Citibank

This branch is no longer open on Saturday and it is only open 10am to 5pm during the week. This must be a joke! For me and other folks who work regular business hours this particular branch is worthless. Literally speaking, for me to visit this branch, I need to take a day off work! I only give it two stars and not just one, because my review only describes this particular Mira Mesa branch and not Citibank as a whole.

It’s incredibly painful to complete a long term relationship of any kind… But when it comes to a financial institution, it’s devastating! Especially when you’ve been dumped after decades of service… and you’ve not been unfaithful.
I’ve been a member of Citigroup since mid 90’s… I’ve acquired several of their credit cards. Always paid on time… paid entire balance in August of 2015.
Tried to cash in on their «promotional» points today… After getting the run around for about an hour with calls that directed me outside of US. I was asked all the questions a banking institution should have connected to the cellular number one is calling from). Yes I understand my cell might have been stolen… it wasn’t…we established that. Even after they verified me, I was not acknowledged by Citibank.
After over 20 years of faithful service, they quickly dismissed me, accepted full payment of services rendered instead of fulfilling any future promise of all gifts I’ve accrued in the past 20+ years.
Citibank promises many «perks». I tried to cash in on those points tonight… I was not only given the run around over an hour I was finally dismissed by a supervisor.
I’m saddened… Citibank used to be so wonderful, what has happened?

The staff at this branch have always been really helpful to me. One time, I had a brain fart and overdrafted because of autopay. Online banking. A lady from this branch called me to say «Hey, you overdrafted, but I see you have money in your savings account. If you want, I can move money from your savings into your checking and then there will be no overdraft charges.» I was really surprised that they took the time to reach out to me instead of me having to call them and then being on hold while trying to resolve the issue. This other time, I needed to wire money and the teller told me «I see you’re wiring into a Citibank account. If you want, we can just do a transfer and you won’t have to pay the wire fee.» Recently, I needed a medallion signature guarantee and they helped me with that. I really like how they don’t try to charge me for everything and actually helped me avoid fees. Nothing but good experiences here.

Really like this bank, but somehow only just now realized that their hours are from 10am– 5pm
That’s super inconvenient.

Been here for a few times because I recently move to the area. Those bankers are completely helpless, they don’t help to solve problem, but instead create more problem to me. At one point, I did think about to close all my citibank account because of this garbage branch.
To be honest, if you have some critical issue for your bank account, go to the Clairemont Mesa branch instead. Just don’t waste your time here.

I really like this Citibank branch. Few banks these days seem to keep their tellers in the open and I sure hope this branch stays one of those few.
The tellers are always really nice and I never walk in here feeling like I’m being watched or hounded for other services (like some other banks). The branch was built only in the last couple of years using a new design (before the financial meltdown) and thus has a lot of bright open space, but empty desks with no one to fill them.
Unfortunately, this branch therefore does not have its own investment advisor or mortgage specialist all the time, so you either have to come at the right time, make an appointment by phone, or just go elsewhere for those services.
It’s also too bad there are only a few Citibank branches in the area whereas other banks seem to have multiple branches.

FIVE STARS for putting up with me and talking to me when I have nothing else to do. They have the best staff.