to please come back because she wants to make sure she learns how to do these forms properly. Good for her!
The purpose of this review is to encourage the boss lady at UPS to educate herself. Take time to learn unfamiliar or new things. The young notary at the store who was about to sign the document, now thinks that he is not permitted to do i-​9 forms when in fact he certainly is. He was a very kind man, and I want him to educate himself about his responsibilities and duties because he is not receiving the proper guidance at his place of employment.

My main complaint here is the parking. The store is located on Market St. so it’s tough to ever know if parking will be available or not. Even on the times that I do find parking, I think it kind of sucks to have to pay anything just to get out and mail something, but oh well.
The store itself isn’t bad, but it is quite small. Due to its size, they never have more than 1 – 2 employees working at a time. This can lead to lines from time to time unless you already have your label. I will say I have never had any rude encounters with any employees.
I’ve always thought UPS is a little too pricey for my liking so I’d prefer to stick with UPS. With that said, this store can get the job done if need be.

Wonderful UPS store always a pleasant experience and positive attitude when I’ve been there. Suzanne is great to deal with very customer service strong and happy. I strongly recommend this UPS store when you need these type of services.

Suzanne is always very helpful! From dropping of Amazon packages to photo copies and notary services, this is a one stop shop!

This is one of the better shipping places in San Diego. Never too many customers, its clean, employeez are Cool, n they dont try to sell you a UPS credit card. Thanks UPS, cause USPS is garbage.

Love this UPS location. Been here a couple times and Suzanne is great. Friendly, professional & super quick even when there’s multiple customers.

WARNING if you go to this location you will be charged a $ 25 surcharge just because it’s being shipped out of the Hilton. I’m livid! Go to another location and don’t get ripped off like I just did…

Incompetent apathetic
Lack of common communication skills, barely speak English, slow, untrained
This is why I use fedex

The staff are friendly and helpful but this place seems under staffed. I am usually here because I need to ship things out for work or I need to have passport photos taken. Whatever the case, there is always a line and you may not get helped for up to 30 minutes.
The passport photos are really expensive here but I needed photos ASAP so I just went here. The photos are almost $ 20.00 for only two photos. The quality is not the best either.
Parking is bad too because there is only street parking.
If you are just dropping off a package with a label already made, then this place isn’t bad.

I work in the downtown area and have visited this store on multiple occasions. Louis has to be one of the friendliest people I have encountered. His customer service level is above all. Great service make all the difference.
GO LOUIS!