FedEx Office Print & Ship Center

great place got everything you need fedex wise great staff. only problem is their parking! don’t know why I seem to come when it’s full or its just a bad lot! doesn’t seem like it’s fedex customers though?

great location. helpful employees. everything you need fedex. would get 5 stars BUT the parking lot is always full and it doesn’t seem like it’s fedex customers that are filling it.

Jeremy was helpful during my visit. I’ve never had to ship at item myself before, lol. Quiet and a good size place. I was able to find parking just fine around 6ish.

It’s somewhere to go if you can’t find anything else. Their machines crash all the time and their computers barely ever read my USB card. If you want to print photos I’d recommend going to the CVS around the corner. This place is just okay. I’ve been to better.

This weekend I found myself in bridesmaid’s duties crunch and needed to get menus & table number printed in a very specific manner. I paid a visit to this location and in all honesty, this has been some of the best customer service I’ve experienced. I was helped by Jake, both times I was there he went above and beyond and was super patient not only with me but with all the other customers present. He acknowledged everyone who walked in the door and thanked everyone as they left.
I don’t often find myself in need of FedEx services; however for now on I will make sure to return here for any of the services they offer.

Zero stars for the blond bi#%* who refused to print my job on the label paper I brought in. I understand that they need to be careful that ink jet paper might run on their laser printers but I had run this same paper many times on the identical machine in the Poway store but she refused to believe me. Do you really think I would lie about that?!? Or that I would put your machine at risk if I wasn’t 100% sure it would work?!?

Let me preface this review by saying that I know nothing about customs laws, international shipping, or the like, but this was the worst experience I’ve had at a FedEx.
My girlfriend and I have sent several boxes via Pack & Ship to her dad out of country. The process is usually painless and simple, but a few nights ago one employee fought to make the entire experience as long and drawn out as possible. We have sent many items from this location (including the new iPhone 6S) and normally we are only required to declare value and contents-​which is never an issue.
All we wanted to do was ship off some personal mail, and a few boat accessories (fuses, lightbulbs), and a phone charger and case. After sealing the box and presenting the address to the clerk (Sergio), we expected to finish out within minutes and be on our way. Mind you it was around 8:30pm at this point, on a Sunday. The clerk informed us that we were required to describe each item in detail, and estimate value. We showed him where we had described the individual items, and the estimated insurance value of the collective whole, but he insisted this was not enough.
He directed us to fill out an entirely NEW form, describing each of the individual items, in as much detail we can. This started with him asking about how many letters we were mailing. I wasn’t sure of the exact number, and we had already sealed the box, so we estimated 15
He then asked us the approximate value of the mail. My girlfriend and I laughed slightly, and we were wondering if he was serious. When it became clear that he actually wanted to know, we told him there was no value. He then wrote on the shipping label «$ 1, not for resale».
At this point I became quite agitated, if we were shipping anything personal, prescriptions, tax forms etc., I would understand this drawn out process. But this was too much.
He then continued on with each individual item we were mailing. I’ll spare you the monotonous process we were dragged through, but we were asked to summarize everything we were mailing. After asking us about how many lightbulbs we were mailing («10») and about how much they cost total («probably about $ 65»), he went to write the individual price down on the shipping label. He reached for his phone to perform this simple division, and I told him «So 6.50 each». He still opened his calculator app, and performed the math on his phone, and then proceeded to write down 6.50×10. He repeated this with the other accessories, boat and phone individually.
This entire process took us almost an hour, what was normally a very easy errand, became an awful chore. Like I stated before, I know nothing about shipping laws, but I never thought that sending a few pieces of mail would require such insane detail. Sergio made this process much more demanding than it has ever been.
I will not be returning to this location, and just hope that clerks at any other location are not as ignorant as the ones here.

I have ordered a few projects for my business online for pick up at this location. The orders are always ready early, the staff are friendly and helpful and the end results looks great. Today, I ordered a project online with special instructions and when I went in to pick up my other order, the lead project tech worked with me to ensure it was exactly what I wanted. Lindsey definitely went above and beyond. I will continue to give this shop my printing business!

Great and speedy experience. It was a small job but Dusan helped me out anyhow. He did so with kindness and efficiency. I wish they accepted tips because he is an excellent associate for FedEx. I’ll be going back to this location and I highly suggest you do the same. It was busy but I was still in and out in less than five minutes. Which is a plus with how busy life can get. Well done, Dusan and the whole FedEx team!

The worst shipping center! I ship hundreds of packages for my small business and I know how to professionally pack and secure items. I came by here to drop off a FedEx Ground package and just needed a receipt and a know-​it-​all customer service-​devoid counter clerk tried to convince me my package would need to be reboxed for a fee of $ 6 to meet their shipping requirements.

Dusan was SO helpful and the nicest FedEx store employee I’ve ever come across. Thank you for your help with our packages!

Man do they know how to use the word NO here. Don’t go here if results are what you want. They use the word NO probably 5000 times a day, but if they would put forth an Effort to Help that word Yes would be said alot more there.
I won’t be back in anytime soon.

I have been so busy lately. So so so busy. Just like everyone around this time of year. And when you’re so busy that you put off getting something printed until the day you need it, it’s wonderful to come across someone like Lindsey.
Thank you, Lindsey! For all your help today. You were super knowledgeable and fast and friendly and straightforward. You did your job and you did it awesomely. You didn’t make me feel like a jerk or like I was a huge burden to you for not getting my things printed a few days ago like I should have. You made my day and I’m so happy you were the person who helped me out during my visit to fedex today.
I hope whatever you’re getting paid matches your excellence as an employee.
Thanks again.

Great place to use the computer and print out things for a small fee. I’ve never had to deal with any employees since I’m pretty tech savvy myself but I’ve seen them help other customers and seem to be pretty knowledgeable and friendly.

This is a great branch if you need help with anything! I am an architectural drafter by trade and usually get helped by a number of helpful people there. Today I ran into a lot of trouble because I had to print a large document in a rush, everything went wrong, I was about to give up and leave but «Angie» was extremely helpful and attentive enough to intervene last minute.
She made sure my document printed out exactly as I needed it and without getting overcharged as fast as possible. «Beth» is also very helpful among others on their team. 5-​stars, nothing less!

In town visiting for a few days and needed access to a computer. This location offered those services and had exactly what I needed. There were multiple computers available and the customer service was definitely great.

Literally got ignored… No response when I asked for help. I stood there for a little, and the gentleman said to anther guy… «This lady is waiting for you help.» They both grumbles, and the guy said to the other guy… «It’s this lady standing right in front of you». And he the guy grunted…
At the end thankfully the gentleman that helped me, refunded me for the money i spent on the computer waiting for them and some of my copies.
Long story short — treat people kindly, and like human beings not objects.

This place was AWFUL. I had a few questions before shipping my camera lenses and the customer service was just overall nasty. Clearly, these people hate their job. The assistant manager woman was so rude and did not help me in any way. The few people who work there are like robots that showed absolutely no enthusiasm.
Parking is not even worth the trouble. Save yourself the time and definitely go somewhere else.
I wish I had looked at their ratings before coming here. It is apparent
and 2 and a half stars is cutting them slack.
I refused the service and left.

Parking (1 star)
I HATED coming to this place! Had to go up a ramp to the parking area, and to avoid the lady who was fixing the ticket dispenser i scratched up my car! ARGHHHHH never coming back here again!
Services (5 stars)
I stopped by to drop off a package. the packing slip was ready and everything was taped up. So it was easy and the lady was helpful in telling me the ETA.
so the Avg, 3 stars for this place

This review is not just for this particular location, but also for the general FedEx delivery system.
FedEx has the same terrible delivery as UPS; they don’t even try to deliver packages to my complex, they just leaved a delivery attempt notice on the gate. On the plus side, they actually have reasonable alternatives for getting your package, such as picking your package at this center. Great! I choose that option on their website, two days later my shipping status says that my package has been delivered to the FedEx center, so I go to pick it up.
Except nobody can find my package. And the employees ask *me* what name it’s filed under. My first name? My last name? How would I know? It’s not my filing system. They ask around, make some calls, and eventually it come out that my box is still in transit. It has been delivered to an intermediate FedEx center and will not arrive at this particular one where I am supposed to pick it up for another five days. Five. I kid you not.
I really appreciate that FedEx has a way for me to get my packages, but why oh why does it take a full week to get my box from one part of San Diego to another?