Xuan

I did at Xuan at that day, see very thing happened Rachel. H suck a lie her mom and and her say everything good un still Xuan ask pay her 25 $ from her work, with Xuan rule she will rework with out charge when customers doesn’t happy, this Rachel H case she fall broken her fool I agree with Xuan have to charge her that not her fall, after that her mom get angry yell too loud about 25 $ to Xuan but she only explain why she charged with nicely, when they get out the store Rachel mom said «I will review yours bad «when I go look Unilocal too surprised with the word Rachel name for Xuan with my think Rachel and her mom should go se (Anger management doctor for them «Xuan I fell sorry for you have to deal with Rachel and her mom, yours work good for 5 star.

My family has gone to Xuan alterations for years and this is BY FAR the best taylor shop ever. Miss Spring is so nice, funny, and very good to her costumers. They do a fantastic job of fixing our clothes too. Deserves more than 5 stars

Came here to get my prom dress and 3 other dresses altered. When I came in to try on my prom dress after Xuan altered it, it was still kinda long. I had two black dresses that I wore the same heels with that were of different length. The last dress was okay. A few days later, I sprained my ankle and was put in a boot so I came in to ask her to re-​alter my dress. She only temporarily altered it with glue, and she never said that we had to pay anything. A week later, I came back to pick up my dress (the day before prom) and she made the dress so short that the bottom of my boot was visible. I was very unhappy. My mother mentioned how if we are unsatisfied with her work, customers can come back within 30 days to get it fixed free of charge. But no. She charged us $ 25 for something that I could’ve done myself (she shortened the dress by gluing the bottom). My mother was extremely angry and Xuan turned into a psychotic lady. She treated my mother very rudely in front of a customer. I will never come back again. This review truly deserves 0 stars.

I would recommend this store for any alterations, and dry cleaning. They did a fantastic job altering my daughter’s dress, and a very reasonable price. Fast service, professional, and very friendly.

The best place ever, my girlfriend an I come here all the time, great service amazing price very happy we will be back

I’ve had all my high school formal dresses altered by her. I’m a small person and she had to take a ton of fabric out but every time, each dress fit like a glove. The prices are very reasonable and the customer service is amazing and quick! I can always count on her to fix all my dresses, she’s the best! I absolutely recommend this place to anyone who wants quick and seamless alterations.

Xuan did an amazing job on my son’s little league jersey. I recommend Xuan to anyone. Customer service is great there too.

decent prices and turnaround time. cheaper than other area tailors

I am most likely the customer Elizabeth H. is referring to below. This was during my 3^rd trip for alterations to the SAME dress. This was not any ordinary dress, this was the traditional Chinese dress I was to wear for my wedding rehearsal dinner. When I first dropped off my dress for alterations, Spring was super nice and chatty with me and my friend. When I came to pick up the dress alone, not only was the fit off, there were two black marks on my dress which were not there before. I pointed it out to Spring and she suddenly turned nasty. She said that she pointed it out the last time and I said it was okay which is a complete LIE. My friend was with me during the first trip and at no time did we ever talk about marks on the dress because there were none when I dropped it off. She then quickly changed the subject and started talking about the alterations and at the end said she would have her husband take care of the marks.
When I returned again to pick up the dress, this time with my friend. Not only was the dress still ill fitting, the marks were still there! I pointed it out again and she turned into a complete psycho! She insisted that we had talked about the marks when I dropped off the dress. My friend jumped in and said that was not true and she starting attacking my friend telling her to mind her own business and was completely obnoxious. And then Spring started back tracking by saying that maybe my hair was covering the marks so we didn’t see it. Wait what? After I took off the dress, she seemed to have calmed down and told me she would spot clean it.
On my now 4^th trip there to pick up my dress, the fit was still not right. So I sat and waited while she altered it again. The larger black mark on the dress was gone but the smaller mark was still there. I was beyond exhausted of arguing with her and I really did not want to return to her shop so I just let it go. She finally got the alterations right and I left quickly to never return again!

Very over-​priced with bad, cranky service.
Stepped in to pick up some shirts I’d taken here to get pressed only to watch a heated argument happen between an existing customer and the owners, and then be treated pretty poorly myself.
I unwrapped the shirts that I’d had pressed here — I took off their plastic film to separate them only to find them all totally creased and the collars and sleeves all crinkled. I paid over $ 3 to get my shirts pressed (a whole pile of them), and they came out terribly — they would have looked better if I’d just thrown them in the dryer! I felt pretty ripped off, for that price I expected some nicely pressed shirts.
This place is cash only for smaller orders and they are not very nice about informing you of this or implementing their policy. I wasn’t aware of this and so the owner told me I could either pay her more to make it worth her while… or just give her a $ 20 for an order that was $ 15. Seriously. LOL.
I don’t think so.

Came to Xuan’s after recently relocating to Rancho Bernardo and needing a new tailor. Glad I gave them a try! Very nice work and completed much quicker than I anticipated. Reasonable prices also. I will definitely be back. Thanks for the excellent care!

I recently ordered a nice sleeveless dress from online. When I received it, the print and fabric were lovely but it needed to be pulled up at the straps as it fell way too low at the chest and could not even be deemed wearable with a peekaboo bralette or bandeau. So my Unilocal hunt for a reputable place that did alterations ensued. I was looking for quality service that wouldn’t nickle and dime me. I dropped into Xuan’s last week and met Spring, who is really chatty and funny. She had me try on my dress, put pins into the areas she would take up and gave me an estimated cost and time I could pick it up. I was out of there in 10 minutes!
I went back a few days later to pick up the dress. As promised, it was ready on time. The new stitching was so neat and precise, I initially thought that nothing had been done. Upon trying it on, I realized the fit was 101% nicer and was actually flattering in the right area.
Thank you Spring and Co. I’ll be back for my family’s alteration needs.

Spring is the best! I’ve been going to her years. She has an amazing memory, has fair pricing and forms relationships with her clients. Her work is great too. Highly recommend Xuan Tailoring!

Great pricing and can work with you on when you need it done by! I had my dress altered. When I picked up my dress, at first I was confused because it didn’t look like they touched it, but of course turns out they did when I tried it on. The work looked so professional that it looked like how I bought it. Excellent job!

I would personally avoid this place, very bad experience. After being a repeat customer, Spring, who’s the owner, ruined my blazers because she tried to do a easy and quick job. I also found out I got overcharged. They should also learn to get things done in time.

A great place! Fast, fairly priced, and beautiful work.

I normally don’t review service businesses, but when I experience outstanding customer service, I have to let everyone know. I’m a U.S. Army veteran and currently work in the first responder industry. To hear the owner, a kind and friendly Asian lady named Spring, tell me that she doesn’t charge as much as she could for soldiers or other law enforcement personnel because she appreciates what we do, this glowing review is the least I can do for wonderful people like Spring.
Xuan Alterations is located in the Barron’s shopping location next to a lacrosse store and across from a Mexican food place. You can drop off whatever you need Spring to work on and eat at a variety of international flavored restaurants. Xuan’s is a humble looking place stuffed with an array of clothes hanging on racks, which shows that many people think favorably of Spring’s work and how she treats her customers. As you enter the store, Spring greets you happily and with a very warm smile. When I first met her, I quickly could tell that she was good people.
I ventured into Xuan’s because my ballistic vest had a Velcro piece that was about to come off. After I dropped it off, I wondered how much she was going to charge me. I honestly was willing to pay whatever she told me because I needed to have the vest by Monday. To show her sense of humor, I asked her after handing her my vest if I needed a receipt to pick it up the next day, she responded, «Who else will be picking up this type of vest besides you?»
When I returned the next day, Spring cheerfully brought out my vest on a hanger and handed it to me. Thinking that I was going to pay at least $ 10, I asked how much and she generously said $ 5. $ 5 for double stitching and quality work. WTH (What the heezy)!!! Spring’s customer service alone would warrant a return visit, but combine that with great workmanship and reasonable prices, means that Xuan’s will have a lifetime customer. Trust me when I say that if you need anything requiring sewing or alterations, Spring will take care of you. Very satisfied customer. You will be too.

I’m seriously so impressed with this place. Owner’s name is Spring and she just hooked me up BIG TIME. I’m headed out on business early tomorrow AM and dropped off two pairs of slacks to be hemmed late last night. Just picked them up and she had them ready. $ 16 out the door. No fuss. She was pleasant and friendly and my lack of preparation didn’t stress her out at all. Pretty amazing. Thanks Spring. You’re my lady from now on as it relates to alterations and such…

I’ve been going to Xuan since 2004. She works miracles! ;) She has re-​worked XL sweatpants for my son’s team to fit him when he’s really an «S», and his team shorts (for the same problem!) and has done excellent work on everything of mine I’ve brought her over the years. She’s pretty quick at getting most things done, also. I’ve never had to wait more than 2 days for simple alterations. (I’m sure bigger things take longer.) She’s also incrediby entertaining – she’s a hoot!
As for someone saying they don’t take checks or credit, she DOES take credit/​debit cards. There must have been a worker there that didn’t know how to use the machine or something. (I can understand the «no check» thing unless someone is a regular customer.)
I send everyone there who can’t get what they want done elsewhere. If SHE can’t fix it, no one can!
Love me my Xuan!!!

Not the best customer service. The work was decent, but they don’t take ATM or credit. So my $ 8 alteration became $ 14 by the time I pulled cash from the nearest ATM. Note to self, Navy Federal is not a friendly bank. Neither is my bank. I was charged by both banks for the atm visit. They are taking me to the cleaners…
Who carries cash anymore? Guess I better start.