PostalAnnex+

Great customer service. The girls that work there are not only professional and very helpful, but they’re always so nice!

After my horrible experience at the Fed ex office down the street, I was so happy to run into this place. The guy who worked there was very sweet and I will definitely be coming back here. He was extremely helpful and made sure everything was perfect.
It was on the pricey side but well worth it for the customer service and the vibe in the place was just so mellow. It was exactly what I was looking for.
Thanks again!

I’ve been a box holder at postal annex for at least 4 years now and everytime I walk in I receive the best service in the world. I’m delighted to know Bosco is wife and their amazing employee Elyce.
when I go out of town I can be rest assured that they will contact me if something important comes in and I’ve been waiting for the parcel or letter.
if I need a notary I know where I can get it very quickly
staff is always nice and friendly at both of the locations in Mission Valley and Hillcrest

I use the Postal Annex for shipping fairly regularly. I also took my passport picture here. It was honestly a little dark and not flattering, but it was inexpensive and convenient, so that’s good enough for me!
The customer service is what makes it for me — I’ve never had a bad experience and will continue to use their services!

Losing the wow factor as more rules and SHOUTING emails are blasted out over Christmas

It’s a good customer service but I don’t think the shipping quality is that great. I mailed 2 items different items on two different occasions and they didn’t arrive to their destination. I never mailed packages but if you can’t get my regular mail there then I can’t trust you with packages. Besides the post office is across the street! So she took my letters and they state they were never received on the other end.

open 247 perfect for me. close to everything and easy parking

2014 and I still love this place. Again, I wish they had better hours and the markup was a little less but any alternative to the P.O. Is a welcome one. :-)

Friendly folks working here! Always such diligent service. Nice to have a mailbox in biking distance from my apt, and close to many other places to run errands (like Figi Yogurt. .)
Love the option to check mailbox after hours, so helpful for those with jammed packed schedules. Also nice to get email notifications on package arrivals. I had a postal box downtown before, and they didn’t do either of these things.
Happy to have a safe place for my business to have an address and receive frequent packages.

Very good customer service, but will choose a different place for FedEx. Shipped my dad a Father’s Day gift on a Wednesday evening. Clerk said the fastest way to get there would be FedEx, cost for overnight would be $ 48.00 and would get there by noon on Friday. Call my Dad on Friday night, no package arrived. Check FedEx tracking, it’s at the city of delivery but not delivered. Package was delivered on Monday, most expensive shipping ever! FedEx blamed Postal Annex for telling me it would be delivered by Friday.
Cute store with fun cards, employees are nice but was bummed about the shipping issue. Next time will head to the post office ;)

Great service at PostalAnnex… I would recommend this place to everyone if you ship often… Also this location has great staff…

Do Not go to Postal Annex if you want to ship anything by Fed Ex or UPS. They charge more than any outlet store. They post signs that they are shipping centers but only certain items and only on certain days and only certain methods.

I was livid that their prices for shipping ups & FedEx were way more than going there directly! I decided to not spend the $ 48 shipping (was $ 24 with ups directly!) and just buy a $ 3 box. Then I’m told there’s a minimum credit card use charge. Seriously that is not allowed by credit card merchants! Will not be doing business again with them

I’ve had a large box for about 10 years… it’s the perfect solution for a person who moves often.
Ever since Bosco purchased the location the mail is always in my box in a prompt manner. The staff is friendly and Bosco’s staff customer service is A+++.

Needed a passport photo for my 17 month old ASAP, called before we came in and my call was answered on the first ring and the woman was very nice. When we arrived we were greeted by a very nice woman (sorry didn’t catch her name). Within 5 mins the photos were taken, printed and paid for. The quality and customer service were great. No complaints the store was clean, easy to find and also had plenty of parking.

As someone who is an avid mailer, I am constantly looking for a postal spot that fits my needs. Postal Annex+ in Hillcrest is not only right around the corner, it is exactly what I need. Elyce and Bosco (owner) are amazing. a lot of times I come stumbling in with articles half in and half out of their boxes, and Elyce stitches everything up before I can even lift a finger. They are quick, well-​price, sweet and well knowledgeable. In addition, you get tracking with everything you send out, which is personally quite important.
I should also say that the employees go above and beyond. For example, I have become rather obsessed with these floral stamps that recently came out, and for weeks I have been bugging Elyce to see if they had gotten them in again. She truly was on the lookout along with me, when one day they finally came in, and she gave me a phone call to let me know, and put a few awThis doesn’t just feel like a business, it feels like family.

I’ve had a Box with Postal Annex for about 5 years now. They have a great staff that is always friendly and up beat. They keep all my frequent addresses on file so there is no need to remember what the heck the address was when you get there!
I’ve kept this box even though I no longer live near this location. It’s worth the drive though.

If you want slow service and to be ripped off come to this joint. I went to ship an item and these crooks wanted to charge $ 60 to package it and another $ 80 to ship ground using UPS. I didn’t take them up on their offer and went to the UPS store that’s not even a mile a way. UPS promptly helped me and charged me $ 75 to get the item packaged & shipped. That’s almost half of what Postal Annex wanted to charge me for the same exact service. Come here if you want to waste your time and money.

Customer service is why this place gets five stars. Bosco, the co-​owner, values business and thanks me every time I walk in there. He’s obviously an experienced small business owner, and knows what it takes to make a dollar. The stand out employee however, is Elyce. I go in maybe once a week, but she knows my name and my box number. Before I’m even finished emptying my box, she’s already in the back retrieving any packages I might have. Once again, the customer service here is awesome.
Their location is convenient to Hillcrest, downtown and close to the 163. The only negative is parking. They’re located in a strip mall with a decent lot, but there’s hardly ever any close parking.

Normally I wouldn’t see the value in reviewing this type of service, but the U.S. Post Office in Hillcrest is so rough, it would behoove you to explore other options for your shipping requirements.
That’s not to say the Post Office is rough like, jail rough. It simply doesn’t have the rainbows and sparkles and whatnot which are pretty much standard fare in this section of town. Alas, times are tough for the Postal Service at a time when unicorns and glitter are at a premium.
I had to ship six packages (half of them odd-​sized) and I was happy to see Postal Annex offered every single possible way to ship them. And had I not been shipping to Hawaii, I may have opted for the burro or camel options.
Customer service rules here. They helped me package everything and the pricing was reasonable. I would happily come here and pay the same price as the Post Office than go to the actual Post Office and lose my money and my time.