Chase Bank

Really disappointed that the drive up ATM machines were out of service. Thankfully the branch was still open. But it worked out cause I needed change as well. It’s an average size branch. It wasn’t really that busy, not even a line for the automated teller. Still trying to get used to the functionality of the automated teller. So it takes some time for me to get exactly what I needed. But in the end, I received what I wanted out of this automated teller without the help of a human being! I felt accomplished!

I came in here on a Saturday around 2 pm to speak with a banker. First off, I stayed standing around, confused for about 7 minutes because no one had greeted me or told me where to wait. Then, I realized that not only were all of the waiting seats full, but people were standing around, waiting for a banker also.
I’ll stay with Wells Fargo because someone always helps me as soon as I step foot into there and it’s never as packed there as it was here.

Staff is very friendly, I went in today to deposit checks for work. The lady was very helpful, even though I filled out the slip wrong. She asked me about my job and was very friendly. The time before this there was a young blonde gentleman that was friendly as well. I asked him how his day was & we talked about the humid weather. He was sweet & quick with the transaction

I have been using Chase Bank since it opened and I can honestly say that this is one of the best banks I have. Pretty much every chase bank I go to, the tellers and bankers are all super friendly and have great customer service. I always go to this location and the one in Carlsbad Palomar Airport Rd. –these are my go to banks because they really try to help you out. I recently got a credit card with them which gives you about 5% cash back when you shop at certain stores which is a nice little incentive when you shop a lot.
They have a couple ATM’s outside which I think is very convenient if you’re on the go. Some other banks have only one and it takes a while if you’re waiting on a couple cars. So if you’re impatient like me, having that itself eases the rush.

They have excellent customer service!!! They always help me even though I walk in when they are almost closing! :) They are really nice and helpful! Thanks for all your help! Both their bankers and tellers are nice! Thanks for all your help guys!

Chase is awesome. In more than 5 years of banking with them, I have never had any problems with them. They have even helped me out a few times after I got charged over draft fees.
Not only do I have a checking account with chase, I also have a credit card with them through Amazon. This account comes with rewards for every dollar spent. A win win for me.

The staff here is always super helpful and friendly.
It’s a rarity that I have to do my banking with a human because of the Chase app but when I do and I’m in Mira Mesa, I come here. This place does get pretty busy –1pt so make sure you have 15 minutes to spend in here. Overall this is a great Chase bank.

always friendly service and almost all of the tellers there remember your name. I am a regular customer and never once have i got a bad service from them. been banking here since 2011 and will not go anywhere else. Thank you for the great service.

Got money? Well, these days, it’s rare I head on into a bank physically, but today I did because I need a money order to send to the DMV for my car registration.
My experience was excellent! I asked the teller if money orders were still free, be use I get them once in a blue moon and I hadn’t gotten one in awhile. She had me swipe my card to check and see if my account had free money orders or not. When she checked, she noticed mine did not, but said she would give it to me this one time anyway!
I greatly appreciated her kindness and service. Based on this experience, I’d go back for sure!

My review it’s only based on my experience with the home loan officer my wife and I dealt with at this location in early 2013. Zero communication, lost most documents we gave him, and seemingly could care less after being so helpful in order to acquire our business… which is the only reason we decided to consider getting a loan through Chase. Tried to reach out to our loan officer’s boss because we could not get a response midway through escrow but his oss never responded either. What a mess. Finally the sellers just walked away because if the fact it took forever and we couldn’t get a hold of anyone. Do Not Use Them if you are interested in a home loan. Bought a house a month later using wells Fargo for our loan… way better experience. Chase banking could be first rate for all I know but after my experience I will never be a patron of Chase.

One of the better chase banks I’ve been too. Great customer service, one banker asked if I wanted ice coffee.
Associates were very attentive and friendly. Great job guys!

I love this bank it is a trillion times better than wells fargo. i like the frees better the different options and the people who work here, they recognize you and are always as helpful as possible.

I went into the bank to open up a simple checking account in the name of my trust. The people in the Chase bank at Mira Mesa were very nice, but their hands were tied every time I asked a question. They kept having to refer to their legal department. Every answer the legal department gave was incorrect (I am also a lawyer) and the legal department refused to talk to me directly. I will never intentionally use Chase banking service again.

Right by my workplace so it’s very convenient for me.
Workers are friendly and willing to pull a few strings to make things work out.
Drive-​thru ATM is always a plus.

We are in the process of moving all our accounts from Chase in honor of Bank Transfer Day tomorrow, Nov 5. We will move our accounts to Mission Federal Credit Union where we already have one of our business accounts. We are very happy with the service there, and the local real feeling of the place. It feels much better to be part of a community-​owned local bank, instead of one of the big wall street corporations.
It is time for us to put our money where our mouth is — We know that big banks like Chase had a part in creating the mess that our economy is in. I encourage you all to leave them behind and give them a clear message — that we will not tolerate the way they do business any longer.
As some of the other reviewers stated, I also liked the feeling of WashingtonMutual a lot better. The costly renovations that Chase did, and also the uptight feeling of the many salespeople there, did not endear them to us. We managed to get around some of their new fees, but now it is time to leave all together.

This chase has 3 drive thru’s and they are all up to date.

I’m not going to lie. Washington Mutual had an amazing presence and really felt like how banks should be in the 21^st century…
Chase…just doesn’t cut it. All their employees appear sad and downtrodden.

I’ve been with this bank through its various incarnations (Home Savings, Washington Mutual, and now as Chase). I’ve never been let down by the service or professionalism of the staff, and the interior remodel of the place is amazing.

If you need a loan or refinancing I strongly recommend personal banker Peter Le, fast, professional, and most importantly the man knows what he is doing! You need a trustworthy banker to manage your finances or open an account he is the man!

I bank with Chase so naturally I figured why not apply for my home loan there. Well this was a mistake. Not only was the loan officer slow and and ineffective, but he didn’t really seem to be to sincerely concerned about wasting my time… Wow I explained to the LO that I was trying to get my pre-​approval as soon possible so I could qualify for the federal tax credit… He must have heard take your time no rush… No hurry…3 weeks to get a pre-​qual letter that’s down right pathetic and ps. a prequal means nothing… Not only was he slooooow he also kept asking for the same stuff over and over and asking me the same questions over and over like he never talked to me in the first place… I say shame on you Chase for having such incompetent people on staff.