AT&T

These guys would not return my case even though it was only one day after they return period. Would not make an exception even though I have five lines with them and purchase all of my cases through them. Now I will buy all my stuff online and likely switch to Verizon or Sprint because of the horrible customer service at this location. What a buzz kill.

I came in late morning on a Wednesday.
I walked into the retail side and was greeted promptly by a super-​friendly associate. I mentioned needing a new sim card, as I was switching from a micro– to a nano-​sim carded device. She recommended I check with the Device Support center next door, but I was open to checking out the stuff on display, so I just had her put me on the wait list anyway.
I was informed of a twenty, but actually only waited ten minutes to be served. I was lucky enough to be working with the manager, Tim. He was very courteous and friendly. He needed only my ID to verify my status as a customer. The process took about five minutes to set up. He thoroughly verified my new sim and device were working well. Called out, texted out, and checked data for me, too.
The timing worked out in my favor. I can only hope future customers are so lucky.

I visited AT&T Mira Mesa «SERVICE CENTER» in the afternoon today 12/​21/​2015 with no appointment and as always greeted by the staff, cordial and polite! Second time in this Mira Mesa «service center», and I live in Carlsbad, it’s worth the drive.!! Great job to Angel
(Manager) and her crew, (Lana, Nick, and Santino) are well trained and satisfied all my needs. I have been an AT&T customer for 15 + years even during the Cingular days.
Special Kudo’s to «Lana» very patient, polite, knowledgeable, 5 STAR !!! and an asset to the AT&T service center!
Keep up the good work, I would hire her in my company.

Worst customer service
Please don’t say we are moving very fast… Because I have been sitting on my butt waiting for over 30 minutes.
Please don’t say we will be called right now when it’s been over 10 minutes
Please don’t play on your own cell phone when I’m waiting for you…
All I can say is I’m so glad I have Verizon

I went into at&t a few weeks ago and ended walking out cause the wait time was horrible but if I was basing my rating on last times visit it would definitely be 0 stars. Today one of their employees named Liam made our visit worth the wait. Other employees were just walking around while customers were waiting. We were the next ones to be called and he came up to my husband and I right away. Needless to say his personality was great and cheerful. He gave us 3 different options we could work with. From what he told us it was his first day on his own & I could not tell whatsoever. He is dedicated to his job and is truly concerned for his customers needs. More employees should be like him. So if you get a chance and can get helped by Liam, you definitely should!

Quite experience that i deal with this person. Some employees has knowledge, some of them were still learning. Long story but to cut it short;
1. Lack of communication between managers and staff.
2. Not consistent with words if you don’t know just say I don’t know.
3. Sloooooow procedure.
Dissatisfaction, and waste my time and energy. I stayed there for 4 hours. Live and learn, next time I will go to my regular place that I usually go. At that time I was in their neighbors. I thought ATT customers service all the same things, well…

11÷12÷15: UPDATE: Was in to the Mira Mesa location today. Needed a sick phone looked at (bad SIM card). Was greeted by Adrianna who quickly looked at all the variables and checked out everything on the phone. She is new here at this store but it was obvious she knows the phone business from other AT&T stores she worked at before. The overall crew at the Mira Mesa location is great and Adrianna makes their effort even more stellar. Every visit to this location is always enjoyable. Thanks Adrianna!
9/7/15…another memorable visit to the Mira Mesa store. Was met at the door by Jessica who has a great customer caring attitude. Waited about 10 minutes. Being a holiday, store was busy. Needed to change out a SIM card. Was attended to by Joel who has excellent product knowledge since I had a few questions on other hardware & he knew all the options. Overall, another great experience. Love you guys!

Poor Customer Service in this Branch lack of knowledge for service… manager and associates needs tons of improvement waiting times to get attended to is 1hr to 3hrs, with knowingly associates just goofing around… Too many of them but unproductive. Manager Joel not a good fit wasn’t able to help get through I myself called 611 to process my inquiry… and his midget associates angel’s appeal to begin with is not welcoming and approachable I don’t know why Att hired people not helpful at all. (unprofessional crew) this store unsurprisingly will close soon or loose customer.

Unfortunately, i can’t really comment on the service at this store. Mainly because i can’t even get in the door!!! I’ve been an AT&T customer for well over 10 years but that doesn’t seem count for anything. Every time I’ve been to this location, there’s over an hour wait for walk in service. Sure i could make an appointment, but that doesn’t «put me at the top of the list» as the door monitor seems to think. It’s an appointment! Not the same as walk in service. Besides, if i wanted service «tomorrow», I’d walk in tomorrow, not today.

Got helped out by Jasmine today, man that chick went out of her way to help my wife and I. Got our cable bill lowered by almost $ 100 and helped get my wife a new phone through an insurance claim. She needs a raise.

The WORST customer service EVER! Walked in to upgrade my phone and was told it would be a few minutes wait an hour later I approached two salesmen who were standing together socializing and asked how much longer since I was next, they both said they couldn’t help since they had appointments in twenty minutes! They offered to make me an appointment after waiting an hour. I said i would have appreciated being giving a heads up when I checked in. Thus is a FALSE store, they only want appointments. SHAME on ALL ATT in Mira Mesa!

It was the cut off date for the new billing cycle and I went to the store. I was being helped by a customer rep, started 7:30PM went on till 9 PM (store closing time) after which I was asked to leave, with an appointment for the next day. They were unable to help me on that day! Now I will have to pay for the next billing cycle because of their incapability. I was told «sorry we can’t do anything!!». These guys have no regard for our time as well. I have to pay unnecessary bills for their irresponsible customer service. Worst experience, worst ATT store.
What I expect is that you guys accept your mistake and try your best to help us. Do whats possible…

I visited AT&T Mira Mesa in the evening on a weekday with no appointment and had a wait time of 5 minutes. The store wasn’t busy, about 3 people ahead were being assisted.
(Background Information)
I changed my family plan via AT&T Customer Service phone representative. I was quoted a great plan deal given that I’ve been a loyal customer of AT&T for over 10 years! I couldn’t resist the deal offered to me! I asked the rep to note my account of the quoted plan price and that price will NOT exceed the amount quoted when I am billed. She agreed because otherwise I wouldn’t change my plan.
Reason for my visit?
Since all 4 lines now have shared data, I decided to change out one of the basic phones to a pre-​owned iPhone so that would require a new sim card. Getting a new sim card was a breeze and complimentary and I had no problems — Thanks!
However, once I asked to get a print out of my NEW quoted bill, the sales rep «noticed» my bill was incorrect and should actually cost more. I asked the rep to read the notes on my account from the phone rep and he was able to see the quoted price but kept telling me the price isn’t correct and escalated this information to his manager. At this point, his manager didn’t even come over to me. The rep basically told me the phone rep gave me false information and I should contact the phone rep again as he is just the «messenger» and to not get mad at him. I asked him to give me a print out of the notes the rep wrote down and he told me he cannot provide me that information nor show me. However, he was able to replicate a quote of how the phone rep got the price she did.
He quickly replicated the quote that «supposedly» the phones rep gave me and I was able to get that quote emailed to myself. I checked my email and the quote he provided was for 2 Smart Phones and 2 Basic Messaging Phones. Which clearly doesn’t make sense because I originally had 1 Smartphone + 3 Basic Messaging Phones.
I left and called AT&T Customer Service afterwards and spoked with a totally different rep. and was assured my bill will be the quote provided by the previous phone rep.
In conclusion: I will not be returning to AT&T Mira Mesa, EVER!!!
UPDATE (October 2015): My bill is quoted and correct as promised by AT&T Customer Service phone representative.

I’d recommend making an appointment online if you can to avoid long wait times in store.
There’s usually someone standing by the front of the door to check you in. Your name then appears on the TV screens until you’re helped.
Service is ok. Some people seem to be more helpful than others. I prefer to do things online if possible to avoid going here.

The manager had a hard time understanding my very good American born Asian English and made me repeat what I said three times: I need a screen protector replaced. I’m not sure how a manager gets to manager if they don’t understand what most of the customers are speaking. Maybe he had an ear infection or the volume he set the in-​house speakers himself to was too loud??? Anyway been waiting twenty minutes and they are still goofing off and nobody helping me. I clearly have nothing to do during their business hours… La Jolla store the lady manager ALWAYS helps. This manager is complacent and loafing around as I peck. The flat screen TV has been removed… Because of… Theft???

Gave this place a second chance after having a positive experience with Jasmine, a customer rep.
Went in during lunch break. Dealt with Perry, a monotone employee with absolutely no care nor rapport, whose 2 – 3 minute wait time became 10 minutes. Wanted to order Galaxy S6 128gb model, as it’s listed as an option in store. He told me they none in stock, and that’d it take 2 – 3 weeks if I pre-​ordered and paid for it. I wasn’t going to pay anything if it was going to take that long, so I asked if he could inquire for me. He said it could possibly be expedited, but I’d have to call. When I asked if he could check for me & call, he said they don’t do that, and all he did was check his tablet.
This. This lack of customer service, care, or even effort pissed me off. I wasn’t angry enough to outright cancel my service, but I stormed out of this place. Best Buy’s mobile department can have my money. They took less time to confirm that, while the model I want is at a distribution center, it’ll take a few days to arrive after ordering. Thank you Ron.

Came into this AT&T location twice this week. The first time was to upgrade my phone to the iPhone6, and the second was to upgrade my sister’s phone to the Samsung galaxy mini.
Both times, we were greeted at the door by the manager, Tim. The sales rep Jasmine helped us the first time, and the sales rep Vanessa helped us the second time. Both times were easy and quick! All of the staff at this location are very friendly, and knowledgeable about plans, phones, etc. This was the shortest amount of time that it took to upgrade our phones! We didn’t have to wait for a long time, and the process itself was very smooth. Very pleased and would highly recommend this location to anyone one else looking to upgrade (:
–ps: It’s a large & spacious location with plenty of parking.

The five stars are for Terence, who helped us with our account. He is always friendly, cheerful and easy to approach. Unlike others who stay on the script and continue to try to sell you on everything, Terence was able to relate to his customers, truly listen and understand our needs, and help us get what we wanted. One thing that I really liked about him is that he is completely knowledgeable about all the current packages, promotions, and discounts. He’s done all the math and can find the best deal for the customer. Terence worked efficiently and it made me feel like it was such a relaxing process and that I was very taken care as a customer. If you are coming into this AT&T store, definitely see if Terence is there to help you out, he is outstanding!

We came in to buy our his/​hers iPhone 6. We were greeted at the front door by a sales rep and he asked us what he could assist us with. He placed our name on the walk-​in list for someone to help us.
The store is pretty big and there were a lot of customers waiting to be seen. You can see your name on the screen to see how long of a wait you have an what place you are in. Our wait time was about 15 minutes. We were assisted by a gentleman named Daniel.
When we asked about our phones, he went to check the stock and came back to relay that they were sold out. BOO.
I did ask a question about my 4s and my battery and he answered my questions. He offered his card and said to check the phone appy for other locations who may have the phones. Otherwise, we would need to check back with them within a couple days for their next batch of orders.
I’m glad the service wasn’t pushy or rude. This location is in the Target shopping center in Mira Mesa with ample parking.

I enjoyed my visit to cancel my MiFi account. The lady who helped me was very nice and efficient at her job. I had a positive experience here.
This location, particularly, was very clean and super roomy. I would come back if I had any questions about my current AT&T cellphone plan.