FedEx Office Print & Ship Center

The last couple of times I’ve been to this location has been a very unpleasant experience. The people behind the counter are plain rude, have an attitude and condescending. Especially this lady called Christina, pls stay away from her and get help from someone else. Both times I was there to get some prints. They was a new joinee who helped me at first and then this lady interrupted and said «you need to repeat everything you said to him otherwise I cannot help you» and the tone this lady had was just not right. She was in a rush and just unplugged the pen drive and started billing while I actually wanted to take more prints. She would b gone in between chatting with someone. She even charged me extra for a sample print and when I told her the last time I was here they didn’t charge me, she took it off. I go to fedex regularly and nobody has treated me this way.
REMEMBER YOU ARE DOING US A FAVOR. ITS YOUR JOB TO HELP CUSTOMERS. THATS WAT YOU R PAID FOR.

5 employees behind the counter and only one customer getting helped. Once they stopped their conversation to help me, they plugged in my thumb drive, and determined that they couldn’t open and print my Excel file. They told me to go home save it as something else and come back. They didn’t even spend 60 seconds to troubleshoot it. Doesn’t matter what I need, I’m not going back there.

I don’t know if my university campus print shop spoiled me with the prices or this place is expensive, but it does put a dent in my wallet.
In the last experience I had, I put my order in online and my prints were done the next day. When I got a call saying that it was ready, the person didn’t even finish talking before she hung up. It sounded like she just wanted to get the call over with.
I think there’s better service when there’s literally no one else in there for them to help. I was the only one in the shop when I came in to prick up my prints. I looked over my prints, and noticed that my black and white prints had streaks all over them. I asked if they could reprint them to fix them, and they pulled up my files, and reprinted them for me without a problem. They apologized for the inconvenience, and everything was fine. Their prints also print out in just about exactly the same color as it shows up on the computer, so there’s no need to make a file brighter than I want it to be before sending, as I’ve had to do for other print shops.
In some cases, I agree that they tend to ignore some customers who need help, and my experiences have varied whenever I come in. I still come in here whenever I need to get prints done but when it’s not worth it to drive across the city for cheaper prints near my campus. As long as there is patience on both sides, you’ll get what you need and want.

I need to state from the top I have worked in retail, and I understand how challenging it can be. Testy customers, people calling out of work leaving you short staffed, your tools of the trade being subpar. I get it. I am accommodating to the nth degree. That said…
I came to this location after visiting a Fed Ex Kinkos in Escondido, where the very helpful person behind the counter explained why I was having difficulty printing from my flash drive. I was frustrated, but given how pleasant he was and how easily he refunded my small transaction for a copy I didn’t receive, I thought to myself, «hey, I’ll fix my flash drive issue and go to the FEK to my house. No sweat.»
I picked up my husband and headed to the RB location. First, I did self-​copying for one page, and the quality was poor. There was a line down the middle of my page. Fine, I’ll use a second copier and eat the $ 0.64 to get that one defective copy. The second machine produced a lousy copy as well, blooming out and pixelating. Okie dokie, time to get the guy at the counter to help, or at least refund me for my copies.
Time stood still. There were three employees, two on printing, and one on the shipping desk. The woman right in front of us who was already at the counter, had problems with her copy. She was printing an oversized page, and the copier broke down. The employee helping her went from his computer to the copier at least five times, each time with no progress. Paper jam? Incompatible file? He wanted to flush the cache, but apparently was unable to. The second employee on printing also had a guest with an oversized image to be printed on the same copier. Rather than asking his guest to move aside until the copier could be repaired, or to return later, he sat there chatting and laughing with his guest.
All I wanted was a single color copy of a hard copy I held in my hand. There was literally no eye contact from the employees to me or my husband, or to any of the other folks in line. After waiting quite literally 15 minutes with zero assistance, I left.
Please, unless you know the employees on that day, do not go here expecting a great experience. I hope the good people who do work here get transferred to locations where customer service actually matters. Of the five people I shared the place with for help, none of us either shipping or printing, got fast or pleasant help. I hate scathing reviews, but this one was needed.

Great place with excellent customer service. Thank you Cherish for your help. If you need printing help this is your place !

Always get Leonardo to help you if he’s there. I got on Unilocal this morning to check what time Fedex opens and saw these scathing reviews. My experience has always been great, mainly because I always speak with the same helpful person whenever possible. Currently it is Leonardo. He explained why we had to fill out an extra form for international shipping and helped correct errors on the forms.
It is not the post office. The prices are going to be high. Expect that most of the employees working there will not be stellar, and find a few who are and stick with them. OR, just be completely respectful and then you know it’s them, and not you, who’s being obnoxious. I’ve seen so many testy people who think it’s the cashier, but it’s clear that they were already frustrated when they walked in.
I had a friend who worked at FedEx years ago, and he said that, day after day, there are so many rude customers that it’s difficult not to dial it in as to make it easier not to take it personally.

Rude, horrible service. The man behind the counter was very condesending, the woman had a nerve to joke about me spending 45 minutes there due to their complete lack of professionalism.
When I asked him for a specific fedex supply he lectured me, for ten minutes, in a sarcastic tone, that such product does not exist. His argument was very powerful indeed: «you are going to tell me that it exists? I worked here for years, I’ve never seen it.»
When i showed him the product on the fedex site he said: «whatever, we don’t have it.» Horrible, condesending, rude — stay away from this place.
Something is drastically wrong with the place which allows such complete lack of respect for customers — I’ve never seen a person workin anywhere to crack jokes about customers in front of them — so to the woman who thought it was funny that I spent 45 minutes there, I know it was you who provided me with the wrong information over the phone so I drove to your place to pickup supplies which you didn’t have. You should be ashamed of yourself for such rude behaviour.
I was at this horrible store on tuesday, 10÷27÷15 at 7:15 pm. The manager of this store shoud have a serious discussion with both employees, such behaviour should never be tolerated.
I was shipping 170 packages by Fedex tomorrow am (hence the late trip to pickup supplies) at our online store. Since this was the Fedex location, I just instructed our shipping department to switch to another shipper.

Been doing business at this Fedex for years. Great hard working staff that does a high volume of shipping and printing transactions. I have always had a professional and good service. I see other customers come in with no idea how to ship a package and the staff walks them all the way thru the process. I treat them with respect and a nice hello, so maybe I get better service (LOL).
Good store and staff. Come ready, there may be a wait, but they do a good job!

HORRIBLE!!! Let me say, the manager I spoke to was in fact ver y kind. However, the incompetent, uncaring, ignorant, and indifferent girls who «helped» my husband were another story. They were rude, and unhelpful… even handing him the tape and telling him to go ahead and package it… WHAT!!! He sent two packages for me that day. One already arrived and was broken. The recipient said it looked like it had been shaken within inches of its life! The other is in transit… praying on that one. Now I have to file a claim… and wait for the powers that be to decide if in fact they did break my item. Seriously… STAY AWAY unless they have a huge turnover! Or you talk to Miles, he seems helpful. Ugh!

I work with this office on a regular basis for work and I’m shocked at some of these reviews! Leonardo is one of the nicest, most accommodating person I’ve had the pleasure of working with. Even when things don’t turn out as expected, Leonardo is happy to make things right. I appreciate the hard work and efforts of everyone at this branch. A word to those who left negative reviews– just because you didn’t get the outcome you wanted, doesn’t mean it was feasible in the first place. These employees are there to serve you and do so to the best of their ability. Have a little understanding and compassion for those working to help you accomplish your goals.

The worst Fed Ex. 5 workers with only 2 people working. Clearly corporate is too ignorant care.

Let’s see. I’m not going to say how much the people that works here sucks and have no customer service. that’s already been said and I agree. What I want to do is remind the workers exactly what they do there. You guys freakin copy papers. So, leave the attitude at home. Doesn’t take much to press ‘Copy’ or ‘print’. So stop pretending guys are any better.

I sent a package to india on May 4^th. Apparently, authorities in India require KYC and autorizations forms for customs clearance in India, which the guy who took the package didnt tell me. I feel they should have known about this, since they probably have millions of packages going to India every day.
So when it got to India, it couldnt clear customs and it was held up. I was the one who found out about this before they even told me, which is extremely bad customer service on their part. The guy who replied to the email (from
)) gave me instructions which were not clear. I asked a question on what exactly was required and whether I could email the documents, and his one word reply was «Fine»: he didnt answer the question at all.
Then I sent the documents in the email as well as I could understand the requirements and asked if they were enough: no response. I followed up with at least a dozen phone calls to the Bangalore KYC team which werent picked up. Once, one guy picked up, took the information and hung up without any explanation. This happened for another day and I was extremely frustrated at this point: I couldnt understand why I have to pay so much money to get such poor customer service.
At this point, the delay was already more than a day after the package was supposed to be received. I called the local office in the US here, and followed up. The person I spoke to said that it is going through customs and could be done any second now. It is now 8 hours later, and no change in status. No email, no contact, no status update. I am still waiting for the package to be delivered, after almost 2 days after the delivery date.
Fedex is worthless: it doesnt respect the customers time, it doesnt respect customers money, and doesnt deserve to be in this business. I will update further if they take action. In the meantime, I am going to complain in all the forums available and also the BBB, so everyone is aware of yet another case of bad customer service from Fedex.

I guess you have to see it to believe it. That’s what I thought as I quietly exited this FedEx location without making a single transaction.
I had read all the negative reviews, but sometimes you read them and the reviewers are so angry that it makes you think that possibly, they’re just angry people. I get it. I’ve been there, so I can’t judge, but you do have to be careful when reading bad reviews.
So I took it upon myself to come here because I didn’t realize the post office, which is a hop skip and a jump away from here, closed at 3:30PM. I just so happen to have walked to the front of the Post Office at 3:34PM, completely unaware of the hours, and to top it off I had to get a book with a shipping date of 3÷24÷15.
I made my way across the street to FedEx. I thought to myself, «It’s just a shipping place, how bad can it be?»
Well, not horrible, but pretty bad. My initial greeting was by a friendly guy; a blond cashier who asked if I needed assistance. I asked him where the bubble wrapped envelopes were and he pointed me in the correct direction. Once I had received what I needed, I went to ship my item. I then came across a lady representative and asked «Where does the line start?» Her response was not friendly whatsoever (to put nicely) and she said, «I’ll be with you in a little bit.» Um… I’m pretty sure I just wanted to know where the line started since there were people standing around, but no definitive way of determining who was next. So I asked again, «Could you let me know where the line starts?»
Her response was to ANOTHER woman standing, «Ma’am, I can help you here.»
The woman standing, kind as she was, said, «Actually she (pointing to me) was in front of me.»
The representative then has me come over. After she asks, I tell her I need to ship two books. Then… get this… she asks another associate to come help me. She immediately walks away without saying anything. The associate that then tries to help me isn’t even logged into the computer (that other woman was) and he has to get her to come back and log herself off.
Finally I thought I was getting somewhere when the last representative asked, «How may I help you?» I told him I had to ship two books and he immediately said, «Ok, yeah, so it’s going to be about $ 7.50 each.» He didn’t look a thing up. He didn’t weigh my item or anything. So of course I looked at him a little oddly since my books were very small and paperback. When I gave him the confused look, he nodded his head over and over and over I thought it was going to fall off while saying at the same time «Uh huh, yeah. Uh huh, yeah.»
Finally, when I was able to muster up some words after he kept nodding his head, I said in a very calm and sincere voice, «Oh, why is it so expensive?». His response: «Cuz we’re not the post office.»
Then the head nodding started over again and so did the «Uh, huh, yeah. Uh huh, yeah.»
I quietly took my items and left the store. The guy who helped me could have been a thousand times more respectful and professional. So could the lady associate who pushed me off to him.
Save yourself the hassle and go somewhere else.

Wow. The woman who «helped» my husband and I today was rude as all hell. Acted as though it was a huge hassle and inconvenience that she had to actually do her job. Mind you, we came in on a Sunday evening and the store was literally empty. She also did not listen to our request and sold us prints that weren’t what we came in for. Just really poor customer service. We might just take our business elsewhere. On top of the poor service, any time I visit this place they always have copy machines that are out of order.

This place always sucks. Customer service is horrible. I’m surprised they haven’t been closed yet. For the first time in a long time there is actually someone nice working. Brian was very prompt and nice. Even running around to help people in line. Meanwhile Suzy was a complete «b*#%!» And rude even to her fellow coworkers and me as well. Not to mention the machines rarely ever work. At least there is always at least one not working.
Basically:
Brian is awesome. Keep him and promote him.
Suzy is a biotch. Fire her.

A little slow. I went to the post office this morning. With 5 people in line ahead of me I was in and out in 4 minutes. Pretty damn good for the holiday season. Next stop was this FEdEx location. 2 people in line and it took me 10 minutes!
But here’s the deal. It’s not the employees fault. This is a senior citizen neighborhood and I watched as each answered question was followed by a drawn out story from the customer.
When I did get to the counter I was serviced quick and I was out.
If your in a hurry consider another option. But it’s not the stores fault, It’s the neighborhood.

My experience has uniquely been related to printing and I wad helped by handsome and attentive Leonardo. He was on top of everything and did educate me in how they work, as I told him today was the first time in my life having to pay for printing some emails. I used to work in all in one printers at HP back in the day, so was spoiled with free everything. Now, in between jobs, I needed how to figure this kind of practical things out, and Leonardo helped me and we also talked about our common soccer likes and dislikes. It was a very pleasant and professional experience and will use these services again.

PLEASE save your self the frustration of dealing with this place.
1) Employees uniquely unaware of their shipping policy, rates, times etc.
2) shockingly rude.
3) powerfully arrogant management.
4)PHENOMENALLY lazy and unwilling to help.
5) NEVER AGAIN! (4 times was enough!)

Whoever wrote they have «excellent service» must be an employee here.
I HAVE to use them due to that they are the closest near my office. We unfortunately use their services quite often and the last time I went in there needing a few small ship boxes, a guy approached me and would only allow me to have 3 & stopped the girl from bringing out more — even though I needed to prep 6 packages and said they were rationing them. What ?! And his attitude was unnecessary. I’m a huge fan of Kinkos-​FedEx but this location needs a staff overhaul asap.