The UPS Store

My family and I had sent a package to my brother in college for his birthday We ended up spending a good amount of money to get the package there in time so he can have it for the weekend. They ended up delivering the package to the main office to his apartment complex (didn’t even bother to deliver it to his correct building). UPS promised he would get it on Saturday — did not even happen. They also delivered the box ripped and damaged. I told the staff member who took in the box that there was some breakable items in the box. They told me they would put a label on it (they didn’t even put on the sticker on it)
We had to go to the corporate office to get an answer on why they didn’t deliver the package to his apartment. We ended up getting our money back after 2 – 3 weeks of going back and forth with UPS.
Wont be shipping out items with UPS anymore.

Received 2 packages with LOTS of cornstarch packing peanuts and Darcie was kind enough to take them off my hands.

We have a mailbox at the Scripps Ranch UPS Store, same owners as the 4S UPS Store. Staff at Scripps Ranch UPS Store are helpful, friendly, efficient. Staff at 4S UPS Store exact opposite. Not helpful, unfriendly and it takes forever to get anything done. We are moving our business mailbox, and we are done with UPS Store.

I have nothing but rave reviews for this store! Starting with the staff… they are efficient, friendly and ‘quick’! I promised I’d write a review, because I am always so impressed. So glad we have this particular one right across the street! What a convenience!

I stopped in to the 4S Ranch UPS store today because I had an AT&T return box of which only UPS authorized dealers can accept. I don’t normally use this store but had to for that reason. I was not greeted upon entering even though the store had no customers. The two people behind the counter appeared to be having an unpleasant conversation, although I did not actually hear it. I can only surmise from the mans surly behavior that he was angry. He took my AT&T package from me and emptied the contents out of the box, tossing packaging on the floor and tossing the equipment on the scale. During this time he did not explain to me what he was doing or why. He asked for my AT&T account number which I did not have. The other clerk very quietly said he could get that info from the equipment. After a lot more hostile behavior he finally gave me a receipt and as I was leaving told me to take the AT&T packaging with me because he did not want it.
If they do not want AT&T customer packages, they should cancel their contract with them. I don’t know if it was because there wasn’t any «new» money in it for them, or if in fact he was taking his earlier frustration out on me, but either way I will not return to this store. Vote with your money, go where the customer is appreciated.

Didn’t catch the guys name whom helped me but he was nice, very courteous and professional.
Had a document notarized and shipped via USPS (yes, they provide services outside of UPS)
No complaints here.

I’ve only visited this UPS store twice, once to ship out a textbook and another to print out documents. Both times there was only one worker holding down the fort, in turn making service a bit low. Other than that, the employees I encountered were nice and conscious of everyone’s presence and needs.
This is a good place to print out colored documents in a pinch, since the county library located in the same shopping center got rid of their colored printing): Printing costs $ 2.00 to use their computer and $ 0.59/color copy.
Also materials can run a bit on the expensive side though, so make sure you come prepared!

I live right next to FedEx kinkos but I will go the extra couple miles down the road to this UPS because of the amazing customer service. We needed to get a few things copied and some documents signed tonight urgently and Kate was super helpful. We made it in 5 minutes before closing and she was very pleasant and attentive and we were able to get everything we needed just in the nick of time. I’m a fan of Kate and this UPS store!

Wow — This store rocks! They understand that you want to get your business done and they make every effort to get you in and out, quick and easy. Needed to find a notary and send some docs out in a hurry — took all of 5 minutes. Thank you UPS 4S for being the most efficient part of my hectic day!

Nothing to rave about — just an average UPS store. The last time I went, there was only one guy working so the service was relatively slow. Luckily I was only second in line, but the first person in line was getting a bunch of things printed and had a lot of questions.
The sales clerk did his best to help me as soon as he could, but it’s too bad they only have one person working here at a time. Also, the guy working couldn’t answer some of the questions the person ahead of me had, and mentioned another employee would’ve had better answers.
Although shipping is generally somewhat standard price wise, I was disappointed that it cost me $ 12 to ship a small package to Arizona via ground.

Come here to get some documents printed, notarized and faxed back. The service was great and prompt, the gentleman who was helping me was very helpful and quick. I got everything taken care of in about 10 minutes or less. Prices are fare and service is great, I will be using them again.

Wow, Darcie is SUPER efficient and business-​like! Got my documents notarized, scanned, e-​mailed, and shipped in record time. Was it expensive? Yeah, but I was happy to get everything handled and out the door. It’s hard to find a Notary after 5pm! And, did I mention there’s a Thomas the Train play table there? Yep. So my kids were even happy.

Super helpful staff! I was in a crunch & needed supplies immediately. Other UPS stores & customer centers were unable to or refused to help. But this location was generous & helped determine alternatives so that I could get all my packages out on time.

Wow, I feel bad for the customers that got that unfriendly service at this location. Good thing for me, I always seem to get the same 2 happy friendly helpful ladies.
I’ve been to this location 3 times due to convenient location next to Ralphs. All 3 times, I get quick friendly service with smiles and I let them know how I appreciate them upholding great customer service, something that I know is lacking at many other places.
Overall, I leave feeling like I was treated like a rock star. Perhaps it’s just great timing on my behalf. I hope you get the same treatment when you go to this location.

A UPS store is a UPS store, basically no matter where you go, you can get set list of services or things done …
Now, however, depending on which UPS Store you use you, you can have a very nice experience or a terrible one!
At this location the service was, wait… what service?
The clerk who «helped» me had the personality of a fossil! (won’t name her, although I really really want to). Didn’t explain anything nor answered any of my question appropriately. she pretty much just threw me the pen and paper.
Will not use this location again.
CONS: Rude and non customer service oriented at all!
PROS: You get a good practice on exercising your patience… oohhhmmmmm !

This place is a rip off, I had two 25lb speakers I was shipping to Philadelphia, they cost $ 70 each to ship!!! via ground!!!
In Addition, they provided boxes and packing material which added up to $ 40!!!
To ship two boxes cost me about $ 180, this is highway robbery. Never going back there again, instead going directly to the post office and shipping there first hand.
Update: Let me just add that you can purchase boxes packing foam for $ 0.60 from
, and call UPS directly to pick up your package. I wish I had done this and I probably would have saved over $ 100.

Let me first start by saying that I wish I could give this business 5 stars but there are three major reasons why I can not.
Number one: the parking is an absolute night mare. Number two: there is a lady that works there part time that is pretty unfriendly and doesn’t act like she appreciates my business. When she is in the store– the energy is pretty negative overall. Number three: they are in bed with UPS and have limited services when it comes to shippers other than UPS (FedEx– OnTrac, USPS).
When I moved back to SD two years ago, I anticipated moving a couple of times before we could settle into more permanent housing. For that reason, it made sense for us to get a Postal Box at the UPS store so we didn’t have to deal with changing our address a bunch of times. Shortly after settling in, I decided to leave my job of 7 years to start my own business. The postal box has been great for that reason as I use this address for my business cards, website, etc. No sooner did I start receiving mail to my company name at the box before the lady i mentioned earlier (not friendly at all) started pestering me to upgrade my box to a «commercial box” — which costs more than twice as much per month. I politely declined her offer but she left me a couple of nasty grams in my box before letting it go.
The girls that work at this store are fantastic. It seems like they will bend over backwards for me whenever they can. Even the girl that only works Saturdays is on top of her game every single time I stop in. They are very patient and deal with my impatience as well as can be expected. I call there constantly asking if I have any checks in my box and they never seem to loose their patience with my calling. Two thumbs up for the staff at the UPS Store. I wish the parking and carrier selection were better. Other than that, give them a shot the next time you need a passport photo, notary etc… DO NOT USE THEM FOR PRINTING/​FAXING etc… $ 1 per page is highway robbery if you ask me but I had to pay their GOUGING prices a couple of times.

CUSTOMER SERVICE
(I would give it a zero if possible)
Many people use mailboxes for various reasons. Some because they travel others for junk mail… the list goes on and on…
Well, it so happens I travel often and it forces me to be one of those occasional visitors to the box because lets be realistic, who’s in a hurry to pick up your mass pile of junk mail anyway?
Feeling uneasy that I haven’t seen a bill or an email for renewal, I made an inquiry. I called in, asked, and yep, my box was past due.
I asked «why haven’t I received a notification?»
She replied «we put a notice in your box»
I’m thinking…
Now this is one F’d up system. How the hell am I supposed to check my box if I’m gone half the time. This seems to be their first rodeo at running a mail box business because a frequent traveler would likely use a box in this way. TO COLLECT MAIL WHILE YOUR OUT OF TOWN… not a new concept… or is it?
But instead…
I asked «why don’t you send out emails?»
She scoffed «well if we did that for you we would have to do that for everyone»
I’m thinking…
What a bitch! What is this F’n kindergarten?! I don’t want a piece of gum dammit… I want a billing notification like any normal business! And besides that, what so wrong with sending out emails to everyone? If you can, why don’t you?! Lazy that’s why!!! Good old fashioned lazy!!!
But instead…
I give her my credit card over the phone
This next part kills me…
She says «I didn’t charge you the late fee»
I say «I’d hope not»
She hangs up
WOW!
I give them money… in turn… they give me shit!
TIP 1: Don’t rent here
TIP 2: Don’t ship from here, they will strong arm you into buying their document envelopes EVEN though they carry the free ones provided by UPS.
They like using the phrase «we’d have to do that for everyone»
The stinking envelopes are free from UPS… WTF?!
What they should say is…
«Inside the four walls of this store everything that was once free is no longer. We are making an effort to nickle and dime every customer to ensure the worst possible experience»
This places gets the flying shoe!!!
[both shoes]

Pro: Email alerts for packages, spunky and depressing staff (yet very caring), detailed packaging
Con: doesn’t take fedex calltag packages.
I have been using their service to keep my packages in good order for my San Diego portation of business for the past 2 years. I love their auto email service to let me know exactly when my client’s random goodie have been dropped off, this is one good benefit for on the go business.
PS: parking could be a bit crazy from poor layout of the parking lot in front of the UPS store.

When I found myself in the need of a last minute Passport the first step was getting a photo. The store was clean and organized as one would would expect from a UPS store. The girl working was extremely nice and although we could hear the screams of a child being tortured at the haircut place next store, she remained calm and had me in and out in about 5 minutes. Now as the proud owner of two Passport photos I am off to find the fastest way to get my Passport… to be continued…