Wells Fargo Bank

Wells Fargo Bank? Seriously? They charge «administrative fees» for your accounts unless you have a minimum amount on balance. That balance is something like $ 6,000. Okay, that’s fine — but the interest rate they give you on that $ 6K is not competitive. I had a home loan with them, so the fees were waived. When the loan was closed out, the fees popped up on my monthly statement, so I closed the account.
The people at Wells Fargo are very friendly and there are lots of locations but there are many other banks that will give you higher yield on your deposits.

I’ve always had a positive experience every time I come here. Why they have such negative reviews, I don’t know. The bank tellers always make small talk with me, ask how I am, and if you need to sit down with a banker, they will always offer you something to drink. The staff here is very nice!

I came into this branch around 10am on a weekday to take care of a transaction and ask a question regarding an account. The people were not particularly friendly, but they still greeted individuals as they walked in. The teller was sweet and able to complete my transaction. It took slightly longer than normal for her to figure it out, but I was patient. I asked her my question and was referred to one of the bankers. I was told to «sign-​in» or write my name down on the paper.
20 minutes later… I’m reading my book on my phone and I see only two bankers helping the same two people that were there when I arrived over 30 minutes ago. 10 more minutes (at 30 minutes waiting) later… I look around. Two more people have signed-​in. 20 minutes after that (50 minutes), I see a woman cross off her name and walk out.
Finally, about 8 minutes after that (pretty much a whole hour after I was sitting there!!), I see a banker come up to one of the couples sitting there and asks them how he can help them. They looked middle-​aged/​older. Definitely older than me and he was speaking to them in Vietnamese. I had considered letting them go before me, but because I had waited an hour and had already been in the bank for 1 hour and 20 minutes, I stepped in.
I politely waited for a pause to interject and explain that I had been waiting almost an hour. My name was on the list. He apologized for not having seen the list (he didn’t look) and said that he would help me. We sat down and chatted for a bit only for me to find out that he couldn’t do anything to help me and that I would have to call the customer service line. When I asked a basic question or two, he could not clearly answer. I was very frustrated, to say the least, so I thanked him for his time and walked out.
My time spent there, totaled about 1 hour and 45 minutes. I will not return to this branch again unless I need to use the ATM. I give it 2 stars because the teller was able to help me complete a very simple transaction. There were about 6 to 7 customers in total at all times while I was in the bank. It SHOULD NOT have taken that long to receive help with such few customers.

I really don’t understand why the low rating. Every banker and cashier has always provided me with excellent service. Always going above and beyond to make sure I walk out with a good experience. It’s also a pretty nice branch too, located in the heart of Mira Mesa. For convenience, they have a ATM machine in front and also a drive through ATM. There is also plenty of parking, so I really don’t get it.
Unilocal has got this one all wrong. If there has been a bad experience, it must be from another department and has nothing to do with the branch level.

Great customer service! I have been at Citibank, Bank of America, SDCCU, US Bank and no one compares to the service we got.
I will definitely recommend it.

Love this bank. Services very good, friendly and professional. Especially i love Banker Jennifer Nguyen so much. She helped me a lots. She always have a lot of professional advices. Btw she did a great job. Open accounts very fast. And this bank have a lot of interesting program too. Teach the teenage how too open accounts, etc. i think this is very useful for me. I will give 5 stars for this bank. Especially 5 stars for my cute banker Jennifer too. Love WF xoxoxo

Ran in for a quick deposit, I usually go to the one on black mountain rd. There was a long wait, the people at the window were tied up with long winded types, then the other tellers closed their windows as soon as they were done with their clients. Meanwhile the line is growing, I see 3 tellers in the back doing other things while customers are waiting. That is irritating. I see the supervisor Anya Mojiri helping the tellers with the long winded customers but not opening additional lines. There were about 8 people waiting and only 2 tellers open! Finally I get to the window and the teller looks like she didn’t even brush her hair that day. Seems like they need to improve professionalism and customer service skills. I much prefer the WF on black mountain, faster and always more tellers.

Wow, this bank is a joke. If I did not need a regular bank (I have Navy Federal Credit Union as well), I would not waste my time at Wellsfargo. I came in to cash a $ 195 check & I asked them to give me $ 150 in cash & deposit $ 45 into my credit card payment. The teller said that was not possible because they had to wait until the check cleared. Instead, she gave me $ 195 in cash, told me to deposit $ 45 into the ATM, & then later transfer it to my credit card. Really? You could not have just did it for me instead of making me waste 10 minutes?

Very slow. Wells also changed their policy on me and started charging me monthly fees after being with them for 7 ½ years. I even met their requirements and they told me they’ll return the money but it might happen again in a few months… what? I ended up just closing my account. I still have to deal with them because my dad uses them. Been waiting in line to deposit cash for him and it’s been 25 minutes… I’m going to have my dad change banks. Can’t deal with Wells anymore.

I have been banking with Wells Fargo for a little while now.
This branch has some of the friendliest bankers/​tellers I have ever interacted with. All of the people I have spoken to there are super nice and very helpful.
They do a wonderful job of conversing with you and making you feel welcome and like they remember you.
I have not been to a friendlier bank.

Mary called me back 3 weeks later and seemed genuinely apologetic about the experience. It took a while but I did appreciate her following up.
I also went into the branch to get some cash out for a wedding gift this past Saturday morning. They had about 4 tellers open but they were also expediting customers by approaching customers while we were in line to make sure we had the right forms. Ended up Mary DeLeon was personally making sure the line was as short as possible. She introduced herself and after recognizing my name she apologized again.
This experience was definitely a lot better than the last.

Always when I go in the morning if there’s no one there there’s like 3 or 4 bank tellers working. When there a lines going on ALWAYS 2 bank tellers helping customers not even a merchant line (well they do but it’s NEVER OPEN) for who that only go there because of business like me! Well Fargo SUCK! I had an account with them n I closed it cause all of their hidden fees… But what I’m trying to say is they need to run the system better than how it is now they don’t even deserve a one star…

I have to use this bank for business deposits. There is no way I would consider Wells Fargo for my personal banking from my experiences at this branch. Every time I come in for a deposit, the wait has been at least 10 minutes long. It is rare that you see more than 2 tellers behind the counter.
Today I was in at 10:30am, in a line of 9 people with 2 tellers working as fast as they can. There was a separate line for merchant banking, but there is no dedicated merchant teller. Behind the counter, there was a woman laughing and flirting with a guy while counting money at the counting machine. Someone returned from break with Starbucks for everyone, took one look at the line, and said to the laughing woman, «I have 5 minutes left on my break, right?» The woman said yes, and she proceeded to go behind the scenes with her starbucks and her pastry. By the time I made it to the counter at 10:45am, the starbucks/​break woman opened up a line, and facetiously thanked the angry customer for waiting. Total time was about 20 minutes. I can’t remember a time when I’ve been in Union Bank or Chase for more than a total of 10 minutes. This branch should probably review its customer services policies and procedures or consider reprimanding the branch manager who appears to care very little about customer service.

Worst customer service for a non-​customer. After 25 years as a customer I left them 13 years ago because of poor customer service. Every month I normally go into a branch, see a teller, they authenticate with the check writer that it’s a valid check, and then the teller cashes the check. But at this branch, you have to get in three lines to get an authorization on the check and then get it cash. And they won’t accept a Social Security card as a valid form of ID. Takes 40 minutes to cash a check?

I must use this bank for my business account. I am quite unimpressed with the «lackluster» service I get. I deposit substantial amounts of money each week for my company and stand in the designated «Business Merchant» line. What’s the point? Every time I go there there is a bunch of scrubby weirdos wandering around with questions like «I signed up for overdraft protection why did I still get charged for overdrawing my account?» I have no problem waiting my turn. But when I see about 10 other employees wandering around with nothing else to do I get peeved that they don’t acknowledge or ask to help in any way. Today I had the pleasure of standing behind some ghetto version of a character from South Park who had to call about 10 different people AT THE TELLER mind you for a number to get a text alert set up. Why not have the ghetto bird step aside and let business continue for those of us who were courteous enough to arrive prepared with deposit slips filled out and checks signed? If I was not obligated to bank here, I would absolutely go somewhere else.

Bad experience with this bank. I needed a simple stamp and went in multiple times and totally got the run around. The other bank on Mira Mesa is way better.
This bank also gets really busy and can take a long time.

This place is okay, it can get really busy at the wrong hours. The staff are very courteous and nice.
Truly an «A-​OK»

I used to bank with Wells Fargo but not anymore. I never liked getting charged with a «Free» college account, question it, still get charged. Eventually closed it out and moved to a credit union.
Anyways, I had to go to this location because I had to make a deposit for a client that banks at Wells. What I really didn’t like was that it was a larger check and the teller needed an «approval.» An «approval» is just another word to tell clients that they need help. Clearly it was something else. They knew I was just dropping it off for someone. Then a manager came up saying it was going to put a 2 day hold. Im like telling her she can call the other bank for funds verification, etc. Ignoring my comment, she then took off the hold and still kept a 1 day hold on the check. That doesn’t make sense. Going through all that trouble just to take off one day. Could have done that when I left because I am not on the account and shouldn’t know that information! She couldn’t even lift the 2 day hold. Other institutions can lift the holds and make it available THE SAME DAY! Disappointed with wells again!

Ok… fine…since no one else will step up and make a first review… I’ll make the sacrifice.
Drive-​through ATM’s is pretty convenient. There is a walk-​through ATM as well.
If you are scared of ATM’s, you can go inside and actually talk to people. Sometimes there is a line… sometimes, there is not.
Can I beeeeee any more facetious. Sorry but Unilocal has been bothering me to make a review on this since I checked-​in a few times. It’s a bank, has video cameras, lines inside, convenience for me since it is a few blocks away. What else… oh it’s across the street from Chick-​fil-​A. There you go…3 star worthy. Enjoy this bank as I have.