US Post Office

Packages are chronically late. What’s the point of 2-​day shipping if my packages are going to get lost for 3 – 4 extra days here?
We have over 100 employees in our office, and whenever an amazon package goes through USPS instead of UPS or FedEx, it is guaranteed to take an additional 2 days at LEAST.
Good example: Amazon shows a package as delivered since Monday. It is now Thursday and still no package.
If there was a way to make sure all Amazon packages from now on went through anyone EXCEPT USPS, I would do it.

WORST CUSTOMER SERVICE EMPLOYEE named SUE… we’re tracking a missing envelope that it’s really important and this Lady SUE looks like she knows what were talking about instead she told us to go to another post office.

This location really needs to be reorganized and re staffed! My tracking number and postal slip indicates that my parcel arrived 3 days ago but every time i went to pick it up they couldn’t find it! Instead of having someone look into it they gave me a number to call «their number» 619−232−8612 Try to call it and see what happens. its been busy each time i called for the last 2 days. THIS LOCATION doesn’t even keep the phone on!
The package i ordered was over $ 500 yet there was no one willing to really help out.
No attempt was made to contact delivery driver or investigate.
I BET IF IT WAS THEIR MONEY THEY WOULD REACT DIFFERENT
The people who work here are LAZY and INCOMPETENT.
Who is the supervisor of this place???
it would be smart to stay away from this place

Where to start with this post office? First off, for being such a large post office, there sure is a lack of basic items, such as packing supplies, almost every time I come here. It reminds me of a store that’s going out of business and only has a few items still hanging on the shelves.
The employees are really only the bright spot of this post office. I’ve never had issues with them, but the lines are a different story. Like the dmv, there are never enough employees here to suffice the amount of customers there. Waiting 20 – 30 minutes at times to send packages is ridiculous.
The parking is metered because it’s downtown. I personally do not like having to pay just to send my mail. Also, I have no issues with homeless people whatsoever, but there’s a whole ton of homeless people living on the 8^th street parking side of the post office. Homeless or not, I don’t feel comfortable having that many people camped outside my car while I’m inside.
I’ve certainly been to nicer post offices.

This is not for this specific location but for how their call handling is in general… atrocious. Automated systems have a huge flaw… they can’t interact properly. I have been trying to get through to someone during my available times and guess what… I am on hold so damn long I can never get through during my work breaks/​lunches. I just hope I get my package within a month of the scheduled delivery… that would be a miracle considering how bad the service has been so far.

They are the only USPS in the nation that I’ve been to in all my traveling that won’t lend you some of their USPS labeled tape. They forced you to buy the whole roll. I backpack across the nation so I end up sending loads home, and the lady literally said to me «do you really need a box that big» to my Flat Rate Large box. Mind you my box was packed shut. How rude first of all, but quit ripping ppl off SD USPS. You DO still have competitors. And since my step father works for USPS, I’m quite familiar with the standard — and this location isn’t it. They’re disrespectful, don’t want to help you (as I was the only one there while they organized around stuff that clearly wasn’t urgent), and they act like their job is so miserable when USPS treats you guys quite well so do your job and show some respect because I’m not an ignorant hobo wandering off the street. I use USPS more than you can imagine and this location is awful. I can just use UPS or FedEx where they’ll not only package my stuff for me but kindly let me use 10 inches of tape.

Came here at noon today (Tuesday) and there was no wait. The woman Marta who helped me was very friendly and everything went very quickly! I have no complaints at all.

This place is the worst. The Employees work ethic is absolute garbage. Takes them all day to complete the simpliest tasks. The Mail Carrier’s that work this branch think the can do whatever they want with peoples mail. Including returning it to sender cause they feeling some type of way.
How is USPS going to consistently raise their prices, even though their service all across the board continually gets worse?

Your mailman at Uptown District is a filthy pig and hateful, I can describe his actions here or u can call me… Patrick 619−997−8618

Linda, you have the worst customer service skills EVER. You left a sour taste in my mouth and I cannot believe that you’re the manager of this branch. My one tip for you is in a world of social media and such, you should really do more to help and support the customers of your branch. I have been battling on whether I should give your branch higher than a two because of the exceptional service I received from TERRY (she’s amazing), but the first experience that I had with you had such a profound effect on me that I cannot see myself doing that.
I was waiting on a package that was shipped to an old address of mine. I fully understand that I should of changed the address when I had the chance to, but unfortunately i didn’t. My first experience with Linda is the reason for this review. I wished that you offered me a solution instead of simply saying no. Especially since another employee from another branch offered me the same service and courtesy. All I asked was to see if you could confirm if the employee had said package and I would come back another day to pick it up. You wouldn’t oblige. I strongly believe that I would have felt differently if every branch had consistent practices but the fact that you even said the package should stay at the branch on the second day if they were unable to deliver it, yet the package was not at your branch is unacceptable.
Terry, on the other hand was such a fantastic help. She was willing to take that extra step and call the mailman just to make sure they had the package which was all that I asked. I am truly grateful for her and I appreciate her efforts, wholeheartedly. I definitely plan on coming back to show her my appreciation because unlike Linda, she didn’t have to do what she did. Thank you so much Terry! It truly means a lot what you did for me that day!

This particular branch of the post office is quite busy due to it location, Downtown San Diego packs us like sardines, so its no surprise that it gets real busy during peak hours.
I’m sure not many can but I always make sure to go right when it opens. The line is only about two or three people long, and I get great customer service. The attendants are understanding and nice. Its to bad their jobs are not made easier due to lack of attendants.
The building itself is incredibly beautiful, both the exterior and interior. It makes me feel like I’m in a old movie until some homeless dude hollers (but hey they are people too)
Parking is the only hassle for me, I hate having to pay the meter just to go in for 5 minutes, to prevent getting a $ 40 parking ticket from those annoying parking cops.
In all place wont get on your nerves if your able to make it during opening hours.

Super helpful people here. My neice texted me today that she sent a package to me at my old address and tried to catch it before it shipped from TX. Missed it but the post office there said I should call mine and have them hold it for me. I’m thinking that’s a long shot, but I called, and a really nice lady named Linda answered. She got my old address, my new address and said she’d leave a note for the carrier, it would be no problem. Done! Also this is a really pretty building and the people working the counter are nice too. great that i could just call it in today.

This is the absolute worst post office ever!!!
I’ve had several «lost» packages. I’ve called many times trying to sort it out and the phone just rings, and rings and rings. I finally got through and the lady was so rude to me.
My office has a courier service pick up our mail, he goes in before all of the mail is sorted, so essentially we receive some of our mail 1 day late. Kind of crappy, but oh well.
USPS marks my package as out for delievery when it’s not, marks it as delievered when it’s clearly still sitting in their bins. The women I spoke to on the phone began to accuse our courier, saying how he must of lost it and that he needs to check his car because it’s not in their facility. Two days later, my package arrived.
These people are so lazy and rude. IT IS NOT MY FAULT THAT YOU HATE YOUR JOB. Try being nice, you’d be just as upset, if you received the same treatment.

I get my mail here,
The place is surrounded by aggressive homeless criminals and it smells of excrement. .
There is no phone support .
They are Under staffed .
Mail is not forwarded properly.

Worst Post Office in the world, and I thought I’ve always had bad experiences at Post Offices before… but they all seem like 5 star experiences compared to this place. First of all, you have 4 people working behind the desk, while only one is taking customers? There is a line of more than 8 people, and the one person being helped had multiple questions and was dealing with what looked to be a difficult shipment.
They should of A. addressing the growing line of people and apologize to the wait or B. using one of the 4 people behind the desk to open a register in order to assist the customers in line… all they did was C. didnt greet customers AT ALL, the man rolled his eyes when i asked about various shipping costs and didnt say thank you/​your welcome at all in any point of the conversation. Not even a «sorry for the 40 minute wait at 11am on a Tuesday.» Absolutely wretched. The employees here need to go through an intensive customer service training, and maybe an etiquette class or two… or five.

If it was possible to give zero stars, this location would definitely get that rating from me.
We were waiting for a delivery of one CD. ONE! The mail carrier, for some reason known only to him, decided that the envelope that the CD came in couldn’t be left in our mail box, which is big enough to fit five or six CD shipments (as I’ve learned from the past). Then he decided that the CD couldn’t be left in the large lock boxes directly across from our bank of mailboxes, even though they’re big enough to crawl into.
What truly flummoxes me, however, is that he also chose to ignore option number three — leaving the package with our rental office.
Instead, he decided that it’d be necessary to take the package — ONE CD! — back to the post office, after leaving us a notification that the package would be available for pick-​up after 9 am tomorrow.
BUT, what makes this even more frustrating is that the hours for pick-​up during the week are 9 am — 4:30 pm. That’s not even a full 8 hour day! Besides, I’m at work during those hours, and I certainly can’t go to my boss to say, «I have to leave early to pick up a CD from the post office because the mail carrier was too stupid to figure out how to leave it in my mailbox.»
The post office may wonder why they’re steadily losing business. When they treat people’s mail this way, is it really so hard to figure out? We’ve never before had an issue with the service in our area before, but this is inexcusable.
Now I have to go out of my way to do the job that the freaking mail carrier should have done to begin with. Way to go, USPS! Way to make a customer for life! (Where’s my sarcasm font when I need it?)

Whatever Joe C. requesteth, Joe C. shall receive — and he would like a detailed review of my post office experience.
Upon walking in, (and yes, I had to hold my breath at the Swisher Sweet cloud courtesy of Bum #1 lounging on the steps), I had the thought process of «I can’t believe I’m at the post office». I then became very philosophical, wondering about the extinction of postal workers and photographers with the advent of the intrawebs and Instagram. (I’m a new member and the filters + my amazingly photogenic self + my discerning highly creative eye + well, me! = no Photoshop needed!) I then looked around the place with my new artistic perspective and thought of a few photos I could take, crop, and Nashville the hell out of. .. but I digress.
The lines were short. The building was pretty.
The post office is provincial and quaint, and about as historic as one can feel in Downtown San Diego. I had to ship a package and the employee was very kind. She was wearing these amazing dreamcatcher earrings which I complimented, and she told me she’d get me a pair if I return this week! I asked her how much they cost, and she said it would be a gift. They looked handmade and Etsy-​esque and I would pay a premium cost for them, they’re THAT cute.
In sum, the US Post Office delivers customer service, hospitality, and generosity that is severely lacking in our droided out fragmental #hashtagged culture. When was the last time you scored a new pair of earrings just for showing up? That’s what I thought. So what do YOU think, Joe C.

Best USPS experience I’ve ever had.
There was a little line but it went quickly. The big difference was having 4 – 5 employees at the counters. I had some every door mailers that were previously paid for so it helped out, but I still had a lot of them to send out so I expected to take a bit longer. Nope, another lady helped bring the boxes back and it was done within a minute.
The ladies were very nice and I appreciated it :)
Building was neat also.

I get it — the people still left working here are probably doing the best they can — or aren’t they? I’ve had several encounters with one of the workers that has a complete attitude. Really? Your industry is completely going down the toilet, jump ship or at least give a little better customer service in hopes of customer retention.
Most IMPORTANT! In the past 2 months I’ve mailed things from this location that seem to have some issue getting to their destination. It took an envelop 5 days to get to North County. A 2day priority box took 5 days to get to the east coast. And most recently an envelope I mailed 4 days ago hasn’t made it to a client in North Park.
I think I’ll avoid this location as much possible.

The people working here were nice enough, but I just don’t get how they can have 8 windows only 2 of which are being used even during the most busy time of the week.
That’s a half hour of my life I’m never getting back.