Navy Federal Credit Union

This Asian lady that took FOREVER starting our bank account, messed up are SSN!!! So now we have to wait even longer to get a loan because of her mistake! I think her name was Suzan. She old and needs to be fired.

The tellers are nice but when a line is going out the door and you have only 2 tellers working with 6 total windows you should pull some of the bankers out of their offices to help them.

I didn’t know they had an NFCU in the area. So glad they do when I do needa stop by this bank without going on base. The staff was super friendly & helpful.

Always a fan of NFCU. I trust them with my money and that says a lot. But really, service is always good.

Debbie on the customer service line continued to repeat to me that she isnt sure why two years after my loan took place that my lien holder information wasn’t received. Not only was this done in office at a branch store but they told me that they are changing my APR to an unstable rate and that there is nothing I can do about it. Debbie was rude and used sarcastic terms in reaction to me being upset. When your clients find out that they will owe thousands more on a loan you should employ better customer service representatives. Debbie both laughed and said there was nothin else she could do. I have fallen victim to financial institutions flexing their muscles when they make a mistake before and I refuse to let a customer service agent named Debbie belittle me and tell me I didn’t handle my business when the problem was navy federal employee not submitting my lien holder paperwork to the appropriate back office personnel. I am very disappointed and anyone considering an auto loan here should be warned.

I love NFCU; the low rating is for the customer service at this branch. Came in one day with my dad; he was wearing a baseball cap and sunglasses. The male at the front desk told him to remove his sunglasses which wasn’t a big deal until we realized that two other men walked in with sunglasses and weren’t asked to remove theirs. How rude! On our way out, my dad said «you didn’t make them take off their sunglasses» under his breath and the guy just stared at us, mouth open, shocked, as we walked out.
It’s been awhile since that experience and we’ve never put in an actual complaint but it’s still vivid in my mind and something I won’t forget. Now comes my most recent visit. There were two females at the front desk and I walk in only to hear them gossiping and not even acknowledge me. The teller that helped me was kind and helped me get in and out quickly. As I was walking out, the two employees at the front paused their chit chatting to each other and I could feel them staring at me all the way out of the door. I wasn’t greeted on my way in or on my way out which is disappointing as it seems to have been their sole job at the front desk. Must be nice to be getting paid to gossip.

Came in their fax machine was broken, understaffed, the staff I spoke with had heavy accents and poor English. Heard 3 customers complaining and asking to speak with other tellers/​front desk personnel. Not professional, would never recommend coming here with your finances.

We were having issues with our account and had to come into this store, we were assisted Candy, and she helped us greatly, and resolved the issue pain free!

Convenient location since NF are spaced out, and closer for me as well. All the staff are friendly and caring!

Review 3.5 borderline 4.0
Prior to our visit today, we have only dealt with the tellers. They receive the positives of this review (e.g., the stars). They are incredibly friendly, keenly aware that you (the customer) wants to get and out with a helpful smile.
Today, we went in about ¹³²⁰⁄₁₃₃₀ for basic dealings with a bank agent. The front desk lady was nice, gave us the paperwork to fill out and directed us to the waiting area to be helped by the next available associate. We waited patiently while watching Food Network (I was a happy enough camper). About 4 – 8 minute wait and an agent greeted us and directed us to her office. It was pleasant enough, she asked the generic questions to start the process that we required on our visit. It was then I started to notice that the agent seemed… disinterested or didn’t seem interested in our answers after she asked them? I am not entirely sure what was going on. So, we just rolled with it.
The breaking point: The agent proceed to ask who the new account will be for, and before allowing either my wife or I to answer, she followed up with ‘your sister’. You know that old saying about assuming — well it was certainly on display today. When did it become okay for people (specifically in customer oriented/​service) to assume — when asking the bloody questions? If you think you already know the question, why ask? I gruffly told the agent that it was for my wife. No apology — no acknowledgment of wrong-​doing. I wouldn’t assume you sitting next to a man, perhaps even holding their hand, or at least sitting suspiciously close to each other would be your brother.
In given this agent the benefit of the doubt, perhaps she was new. But, her disinterest and seemingly non helpfulness or unwillingness to go beyond the bare minimum of helping us was almost enough for me to say nevermind. But, by that time, we were already done. So we’ll be dealing with the tellers and carry on with our business like normal.

Hard to get in and out of but that makes it perfect… Never a long line to get my banking needs taken care of. Clean restroom and excellent service. Thanks nfcu for opening a branch a few blocks from my house.

Happy that they are reducing the wait times in the store branches.
They keep opening more locations.

I love Navy Federal Credit Union. I am blessed to have been a Navy brat. NFCU has the best rates and services. However it was hard for me to find a branch closer to me until I found this one. The service is fast and never really too busy. The design of the bank looks new and I like the money dispenser, but I never trust it to count my money right:). Any members in the area just need to use this location.

I used to go to the NFCU in Mira Mesa but I am very happy now that opened this one. (its less than 5 mins from my house).
Its your typical bank. Nice inside but a nice addition are the TVs behind the tellers so you have something to keep your attention while you wait in line. Which by the way usually isn’t long, at least when I got there.
So if you can join, I think you need to be in the military or associated with someone who is, I would suggest it. Best thing no fees to have an account.

very nice inside… high end interior. Service seemed very slow… even though I was the second person in line. Overall a good experience since it is near my home.

This is typically the NFCU that I do a drive by whenever I’m along the 15. Conveniently located right off the RB Road exit, and near a couple of restaurants I frequent.
I’m never in the area when the bank is open, so I utilize the ATM. There is only 1 ATM at this location. Never a line, and if there is, it’s usually 1 customer ahead of me. There is typically no one in this shopping center, so parking is a breeze.
Def need a branch near the middle of 78!!!

I lived in Poway before I enlisted. Always had to use the Mira Mesa branch, so I was definitely relieved when I heard this branch was opening.
I only went once, I loved it though. Everything in there was brand new and the place was pretty big. The service was slower than most other branches, but it looked to me like the teller was just new and recently finished training. It was completely empty though, so I definitely have no complaints. Glad to see Navy Federal cares about its members in the RB and Poway communities.

I been here twice. The first time I was here I went after lunch around 1pm during the week. When I got in there were 2 customers in line. The place is nice. It seems bigger than the Mira Mesa Branch. I waited probably 15 minutes because there was only 1 teller at the window. There were 3 people behind me and 1 customer was complaining how the service here was slow. When I finally got to the only teller working it was very quick. I had overheard they were short on people since this branch is new. They seem to have adequate employees for the other areas
My 2^nd time I had gone here was around 5pm on Wed. They close at 6. There was another person at a teller and once again there was 1 teller and another lady next to the teller helping her out. I looked around and there were 3 – 4 employees working in other areas of the bank.
I don’t understand but they only have 1 teller every time I go. In Mira Mesa there is always a line but they have 3 – 5 tellers at one time. I’ll continue to see if they add more tellers.